AudioCodes 300HD Series Use and care manual

AudioCodes 300HD Series of High Definition IP Phones
HD VoIP 320HD IP Phone
Administrator’s Manual
320HD IP Phone
Version 1.4.0

Administrator's Manual Contents
Version 1.4 3 July 2010
Table of Contents
1Introduction ...............................................................................................................11
2LCD-based Management...........................................................................................13
2.1Accessing the Administration Menu.................................................................................13
2.2Defining LAN Network .....................................................................................................14
2.3Defining SIP Accounts
.....................................................................................................16
2.4Viewing Network Status
...................................................................................................17
2.5Viewing Software Version
................................................................................................18
2.6Restoring Default Settings ...............................................................................................19
2.7Restarting Phone
.............................................................................................................20
3Web-based Management ..........................................................................................21
3.1Accessing Web Interface .................................................................................................21
3.2Getting Started with the Web
...........................................................................................22
3.3Quick Setup .....................................................................................................................23
3.4Changing LCD Display Language ...................................................................................24
3.5Configuring Speed Dials
..................................................................................................25
3.6Configuring Tones ...........................................................................................................26
3.6.1Selecting Region for Call Progress Tones.........................................................................26
3.6.2Loading Ring Tones...........................................................................................................27
3.7Configuring LAN Interface ...............................................................................................28
3.8VoIP Settings
...................................................................................................................29
3.8.1Configuring SIP..................................................................................................................29
3.8.2Configuring Dialing.............................................................................................................32
3.8.3Configuring Media Streaming ............................................................................................34
3.8.4Configuring Voice...............................................................................................................35
3.8.5Configuring Lines ...............................................................................................................36
3.8.6Configuring Supplementary Services ................................................................................37
3.8.7Configuring Volume Levels................................................................................................39
3.9Configuring Date and Time..............................................................................................41
3.10Firmware and Configuration Management ......................................................................43
3.10.1Configuring Automatic Update of Firmware and Configuration File ..................................43
3.10.2Updating (Manually) Configuration File .............................................................................45
3.10.3Recovering Firmware.........................................................................................................46
3.11Changing Login Username and Password ......................................................................47
3.12Restoring Phone Defaults
................................................................................................48
3.13Restarting Phone
.............................................................................................................48
3.14Configuring TR-069 Management ...................................................................................49
3.15Viewing Status Information
..............................................................................................50
3.15.1Viewing LAN Information ...................................................................................................50
3.15.2Viewing Call History...........................................................................................................50
3.15.3Viewing Phone’s Version Number .....................................................................................51
3.16Diagnostics ......................................................................................................................52
3.16.1Configuring System Logging..............................................................................................52
3.16.2Configuring Packet Recording ...........................................................................................53

