AT&T MERLIN LEGEND Owner's manual

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
AT&T Proprietary Page 1
Use Pursuant to Company Instructions
Merlin Legend Feature Summary
Three categories of features are supported by Merlin Legend:
• System features enhance the operation of the entire system.
• Station features give station users the flexibility to program a voice
terminal to satisfy their individual needs.
• Attendant features are used only or most often by the system’s
attendant.
System Features
Most system features must be programmed by the system administrator using
the administrator telephone, or SPM software on the Integrated Solution.
Features that require additional equipment and/or ports on the control unit
circuit modules are noted with an asterisk (*).
Feature Description Benefit
Allowed Lists
Allows restricted stations to have additional calling
capacity to specific area and/or exchange codes.
Provides flexibility in restricting
stations to control cost and still meet
the needs of the business.
Automatic Maintenance Busy
A malfunctioning loop start, ground start, or tie
line is automatically placed in a maintenance busy
state, preventing outside calls from being made on
that line.
Prevents users from wasting time trying
to place calls on malfunctioning lines.
Automatic Number Identification (ANI)
Identifies the caller on an incoming PRI trunk call
by either the telephone number or the billing
number. Combined with PassageWay Direct
Connect, the caller’s database record can
automatically appear on
a PC. Requires ABC Company subscribe to ISDN
ANI service from the local telephone company.
Employees can user caller information
to screen calls for personalized handling
and faster routing.
Automatic Route Selection
Predefined patterns are used to automatically route
all outside calls over the most cost-effective line
facility.
Removes burden of selecting the most
cost-effective facility from the user.
Provides more efficient use of line
facilities; saves money.
Automatic System Backup and Restore
Using the memory card interface, ABC Company
can automatically back up the system daily or
weekly.
Eliminates need for a standalone PC to
perform backup and restore functions.

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
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Use Pursuant to Company Instructions
Feature Description Benefit
Call Accounting (used w/SMDR) *
Allows call costing with or without percentage
markup for bill back to customers, departments or
projects. Also provides summary reports of
call activity.
Cost-control; increase billing
accuracy.
Call-by-Call Service Selection
The system chooses the PRI service to be used
based on the number dialed and the bearer
capability (voice, data, or both).
Efficient use of ISDN-PRI bearer
channels through dynamic allocation
of services.
Caller ID
Identifies the phone number of the calling party on
the voice terminal display. Combined with
PassageWay Direct Connect, the caller’s database
record can automatically appear on a PC. Requires
ABC Company subscribe to Caller ID service from
the local telephone company (not available in all
areas).
Calls are answered personally and
callers do not have to wait while their
records are accessed.
Call Restrictions
Users are individual phones can be restricted from
making certain types of calls. Available
restrictions are outward, toll, pool dial-out codes,
and route.
Prevents phone abuse and helps
control toll call costs by restricting
stations to limited dialing capabilities.
Centralized Station Programming
Allows all stations in the system to be programmed
for all features from the administrative/attendant
console.
Saves time in station programming.
Less training is required for station
programming.
Direct Group Calling
All calls come into a specific group of phones, the
system hunts for and routes them to the next
available extension in the group.
Efficient handling of calls to high
volume call groups. Customer calls
are answered quickly.
Direct Inward Dialing
Callers can dial an extension without going
through the receptionist or attendant.
Customers do not have to wait to dial
the party they want.
Disallowed Lists
Allows all stations to be restricted in calling
specific area and/or exchange codes.
Saves money by preventing toll calls
and phone abuse.

