AT&T 1040 User manual

1
1
Quick reference guide
1040
4-Line small business
system with
speakerphone

1
This quick start guide provides basic instructions. For additional installation
options and complete instructions which allow you to use all features of this
phone, refer to your AT&T 4-Line small business system with speakerphone
1040 user’s manual and installation guide.
STOP All DSL lines must have either filters or splitters. See the Installation
Guide for more information.

4
Telephone overview
NOTE: For more information, please refer to the user’s manual.
LINE BUTTONS, 1-4
Press to make or answer a call on the desired line.
While on a call, press to release the call privacy feature.
TRANSFER
Press to transfer
an outside call to
another 1040, or a
1070, or a 1080.
FLASH
During a call, press to receive
an incoming call if call waiting
service is activated.
(AUTO) REDIAL
Press to view the
redial stack.
Press again to quit.
DO NOT DISTURB
Press twice to
activate the Do Not
Disturb feature.
Press again to
resume normal use.
HEADSET JACK
(Beneath the small
rubber flap,) for
2.5mm headset

3
NOTE: For more information, please refer to the user’s manual.
One-touch keys
Press to make an in-
tercom call or a one-
touch outside call.
VOLUME
While the telephone
is not in use, press to
adjust ringer volume.
During a call, press
to adjust listening
volume.
HEADSET
Press to turn on the
headset.
MUTE
Press so that the
other party cannot
hear you.
Press again to resume
the conversation.
LOWER
Press to dial a tele-
phone number stored
in the lower location of
a one-touch key.
INTERCOM
Press to intercom or
page another exten-
sion.
CONFERENCE
Press to create a
three-way conversa-
tion.
SPEAKER
Press to turn on the
speakerphone. Press
again to turn off.
Press to scroll up, down,
left or right while in
the menu.
ENTER
Press until you see the
main menu. Once in the
menu, press to select
an item or save an entry
or setting.
Press and hold to exit
the menu.
HOLD
Press to place an out-
side call on hold.
Navigation keys
Telephone overview

4
Display screen messages
AC FAIL There is no AC power to the set. If a good battery is
installed, basic phone operation is supported, (such
as making and answering calls on the handset.)
Speakerphone, headset and call privacy are not
supported. The handset volume will be at the minimum
level and only the two lowest levels will be available for
the ringer volume.
DND The Do Not Disturb mode is on.
(EMPTY) The one-touch location is empty.
EXT XX RING There is an incoming Centrex call.
INITIALIZING. . . The telephone is warming up.
INTERCOM FROM XX Another system telephone XX is calling (XX is the
extension number).
LIST EMPTY The redial memory is empty.
LOW BATT There is no spare battery in the telephone or the
battery power is low.
LOWER The [LOWER] key is pressed for the lower section of a
one-touch key.
PAGE FROM XX The telephone is on a single page call with another
system telephone XX (XX is the extension number).
Flashes when the mailboxes of the DTAD mailbox 1080
telephone are full or when the auto attendant of the
DTAD mailbox 1080 telephone is off. (XX is the total
number of new system extension messages recorded
for this 1040 telephone. YY is the total number of all
system extension messages recorded for this 1040
telephone.)
DTAD: XX/YY
PAGE ALL FROM XX
[ENTER]: ANSWER
The telephone is on a system-wide page call with
another system telephone XX (XX is the extension
number).
SAVED ! The entry was saved to the one-touch location
successfully.
TRANSFER FROM XX There is an incoming call transferred from another
system telephone XX (XX is the extension number)
or the auto attendant system.

