Aspire CombiMotion ACTIV CARE User manual

USER MANUAL
ACTIV CARE

32 www.comfimotion.com.au ComfiMotion is a registered trademark.
TABLE OF CONTENTS
1. Symbols Used In This Manual
2. Introduction
3. Safety Precautions
4. Specifications & Inclusions
5. Accessories
6. Handset Operation
7. Castor Operation
8. Assembly Instructions
8.1 BEDS – How to Unpack & Install
8.2 HEADBOARDS – How to Assemble or Mount
8.3 ACCESSORIES – How to Fit to Bed
8.4 SPLIT KING UPGRADE KIT
9. Storage & Movement
10. Cleaning
11. Service & Maintenance
12. Troubleshooting
13. Warranty & Service
13.1 Beds and Accessories
13.2 Mattresses
14. Service Log Book
5
6
7
9
10
11
15
14
28
29
30
31
32
35

54 ComfiMotion is a registered trademark.
1. SYMBOLS USED IN THIS MANUAL
The symbols below are used throughout this owner’s manual and on the product
to identify warnings and important information. It is very important for you to read
them and understand them completely.
WARNING! Indicates a potentially hazardous condition/situation.
Failure to follow designated procedures can cause either personal
injury, component damage or malfunction. On the product, this icon is
represented as a black symbol on a white triangle with a black border.
ALWAYS! These actions should be performed as specified. Failure to
perform mandatory actions can cause personal injury and/or equipment
damage. On the product, this icon is represented as a white infinity
symbol on a black dot with a white border.
DO NOT! These actions are prohibited. These actions should not be
performed at any time or in any circumstances. Performing a prohibited
action can cause personal injury and/or equipment damage. On the
product, this icon is represented as a white symbol with a black circle
and black slash.
MAXIMUM PATIENT WEIGHT.
This weight represents the total maximum weight of a patient on
the bed. This weight (200kg) should not be exceeded at any time.
SAFE WORKING LOAD (SWL).
This weight represents the total maximum weight that the bed can
carry, including patient, mattress, bedding, bed ends and accessories.
This weight (250kg) should not be exceeded at any time.
WARNING
Thank you for choosing this Aspire ComfiMotion ACTIV Care
Adjustable Bed.
Our ComfiMotion Collection is designed to blend seamlessly
into the home environment, whilst improving comfort and
independence.
It is important that you read this user manual carefully before
using your new Adjustable Bed.
www.comfimotion.com.au
150 KG
180 KG
MAX USER WEIGHT
SWL FOR BED
150 KG
180 KG
MAX USER WEIGHT
SWL FOR BED
200KG
250KG

76 www.comfimotion.com.au ComfiMotion is a registered trademark.
Aspire ComfiMotion Adjustable Beds are equipped with functions and features
engineered to enhance user comfort, independence and safety. Designed for easy,
multi-positional operation, cleaning and serviceability, this luxurious adjustable bed
collection uses premium quality materials and finishes.
KEY FEATURES
Maximum safe working load (SWL) of the beds is 250kg with
a suggested maximum user weight of 200kg which conservatively
takes into account common accessories such as alternating pressure
mattresses, assist bars and foam mattresses.
• Floorline positioning significantly reduces the risk of falls from a bed.
• Night Assist: Luminous underbed halo for safe entry and exit throughout the night.
• Box-on-Box Design facilitates easier entry and exit and allows true flush positioning
of beds in companion or dual adjustable bed configurations.
• Massage: Relaxing vibration modes for personalised neck, shoulder and back relief.
• USB Charge: Connect and charge your devices conveniently.
• Press and Hold Safety Handset: Intuitive, large button interface enhances usability.
• Enclosed Frame Design: Ensures optimal positioning when getting into bed and
safely covers the moving base platform.
• Personalised Positioning: Hand control allows users to find their perfect position to
maximise comfort and relaxation.
• Personalised Exit Height allows a user to preset their bed exit height.
• Battery backup provides the user with confidence that the bed will still operate
during a power outage.
• Smart Descent ensures user safety when lowering to floor by intermittently stopping
and then slowing down for final descent.
2. INTRODUCTION
This User Manual outlines the intended use of an Aspire ComfiMotion Adjustable Bed. This
constitutes how to achieve full functionality, whilst maximising the safety and eciency of
carers and users alike.
It is important that this User Manual is read in its entirety, prior to operating the bed. The
manual is designed to ensure that users are equipped with all the information required to
competently and responsibly operate the bed and its accessories.
It is recommended that the User Manual be kept in an easily accessible place for quick
reference. If required Aidacare product specialists can provide additional training.
All warnings and cautions within this manual should be strictly adhered to. Failure to do so
could result in harm to the carer or user.
Warnings highlighted throughout this manual identify possible hazards in procedures or
conditions which if not followed correctly could result in serious injury, or fatality.
Cautions highlighted throughout this manual identify possible hazards in procedures or
conditions, which if not followed correctly could result in equipment damage, or failure.
GENERAL
• Electrical equipment can be hazardous if used incorrectly.
• The clinically qualified person responsible should consider the age, size and condition
of the patient before using the bed and its accessories.
• The maximum safe working load of the Bed is 250kg and includes the mass of the
patient, mattress and any accessories fitted to the bed.
• The maximum suggested standard mattress thickness for use with ComfiMotion Beds
is 240mm.
• The bed should only be used with approved accessories. Contact Aidacare for a full
list of approved accessories.
• If a patient’s condition could lead to a possible entrapment the mattress support
platform should be left in the flat position whilst unattended.
3. SAFETY PRECAUTIONS
150 KG
180 KG
MAX USER WEIGHT
SWL FOR BED
150 KG
180 KG
MAX USER WEIGHT
SWL FOR BED
200KG
250KG