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
AT&T Proprietary Page 3
Use Pursuant to Company Instructions
Distinctive Ringing
Allows a station user to distinguish between internal
and external incoming calls by the way the call rings.
Efficient call handling.
Extra Alerting
Activates an extra alerting device (loud bell)
whenever a station receives a call.
Increased call handling in noisy
environments.
Feature Description Benefit
Group Page
Allows voice announcements to all voice terminals
simultaneously.
Allows mobility in work environment.
Line Pools
Allows grouping of like lines for outgoing call
access.
Efficient line usage.
On-Line Module Swap
Allows removal and replacement of a module
while the system is in operation without affecting
users
other than those associated with that module.
Entire system does not have to be shut
down for additions or repairs.
Music-on-Hold (MOH) *
Provides music to held callers. Callers do not feel they’ve been lost or disconnected.
Night Service w/Group Assignment
Calls normally received at the Attendant Console
during the day are routed to designated stations at
night.
Calls are conveniently answered 24
hours a day, 7 days a week.
Night Service w/Outward Restriction
Users must enter a password before placing non-
emergency calls after hours. ABC Company can
identify 12 emergency numbers that users can dial
without a password.
Prevents unauthorized use of phones
after hours.
Personal Lines
A line assigned to a station that is not shared by
other stations.
Personal call handling.
Power Failure Transfer Telephones
Provides limited telephone service via basic
telephones during a power failure.
Guaranteed phone service even during
power outages.
Reminder Service
The system can be set to ring any or all phones in
the system like an alarm clock. Can be arranged or
canceled from any phone or the attendant console.
Used to remind users of important
events. In hotel/motel environments
can be used for wake-up service.

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
AT&T Proprietary Page 4
Use Pursuant to Company Instructions
Remote Access
Allows off-site employees to access the system’s
outside lines, place inside calls directly to another
extension, arrange to have their calls forwarded,
change the forwarding designation, or cancel call
forwarding. Remote Access Codes, from 4 to 11
digits in length, are required to access the system
remotely
Extends money saving system features
to off-site employees. Access codes
minimize the business risk from
hackers.
Feature Description Benefit
Shared System Access Buttons
Up to 27 lines can appear on multiline phones to
allow users to cover multiple lines.
Calls are handled promptly, reducing
the number of callbacks.
Square Operation
All lines appear the same on all voice terminals, or,
selected lines appear the same on selected voice
terminals.
Simplified call handling.
Station Message Detail Recording (SMDR) *
Enables the system to keep track of all incoming and
outgoing calls. Tracks Date, Time, Called Number,
Call Duration, Line Used, Station Number, and
Account Codes.
Allows bill back of telephone
expenses to customers, since calls can
be tracks and associated with a
department, project, or customer.
System Speed Dial
List of 130 frequently dialed numbers that are
accessed by all stations by dialing a 3-digit code.
Some System Speed Dial numbers can override call
restrictions.
Time saver and cost control (for
proprietary access codes).
Tie Line *
Allows intercommunication of Merlin Legend to
some other communications system located nearby or
at another site.
Since Tie Lines are dedicated, they can’t
be blocked with outside traffic so access
to headquarters or a branch office
becomes easy and direct.
Transfer Return Interval
Returns an unanswered, transferred call to the station
that transferred it after 4 rings. This interval can
range from 1-9 rings.
Enhanced call handling.
Voice Announce to Busy
Allows a busy station to receive an intercom
voice call.
Enhanced internal communications.
Important messages always get through.

