AT&T U-verse TV User manual

Get started Total approximate installation time: 35 minutes
ATT91800646-4
ATT121140829-2
These instructions will guide you through the process of replacing your AT&T U-verse Wireless Gateway.
AT&T U -verse®Wireless
Gateway Replacement
For use with
High Speed
Internet and TV.
Wireless Gateway
In the box:
Begin anytime! You don’t need to wait until the
Service Activation Date listed on your packing slip.
Power Cord
FPO
Power Supply
©2012 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all other AT&T marks
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Having trouble?
1. Check your connections.
Ensure all cables and cords are connected properly and securely. Cables usually make an audible click
when secure.
2a. Check Power.
If you have power and the Gateway is turned on, the Power light on the front of your AT&T U-verse
Wireless Gateway will have a green light. If no lights are on:
1. Ensure the Gateway is plugged into a working electrical outlet.
2. Ensure power cable on the back of the Gateway is pushed in firmly.
At this point, your Power light on the front should be green; if not, try another power outlet and remove
any power strips.
2b. Power light green; Broadband/Service lights red or blinking.
1. If after 15 minutes your Broadband/Service light is not green, check that the green cable
or coaxial cable is connected securely.
2. If cables are secure, power down the Wireless Gateway by holding the reset button located
on the back of the Gateway for 15 seconds and wait an additional 10 minutes.
Specific issues
My Power indicator light turns orange during the power up sequence.
Don’t worry. This is a normal part of the power up sequence—just remember do NOT unplug the power cord or any
cables connected to your device when the light is still orange. At the end of the sequence, the Broadband and Service
indicator lights will be solid green.
Every time I try to browse a Web page, I get a message saying “Detecting Proxy Settings.”
In Internet Explorer under Tools > Internet Options > Connections > LAN Settings, uncheck any checked boxes and click OK.
My screen is snowy/black or indicating No Signal.
Please make sure to select the appropriate TV input (source) in the TV configuration. Consult your TV manual for details.
I followed the instructions in this guide, but my Wireless Gateway is still not working.
Check all cable connections to make sure they are secure. Reset the Gateway by pressing and holding the reset button
located on the back of the Gateway for 15 seconds.
My receivers/TV are not responding.
Confirm that the Broadband and Service lights are solid green on the Gateway. If they are, power down the affected
receivers: Hold the power button down for 10 seconds and release, then wait five minutes.
Many issues can be resolved with these simple steps:
¿Habla español?
Por favor visite att.com/uverseguias para ver la
informacion en español. También pueden ver la
siguiente guía: ATT121140829-2/(Wireless Gateway
Swap 3800 to 3801 w/o Voice) para más detalles.
Computer or TV
To cable jack
Reset
button
Statement Date 12/12/2009
Call 800-288-2020 For Ordering, Billing or Support
Call 800-855-2880 and type “U-verse” For TTY
Go to www.uverse.att.com For AT&T U-verse Bill Explanations
contact Info 4
Page x of y
Account #: 123456789
JOHN DOE
1234 ANYWHERE
SAN ANTONIO, TX 12345-6789
Previous Payment Summary
Equipment return
Returning your Wireless Gateway, Power Cord and Power Supply. Please return
the old Gateway as-is to your nearest The UPS Store. Find the location nearest you by
visiting www.theupsstore.com or by calling 1.800.742.5877. No special
packaging is
required. Advise the UPS representative that you are returning an AT&T U-verse Wireless
Gateway. You will need to provide the order number given to you by the AT&T customer
service representative and/or your account number.
Your account number can be found
on your bill, as highlighted on the sample bill to the right.
(WIR ELESS GATEWAY SWAP 380 0 to 3801 w/o Voice)
10/12
self-
installation
guide
Additional AT&T U-verse information
Check out the User Guides:
Visit att.com/userguides to find an electronic version of this guide
(Wireless Gateway Swap 3800 to 3801 w/o Voice) and other
support information.
Go online:
Go to att.com/myatt to manage your AT&T U-verse account.
Need more help?
