AT&T Turbo Hotspot 2 User manual

Turbo Hotspot 2
User Guide

2
Support
• On the web
Detailed support information including device specification and troubleshooting care
available at cricketwireless.com/support/devices.
• On the phone
Call Customer Care at 1-855-246-2461 or dial 611 from your cell phone.
Accessories
For information about accessories, visit you local Cricket store or visit cricketwire-
less.com/shop/accessories.
Trademarks
© 2019 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are registered
trademarks under license to Cricket Wireless LLC. ©NETGEAR, Inc. NETGEAR and the NET-
GEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for
reference purposes only.
Compliance
Forregulatorycomplianceinformation,visit http://www.netgear.com/about/regulatory. See
the regulatory compliance document before connecting the power supply.

3
Get Started
Contents
Meet Your Mobile Hotspot 6
Set Up Your Mobile Hotspot 7
Insert and Install the Battery 8
Remove the SIM card 8
Display Layout and Icons 9
Connect to the Internet 10
Connect to the Mobile Hotspot With Tethering 11
Customize the Mobile Hotspot Settings 11
Use Your Mobile Hotspot
View Messages From the Mobile Hotspot 13
View Messages From the Mobile Hotspot Web Page 14
Delete Messages From the Mobile Hotspot Web
Page 14
Manage Your Broadband Network Connection 16
View Mobile Broadband Network Status From
the Mobile Hotspot Web Page 16
Turn Mobile Data On and Off From the Mobile
Hotspot Web Page 16
Connect to Wi-Fi 16
Manage Wi-Fi 18
Manage Wi-Fi Security 18
Change Wi-Fi Network Names and Passwords
From the Mobile Hotspot Web Page 18
Change Wi-Fi Encryption Settings 20
Manage Security
Change the Mobile Hotspot Web Page Login
Settings 23
Website Filter
Parental Control 25

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Enable Port Forwarding 26
MAC Filter 27
Maintain Your Mobile Hotspot
Extend Battery Life 29
View Details About YourMobile Hotspot 30
Back Up and Restore Mobile Hotspot Settings 31
Back Up Mobile Hotspot Settings 31
Restore Mobile Hotspot Settings 32
Enable VPN Pass-Through 33
Configure APN Details 34
Set LAN Options 36
Update Software From the Mobile Hotspot
Web Page 37
Frequently Asked Questions
What do I do if I see the SSID but failed to connect? 39
What if there's no service? 39
What if I have forgotten my Wi-Fi Password? 40
What if my SIM card gets locked out? 40
Appendix A Specifications
Battery Specifications 42
Display Specifications 43
Environmental Specifications 44
Mechanical Specifications 45
Mobile Band Specifications 46
Package Contents 47
Port Specifications 48
Security Specifications 49
WiFi Specifications 50
SAR Sensor detect distance Specifications 51
Radio Frequency (RF) Energy 52

5
1
Get Started
This product regularly checks for new firmware and downloads any
appropriate,or you can check for and download new firmware manually.If
the features or behavior of your product does not match what is described
in this manual, you might need to update your firmware.
This chapter provides an overview of mobile hotspot features,and
instructions for how to set up your mobile hotspot and connect to the
Internet. The chapter covers the following topics:
• Meet Your Mobile Hotspot
• Set Up Your Mobile Hotspot
• Insert and Install the Battery
• Remove the SIM card
• Display Layout and Icons
• Connect to the Internet
• Connect to the Mobile Hotspot With Tethering
• Customize the Mobile Hotspot Settings

6
Meet Your Mobile Hotspot
Before you connect your mobile hotspot,familiarize yourself with its LCD
screen,icons, buttons,and connectors.
Power / Navigation
button
USB Type C
Charging Port
LCD home
screen
WPS button
Battery back cover
Factory reset hole

7
Set Up Your Mobile Hotspot
1. Remove back cover, and take the battery out.
2. Remove the SIM card from the outer card.
3. Locate the SIM card slot. Hold SIM so that the cut corner is at the top and
gold contacts are facing downward. Insert SIM by pressing down on the clip
and sliding into the SIM slot.
4. Insert the battery. Install the back cover, the arrow on the back cover points
downward.
5. Charge mobile hotspot fully.

