AT&T Pace 5031 User manual

AT&T Internet Wi-Fi®
Gateway replacement
self-
installation
guide
Get started Total approximate installation time: 20 minutes
These instructions will guide you through the process of replacing your Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
Power Cord
2 parts
Pace 5031 without Voice Swap Guide
06/17
ATT152340912-4

1.Set up
Approximate time: 10 minutes
You will not have Internet service while you’re replacing your Wi-Fi Gateway.
A. ·Unplug power cord from
existing Wi-Fi Gateway
·Stand new Wi-Fi Gateway
side by side with existing
Wi-Fi Gateway
B. ·Transfer one connection
at a time from the
existing Wi-Fi Gateway
to new Wi-Fi Gateway
C. ·Carefully read and remove yellow
power sticker covering the Power
port of new Wi-Fi Gateway
·Connect new power cord to
Power port of new Wi-Fi Gateway
and into electrical outlet
Below is a completed setup. Your existing Wi-Fi Gateway and connections may vary.
2. Power up
Approximate time: 1–5 minutes
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),
do not unplug the power cord or the green data cable, as this can permanently
damage the Wi-Fi Gateway and signicantly delay your service activation.
When complete, the Service light will begin ashing, then turn to solid green.
If the Service light does not turn solid green or continues to blink aer 5 minutes,
see Need more help? on the back of this guide.
New Wi-Fi Gateway indicator lights on
front panel. Lights may vary with setup.
Go Wi-Fi
Approximate time: 1–5 minutes
New Wi-Fi setup:
A. Select only one option to begin the Wi-Fi setup
Option 1: Connect using PC
·Connect laptop or PC with an Ethernet
cable to your Wi-Fi Gateway
·Continue to B
Option 2: Connect using smartphone/tablet
·Establish a temporary connection using new
Wi-Fi settings located on yellow sticker on new
Wi-Fi Gateway
·Open your device’s Wi-Fi connection settings and
select your Wi-Fi Network Name and enter your Wi-Fi
Password to connect to your network
·Continue to B
B.
Note: Please wait up to 10 minutes for the Wi-Fi Gateway to complete the power up process before
attempting to restore your settings.
·Open a browser and go to ux.att.com/restore
·Log in to your AT&T account. If you forgot your User ID (primary AT&T email address) and Password,
help can be found on the account log-in screen.
·Follow the onscreen instructions to transfer the existing Wi-Fi settings.
·Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
·Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.
NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,
refer to the Need more help? section on the back of this guide.
NOTE: Any custom settings made for security cameras, game consoles, etc.,
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
4. Easy Return
(Refer to return instructions in your kit)
A. Return your equipment at no
cost to you within 21 days to
avoid a $150 charge.
B. Take original Wi-Fi Gateway
and power cord to nearest The
UPS Store. Bring your AT&T
account number located on your
packing slip.
Please do not return other devices.
C. UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost
to you.
5. Smart Home Manager
(For AT&T Internet customers only)
Learn how the Smart Home Manager can help you manage your Wi-Fi
network information, connect devices to your network, and more.
The Smart Home Manager (SHM) Dashboard gives you easy access
to all the network information you need.
• View your Wi-Fi network and devices connected
• Easily reboot your Wi-Fi Gateway
• Change your Wi-Fi Network Name or Password
Access the Smart Home Manager
Log in with your AT&T ID and password that manages your AT&T Internet
Account to have your network connections at your ngertips.
Need more control over your home network?
Go to https://myhomenetwork.att.com to see how you can easily
manage all the devices in your home.
SHM Dashboard
Existing Wi-Fi Gateway New Wi-Fi Gateway
Electrical
Outlet
Yellow
Ethernet Cable
B
Green
Data Cable
B
New Power
Cord
C
Wall Jack
3.

Having trouble?
No Internet service:
Check your connections:
Cables usually make an
audible click when secure.
Check Power: Power light
on the Wi-Fi Gateway should
be green; if not, try another
electrical outlet.
Check Service light on front
of the Wi-Fi Gateway: If aer
5 minutes the light is red or o,
power down the Wi-Fi Gateway by
holding down the red reset button
for 15 seconds.
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network Name
and Password. To do so, follow these steps:
·Use settings from new Wi-Fi Gateway
yellow sticker
·Open your device’s Wi-Fi connection settings,
select your Wi-Fi Network Name and enter
Wi-Fi Password to connect
·Record and keep your Wi-Fi settings for future
reference when connecting all your Wi-Fi devices
Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence.
Additional assistance: Call 800.288.2020 and ask for “technical support.”
Additional information
Test your Internet connection speed
Our speed test takes less than a minute to perform
two key measurements (Download and Upload)
to help you determine if you should take steps to
improve the performance of your online experience.
Visit att.com/speedtest.
Manage your account:
Available 24/7, download the myATT app at
att.com/myattapp from your mobile device.
Repair center:
Phone: [phone]
IPv6
AT&T supports IPv6 across our network, equipment
and devices. Visit att.com/ipv6 for more information.
Accessibility support:
Alternate formats now available in large print or braille.
Call 800.288.2020 and request your guide number
(ATT152340912-4) in an alternate format. Additional
accessibility support:
• Telephone equipment for visual and/or hearing
impaired:
- Phone: [phone]
- TTY: 800.772.2889
• Repair Center:
- Phone: [phone]
- TTY: 800.397.3172
• Accessible tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any
TTY/TDD devices with standard phone line
¿Hablas español?
Por favor visita att.com/uverseguias para ver la
información en español. También puedes ver la siguiente
guía: ATT152340912-4 (Pace 5031 without Voice Swap
Guide) para más detalles.
Need more help?
Visit att.com/support
Call us at 800.288.2020 and ask for “technical support.”
©2017 AT&T Intellectual Property. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property.
All other marks are the property of their respective owners.
Green
Light
Service
Light
Front View
Back View
Reset
Button