98 www.comfimotion.com.au ComfiMotion is a registered trademark.
ALWAYS position the bed at its lowest height when unattended to minimise the risk of
patient injury from falls when getting in and out of the bed.
ALWAYS use a mattress of appropriate size and type. A range of suitable mattresses are
also available from Aidacare.
ALWAYS make sure that the user is safely positioned to avoid entrapment before
operating the bed.
ALWAYS ensure that carer and user limbs are free from potential entrapment areas
before operating any functions.
ALWAYS apply the brakes (if castors installed) when the bed is stationary.
ALWAYS store the handset when not in use to avoid accidental operation of the bed’s
functions.
DO NOT use electrically operated beds in the presence of flammable gases.
DO NOT use accessories that are not designed, or approved for use with ComfiMotion
Beds.
MATTRESS RETAINERS
4x Small (Side).
1x Long (Footend of Bed).
STANDARD INCLUSIONS:
x5
HANDSET
See “Handset Operation”
for usability instructions.
x1
OVERALL
LENGTH X WIDTH
HEIGHT RANGE RECOMMENDED
MATTRESS SIZE (LxWxH)
LONG SINGLE
BEB0 4 6740 2030 x 920mm
195-710mm
2030 x 920 x 200-240mm
KING SINGLE
BEB046750 2030 x 1070mm 2030 x 1070 x 200-240mm
60º
Backrest
35º
Knee Break
ACTIV CARE ADJUSTABLE BED
Please ensure you have familiarised yourself with the critical information below.
4. SPECIFICATIONS & INCLUSIONS
KS BED WEIGHS
100 KG
LS BED WEIGHS
114KG
KS BED WEIGHS
100 KG
KS BED WEIGHS
126KG
150 KG
180 KG
MAX USER WEIGHT
SWL FOR BED
MAX USER WEIGHT
200KG
150 KG
180 KG
MAX USER WEIGHT
SWL FOR BED
SWL FOR BED
250KG

1110 www.comfimotion.com.au ComfiMotion is a registered trademark.
A range of ComfiMotion Bed accessories are available. In addition to the below listed
accessories, Aidacare specialises in other complimentary products such as foam
mattresses, pressure care surfaces, over bed tables, side lockers and adjustable day
chairs. Please contact Customer Service on 1300 133 120 for further information.
CODE DESCRIPTION IMAGE
LONG SINGLE
BEA830120
KING SINGLE
BEA830130
Allure Headboard
LONG SINGLE
BEA830100
KING SINGLE
BEA830110
Chesterfield Headboard
BEA830211 Crook Handle Bed Stick
BEA830212 Bed Rail
BEA824200 Aspire ComfiMotion Transport Trolley
BEA830230 Split King Upgrade Kit
BEA830214 Simplified Handset
5. ACCESSORIES
Do not use accessories that have not been designed for use with ComfiMotion Beds.
WARNING
• Ensure the user, carer and/or equipment is positioned to avoid being
trapped or crushed during bed adjustment.
• Ensure the handset cord is not stretched excessively.
• Ensure the handset and electrical leads cannot become entangled with
moving parts of the bed.
• DISCONNECT the power lead from the mains and stow before transporting
the bed.
• If the power lead shows any sign of damage, replace immediately.
PLEASE READ THE CRITICAL INFORMATION BELOW:
UNDERSTANDING THE RELEVANT HANDSET
ComfiMotion Beds are powered by five electric actuators, which are controlled by the Handset.
Adjustment occurs only while a button is pressed. Adjustment will stop when the button is released,
or the selection reaches the end of its range.
6. HANDSET OPERATION
WARNING
USING YOUR HANDSET
PRESS & HOLD to initiate function
RELEASE button to stop
WARNING
Extra care should be taken whilst
operating the bed functions to
ensure hands and fingers are free
from potential squeeze hazards.
To connect the handset: Insert and secure the handset
cable into the port shown in the image (located on the
control box underneath the bed).
6.1 SETTING UP YOUR HANDSET