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
AT&T Proprietary Page 5
Use Pursuant to Company Instructions
Station Features
Station features can be categorized as follows:
• Fixed (F) – Features that have dedicated button appearances on the
voice terminal and/or require no programming.
• Dial Accessible (D) – Features that can be accessed by dialing a code.
• Programmable (P) – Features that can be assigned to a button
appearance on a voice terminal or those that must be programmed into
memory so they can be dial accessed.
• Optional (O) – Features that require additional equipment and/or ports
on the control unit. They may also require the use of a special type
voice terminal (Hands-Free Answer or Intercom).
The abbreviation in the “type” column describes the feature’s category.
Feature Description Type Benefit
Abbreviated Ringing
Allows a station user to program the voice
terminal to ring only once when an additional
call is received while busy.
PPrevents the disruption of a
call in progress.
Account Code Entry
If SMDR is used, users can (or must) enter an
account code before or during a call. The
codes appear on SMDR reports.
PAccount codes make it
possible to bill back telephone
expenses to customers, since
calls can be tracked and
associated with a department,
project, or customer..
Alarm Clock
Display phones can be used as a personal
alarm, to beep at specific time of day.
PHelps employees be on time
for meetings and other events.
Authorization Codes with Verification
Allows users to place calls from any voice
terminal by entering a valid authorization
code. Their individual calling
restrictions will be used for the call.
P/O/F Allows restrictions on
more voice terminals, and
still allows employees to
make needed calls.
Automatic Line Selection
Automatically connects a multiline phone user
to the first available line in a programmed
sequence.
P/F Saves time by taking
guesswork out of choosing an
outside line.
Auto Answer – Intercom
Allows a voice terminal with a hands free unit
to answer intercom calls hands-free.
P/O/F Makes internal call handling
more efficient.

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
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Use Pursuant to Company Instructions
Feature Description Type Benefit
Bridging
Allows a multi-line station to answer all calls
directed to another multi-line station.
PCalls do not go unanswered;
different call handling;
decreases missed calls.
Callback Queuing
Provides a simple way to complete calls to
busy facilities (stations or trunk groups).
FSaves time watching the
phone; reduces frustration by
users; improves productivity.
Call Park
Allows users to put a call in a special holding
state so it can be retrieved from any station.
P/D Allows mobility in the
workplace without missing
important calls.
Call Pickup
Allows a station user to answer calls that are
ringing, held or parked at another station.
PEnhanced call handling.
Camp On
Allows a user to transfer a call to a busy
extension by putting the call on hold until the
extension is free. When it is free the call rings
automatically.
FFrees up the user or attendant.
Conference
Allows a station user to speak to 2 outside
parties and 2 inside parties simultaneously.
FMakes problem solving easier;
saves time.
Coverage
Calls to a user can be answered by a specific
coworker or a coverage group when the user
is busy or unavailable. Coverage Inside Off
prevents coverage of inside calls, and
coverage VMS prevents outside calls from
being sent to voice mailboxes.
PCalls do not go unanswered
and are picked up quickly.
Coverage Inhibit
Prohibits a covered station’s calls from going
to coverage.
PControl of call coverage.
Directory Service
Provides built-in, interactive telephone books
that sore lists of names and their telephone or
extension numbers. MLX display phones can
automatically dial the numbers after pressing
touch-tone digits representing names. User
can access the System Directory (130
listings); an Extension Directory (all names
and extensions
in the business); and Personal Directory (50
listings, available only to that user.)
PQuick access to a large
number of frequently dialed
outside numbers and
extensions.

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
AT&T Proprietary Page 7
Use Pursuant to Company Instructions
Feature Description Type Benefit
Direct Voice Mail
Allows users to transfer calls directly to
individual voice mailboxes without
ringing the extension.
FCalls are processed
quickly, improving
productivity of users and
the receptionist, and
reducing the caller’s wait
time.
Display Features
Provide information that can help a station
user handle calls, messages, and
programming more easily.
The analog display voice terminals also
display time, day, date and alarm.
Type of Display Features
a) Account Code Entry Display
b) Administration Display
c) Calling Party Identification
(available on some ISDN-PRI
facilities)
d) Display Coverage
e) Display Number Dialed
f) Posted Message
g) Program Mode Inspection
h) Transfer Return Identification
i) Leave Word Calling
P/O Enhances internal
communications.
Decreases dialing errors that
result in toll fees.
Do Not Disturb
Eliminates all audible tones at a station. PNo interruptions.
Drop
Allows a station to selectively drop a party
or a busy/unanswered line from an
established conference.
FMore control over conference
establishment.
Forward (Remote Call Forward)
and Follow Me
Allows the user to send calls to another
extension or to an outside phone. Follow Me
is turned on at another inside extension to send
calls to that extension.
P/D Fewer missed calls when
working away from the desk.
Can be used as a temporary
call screening arrangement.
Intercom Auto Dial provides:
a) one-touch intercom dialing
b) busy lamp for other station
c) call identifier
PSaves time, enhances internal
communications.