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Administrator's Manual 4 Document #: LTRT-08107
4Configuration File-based Management ...................................................................55
4.1Overview..........................................................................................................................55
4.1.1File Syntax .........................................................................................................................55
4.1.2Linking Additional Files using “Include” .............................................................................55
4.2Configuration File Parameters .........................................................................................57
4.2.1System Parameters ...........................................................................................................57
4.2.1.1General Parameters ...........................................................................................57
4.2.1.2Username and Password Parameters ...............................................................57
4.2.1.3System Logging (Syslog) Parameters................................................................58
4.2.1.4Daylight Saving Time Parameters......................................................................59
4.2.1.5Network Time Protocol (NTP) Server.................................................................60
4.2.2LAN Parameters ................................................................................................................61
4.2.3Provisioning Parameters....................................................................................................62
4.2.4TR-069 Management Parameters .....................................................................................65
4.2.5VoIP Parameters................................................................................................................66
4.2.5.1Line Parameters .................................................................................................66
4.2.5.2Gain Parameters ................................................................................................67
4.2.5.2.1General Parameters .........................................................................67
4.2.5.2.2Hands-Free Gain Parameters ..........................................................68
4.2.5.2.3Handset Gain Parameters................................................................69
4.2.5.2.4Headset Gain Parameters................................................................70
4.2.5.2.5Automatic Gain Control (AGC) Parameters .....................................71
4.2.5.3Codec Parameters..............................................................................................72
4.2.5.4Media Streaming Parameters.............................................................................73
4.2.5.5SIP Signaling Parameters ..................................................................................73
4.2.5.5.1General Parameters .........................................................................73
4.2.5.5.2SIP Proxy and Registrar Parameters ...............................................77
4.2.5.5.3SIP Timers Parameters ....................................................................80
4.2.5.5.4SIP QoS Parameters ........................................................................81
4.2.5.6Dialing Parameters.............................................................................................81
4.2.5.7Voice Parameters ...............................................................................................83
4.2.5.8Supplementary Services Parameters.................................................................84
4.2.5.8.1General Parameters .........................................................................84
4.2.5.8.2Call Waiting Parameters...................................................................84
4.2.5.8.3Call Forward Parameters..................................................................85
4.2.5.8.4Do Not Disturb Parameters ..............................................................85
4.2.5.8.5Message Waiting Indication Parameters..........................................86
4.2.5.8.6Busy Lamp Field (BLF) Parameters .................................................87
4.2.6Regional Settings and Call Progress Tones Parameters ..................................................88
4.2.7Packet Recording (Debugging) Parameters......................................................................90
4.2.8LCD Display Parameters ...................................................................................................90
4.3Creating a Corporate Directory File .................................................................................91
4.4Creating a Speed Dial File
...............................................................................................91
5Application Server-Specific Configurations ...........................................................93
5.1Configuring BLF for BroadWorksTM..................................................................................93
5.2Configuring BLF for Asterisk
............................................................................................95
6Built-in Test Plan .......................................................................................................97
6.1Test Preparation ..............................................................................................................97
6.2Keypad and Off-Hook/On-Hook Test...............................................................................98
6.3Green-Color LEDs Test .................................................................................................100
6.4Red-Color LEDs Test.....................................................................................................100
6.5Handset Test .................................................................................................................101

Administrator's Manual Contents
Version 1.4 5 July 2010
6.6Headset Test .................................................................................................................102
6.7Speaker Test .................................................................................................................104
6.8MAC Address and Serial Number Verification Test.......................................................106
7Specifications ..........................................................................................................107

320HD IP Phone
Administrator's Manual 6 Document #: LTRT-08107
List of Figures
Figure 3-1: Phone’s URL in Web Browser........................................................................................................21
Figure 3-2: Web Login Window ........................................................................................................................21
Figure 3-3: Main Areas of Web Interface..........................................................................................................22
Figure 3-4: Quick Setup Page ..........................................................................................................................23
Figure 3-5: Language Page..............................................................................................................................24
Figure 3-6: Speed Dial Page ............................................................................................................................25
Figure 3-7: Tones Page....................................................................................................................................26
Figure 3-8: Tones Page....................................................................................................................................27
Figure 3-9: LAN Settings Page.........................................................................................................................28
Figure 3-10: Signaling Protocol Page...............................................................................................................29
Figure 3-11: Dialing Page.................................................................................................................................32
Figure 3-12: Media Streaming Page.................................................................................................................34
Figure 3-13: Voice Page...................................................................................................................................35
Figure 3-14: Line Settings Page .......................................................................................................................36
Figure 3-15: Services Page ..............................................................................................................................37
Figure 3-16: Volume Settings Page..................................................................................................................39
Figure 3-17: Date and Time Page ....................................................................................................................41
Figure 3-18: Automatic Update Page ...............................................................................................................44
Figure 3-19: Configuration File Page................................................................................................................45
Figure 3-20: Load New Configuration File........................................................................................................45
Figure 3-21: System Authorization Page..........................................................................................................47
Figure 3-22: Restore Defaults Page .................................................................................................................48
Figure 3-23: Confirmation Box..........................................................................................................................48
Figure 3-24: Restart System Page ...................................................................................................................48
Figure 3-25: Confirmation Box..........................................................................................................................48
Figure 3-26: TR-069 Page................................................................................................................................49
Figure 3-27: Network Status Page ...................................................................................................................50
Figure 3-28: Call History Page .........................................................................................................................50
Figure 3-29: System Information Page.............................................................................................................51
Figure 3-30: System Logging Page ..................................................................................................................52
Figure 3-31: Recording Page ...........................................................................................................................53
Figure 5-1: BLF Configuration for BroadWorks ................................................................................................93
Figure 5-2: BLF Configuration for Asterisk .......................................................................................................95
Figure 6-1: Keypad Test ...................................................................................................................................98
Figure 6-2: Keypad Test – Off-Hook.................................................................................................................98
Figure 6-3: Keypad Test - Keys........................................................................................................................99
Figure 6-4: Green LEDs On............................................................................................................................100
Figure 6-5: Red LEDs Test.............................................................................................................................100
Figure 6-6: Handset Test................................................................................................................................101
Figure 6-7: Handset Test - Recording ............................................................................................................101
Figure 6-8: Handset Test- Playing..................................................................................................................102
Figure 6-9: Headset Test................................................................................................................................102
Figure 6-10: Headset Test - Recording ..........................................................................................................103
Figure 6-11: Headset Test - Playing...............................................................................................................103
Figure 6-12: Speaker/Mic Test .......................................................................................................................104
Figure 6-13: Speaker/Mic Test– Recording....................................................................................................104
Figure 6-14: Speaker/Mic Test – Playing .......................................................................................................105
Figure 6-15: MAC Address and Serial Number Verification Test...................................................................106