1312 www.comfimotion.com.au ComfiMotion is a registered trademark.
PRESS & HOLD to initiate function
RELEASE button to stop
STANDARD HANDSET SIMPLIFIED HANDSET
(SOLD SEPARATELY)
Headrest Tilt
(Forwards & Back) 2
Legrest
(Up & Down) 4
Trendelenburg
(& Reverse) 6
Exit Height
(Raise & Lower) 8
Memory 10
Night Assist
(Underbed Lighting) 12
Backrest
(Forwards & Back)
3
Hi/Lo
(Raise & Lower)
5
Seating/Dining
(Seated Position)
7
Battery Indicator
1
Zero Gravity
9
Massage ON/OFF
11
Headrest Tilt
(Forwards & Back) 2
Legrest
(Up & Down) 4
Exit Height
(Raise & Lower) 8
Night Assist
(Underbed Lighting) 12
Massage ON/OFF
11
Zero Gravity
9
Backrest
(Forwards & Back)
3
LED Indicator
1
Hi/Lo
(Raise & Lower)
5
1Battery Indicator (standard handset)
LED Indicator (simplified handset)
2Headrest Tilt: Adjusts the headrest between 65 - 85⁰.This can help alleviate
neck muscle strain, providing optimal support while reading or watching TV.
3
Backrest: Adjust the backrest (up to 60⁰) providing postural support,
easing symptoms of reflux, respiratory conditions, snoring and sleep
apnoea.
4Legrest: Adjust the legrest to promote better circulation, relieving tired,
swollen and/or painful limbs.
5
Hi / Lo: Raise and lowers the height of the bed. Consider lowering the bed to
assist with bed entry and exit.
NOTE: The bed will intermittently stop during its descent to minimum height.
Keep pressing down button to continue lowering bed.
6
Trendelenburg: (-14º) and Reverse (14º): This position helps facilitate blood
pressure localisation as well as promote low cardiac output. This medically
prescribed position is not recommended for those with heart issues or
those susceptible to strokes.
7Seating/Dining Mode: Simultaneously raises the backrest (30⁰) and legrest
(40⁰) to maximise comfort and relaxation.
8
Exit Height: Lowers mattress deck to flat position and bed to a safe exit
height. To set custom exit height, ensure mattress deck is flat and then
raise/lower bed to desired height. Hold Exit Height 8and Night Assist 12
buttons for 5 seconds to set the current height.
9
Zero Gravity: Simultaneously raises the backrest to 20⁰and legrest (also
known as knee-break) to a 35⁰angle. This position helps to relax the circulatory
system and muscles of the lower back, creating a sense of weightlessness.
10
Memory Preset: Not available on simplified handset. Nominate and adjust
to your preferred position (x1 PRESET ONLY). To set up your memory function,
first move the bed to desired positions. Then, hold ‘M’ 10 and Night Assist 12
button for 5 seconds.
11
Massage On / Off: First press turns ON massage at low speed, second press
increases to medium and third press to high. Fourth press turns massage OFF.
Massage will automatically turn off after 30 minutes.
12 Night Assist: Luminous underbed halo (lighting) for safe bed entry and exit
throughout the night. Under bed light will turn off automatically after 12 hours.
13
Electronic System Reset: Resets electronic system in case of malfunction.
Simultaneously press backrest up 3and backrest down 3buttons until
mattress deck goes to flat position, bed lowers to minimum height and battery/
LED indicator 1flashes three times
14
Electronic System Factory Reset: Resets bed to default settings (including
exit and memory functions). Press Night Assist button 12 for 5 seconds
until battery/LED indicator 1starts flashing. While indicator light flashes,
simultaneously press Zero Gravity 9and legrest up 4buttons until mattress
deck goes to flat position, bed lowers to minimum height and battery/LED
indicator 1flashes three times.
PRESS & HOLD to initiate function
RELEASE button to stop

1514 www.comfimotion.com.au ComfiMotion is a registered trademark.
7. CASTOR OPERATION
12
12
Total locking castors are located at the foot end of the bed. The brakes need to be
individually locked on both sides for improved safety and reduced bed movement.
1. To engage the brakes push down on the red pedal as shown below until bed is
locked in place.
2. To disengage brakes pull up on the red pedal until the brake is unlocked.
Directional locking castors are located at the head of the bed.
1. To engage the directional lock, ensure the latch is pushed down and secured within
the wheel.
2. To disengage the directional lock, pull up on the latch until unlocked.
TOTAL LOCKING CASTORS
DIRECTIONAL LOCKING CASTORS
PEDAL POSITIONS
LOCKED
LOCKED (LATCH DOWN)
UNLOCKED
UNLOCKED (LATCH UP)
ComfiMotion Beds come securely packaged in a cardboard carton. Inside the carton
you will find the retainers and hand control safely secured underneath the bed frame.
The entire bed is also wrapped for further protection.
ComfiMotion Beds should arrive to you in pristine condition, ready for immediate
assembly and installation.
When opening the carton, ensure it is done in a safe and careful manner.
DO NOT USE a box cutter or sharp implement down the centre of the carton as
this may damage the product.
8. ASSEMBLY INSTRUCTIONS
ComfiMotion Beds are a large piece of equipment requiring special attention and
careful handling at all times.
WARNING
WARNING
For easy installation
we recommend using
the ComfiMotion Bed
Moving Trolley.
TIPS
Carton Contents:
• 1 x ComfiMotion Bed
• 1 x Handset
• 1 x Headboard (Sold Separately)
• 8 x 75mm Locking Castors (mounted to bed frame)
• 4 x Side Mattress Retainers and Hardware
• 1 x Foot End Mattress Retainer
GETTING STARTED
Stanley Knife

