AT&T U-verse TV Specification sheet

AT&T U-verse®
Wi-Fi Gateway Replacement
For use with High
Speed Internet,
Voice, and TV
self-
installation
guide
Get started Total approximate installation time: 25 minutes
UVEP661A_ATT150150901-2_BC_RELEASE UVEP661A_ATT150150901-2_FC_RELEASE
ATT150150901-2
UV Pace 5268 with Voice Swap Guide
05/15
These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
(Front View)
ATT100070695
FPO
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T logo and all
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Power Cord
(2 parts)
Additional U-verse information
Manage your account:
Available 24/7, download the myAT&T app at
att.com/myattapp from your mobile device.
Support:
•For U-verse support, including live chat,
go to att.com/uversesupport
¿Hablas español?
Por favor visita att.com/uverseguias para ver la
informacion en español. También puedes ver la siguiente
guía: ATT150150901-2/UV Pace 5268 with Voice Swap Guide
para más detalles.
Accessibility Support:
•AlternateformatsnowavailableinLargePrintorBraille.
Call 800.288.2020 and request your guide number
(
ATT150150901-2 ).
•SpecialNeedsEquipment:
- Phone: [phone]
- TTY: 800.772.2889
•RepairCenter:
- Phone: [phone]
- TTY: 800.397.3172
•AccessibleTaggedPDF:Visitatt.com/userguides to find
this guide UV Pace 5268 with Voice Swap Guide.
•DeviceCompatibilityFeature:CompatiblewithanyTTY/TDD
devices with standard phone line.
Power
Battery
Phone
Lines 1&2
ONT
Broadband
DSL
Broadband
WPS
USB
Reset
Cable Line
Power
ETHERNET
4
3
2
1
Ethernet
Wi-Fi
HomePNA
Phone 1
Phone 2
USB
Broadband 1
Broadban 2
Service
Wi-Fi Gateway Power light is amber: Don’tworry.Thisisanormalpartofthepower-upsequence.
No dial tone: MakesureyourphonecableispluggedintothePhoneLineportontheWi-FiGateway.
Additional assistance: Call 800.288.2020 and ask for “U-verse technical support”.
No TV or Internet service:
Need more help?
Check your connections:
Cables usually make an
audible click when secure.
TV Receivers not responding:
Confirm Service light is solid green
on the Wi-Fi Gateway. If so, hold the
TVreceiver’sPowerbuttondownfor
10 seconds and release, then wait
five minutes.
POWER
Power
button
If your existing Wi-Fi settings did not transfer,
you will need to set up a new Wi-Fi Network
Name and Password. To do so, follow these steps:
·Use settings from new Wi-Fi Gateway
yellow sticker
·Openyourdevice’sWi-Ficonnectionsettings,
selectyourWi-FiNetworkName,andenter
Wi-Fi Password to connect
·RecordandkeepyourWi-Fisettingsforfuture
reference when connecting all your Wi-Fi devices
For help, att.com/support
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: ATTXXXXXXX
Power
Battery
Phone
Lines1&2
ONT
Broadband
DSL
Broadband
WPS
USB
Reset
CableLine
Power
ETHERNET
4
3
2
1
Ethernet
Wi-Fi
HomePNA
Phone1
Phone2
USB
Broadband1
Broadban2
Service
Check Power: Power light
on the Wi-Fi Gateway should
be green; if not, try another
electrical outlet.
Check Service light on front
of the Wi-Fi Gateway: If after
5 minutes, the light is red or off,
power down the Wi-Fi Gateway
byholdingdownredReset
button for 15 seconds.
Front View
BackView
Green
Light
Service
Light
Power
Battery
Phone
Lines1&2
ONT
Broadband
DSL
Broadband
WPS
USB
Reset
CableLine
Power
ETHERNET
4
3
2
1
Ethernet
Wi-Fi
HomePNA
Phone1
Phone2
USB
Broadband1
Broadban2
Service
Reset
button
Reminder:
·Your Wi-Fi Gateway does not contain a battery backup.
·Batterybackupisavailableforpurchasefromthird-party
manufacturers and retailers to keep you connected in the
event of a power failure. Visit att.com/batterybackup for
more information.