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Insert and Install the Battery
1. Remove the battery cover and align the battery contacts with the
terminals in the battery compartment as shown.Push the battery down until it
clicks into place.
2. Replace the battery cover over the battery compartment and press down
on the four corners of the battery cover until it clicks into place.
3. Your device comes with a charger. To charge, plug one end of the charger
into an electrical outlet and the other end into the device’s USB Type-C port.
Remove the SIM card
1. Remove back cover, and take the battery out.
2. Locate the SIM card slot.
3. Push down on the plastic clip in front of the SIM card, while sliding the SIM
card out of its slot.

9
Display Layout and Icons
You can use the Power/Navigation button to watch the display screen.
Network indicator
Signal strength
Battery indicator
Number of
connected
devices
New message
notification
Wi-Fi network
name (SSID)
Password (Key) for
Wi-Fi Network
Note: Display screen will timeout after 1 minute of inactivity to save power.
Press the Power/Navigation button to wake the screen. This default setting
can be adjusted in http://hotspot.webui.

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Connect to the Internet
1. Turn on your mobile hotspot by long-pressing the Power/Navigation button
for 3 seconds.
2. Open the Wi-Fi network manager on your computer, smartphone, tablet, or
Wi-Fi enabled device.
3. Find and select your mobile hotspot's Wi-Fi network (SSID) named
"hotspot_XXXX" for the 2.4GHz Wi-Fi network or "hotspot_XXXX_5G" for the
5GHz Wi-Fi network.
4. Connect by entering the password (key) shown on your mobile hotspot's
display.
2.4GHz network
name (SSID) and
password (KEY)
5GHz network
name (SSID) and
password (KEY)
5. Open a web browser and visit your favorite website to confirm your con-
nection.
Note: Wi-Fi network name (SSID) and Wi-Fi network password (key) can be
changed in http://hotspot.webui under Wi-Fi Basic Setting.

11
Connect to the Mobile Hotspot With Tethering
You can connect a computer to the mobile hotspot using the USB Type-C
cable instead of connecting with Wi-Fi. This kind of cable connection is
called tethering.
Note: The first time you use the USB Type-C cable to connect to the mobile
hotspot your computer’s operating system detects the new device.
To install drivers on computers running Windows:
1. Ensure that the mobile hotspot is powered off.
2. Connect the mobile hotspot to your computer using the USB cable.
The mobile hotspot automatically powers on.
Note: Make sure that your computer has access to Internet when you first use
the tethering feature because your computer might need to access the
Internet in order to download the required software driver.
After the driver is installed,you can visit the mobile hotspot web page to
customize your mobile hotspot’s advanced settings. This is an optional step.
Customize the Mobile Hotspot Settings
To log in to your mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot,
launch a web browser.
2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web
page displays.
3. Enter the administrator login password. The default password is the last
eight digits of IMEI . The password is case-sensitive.

12
2
Use Your Mobile Hotspot
This chapter explains how to use your mobile hotspot.The chapter covers the
following topics:
• View Messages From the Mobile Hotspot
• View Messages From the Mobile Hotspot Web Page
• Delete a Message From the Mobile Hotspot Web Page
• Manage Your Broadband Network Connection
• Connect to Wi-Fi
• Manage Wi-Fi
• Manage Wi-Fi Security

13
View Messages From the Mobile Hotspot
You can tell from your mobile hotspot display if you have unviewed
messages,and you can view them directly from there. This hotspot display
indicates you have an unread message.
Note: Although you can view messages directly on the mobile hotspot,use
the mobile hotspot's web page to delete them.
To view messages from the mobile hotspot display:
1. Press the Power/Navigation button to wake the mobile hotspot.
2. Tap the Power/Navigation button. The Messages screen displays.
3. Each message scrolls from right to left.
Note: Only unread text messages are displayed on the screen, which will no
longer appear on the screen after being read.If there are no unread
messages, the Message page is skipped when you switch screens, meaning
that it does not enter the message page.

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View Messages From the Mobile Hotspot Web
Page
To view messages from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot,
launch a web browser.
2. Enter http://192.168.1.1 or http://hotspot.webui. The mobile hotspot web
page displays.
3. Enter the administrator login password. The default password is the last
eight digits of IMEI . The password is case-sensitive. The home page displays.
4. Select Messages. A list of messages displays, showing the first portion of
the text.
5. Click a message to read the full text.
Delete a Message From the Mobile Hotspot Web
Page
To delete a message from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile
hotspot, launch a web browser.
2. Enter http://192.168.1.1 or http://hotspot.webui.
The mobile hotspot web page displays.