1716 www.comfimotion.com.au ComfiMotion is a registered trademark.
Using a box cutter, unhook all components from the base of the bed (retainers, power cord, hand control and
castors).
LONG SINGLE BEB046740 KING SINGLE BEB046750
Remove bed from carton and position on flat surface or a Bed Moving Trolley for easy setup. Ensure the bed
is placed TOP DOWN, so all components (hand control, retainers, castors & power cord) can be removed
easily from the underside of bed.
1
2
HOW TO UNPACK & INSTALL
8.1 BEDS
DO NOT USE a box cutter, stanley knife or sharp
implement when opening the carton.
Doing so may cause irreversible damage to the
product and void warranty.
Cut safety securing straps that hold the bed in place when in carton.
Turn bed FACE UP, secure 4 x mattress retainers (side) and 1 x mattress retainer (foot) in place by pushing
into allocated slots. Finally, place the mattress onto the bed ensuring all mattress retainers hug the sides and
footend.
Conduct a Factory Reset to ensure control box and actuators are correctly synchronised before first use.
To conduct a factory reset:
Press Night Assist button for 5 seconds until battery/LED indicator light starts flashing. While battery
indicator light flashes, simultaneously press Zero Gravity and legrest up buttons until mattress
deck goes to flat position, bed lowers to minimum height and battery/LED indicator flashes three times.
4
5
6
Connect hand control into control box port.
3
Side Mattress Retainer Foot End Retainer

1918 www.comfimotion.com.au ComfiMotion is a registered trademark.
HEADBOARDS
ALLURE (LS) BEA830120 CHESTERFIELD (LS) BEA830100
ALLURE (KS) BEA830130 CHESTERFIELD (KS) BEA830110
HOW TO ASSEMBLE OR MOUNT
ALLURE / CHESTERFIELD HEADBOARDS
8.2 HEADBOARDS
For use on the:
ACTIV CARE BED
FIXED COMPANION BED
CHESTERFIELD
HEADBOARD
ALLURE
HEADBOARD
OR
FREESTANDING
(WITH STABILISERS)
Flip headboard upside-down to show the black upholstery.
Using the leg stabiliser, align the holes to the white markings. NOTE:The short end of the stabiliser should face
the back of the headboard (the side that will be positioned against the wall).
Secure the stabilisers in place using the screws provided.
1
2
3
Finally, flip the headboard back to its original position, enabling it to stand freely.
4
Headboard
Shortest side
Longest end to face
cushioned side
Bed
WALL
HOW TO ASSEMBLE - FREESTANDING WITH STABILISERS
For use on the:
ACTIV CARE BED
FIXED COMPANION BED
Tools Required:
• Impact driver or drill (5mm attachment)
• Phillips head screw driver (5mm)

2120 www.comfimotion.com.au ComfiMotion is a registered trademark.
ITEM QTY (BED RAIL) QTY (CROOK HANDLE) DESCRIPTION
11 1 Rail
21 1 Mounting Tube
32 1 Mounting Bracket
42 2 M8 x 40 Bolt
54 4 M8 x 20 Bolt
62 1 Handwheel
For further installation and operating instructions, refer to the User Manual.
Tools Required:
• Allen Key (5mm)
• Adjustable Shifter/Spanner
ACCESSORIES BED RAIL BEA830212 CROOK HANDLE BEA830211
HOW TO FIT TO BED
BED RAIL / BED STICK
8.3 ACCESSORIES
OR
KIT CONTENTS
Bed Rail Crook Handle
1 1
2
5
55
3
6
6
2
3
5
Raise bed height, backrest and legrest to maximum height for ease of access.
To adjust:
Slide the mounting bracket(s) onto the mounting tube .
For bed rail: Ensure handwheel bolts are pointing towards each other as shown.
1
2
Bed once adjusted
Assemble the mounting tube onto the bed using the 40mm bolts 4.
3
BACKREST
Raise to Max
HI-LO
Raise to Max
LEGREST
Raise to Max
Bed Rail Crook Handle
4 4

