AT&T U-verse TV User manual

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Additional AT&T U-verse information
Check out the Quick Guide:
Now that you have successfully installed AT&T
U-verse Internet, check out the Internet Quick
Guide for more information about your email
and security features. This guide is also available
online at att.com/userguides.
Go online:
Go to att.com/myuverse to manage your
AT&T u-verse account.
Quick Guide
Habla español?
Por favor visite att.com/uverseguias para ver
la información en Español. También pueden
ver la siguiente guía: ATT102400723-2 (DBLPLY
3800 CSI INST GUIDE) para más detalles.
Specific issues
I have a home security system, health alarm, or water
meter monitor.
You will need special installation assistance. Call 1.800.288.2020
to schedule an appointment with an AT&T U-verse service
technician or call your monitoring provider. Additional charges
will apply for professional installation services from an AT&T
U-verse service technician.
My Power indicator light turns amber during the
power up sequence.
Don’t worry. This is a normal part of the power up sequence—
just remember not to unplug the battery backup unit or green data
cable when the light is still amber. At the end of the sequence, the
Broadband and Service indicator lights will be solid green.
Where can I go for further installation assistance or to
download the online support tool?
For further installation assistance or to download the online
support tool for features configuration, such as wireless
networking service, go to uverseactivation.att.com.
Every time I try to browse a Web page, I get a message
saying “Detecting Proxy Settings.”
In Internet Explorer under Tools > Internet Options > Connections>
LAN Setting, uncheck any checked boxes and click OK.
I’ve completed installation but my service isn’t working.
You must activate your Internet and Voice services for them to
work correctly. Make sure you have completed step 3 inside.
Need more help?
Go online: Visit att.com/uversesupport.
Call us: Dial 1.800.288.2020 and ask for “U-verse technical support.”
2Wire is a registered trademark of 2Wire, Inc. ©2012 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T,
the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
AT&T U-verse®Voice
and High Speed Internet
Having trouble?
1. Check your connections.
Verify that cables and cords on all devices are connected as specified in steps 1A and 1B. Cables
usually make an audible “click” when secure. If connections are secure and you are still unable to
connect to the Internet, try another phone jack. Make sure the phone jack has a dial tone.
2. Power down, power up.
Shut down your computer, and unplug the battery backup unit and any other devices from the back
of the gateway. Wait 15 seconds and then plug devices back in, making sure the gateway’s Power
light is on. You should see a solid green Power light indicating a successful power connection (if the
light is not on, try another power outlet). Then turn your computer back on.
Important: When you power down, you will temporarily lose your AT&T U-verse TV service,
your TV/DVR connection, and your phone service (if you have AT&T U-verse Digital Voice).
3. Wait for blinking indicator lights.
Wait for blinking indicator lights to turn solid green (may take up to two minutes), then attempt to
access the Internet.
Still having problems? Many issues can be resolved with three simple steps:
What is your service activation date?
Do not attempt to install your services until 8pm
on the date provided to you by AT&T. You can
find this date on your packing slip.
Did you activate your services?
You must complete activation for your
Internet and Voice services to work correctly.
See step 3 inside.
Here are a few common issues to check:
8pm
8pm
Before installation:
Do not attempt to install your
services until 8pm on your service
activation date. You can find this
date on your packing slip.
Gather materials
needed for setup:
Locate your Residential Gateway:
Get started Approximate installation time: 50 minutes
ATT91800646-4
FPO
ATT102400723-2
(DBLPLY 3800 C SI IN ST GU IDE)
08/12
Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
8pm on your service activation date. You
can find this date on your packing slip.
2. Do you have a security system, health
alarm, or water meter monitor?
You will need special installation assistance. See
the “Specific issues” section on the back of this
guide for more information.
Battery backup unit
(BBU)
Phone cord
Ethernet cable
(yellow)
Your 4-digit passcode.
You received a separate
letter confirming the 4-digit
passcode you designated
when placing your order.
911 Acknowledgment form
Terms of Service
AT&T U-verse Digital Voice Quick Guide
HSIA Quick Guide
911 stickers
911
Acknowledgment
Terms of Service
Quick Guide
HSIA
Quick Guide
self-
installation
guide

Set up Approximate time: 10 minutes
1
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Questions? See the “Having trouble?” and “Specific issues” sections on the back of this guide for tips and answers to common questions.
Stay connected on the go! AT&T Wi-Fi Basic is included with your AT&T U-verse
High Speed Internet service, so you can access the Internet at thousands of AT&T Wi-Fi Hot
Spots across the country. Visit attwifi.com to learn more.