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
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Use Pursuant to Company Instructions
Feature Description Type Benefit
Last Number Redial
Automatically redials the last number
dialed from a station.
PSaves time, enhances internal
communications.
Line Bridging
Allows a person to join an existing call by
touching the line button.
FEnhances problem/resolution.
Line Request
Alerts a voice terminal user of the idle state
of a previously busy line or pool appearance.
FEfficient line usage. Callers
can be working while they
wait for a line.
Line Pickup
Allows a station user to answer calls that are
ringing, held, or parked at another station.
FAllows mobility in the
workplace. Enhances call
coverage.
Flexible Line Ringing
Allows users to program each line, cover
button, and pool button individually for
immediate ring, delayed ring, or no ring.
PFlexibility in line coverage.
Loudspeaker Page Access
Allows a station user to access the customer-
provided loudspeaker paging system.
P/O Multiple access to paging.
Enhances internal
communications.
Monitor-On-Hold
Allows a station user who is placed on hold to
stand-up the handset and continue working.
FIncrease employee
productivity.
On-Hook Dialing
Allows a station user to dial out while still on-
hook.
FSaves time.
Outside Auto-Dial
Automatically dials up to 28-digits at the
touch of a button.
PSaves time.
Personal Speed Dial
Allows a station user to speed dial a number
using a three-digit code.
P/D Saves time.
Personalized Ringing
Allows a station user to program a ringing
pattern for easier identification of his voice
terminal’s ringing.
PEliminates confusion in
identifying a station’s ringing
in an environment where voice
terminals are in close
proximity of each other.
Privacy
Prevents a station from bridging or joining
an established call.
PPrevents accidental or
intentional interruptions
Recall
Used to disconnect an existing call and
establish another call without hanging up.
FSaves time when making
multiple calls and when using
host switch services.

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
AT&T Proprietary Page 9
Use Pursuant to Company Instructions
Feature Description Type Benefit
Saved Number Dial
Redial a number automatically later. P/D Saves time.
Signaling/Notify
A user can signal another phone audibly or
visibly, without lifting the handset or calling
the extension.
FSaves time when signals
convey a message.

ABC Company
AT&T Merlin Legend Communications System Merlin Legend Feature Summary
AT&T Proprietary Page 10
Use Pursuant to Company Instructions
Attendant Features
Attendant features can be categorized in the same way as station features:
• Fixed (F)
• Dial Accessible (D)
• Programmable (P)
• Optional (O)
The abbreviation in the “type” column describes the feature’s category.
Feature Description Type Benefit
Alarm Indication
Provides an alarm light when the system
detects
a hardware problem that needs immediate
attention.
FQuick reaction to alarms can
help reduce downtime.
Barge In
Allows attendant to reach employees who are
on the phone or have Do Not Disturb activated.
FEnsures important calls are
not missed.
Call Park (See Station Features) P/D
Extension Status
The status of occupied/unoccupied rooms is
indicated at the attendant console.
FProvides room information
for hotels and motels to help
staff provide better service.
Line Bridging (See Station Features) F
Intercom AutoDial (See Station Features) F/P
One-Touch Hold w/Call Announcement
Allows automatic announcement of calls before
they are transferred.
F/A Automatic Screening of calls.
Enhances call handling.
One-Touch Transfer
Allows automatic transfer of a call with a touch
of a button.
AEnhances call handling.
Send Message
Allows the attendant position to light the fixed
message waiting light on a voice terminal or basic
telephone.
FEnhances internal
communications.
Return Coverage on Busy/No Answer
Provides identification of the station from which
an unanswered transferred call is returning.
FEnhances call handling.
Display
Provides information on calls being processed
through the Queued Call Console.
FEnhances call handling.