2322 www.comfimotion.com.au ComfiMotion is a registered trademark.
5
4
Mount the rail to the mounting brackets using the 20mm bolts 5.
Loosen the hand wheel(s) 6and gently slide rail to desired position. Once in place, tighten the hand
wheel(s) to lock in place.
Bed Rail Crook Handle
5
5
5
5
NOTE: Images show assembly without the bed for clarity of which bolts fit where.
8.4 SPLIT KING UPGRADE KIT
The Split King bed is intended for use by two individuals each with a maximum
patient weight of 200kg.
The Split King bed is NOT intended for use by a single individual weighing more
than 200kg even if no one else will be using the bed with them.
The Split King bed is NOT intended to be used as a bariatric bed.
WARNING
WARNING
WARNING
The Split King Upgrade Kit allows two ComfiMotion ACTIV Care Long Single beds
to be connected together and act as a Split King bed. In this configuration, hi-lo
motors are synchronised so that the two beds lift and tilt together from either handset.
Headrest, backrest, legrest, massage and under bed light remain independent allowing
each user to reach their desired position independent of their partner.
For further installation and operating instructions, refer to the User Manual.
Tools Required:
• Allen Key (5mm)
• Adjustable Shifter/Spanner
ACCESSORIES SPLIT KING UPGRADE KIT BEA830230
ITEM QTY DESCRIPTION
14M8 x 40 Bolt
22Connecting Bracket - Head
32Connecting Bracket - Foot
41Junction Box
51Electrical Cord (not pictured)
62M5 x 18 Bolt (not pictured)
74Zip Ties (not pictured)
KIT CONTENTS
3
1
2
4

2524 www.comfimotion.com.au ComfiMotion is a registered trademark.
Remove all mattresses, bedding and/or packaging from both beds.
Test both beds function and are free to move through all range of movements.
Raise bed height, backrest and legrest to maximum height for ease of access. Do this for both beds.
To adjust:
Choose which of the two beds will be positioned on the RIGHT and which on the LEFT.
Attach the Junction Box 5to the RIGHT bed in position shown using the M4 bolts 7.
Connect the cord from the Junction Box 5to port 4 of the control box of the RIGHT bed. Use zip ties
to secure cable to bed frame if needed.
Assemble connecting brackets to each of the two beds, ensuring the brackets are mounted to the left side
of the RIGHT bed and the right side of the LEFT bed.
NOTE: Ensure the hooks of each bracket are facing as shown for each bed.
1
2
3
4
6
7
5
HOW TO INSTALL
Bed once adjusted
BACKREST
Raise to Max
HI-LO
Raise to Max
LEGREST
Raise to Max
57
3
1
2

2726 www.comfimotion.com.au ComfiMotion is a registered trademark.
Connect the Electrical Cable 6to port 4 of the control box of the LEFT bed.
Do NOT connect the other end of this cable to the junction box yet.
To interlink the two beds together, first slightly lower the RIGHT bed and then position beds side by side.
Ensure head ends of the bed are in-line. Once in position, slowly raise the RIGHT bed to the match the LEFT
bed height, ensuring the hooks from each bed slide into each other and interlink. Ensure both head and
foot ends are interlinked.
8
9
Gently push on beds to ensure they are interlinked and move side-to-side together.
Connect the Electrical Cable from RIGHT bed to the 2nd port of the junction box on LEFT bed.
Test beds are connected by pressing hi-lo button from one handset. Both beds should move together.
To complete set up, run a Factory Reset (See Section 6 - Handset Operation) from one of the handsets
during which time the beds will lower to minimum height and control boxes will synchronise the two
systems.
The beds should now raise and lower simultaneously.
Secure Electrical Cable 6to LEFT bed using zip-ties if needed.
10
11
12
14
13

2928 www.comfimotion.com.au ComfiMotion is a registered trademark.
• DISCONNECT the bed power cord before moving the bed.
• DO NOT remove the power cord from the source by pulling on the cord.
• DO NOT pull on the power cord, or handset cord to manoeuvre the bed.
• ALWAYS APPLY THE BRAKES when the bed is in a stationary position.
HANDLE WITH CARE
• ComfiMotion Beds should be stored in a clean, dry, well ventilated area.
• Do not drop and avoid shock or violent impact when transporting.
• Aidacare oers many bed moving trolley options, please contact us for further
information on 1300 133 120 or visit our website at www.aidacare.com.au.
9. STORAGE & MOVEMENT
COMFIMOTION COMPACT TRANSPORT TROLLEY
2
LOOP STRAP
OVER
3
THREAD
PULL TO
TIGHTEN
PRESS
AND
HOLD
4
READY TO GO!
1FLIP
Bed frame mechanisms arrive in the box secured with fasteners to minimise loading diculty
and centralise the bed centre of gravity for loading.
• Tight Turning Radius: Short wheel base with large low
resistance castors make manoeuvring through tight
spaces manageable.
• Reduce Stock Damage: Padded trolley surfaces protect
the fragile upholstery of the bed surround, reducing
damage during freight and handling.
• WHS Outcomes: Safety strap and lockable castors make
loading and unloading the trolley a simple process.
KEY FEATURES
WARNING
BEFORE CLEANING always disconnect the bed from the mains power source.
NOTE: It is strongly recommended that protective clothing be used when cleaning.
NOTE: The following procedure also applies to bed accessories, but does not include
mattresses.
• Wipe the beds surfaces with a soft cloth moistened with hot water and mild
detergent.
• Rinse with clean water and dry with a clean cloth.
• Ensure bed upholstery is only lightly wiped, it is important not to leave this wet
after cleaning.
• Allow the cleaned parts to dry before replacing the mattress.
DO NOT clean with bleach!
10. CLEANING
WARNING
WARNING