5
Indicator lights & tones
LINE
Green:
• On when the line is in use.
• Flashing slowly when the line is on hold.
• Flashes quickly when a person has transferred a
call on that line.
• Flashes quickly when there is an incoming auto
attendant transferred call on the line.
• Flashes rapidly when there is an incoming call.
Red:
• On when another telephone in the system is using
the line.
• Flashes slowly when the line is on hold by
another telephone in the system.
DO NOT DISTURB
• On when the Do Not Disturb function is on.On when the Do Not Disturb function is on.
(AUTO) REDIAL
When auto-redial is active:
• Flashes when the telephone is dialing the desired
number.
• On between dialing attempts.
Indicator lights
continued on next page

6
Indicator lights & tones
Alert tones
Confirmation tone Programming command completed successfully.
One double-beep When the hold reminder feature is on and there
every 30 seconds is a line on hold.
A triple-beep During volume adjustment, the volume level is
at the maximum or minimum.
HEADSET
• On when the headset is in use.
• Flashes when there is an auto-redial call with the
headset.
MUTE
• On when the microphone is muted.
SPEAKER
• On when the speakerphone is in use.
• Flashes when there is an auto-redial call with the
speakerphone.
continued from previous page
INTERCOM
• On when the telephone is on an intercom call or a
paged call.
• On when the system is busy and the intercom is
unavailable.
• Flashes during an incoming intercom call’s ringing.
NEW MSG
• Flashes when there are new system extension
messages. The screen will display ”DTAD: XX/YY”,
with “YY” greater than zero.”

7
NOTE:
If SPEAKERPHONE
is selected in the
AUTOMATIC MODE
menu, pressing any
line key will select
the line and activate
the speakerphone. If
HEADSET is selected in
the AUTOMATIC MODE
menu and a headset is
connected, pressing any
LINE key will select the
line and activate the
headset.
Making and answering calls
This phone comes programmed to use line 1
(default prime line) for calls if you do not press
a line button. To change the prime line, see the
PRIME LINE section of your installation guide.
When you answer a call, the phone automatically
selects the ringing line.
This phone will automatically make and answer
calls in the mode (speakerphone or headset) you
programmed (see the AUTOMATIC MODE section
of your installation guide). Follow the direction
below to choose a mode manually. If the phone
is in use on one line, any other calls made or
answered will use the same mode already in use.
• To make a call:
1. Lift the handset or press [SPEAKER] or
[HEADSET].
2. Dial a number.
a. Dial a phone number using the dialpad.
b. Dial the last number dialed from this
extension by pressing [(AUTO) REDIAL].
•To answer a call, lift the handset or press
[SPEAKER]or [HEADSET].
• To hang up, if the handset was not on the base,
place the handset on the base. If you were
using the speakerphone, press [SPEAKER]. If
you were using the headset, press [HEADSET].
• To override automatic line selection, press
the LINE button for the line you wish to select,
then lift the handset or press [SPEAKER]or
[HEADSET].

8
Call transfer
Blind transfer
While on a call:
1. Press [TRANSFER]. The outside call will
automatically be put on hold. You will see
TRANSFER LINE#Y TO (with Y being the line in
use) on the third line of the display.
2. Press the one-touch button for the destination
extension for the call.
-OR-
Dial the destination extension number to whichdestination extension number to whichextension number to which
you’re transferring the call. You will see thethe
extension number on the fourth line of the
display.
3. Hang up.
Your phone reminds you with a double-beep
every 30 seconds when a transferred call has
not been answered.
NOTE:: If you do not dial an extension
within 10 seconds, the transfer is automatically
canceled. The call is still on hold. Press the
corresponding LINE key to resume the call.
Transfer a call and speak to the receiving party
1. While on a call pressWhile on a call presspress [INTERCOM]. The outside
call will automatically be put on hold.
2. Press the one-touch button for the extension to
which you’re transferring the call.
-OR-
Dial the extension number to which you’re
transferring the call. You will see the extension
number in the third line of the display.3.
When the other party answers by pressing
[INTERCOM],you can announce the call.
4. Press [TRANSFER].
5. Hang up.
Answer a transferred call
When you hear a long transfer ring, pick up the
handset or press the [LINE] button of the call to
use the speakerphone or headset.
10:01AM 11/23
00:30
10:01AM 11/23
00:30
TRANSFER LINE#1
TO
10:01AM 11/23
00:30
10:01AM 11/23
EXT 11
INTERCOM TO
PAGE
10:01AM 11/23
EXT 11
INTERCOM TO 12
10:01AM 11/23
EXT 11
TRANSFER LINE #1
TO 12
10:01AM 11/23
EXT 12
TRANSFER FROM 11
10:01AM 11/23
EXT 11
TRANSFER LINE #1
TO 12

