AT&T U-verse TV User manual

AT&T U-verse®Wi-Fi
Gateway Replacement
self-
installation
guide
For use with High
Speed Internet,
Voice, and TV.
Begin anytime! You don’t need to wait until the
Service Activation Date listed on your packing slip.
Get started Total approximate installation time: 35 minutes
These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
Power Cord
Battery backup
(UV3801 WG to NVG589 with Voice)
7/13
ATT122920850

Set up Approximate time: 10 minutes
Power down all U-verse TV receivers by unplugging them from the electrical outlets. You will not have TV,
Internet, and Voice service while you’re replacing your AT&T U-verse Wi-Fi Gateway.
Insert the battery backup into your replacement
Wi-Fi Gateway.
·Remove the stand from the base
·Remove the cover
·Insert the battery
·Replace the cover and stand
·Unplug the Battery Backup Unit (BBU) from the
electrical outlet and your existing Wi-Fi Gateway
·Set the BBU aside. You will not need it with your
replacement Wi-Fi Gateway
Battery
Backup Unit
Existing Wi-Fi Gateway
·Stand the replacement Wi-Fi Gateway next to
the existing Wi-Fi Gateway
·If you have a cable connected to the Coax port of
your existing Wi-Fi Gateway, disconnect the cable
and connect it to your replacement Wi-Fi Gateway
as tightly as possible
Coax Port
Existing Wi-Fi Gateway Replacement Wi-Fi Gateway
·Remove the sticker covering the Power port of your
replacement Wi-Fi Gateway
·Using your new power cord, plug your replacement
Wi-Fi Gateway into an electrical outlet . You should
see a green light on the power cord indicating that
there is power
Replacement
Wi-Fi Gateway
Power up Approximate time: 15 minutes
Your Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn
red and the Power light may turn orange.
Wait up to 15 minutes for the Service indicator light to turn solid green.
During this time (up to 15 minutes), do not unplug the power cord or the green
data cable, as this can permanently damage the Wi-Fi Gateway and significantly
delay your service activation.
If the Service light does not turn solid green or continues to blink after 15 minutes,
see the Having trouble? section on the back of this guide.
Power up all of your TV receivers by plugging them back into the electrical outlets. This
process may take several minutes.
Replacement Wi-Fi Gateway
indicator lights on front panel.
Lights may vary with setup.
Go Wi-Fi Approximate time: 10 minutes
You will need to complete this step in order to reestablish your Wi-Fi connections. The Wi-Fi
Network Name (SSID) and Wi-Fi Password (Wireless Network Key) are different on your replacement
Wi-Fi Gateway than on your old Wi-Fi Gateway. Any other custom settings that you had made on
your old Wi-Fi Gateway will also need to be implemented on the replacement Wi-Fi Gateway.
Write down the Wi-Fi Network Name and Wi-Fi Password to configure additional Wi-Fi devices.
This information is on the side of your Wi-Fi Gateway. The Wi-Fi Network Name consists of
ATT plus the last seven characters of the Wi-Fi Gateway’s serial number.
Be sure to record this information in the form below.
Now configure your new
Wi-Fi network:
1. Go to your computer’s “Wireless
Network Settings” and refresh the
network list.
2. Select your Wi-Fi Network Name
(SSID) from the list. You may need
to scroll through the list to find
your Wi-Fi Network Name.
3. Enter the 12 character Wi-Fi
Password (Wireless Network Key)
in the Password field to connect
to your network.
4. Connect all your Wi-Fi devices with
the new Wi-Fi Network Name and
new Wi-Fi Password.
Stay connected on the go!
AT&T Wi-Fi Basic is included with your AT&T U-verse High Speed Internet
service, so you can access the Internet at thousands of AT&T Wi-Fi
HotSpots across the country. Visit attwifi.com to learn more.
Questions? Go online: Visit att.com/uversesupport

Having trouble?
Many issues can be resolved with these simple steps:
1. Check your connections.
Ensure all cables and cords are connected properly and securely. Cables usually make
an audible click when secure.
2a. Check Power.
If you have power and the Wi-Fi Gateway is turned on, the Power light on the front of
your AT&T U-verse Wi-Fi Gateway will have a green light. If no lights are on:
1. Ensure the Wi-Fi Gateway is plugged into a working electrical outlet. The power cord
should have a green light on indicating that there is power.
2. Ensure power cable on the back of the Wi-Fi Gateway is pushed in firmly.
At this point, your Power light on the front should be green (see illustration); if not,
try another power outlet and remove any power strips.
2b. Power light green; Service light red or blinking.
1. If after 15 minutes your Service light is not green, check that the green cable
or coaxial cable is connected securely.
2. If cables are secure, power down the Wi-Fi Gateway by holding the reset button located on
the back of the Wi-Fi Gateway for 15 seconds and wait an additional 10 minutes.
Specific issues
My Power indicator light turns orange during the power up sequence.
Don’t worry. This is a normal part of the power up sequence—just remember not to unplug the power cord or data cable
depicted in green in this guide when the light is still orange. At the end of the sequence, the Broadband and Service
indicator lights will be solid green.
Every time I try to browse a Web page, I get a message saying “Detecting Proxy Settings.”
In Internet Explorer under Tools / Internet Options / Connections / LAN Settings, uncheck any checked boxes and click OK.
My receivers/TV are not responding.
Confirm that the Service light is solid green on the Wi-Fi Gateway. If it is, power down the affected receivers. Hold the TV
receiver’s power button down for 10 seconds and release, then wait five minutes.
I don’t have a dial tone.
Check all cables and cords to ensure they are connected properly and securely.
Equipment return and recycling
Returning your Wi-Fi Gateway. Return the old Wi-Fi Gateway to your nearest The UPS
Store. Find a participating location nearest you by visiting www.theupsstore.com or by calling
800.789.4623. No special packaging is required. Advise the UPS representative that you are
returning an AT&T U-verse Wi-Fi Gateway. You will need to provide the order number given to
you by the AT&T customer service representative and/or your account number. Your account
number can be found on your bill, as highlighted on the sample bill to the right.
Recycling/disposing of your Battery Backup Unit. For battery replacement and
recycling/disposal information, call Belkin at 866.539.5791, or visit their Web site at
belkin.com/gatewaybattery.
Additional AT&T U-verse information
Check out the User Guides online:
Visit att.com/userguides to find an electronic version of
this guide (ATT122920850 UV3801 WG to NVG589 with Voice)
and other support information.
Manage your account:
Go to att.com/myuverse to manage your AT&T U-verse account.
To view & pay your bill download the new myAT&T app at
att.com/anytime today.
¿Habla español?
Por favor visite att.com/uverseguias para ver la informacion en
español. También pueden ver la siguiente guía: ATT122920850/
UV3801 WG to NVG589 with Voice para más detalles.
Accessibility Support:
Alternate formats now available in Large Print or Braille. Call
1.800.288.2020 and request your guide number (ATT122920850)
in an alternate format. Additional accessibility support:
• Customers with Disabilities:
- Voice Calls: 1.800.288.8303
- TTY Calls: 1.800.536.8890
• Repair Center:
- Voice Calls: 1.800.246.8464
- TTY Calls: 1.800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
• Device Compatibility Feature: Compatible with any TTY/TDD
devices with standard phone line
Need more help?
Go online: Visit att.com/uversesupport
Call us: Dial 800.288.2020 and ask for “U-verse technical support.”
©2013 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T
logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.