3130 www.comfimotion.com.au ComfiMotion is a registered trademark.
PREVENTATIVE MAINTENANCE:
The following preventative maintenance procedures should be carried out every
12 months or as otherwise specified:
• Overall functional check that all hand control functions are operating the bed as
expected.
• Overall inspection for visible signs of wear, tear or damage to the integrity of
electronics and Cables.
• Actuators and all moving components should not make unusual noises.
To prolong the working life of the bed and for trouble free operation it is recommended
that routine inspections should be performed by a person who is suitably qualified and
well acquainted with the design, use and care of ComfiMotion beds.
If inspection reveals that the safety of the bed is jeopardised in any way, it should be
IMMEDIATELY WITHDRAWN FROM SERVICE, tagged as such and the owner notified,
until repair or replacement has occurred.
INSPECTION:
• A visual and functional inspection should be performed monthly
• Visually inspect electrical components: can you see damage to the hand control
or power cord?
• Visually inspect mechanical components: can you see damage, chips
or deformation to the frame, headboard or accessories?
• Is the hand control functioning as it should?
• Are the castors, brakes and accessories functioning as they should?
NOTE: If you are unsure if your ComfiMotion bed is working correctly, Contact
Aidacare or your local authorised Aspire Dealer.
NOTE: Other than general maintenance activities all other service or repair work must
be performed by qualified and trained persons or agents approved by Aidacare.
11. SERVICE & MAINTENANCE
Effect Possible Cause Verification Corrective Action
BED DOES
NOT STAY IN
PLACE
Locking castors
not preventing
bed movement.
Brake System is
malfunctioning.
Not all locking castors
have been engaged.
Brake pedal is in lowest
position, but bed does
not stay in place.
Engage 2 x locking castors on the
foot end of the bed (both sides)
If this does not work, contact your
sales representative or a qualified
Aidacare service technician.
BED DOES
NOT MOVE
UP OR DOWN
Bed is not
plugged in and
optional battery
is flat.
Actuator is faulty.
Handset is faulty.
Check if the power lead
is plugged into mains
power.
Swap actuators.
Swap handsets.
If unplugged, plug power leads
into mains power. Allow 3 hours
to charge battery (if fitted).
Contact your sales representative
or a qualified Aidacare service
technician.
BACKREST
DOES NOT
MOVE UP OR
DOWN
Actuator is
unplugged.
Actuator is faulty.
Handset is faulty.
Check if cables have
come loose from control
box (under top frame at
head end).
Swap Actuator.
Swap handsets.
If loose, fully plug cables into
control box.
Contact your sales representative
or a qualified Aidacare service
technician.
BED DOES
NOT MOVE
AS EXPECTED
WHEN
PRESSING
HANDSET
BUTTONS
Control box
malfunction.
Actuators responding
to button presses on
handset but movements
do not seem correct.
Conduct an Electronics System
Rest. Conduct Factory Reset
if error still present.
12. TROUBLESHOOTING