Go online: Visit att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for “U-verse technical support.”

Set up Approximate time: 10 minutes
1
B•StandthenewGatewaynexttotheexistingGateway.
•IfthereisacableconnectedtothegreenPhoneline
port of the existing Gateway, plug it into the green
DSL port of the new Gateway.
A•UnplugtheexistingWirelessGatewayfromthe
electrical outlet.
•SettheexistingPowerCordandPowerSupply
aside; do not use.
•PleaserefertoEquipment return on the back of
this guide for return of these items.
Existing Wireless Gateway
Begin by setting up the Wireless Gateway and then establishing each service. You will not have TV and Internet service
while you’re replacing your AT&T U-verse Wireless Gateway.
Replacement
Wireless Gateway
•RemoveoneconnectionatatimefromtheEthernet
(yellow) ports of the existing Gateway.
•ConnectthemtothenewGateway.
•IfyouhaveacableconnectedtotheCoaxportof
your existing Gateway, disconnect the cable and
connect it to your new Gateway as tightly as possible.
•Theconnectorsonthebackpanelofthenew
Gateway may be arranged differently, but the names,
shapes, and colors will be the same.
C
PHONES
LINES 1& 2PHONE LINE AU
CAL ETHERNE T
RESET
POWER 2 3 41
Computer or TV
To cable jack
Ethernet
Ports
Ethernet
Ports
Coax Port
Coax Port
PHONES
LINES 1& 2PHONE LINE AU
CAL ETHERNE T
RESET
POWER 2 3 41
Computer or TV
To cable jack
•ConnectthenewPowerSupplytothenewGateway’s
power port.
•ConnectthenewPowerSupplywiththenew
Power Cord.
•PlugthenewPowerCordintoastandard
electrical outlet.
D
PHONES
LINES 1& 2PHONELINE AU
CAL ETHERNE T
RESET
POWER 2 3 41
Computer or TV
To cable jack
Questions? Go online: Visit att.com/uversesupport.
Stay connected on the go! AT&T Wi-Fi Basic is included with your
AT&T U-verse High Speed Internet service, so you can access the Internet at thousands
of AT&T Wi-Fi Hot Spots across the country. Visit attwifi.com to learn more.
Your SSID (Network Name) and Wireless Network Key (WPA) have changed. Complete these steps
to reestablish your Wi-Fi connections.
Write down your new Network Name (SSID) and new Wireless Network Key (WPA) to configure a
Wi-Fi device. This information is on the side of your Wireless Gateway. The Network Name consists
of “ATT” plus the last three digits of the Wireless Gateway’s serial number. Be sure to record this
information in the form below.
Now configure your new
wireless network:
1. Go to your computer’s “Wireless
Network Settings” and refresh the
network list.
2. Select your Network Name (SSID)
from the list. You may need to scroll
through the list to find your SSID.
3. Enter the 10-digit Wireless Network
Key (WPA) in the Password field to
connect to your network.
4. Connect all your Wi-Fi devices with
the new SSID and new Wireless
Network Key.
3Go Wi-Fi Approximate time: 10 minutes
SSID: ATTXXX
Wireless Network Key: XXXXXXXXXX
For help: att.com/support
Network Name (SSID)
10-digit Wireless Network Key (WPA)
A T T
Power up Approximate time: 15 minutes
Your Gateway is now powering up. During this time, the Broadband light will turn red
and the Power light may turn orange.
Wait up to 15 minutes for the indicator lights for Broadband and Service to turn solid
green and the Local Ethernet indicator light to start blinking green.
During this time (up to 15 minutes), do NOT unplug the power cord or the green
data cable, as this can permanently damage the Gateway AND significantly delay
your service activation.
If the Broadband and Service lights do not turn solid green or continue to blink after
15 minutes, see the Having trouble? section on the back of this guide.
Reboot your receivers by holding down the power button for ten seconds.
Replacement Wireless Gateway
indicator lights on front panel.
Lights may vary with setup.
2
Home PNA
Phone 1
Phone 2
Ethernet
Broadband
Service
Wireless
Power
B
A