Connect the new yellow Ethernet cable from an open/available gateway Local Ethernet port to the
computer Ethernet port.
Connect the gray phone cord from the gateway Lines 1 & 2 port to your phone. If you are using a cordless
phone, make sure the base station is plugged into an electrical outlet.
A
B
Phone ports
Power port
Residential Gateway—back panel
For best results, connect only the
devices/adapters depicted below.
Note: If you’re using an Ethernet cable
for your connection, the Local Ethernet
light should blink. When you’re connected
wirelessly, the Wireless light will blink.
3600HGV
Service
Broadband
Phone 2
Phone 1
Wireless
Local Ethernet
SN: For Advanced Configuration: http://192.168.1.254
System Password:
Mac Address:
Wireless Network Key:
Blinking green
Solid green
Solid green
•On the gateway, make sure the indicator lights for Broadband and Service
turn solid green and that the indicator light for Local Ethernet is blinking green.
If the Broadband and Service lights do not turn solid green or continue to blink
after 10 minutes, see the “Having trouble?”section on the back of this guide.
Check your Internet connection:
During this time, do not unplug the power adapter. This
can damage the gateway and interrupt your TV service.
Important: You will have a dial tone after completing step 2, but will only be able
to make emergency and toll-free calls until you activate your service in step 3.
ON
OFF
2Baery backup and connections
Approximate time: 10 minutes
Important: You will temporarily lose your AT&T U-verse®
TV service and your TV/DVR connection during this step.
•Power down your Residential Gateway by unplugging the
power adapter from the wall and the gateway. You will no
longer need this power supply.
•Connect the battery backup unit by plugging it into an
electrical outlet. Then plug the round connector into the
Power port on the Residential Gateway.
Switch the power to On. You should see a solid green
Power light to indicate a successful power connection.
RESET
POWER
RESET
POWER
Before After
Attach your battery backup unit:
Ethernet ports
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3
4
1
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
PHONES
LINES 1 & 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
Computer or TV
To phone jack
on wall
Computer
Computer or TV
To phone jack
on wall
Computer
To phone jack
on wall To phone jack
on wall
Adding a second phone line
•Connect the gray phone cable from the AUX Line port to your
phone or cordless base station.
• Complete the mandatory activation of your Voice service
(see step 3) from the phone you just connected.
To add a second AT&T U-verse Digital Voice service line (with a
different phone number):
PHONES
LINES 1& 2PHONE LINE AUX. LINE
LOCAL ETHERNET
RESET
POWER 2 3 41
B
Phone or cordless
base station
Electrical outlet
Note: Leave any cables that are already connected to the gateway as they are.
Ethernet cable
A
PC Ethernet port
Note: Leave any
cables already in
these ports as
they are.
3
• To activate your high-speed Internet: Open your Internet browser
(e.g., Internet Explorer® or Safari®). The online registration process will start
automatically to assist you in activating your Internet and Voice services. If it
does not, enter att.net/uverse into your address bar. Continue with online
registration using the 4-digit passcode you created when you placed your
order—it was mailed to you separately for your reference.
• To activate your Voice service: Call 1.877. 377.0 016 from the phone you just
connected and follow the voice instructions to complete the activation.
Mandatory activation Approximate time: 20 minutes
Note: You must complete both activation steps in order to use your Internet and Voice services.
Network Name (SSID)
10-digit Wireless Network Key (WPA)
2 W I R E
3600HGV
Service
Broadband
Phone 2
Phone 1
Wireless
Local Ethernet
SN: For Advanced Configuration: http://192.168.1.254
System Password:
Mac Address:
Wireless Network Key:
WPA
4Go Wi-Fi (optional)
Write down your Network Name (SSID) and Wireless Network Key (WPA) to
configure a wireless device. This information is on the side of your gateway. The
Network Name consists of “2WIRE” plus the last three digits of the gateway’s
serial number. Be sure to record this information in the form to the right.
Now configure your wireless network:
• Go to your computer’s Wireless Network Settings and refresh the network list.
• Select your Network Name (SSID) from the list. You may need to scroll through
the list to find your SSID.
• Enter the 10-digit Wireless Network Key (WPA) in the password field to
connect to your network.
Approximate time: 10 minutes
Note: If you have a newer computer, it may already have wireless
capabilities built in. If not, you can purchase wireless cards and
adapters at att.com/equipment or an electronics store.