3332 www.comfimotion.com.au ComfiMotion is a registered trademark.
MATTRESSES*
• MEMORY FOAM 10 YEARS LIMITED WARRANTY
• POCKET SPRING 5 YEARS LIMITED WARRANTY
BEDS
• ACTIV CARE 10 YEARS WARRANTY FRAME
2 YEARS WARRANTY ELECTRONICS
1 YEAR WARRANTY HANDSET, CABLES AND FABRIC
• FIXED COMPANION 10 YEARS WARRANTY FRAME
1 YEAR WARRANTY FABRIC
Consumer Warranty Against Defects:
Aidacare is bound by Australian Consumer Law in respect to Warranty Against Defects. A copy of the Aidacare Warranty
Against Defects statement is available on the Aidacare homepage at www.aidacare.com.au. All warranty matters should
be directed to Aidacare Customer Service on 1300 133 120.
Aidacare does not warrant against excessive or incorrect use, modification or any situation that could not be deemed
as fair wear and tear. This is a back to base warranty and does not cover freight costs pertaining to the return of any
items under warranty. Aidacare acknowledges and conforms to all ACCC guidelines around consumer rights. For further
information contact Aidacare on 1300 133 120 or email [email protected]
Aidacare will not warrant the safety and or correct functioning of products where any original components have
been changed or modified by non-Aidacare approved and trained service & maintenance staff or external providers.
Furthermore, safety is not guaranteed where components have been replaced with non-original Aidacare approved parts.
If any faults are detected upon receipt of this product please phone Aidacare. Any faults that are detected during normal
use should be reported to Aidacare immediately to determine if warranty conditions apply and if so, the necessary repair
or replacement work to be completed.
Spare parts list is available upon request.
For servicing, preventative maintenance and any other questions regarding this or any other Aidacare product please contact:
Aidacare Pty Ltd
Building 3A, 1 Moorebank Avenue
Moorebank NSW, Australia 2170
T – 1300 133 120 | W – www.aidacare.com.au | E – [email protected]
13. WARRANTY AND SERVICE
13.1 BEDS AND ACCESSORIES
Congratulations on the recent purchase of your Aspire ComfiMotion bed, mattress and/or accessories. ComfiMotion
beds and accessories carry a comprehensive warranty as detailed below (see 15.2 Mattresses for mattress warranty
information). Please keep proof of purchase for proof of warranty commencement.
*More details on next page.
ACCESSORIES
• BED RAIL - BEA830212
• CROOK HANDLE - BEA830211 5 YEARS WARRANTY
• HEADBOARDS 1 YEAR WARRANTY CHESTERFIELD + ALLURE
PILLOWS
• BREEZE - BEP050100 1 YEAR WARRANTY
• PLUSH - BEP050110 1 YEAR WARRANTY
The below information outlines the terms and conditions of your limited mattress warranty, it should be noted that your
specific legal rights may vary from state to state.
i. Products covered by this limited mattress warranty
This limited mattress warranty extends to mattresses manufactured by Aidacare Pty Ltd. (“Aidacare”) under the Aspire
brand, purchased directly from Aidacare or an Aspire ComfiMotion approved second party distributor located in Australia.
Mattresses are designed to work on a firm, solid and well-ventilated bed base that is structurally capable of supporting
the weight of the mattress and user(s). This mattress Warranty does not cover your Product if you use it in a manner
incompatible with that intended design.
ii. Who is covered by this mattress warranty?
This limited mattress warranty extends to the original purchaser of an Aspire ComfiMotion Memory Foam and/or Pocket
Spring mattress who is located in Australia and complies with the products intended use1. All Aspire ComfiMotion
warranties, including any implied warranties, are valid only for the period of time the mattress is owned by the original
purchaser of the mattress. The “original purchaser,” for the purposes of this mattress warranty, is the first purchaser
of the mattress from Aidacare or an Aspire ComfiMotion approved second party distributor. Please retain a copy of your
receipt as proof of purchase. All Aspire ComfiMotion limited warranties are not transferable.
iii. Aspire ComfiMotion limited mattress warranty and responsibilities
Aidacare warrants the Aspire ComfiMotion mattresses in its original packaging sold to you against the defects in material
and workmanship set forth below (“defects”) for a period of:
• 10 Years for Aspire ComfiMotion Memory Foam Mattress or,
• 5 Years for Aspire ComfiMotion Pocket Spring Mattress
from the time your mattress is purchased by you, when the mattress is used normally for its intended purposes and on
a bed base that is structurally capable of supporting the weight of the mattress and user(s).
iv. What is covered?
Defects covered by this limited mattress warranty include:
The Aspire ComfiMotion Memory Foam Mattress is strictly intended for domestic use only. This product is NOT intended for hoteling, commercial, hospital, specialised
or commercial care usage, prevention or treatment of pressure injuries. It is strongly recommended to consult an Occupational Therapist and/or health professional for
prescribed and specialised care solutions.
1.
MEMORY FOAM POCKET SPRING
• Deterioration causing the mattress to have a visible
indentation greater than 25 millimetres that is not
associated with an indentation or sag which results
from use of an improper or unsupportive foundation
or adjustable bed base. Normal wear requires that a
mattress be continuously supported by a matching
foundation or adjustable bed base with a proper bed
frame sufficient to support the collective weight of the
mattress and foundation.
• Deterioration causing the mattress to have a visible
indentation greater than 32 millimetres that is not
associated with an indentation or sag which results
from use of an improper or unsupportive foundation or
adjustable bed base. Normal wear requires that a mattress
be continuously supported by a matching foundation or
adjustable bed base with a proper bed frame sufficient
to support the collective weight of the mattress and
foundation.
• Any physical flaw in the mattress that causes the foam
material to split or crack, despite normal usage and
proper handling.
• Coils or wires that protrude or have torn the fabric.
• Any manufacturing defect in the assembly of the Aspire
ComfiMotion Memory Foam Classic or the Multistretch
Pressure Care mattress cover that may affect the products
performance.
• Coils or wires that are loose or broken.
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13.2 MATTRESSES
COMFIMOTION MATTRESSES
• MEMORY FOAM 10 YEARS LIMITED WARRANTY
• POCKET SPRING 5 YEARS LIMITED WARRANTY