UVEP661A_ATT150150901-2_IFC_RELEASE UVEP661A_ATT150150901-2_IBC_RELEASE
NewWi-FiGatewayindicator
lightsonfrontpanel.Lights
may vary with setup.
Power
Battery
Phone
Lines 1&2
ONT
Broadband
DSL
Broadband
WPS
USB
Reset
Cable Line
Power
ETHERNET
4
3
2
1
Ethernet
Wi-Fi
HomePNA
Phone 1
Phone 2
USB
Broadband 1
Broadban 2
Service
When complete, the Service light will begin flashing, then turn to solid green.
If the Service light does not turn solid green or continues to blink after 5 minutes,
see Need more help? on the back of this guide.
NOTE: Your TV may take a few minutes to display. Check your TV for service. If your
TV does not respond, refer to Need more help? on the back of this guide.
Power up
Approximate time: 1–5 minutes2.
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),
do not unplug the power cord or the green data cable, as this can permanently
damage the Wi-Fi Gateway and significantly delay your service activation.
Easy return
(Refertoreturninstructionsinyourkit)
4.
Returnyourequipmentatnocost
to you within 21 days to avoid
$150 charge.
Take original gateway and power
cord to nearest The UPS Store.
BringyourAT&TAccountnumber
located on your packing slip.
Please do not return other devices
(e.g., backup battery, etc.).
UPS will scan your equipment,
provide a receipt, pack, and ship
equipment to AT&T at no cost
to you.
A. B. C.
Go Wi-Fi
Approximate time: 1–5 minutes3.
New Wi-Fi setup:
NOTE: Any custom settings made for security cameras, game consoles, etc.,
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
NOTE: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,
refer to Need more help? section on back page of guide.
·Open a browser and go to ufix.att.com/restore
·LogintoyourU-verseaccount.IfyouforgotyourUserID(primaryAT&Temailaddress)andPassword,
help can be found on the account log in screen.
·Follow the on screen instructions to transfer the existing Wi-Fi settings.
·RecordexistingNetworkNameandWi-FiPasswordonseparateyellowstickerfromkit.
·PlacenewyellowstickeroveryournewWi-FiGateway’syellowsticker.
B.
A. Select only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
·ConnectlaptoporPCwithanEthernetcable
to your Wi-Fi Gateway
·Continue to B
Option 2: Connect using smartphone/tablet
·EstablishatemporaryconnectionusingnewWi-Fi
settings located on yellow sticker on new Wi-Fi Gateway
·Openyourdevice’sWi-Ficonnectionsettingsand
selectyourWi-FiNetworkNameandenteryourWi-Fi
Password to connect to your network
·Continue to B
Phone
Lines 1&2
ONT
Broadband
DSL
Broadband
USB
Reset
Cable Line
Power
ETHERNET
4
3
2
1
Reset
Phone
Lines
Cable
Line
1 & 2
USB
Ethernet
1 2 3 4
DSL
Broadband
ONT
Power
Set up
Approximate time: 15 minutes1.
A. ·Unplug power cord from
existing Wi-Fi Gateway
·Set power cord aside
·Stand new Wi-Fi Gateway
side-by-side with existing
Wi-Fi Gateway
C. ·Removeyellowsticker
covering the Power port
of new Wi-Fi Gateway
·Connect new power cord to
Power port of new Wi-Fi Gateway
and into electrical outlet
B. ·Transfer one connection
at a time from the
existing Wi-Fi Gateway
to new Wi-Fi Gateway
Please note that your U-verse TV, Internet, and voice services will not operate during this process.
This includes recording TV shows.
Belowisacompletedsetup.YourexistingWi-FiGatewayandconnectionsmayvary.
Wall Jack
Electrical
Outlet
Green
DataCable
B
Gray
Phone Cable
B
NewPower
Cord
C
Yellow
EthernetCable
B
Wireless
Access Point
(Optional)
and/or
DVR
(NotShown)
(U-verse TV
Customers Only)
Yellow
EthernetCable
B
ExistingWi-FiGateway NewWi-FiGateway