9
Conference calls
This feature lets you set up a three-party call by
using two lines at the same time. You can also
join an intercom call with a call on an outside
line. The outside line call must be established first
because an intercom call cannot be placed on
hold.
1. Make or answer an outside call.
2. Press and release [HOLD].
3. Call someone on another line, or intercom
someone.
4. When this call is answered, press
[CONFERENCE]. The three-party conference
begins immediately.
To talk privately with one party (two-line
conference only):
1. Press [HOLD] to place both lines on hold.
2. Press a LINE button to talk privately with the
person on that line.
3. Press [CONFERENCE] to resume the
conference call.
To drop one line:
Press the LINE button of the party you want to
keep. The other line will be dropped.
To drop an extension:
Press the LINE button twice. The other system
extension will hang up.
To end a two-line conference call, hang up. All
parties will disconnect.
To end a two-extension conference call, hang
up on both system extensions. All parties will
disconnect.
NOTES:
• Occasionally, the
far-end parties on a
conference call might
not hear one another.
•If you are experiencing
difficulty in using the
conference features
on this phone, please
consider using AT&T’s
complete line of
teleconference services
to find a solution that
best meets your needs.
AT&T TeleConference
Services reduces travel
time and expense
while increasing
productivity wherever
people are located
allowing you to host
truly virtual meetings
and share important
information in real
time. To sign up for
AT&T TeleConference
Services, go to:
www.att.com/
orderconference
for details.

10
Intercom
Use this feature for calls between system phones.
An intercom call rings at the extension called with
a repeating double-ring pattern.
Make an intercom call with the handset
1. If one-touch preference is set to INTERCOM,
skip to step 2.
-OR-
If one-touch preference is set to TELEPHONE,
press [INTERCOM].
2. Press the one-touch button for the party you
wish to call, then lift the handset.
Make an intercom call with the speakerphone
or headset
With the handset in the base unit:
1. If one-touch preference is set to INTERCOM, skip
to step 2.
-OR-
If one-touch preference is set to TELEPHONE,
press [INTERCOM]. The phone will
automatically activate the intercom call in
the mode (headset or speakerphone) you
programmed (see the AUTOMATIC MODE
section of your installation guide).
2. Press the one-touch button of the party you wish
to reach.
If the extension you called is idle or set to Do
not disturb, you will hear long beeps. If the other
extension is on a call, you will hear a busy signal.
NOTE: The intercom call is automatically can-
celed if you do not press a one-touch button with-
in 10 seconds.
10:01AM 11/23
EXT 11
INTERCOM TO
PAGE
10:01AM 11/23
EXT 11
INTERCOM TO 12
10:01AM 11/23
EXT 11
INTERCOM TO
PAGE
10:01AM 11/23
EXT 11
INTERCOM TO 12

11
Intercom
Answer an intercom call
When you receive an intercom call, you will hear a
repeating double-ring pattern and your screen will
display INTERCOM FROM with the extension number
of the caller. Answer the intercom call by lifting the
handset, or by pressing [INTERCOM], [SPEAKER]
or [HEADSET] to take the call hands-free.
NOTE: If you press [INTERCOM] to answer the
call, the phone will automatically use the mode
(speakerphone or headset) you programmed as
the automatic mode (see the AUTOMATIC MODE
section of your installation guide).
End an intercom or page call
To end the intercom or page call, press [INTERCOM].
-OR-
Hang up or press [SPEAKER] or [HEADSET]
again.
10:01AM 11/23
EXT 12
INTERCOM FROM 11