3534 www.comfimotion.com.au ComfiMotion is a registered trademark.
In the event of a defect, Aidacare’s sole and exclusive liability and your sole remedy under this limited mattress warranty
will be, at Aidacare’s discretion, to provide a replacement mattress or mattress cover, subject to your fulfillment of
“Your Responsibilities” below. Aidacare will endeavour to replace the product from the same line. However, should the
mattress or mattress cover be discontinued or unavailable, a substitute product will be issued as the replacement. The
replacement mattress or mattress cover may vary in colour, style or design from the original product purchased.
vi. Your responsibilities
In the event of a defect and in order to get the benefit of this limited mattress warranty, you must return your mattresses
to the original place of purchase and provide Aidacare or an Aspire ComfiMotion approved second party distributor
with proof of the original date of purchase. Should shipping costs be required to return your mattress, you will not be
responsible for those costs.
Evidence of a defect and any claims must be sent to place of purchase (Aidacare or an Aspire ComfiMotion approved
second party distributor) before the limited mattress warranty expires.
CONSUMER WARRANTY AGAINST DEFECTS:
Aspire does not warrant against excessive or incorrect use, modification or any situation that could not be deemed as
fair wear and tear. This is a back to base warranty and does not cover freight costs pertaining to the return of any items
under warranty. Aspire acknowledges and conforms to all ACCC guidelines around consumer rights.
Aspire will not warrant the safety and or correct functioning of products where any original components have been changed
or modified by non-Aspire approved and trained service and maintenance staff or external providers. Furthermore, safety
is not guaranteed where components have been replaced with non-original Aspire approved parts. If any faults are
detected upon receipt of this product please contact Aspire. Any faults that are detected during normal use should be
reported to Aspire immediately to determine if warranty conditions apply and if so, the necessary repair or replacement
work to be completed.
v. Exclusions
The Aspire ComfiMotion limited mattress warranty does not include:
MEMORY FOAM POCKET SPRING
• A normal increase in softness of the foam pressure-relieving material or pocket
spring coils which does not affect the pressure-relieving and/or supportive
qualities of the mattress.
• Comfort preference.
• The defect is caused as a result of the product being bent, squeezed, exposed
to cold temperatures or damp conditions for a period of time causing the
material to tear or permanently deform.
• The product has been wet, soaked or exposed to harsh climate conditions such
as flooding or humidity, against Aidacare’s recommendations.
• The mattress or mattress cover is found to be very stained, soiled and/or
otherwise unhygienic.
• The product has been altered or repaired without the Aidacare’s prior
permission.
• The use of mattress on base slats more than 75 millimetres.
• Physical abuse or damage to the structure and/or cover material, including
but not limited to, burns, cuts, tears, heat or liquid damage (including bleach
or products containing such), or stains; provided, that the defect is caused by
such abuse or damage.
• Minor manufacturing anomalies that do not impact the performance of the
mattress (including mis-stitching on quilting and/or the cover).
• Any mattress (whether manufactured by Aidacare or not) sold by resellers who
are not authorised retailers.
• Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort
return”, “returned”, “previously owned”, or any other similar wording indicating
that the mattress is not “new” or of “first quality”, or has previously been
purchased or used by another consumer.
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YEAR 1
Service Type: _______________________________________________________
Condition Report:____________________________________________________
___________________________________________________________________
Inspected by: ____________________ Signature: _________________________
Action taken:________________________________________________________
Date: _________________________
Date: _________________________
YEAR 2
Service Type: _______________________________________________________
Condition Report:____________________________________________________
___________________________________________________________________
Inspected by: ____________________ Signature: _________________________
Action taken:________________________________________________________
Date: _________________________
Date: _________________________
YEAR 3
Service Type: _______________________________________________________
Condition Report:____________________________________________________
___________________________________________________________________
Inspected by: ____________________ Signature: _________________________
Action taken:________________________________________________________
Date: _________________________
Date: _________________________
YEAR 4
Service Type: _______________________________________________________
Condition Report:____________________________________________________
___________________________________________________________________
Inspected by: ____________________ Signature: _________________________
Action taken:________________________________________________________
Date: _________________________
Date: _________________________
YEAR 5
Service Type: _______________________________________________________
Condition Report:____________________________________________________
___________________________________________________________________
Inspected by: ____________________ Signature: _________________________
Action taken:________________________________________________________
Date: _________________________
Date: _________________________
14. SERVICE LOG BOOK

AIDACARE PTY LTD
Building 3A, 1 Moorebank Avenue,
Moorebank NSW Australia 2170
1300 133 120 | www.aspirecare.com.au
MADE IN PRC
ASUM80.10 310122