AT&T U-verse TV User manual

Gather materials needed for setup:
Get started Approximate installation time: 30 minutes
UVEP636_VoIP_3801_Install_Guide_Back_s1 UVEP636_VoIP_3801_Install_Guide_Front_s1
911 Acknowledgment form
Terms of Service
AT&T U-verse Voice User Guide
911 stickers
Phone cord
Battery backup unit (BBU) will
provide you with backup power
in the event of a power outage.
(BBU color may vary.)
Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
2pm or later on your service activation date.
You can find this date on your packing slip.
Locate your Wi-Fi Gateway:
911
Acknowledgment
Terms of Service
User Guide
2. Do you have a monitored security
system or health alarm?
If either of these apply to you, you will need
an AT&T technician to install your service. Call
1.800.288.2020 to schedule an appointment.
Additional charges will apply for professional
installation services from an AT&T U-verse
service technician.
Packing
Slip
AT&T U-verse
ATT141610889-2
(PnP UV VOICE 3801 CS I INST G UIDE)
06/14
AT&T U -verse®Voice
Before installation:
Do not attempt to install your
service until 2pm or later on your
service activation date. You can
find this date on your packing slip.
self-
installation
guide
Need more help?
Go online: Visit att.com/uversesupport
Call us: Dial 800.288.2020 and say “U-verse technical support.”
©2014 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reser ved. AT&T, the AT&T logo and all other AT&T marks
contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Having trouble? Here are a few common issues to check:
Still having problems? Many issues can be resolved with three simple steps:
1. Check your connections.
Check all cables and cords to ensure they are connected properly and securely.
2a. Power down, power up.
Unplug the BBU power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway
unplugged for 15 seconds and plug it back in.
2b. Wait for blinking indicator lights.
You may need to wait up to two minutes for blinking indicator lights to turn solid green.
What is your service activation date?
Do not attempt to install your service until
2pm or later on your service activation date.
You can find this date on your packing slip.
Did you make the mandatory activation call?
You must complete activation for your AT&T
U-verse Voice service to work correctly.
See step 3.
Manage your U-verse Phone and Voicemail features
To manage Phone Features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on MANAGE VOICE FEATURES
To manage Voicemail Features online:
1. Log in to your online account at att.com/myatt
2. Click on HOME PHONE
3. Click on CHECK VOICEMAIL
4. Click on VOICEMAIL SETTINGS
For more information on managing Phone Features or Voicemail Settings go to att.com/uvfeatures.
ATT100070695
FPO
Additional U-verse information
Visit att.com/userguides to find an electronic
version of this guide ATT141610889-2 (PnP UV
VOICE 3801 CSI INST GUIDE) and other support
information.
Manage your account:
Go to att.com/myatt to manage your
AT&T u-verse account. You can also visit
att.com/manage to download the app.
¿Habla español?
Por favor visite att.com/uverseguias para ver
la informacion en español. También pueden
ver la siguiente guía: ATT141610889-2 (PnP UV
VOICE 3801 CSI INST GUIDE) para más detalles.

UVEP601_VoIP_3801_Install_Guide_Inside_s1 UVEP636_VoIP_3801_Install_Guide_Inside_s1
Visit att.com/u-versewelcome to learn more about the benefits and features of your U-verse service.
C. Connect the gray phone cord from the Lines 1 & 2 port on the Wi-Fi Gateway to your phone (see diagrams below). If
you are using a cordless phone, make sure the base station is plugged into an electrical outlet.
Before After
Important: If you also have AT&T U-verse TV
and/or high-speed Internet service, you will
temporarily lose your TV/DVR connection
and your Internet connection during this step.
Before After
2
1
Switch the power to On. Within a few minutes you should
see a solid green Power light to indicate a successful
power connection.
Note: Leave
any cables in
these ports
as they are.
Note: Existing jacks will not have service at this point. For other jacks in the house
to operate, see “Connect your home phone jacks” on the back of this guide.
ON
OFF
Important: You will have a dial tone after completing
step 2, but will be able to make only emergency and
toll-free calls until you activate your service in step 3.
A. Power down your Wi-Fi Gateway by unplugging the
power cord from the wall and the gateway. You will no
longer need this power supply.
B. Connect the battery backup unit (BBU) by plugging it
into an electrical outlet. Then plug the round connector
into the Power port on the Wi-Fi Gateway.
Power Cord BBU
You can find more detailed installation instructions online at att.com/esupport/phoneinstall.
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
Computer or TV
To phone jack
on wall
Computer
Computer or TV
To phone jack
on wall
Computer
To phone jack
on wall To phone jack
on wall
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
Computer or TV
To phone jack
on wall
Computer
Computer or TV
To phone jack
on wall
Computer
To phone jack
on wall To phone jack
on wall
Connect your primary phone Approximate time: 10 minutes Power up Approximate time: 5 minutes
4Set up Voicemail from your
home phone Approximate time: 10 minutes
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or
how you communicate.
To set up your voicemail from your home phone:
1. Dial *98 (or dial your home phone number).
2. Follow the prompts to set-up your mailbox.
3. After creating your PIN, be sure to set-up your authentication code. This will allow you to reset your PIN over
the phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your
voicemail messages to your qualifying wireless device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the
order in which you listen to them or even reading your messages as voicemail-to-text.
3600HGV
Service
Broadband
Phone 2
Phone 1
Wireless
Local Ethernet
SN: For Advanced Configuration: http://192.168.1.254
System Password:
Mac Address:
Wireless Network Key:
You have the option of activating your Voice services either by calling or
going online.
ACall 877.377.0016 from the phone connected to your Wi-Fi Gateway and follow the instructions to
complete activation. Upon successful activation you will hear the following: “Your telephone number
xxx.xxx.xxxx has been successfully activated.”
OR
BOpen your Internet browser (e.g. Internet Explorer, Safari, etc.) and enter att.net/uverse into your
address bar.
•Enter your Account Number (if requested) and passcode.
1. Your Account Number is available on your order confirmation email or letter
2. Your Passcode is the four-digit number that you selected when you placed your order
•Follow the online instructions to complete activation of your Voice services.
Upon successful activation of your Voice service you will see the following:
Congratulations! Thank you for completing this process!
3Registration & Activation
Approximate time: 5 minutes
Note: Please make sure to place a test call from the phone connected to the gateway to ensure that it is working.
Questions?
Note: You will need your existing AT&T User ID and password.