12
One-touch overview
This telephone has 32 one-touch locations
(speed dial locations) where you can store phone
numbers you wish to dial using fewer keys than
usual. You can store up to 24 digits in each
location. The steps used to dial numbers stored
in one-touch locations vary according to how you
programmed the one-touch preference. See the
PREFERENCE section and the To dial a one-touch
number section of your user’s manual for more
details.
The first 16 locations can be accessed using only
the one-touch buttons. To access the remaining
16 locations, press [LOWER] and then the one-
touch button for the desired location.
You may wish to write the names or telephone
numbers of the one-touch entries on the directory
card, using the light gray spaces for the first 16
locations and the dark gray spaces for the second
16 locations.
NOTE: The one-touch
buttons are also used to
place intercom calls. See
the Intercom operation
section of your user’s
manual for details.
one-touch buttons
16 one-touch locations
(all light gray spaces)
16 lower one-touch
locations
(all dark gray spaces)

13
PROGRAM
(ENTER NUMBER)
PAUSE
One-touch storage
For more information about using the display
screen menus, see the Menu operation section of
your installation guide.
1. Press [ENTER]. The screen displays ONE TOUCH.
2. Press [ENTER].
3. Press [ ] or [ ] repeatedly until you see
PROGRAM.
4. Press [ENTER]. The screen includes (ENTER
NUMBER).
5. Use the dial pad to enter up to 24 digits.
-OR-
• To copy the most recently dialed number
from redial, press [(AUTO) REDIAL]. Only the
last number dialed from this extension can
be copied to a one-touch location. The other
numbers on the redial list cannot be copied.
• To erase the last digit, press [ ] to scroll to
DELETE CHAR then press [ENTER].
• To cancel programming, scroll to CANCEL
and then press [ENTER].
6. Press the desired one-touch key to store the
telephone number in the normal location.
-OR-
Press [LOWER],then the desired one-touch
key to store the telephone number in the lower
location.

14
To dial a one-touch number
For more information about using the display
screen menus, see the Menu operation section of
your installation guide.
This phone comes with one-touch preference
preset to INTERCOM.
NOTE: To change the one-touch preference,
see the PREFERENCE section of your installation
guide.
If one-touch preference is set to INTERCOM:
1. Lift the handset.
-OR-
Press [SPEAKER].
-OR-
Press [HEADSET].
2. After you hear dial tone, press the one-touch
button.
-OR-
Press [LOWER], then press the one-touch
button for the destination number you want to
call. The screen displays the number as it is
dialed.
If one-touch preference is set to TELEPHONE:
You do not need to go off hook and listen for a
dial tone before dialing a one-touch number. You
can simply:
Press the one-touch button.
-OR-
Press [LOWER], then press the one-touch button
for the desired number to call.
The screen displays the number as it is
dialed using the speakerphone or headset as
programmed for automatic mode. (See the
AUTOMATIC MODE section of your installation
guide.)

15
Setting up the auto attendant and message recording
If your system has one or more 1080 extensions, these 1080 telephones
may be set up to record messages directed to your system extension in your
system.
Messages
• System extension messages are the messages recorded on a 1080 extension
for individual 1070 and 1040 telephones (see the Forwarding to DTAD
mailbox section of your user’s manual.)
Play these messages from your extension.
1. Press [INTERCOM].
2. Dial [0].
3. Enter the three-digit remote access code (ask the person who set up your
system for this.)
4. To play all messages, dial [1], [*].
-OR-
To play new messages, dial [1].

www.telephones.att.com
© 2007 Advanced American Telephones. All rights reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property II, L.P. d/b/a
AT&T Intellectual Property licensed to Advanced American Telephones.
Printed in China. Issue 4 AT&T 11/07.