Administrator's Manual Contents
Version 1.4 7 July 2010
List of Tables
Table 3-1: Language Parameter Description ...................................................................................................24
Table 3-2: Region CPT Parameter Description................................................................................................26
Table 3-3: Ring Tone Parameter Description...................................................................................................27
Table 3-4: LAN Parameters Description...........................................................................................................28
Table 3-5: SIP Parameters Description ............................................................................................................30
Table 3-6: Dialing Parameters Description.......................................................................................................32
Table 3-7: Media Streaming Parameters Description ......................................................................................34
Table 3-8: Voice Parameters Description.........................................................................................................35
Table 3-9: Line Parameters Description ...........................................................................................................36
Table 3-10: Supplementary Services Parameters Description ........................................................................38
Table 3-11: Volume Parameters Description ...................................................................................................39
Table 3-12: Date and Time Parameters Description ........................................................................................41
Table 3-13: Automatic Provisioning Parameters Description...........................................................................44
Table 3-14: Login Username and Password Parameters Description .............................................................47
Table 3-15: TR-069 Parameters Description....................................................................................................49
Table 3-16: System Logging Parameters Description......................................................................................52
Table 3-17: Packet Recording Parameters Description ...................................................................................53
Table 4-1: General System Configuration File Parameters..............................................................................57
Table 4-2: Username and Password Configuration File Parameters...............................................................57
Table 4-3: Syslog Configuration File Parameters.............................................................................................58
Table 4-4: Daylight Saving Time Configuration File Parameters .....................................................................59
Table 4-5: Network Time Protocol (NTP) Server Configuration File Parameters.............................................60
Table 4-6: Network Configuration File Parameters ..........................................................................................61
Table 4-7: Provisioning Configuration File Parameters....................................................................................62
Table 4-8: TR-069 Management Configuration File Parameters .....................................................................65
Table 4-9: Line Configuration File Parameters.................................................................................................66
Table 4-10: General Gain Configuration File Parameters ................................................................................67
Table 4-11: Hands-Free Gain Configuration File Parameters..........................................................................68
Table 4-12: Handset Gain Configuration File Parameters ...............................................................................69
Table 4-13: Headset Gain Configuration File Parameters ...............................................................................70
Table 4-14: AGC Configuration File Parameters..............................................................................................71
Table 4-15: Codec Configuration File Parameters ...........................................................................................72
Table 4-16: Media Streaming Configuration File Parameters ..........................................................................73
Table 4-17: SIP General Configuration File Parameters..................................................................................73
Table 4-18: SIP Proxy and Registrar Configuration File Parameters...............................................................77
Table 4-19: SIP Timers Configuration File Parameters....................................................................................80
Table 4-20: SIP QoS Configuration File Parameters .......................................................................................81
Table 4-21: Dialing Configuration File Parameters ..........................................................................................81
Table 4-22: Voice Configuration File Parameters ............................................................................................83
Table 4-23: General Supplementary Services Configuration File Parameters ................................................84
Table 4-24: Call Waiting Configuration File Parameters ..................................................................................84
Table 4-25: Call Forward Configuration File Parameters .................................................................................85
Table 4-26: Do Not Disturb Configuration File Parameters..............................................................................85
Table 4-27: Message Waiting Indication Configuration File Parameters .........................................................86
Table 4-28: Busy Lamp Field (BLF) Configuration File Parameters ................................................................87
Table 4-29: Regional Settings Configuration File Parameters .........................................................................88
Table 4-30: Packet recording Configuration File Parameters ..........................................................................90
Table 4-31: LCD Display Configuration File Parameters .................................................................................90
Table 7-1: 320HD IP Phone Specifications ....................................................................................................107