15
3. Enter the administrator login password. The default password is the last
eight digits of IMEI . The password is case-sensitive. The home page
displays.
4. Select Messages. A list of messages displays, showing the first portion of
the text.
5. Select the message and click the Delete button.The message is
deleted.

16
Manage Your Broadband NetworkConnection
You can view the mobile broadband network status and turn mobile
data on and off.
View Mobile Broadband Network Status From the Mobile Hotspot Web
Page
To view network status from the mobile hotspot web page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot,
launch a web browser.
2. Enter http://192.168.1.1 or http://hotspot.webui.
The mobile hotspot web page displays.
3. Enter the administrator login password. The default password is the last
eight digits of IMEI.The password is case-sensitive.The home page displays.
4. Select Home.
5. View the Network Status section.
Turn Mobile Data On and Off From the Mobile Hotspot Web Page
To turn mobile data on and off from the mobile hotspot:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot,
launch a web browser.
2. Enter http://hotspot.webui. The mobile hotspot web page displays.
3. Enter the administrator login password. The default password is the last
eight digits of IMEI. The password is case-sensitive. The home page displays.
4. Select Settings > Mobile Settings.
Connect to Wi-Fi
You can connect up to 15 Wi-Fi devices to your mobile hotspot network.
You can add a Wi-Fi device to your Wi-Fi network manually. If the device that
you are adding is WPS enabled, you can use the WPS method to connect
the device without using the Wi-Fi password.

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Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot Web Page.
Connect securely without having to manually input the Wi-Fi password (key).
1. From a computer or Wi-Fi device that is connected to the mobile hotspot,
launch a web browser.
2. Enter http://192.168.1.1 or http://hotspot.webui.
The mobile hotspot web page displays.
3. Enter the administrator login password. The default password is the last
eight digits of IMEI.The password is case-sensitive.The home page displays.
4. Select Wi-Fi > WPS.
The following Wi-Fi profiles are available:
• Click the Push WPS button.
• Enter the Device PIN of the client you want to connect to.
• Press and hold the WPS key on the device for 5 seconds.

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Manage Wi-Fi
Advanced users can set up the Wi-Fi radio of the mobile hotspot to meet
their Wi-Fi needs by customizing settings on the mobile hotspot web page.
On the mobile hotspot web page, the followingWi-Fi profiles are available:
• Dual-band Wi-Fi (2.4 GHz and 5 GHz). Connect 2.4 GHz and 5 GHz devices
to transfer data at higher throughputs.
• 2.4 GHz Wi-Fi. Use only the 2.4 GHz Wi-Fi band.
• 5 GHz Wi-Fi. Use only the 2.4 GHz Wi-Fi band.
• Turn off Wi-Fi. Turn off the Wi-Fi signal from the mobile hotspot. With this
setting, you can only connect to the mobile router with a tethered USB
connection.
If your place of business does not allow Wi-Fi or for any other reason you
want to disable Wi-Fi and use the mobile hotspot only in tethered mode, the
mobile hotspot gives you that option.
Note: Whenever you change Wi-Fi settings, any devices connected to the
mobile hotspot are disconnected and might need to be reconnected.
Manage Wi-Fi Security
Note: When you change the Wi-Fi settings, the mobile hotspot resets. Any
devices connected to the mobile hotspot are disconnected when the
mobile hotspot resets.
Change Wi-Fi Network Names and Passwords From the Mobile Hotspot
Web Page

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To change network names and passwords from the mobile hotspot web
page:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot,
launch a web browser.
2. Enter http://192.168.1.1 or http://hotspot.webui.
The mobile hotspot web page displays.
3. Enter the administrator login password. The default password is the last
eight digits of IMEI . The password is case-sensitive. The home page displays.
4. Select Wi-Fi > Wi-Fi Basic Settings.
5. Click the Edit button for the 2.4 GHz Wi-Fi or for the 5 GHz Wi-Fi network.
6. Change the Network Name and Password fields as desired.
7. Click the Save button.Your settings are saved.All devices that were con-
nected must reconnect with the new name and password.

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Change Wi-Fi Encryption Settings
To change the type of security used for Wi-Fi:
1. From a computer or Wi-Fi device that is connected to the mobile hotspot,
launch a web browser.
2. Enter http://192.168.1.1 or http://hotspot.webui.
The mobile hotspot web page displays.
3. Enter the administrator login password. The default password is the last
eight digits of IMEI . The password is case-sensitive. The home page displays.
4. Select Wi-Fi > Wi-Fi Basic Settings.