320HD IP Phone
Administrator's Manual 8 Document #: LTRT-08107
Reader’s Notes

Administrator's Manual Notices
Version 1.4 9 July 2010
Notice
This manual provides the system administrator a description for setting up and configuring the 320HD
IP Phone.
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
omissions. Updates to this document and other documents can be viewed by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2010 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: July-27-2010
Trademarks
AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP Sounds
Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open Solutions
Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, What’s
Inside Matters, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of
AudioCodes Limited. All other products or trademarks are property of their respective owners.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and service are provided by AudioCodes’ Distributors, Partners, and
Resellers from whom the product was purchased. For Customer support for products purchased
directly from AudioCodes, contact [e-mail].
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used, and only Industry
standard terms are used throughout this manual. The symbol 0x indicates hexadecimal notation.

320HD IP Phone
Administrator's Manual 10 Document #: LTRT-08107
Related Documentation
Document Name
300HD IP Phone Release Notes
320HD IP Phone Quick Guide
320HD IP Phone User’s Manual

Administrator's Manual 1. Introduction
Version 1.4 11 July 2010
1 Introduction
AudioCodes 320HD IP Phone is based on AudioCodes proprietary High Definition (HD) voice
technology, providing clarity and a better audio experience in Voice-over-IP (VoIP) calls.
The 320HD IP Phone is a fully-featured telephone that provides voice communication over an IP
network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make
conference calls, and so on.
This manual is intended for the system Administrator whose responsibility is to setup and
configure the phone.
The IP Phone offers a wide variety of management and configuration tools:
Phone’s LCD user interface: easy-to-use, menu-driven LCD screen, providing basic phone
configuration and status capabilities
Embedded Web server (Web interface): provides a user-friendly Web interface that runs
on any standard Web browser (Microsoft® Internet Explorer is recommended).
Configuration file: text-based file (created using any plain text editor such as Microsoft’s
Notepad) containing configuration parameters, and which is downloaded to the phone
manually using the Web interface or automatically (periodically) from a TFTP, FTP, or
HTTP/HTTPS server.
TR-069
CLI over Telnet
For a detailed description on hardware installation and for operating the phone’s call features,
refer to the User’s Manual.

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Administrator's Manual 12 Document #: LTRT-08107
Reader’s Notes

Administrator's Manual 2. LCD-based Management
Version 1.4 13 July 2010
2 LCD-based Management
The IP phone provides a liquid crystal display (LCD) based screen, offering an intuitive, menu-
driven interface for configuring the phone. This chapter provides step-by-step procedures for
configuring the following administration settings using the phone’s LCD interface:
Defining LAN connection type (refer to Section 2.2 on page 14)
Defining SIP accounts (refer to Section 2.3 on page 16)
Restoring factory defaults (refer to Section 2.6 on page 19)
Restarting the phone (refer to Section 2.7 on page 20)
These administration settings are performed in the phone’s Administration menu (refer to
Section 2.1).
2.1 Accessing the Administration Menu
The Administration menu is password protected. The default password is “1234”.
¾To access the Administration menu:
1. In idle display, press the MENU key; the Menu list is displayed:
2. Using the and Navigation keys, choose the Administration submenu, and then press
the Select softkey; you are prompted for a password:
3. Enter your password, and then choose OK.
Note: To change the Administration menu’s login password, use the phone’s Web
interface (refer to Section 3.11).

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Administrator's Manual 14 Document #: LTRT-08107
2.2 Defining LAN Network
The phone’s LAN connection interface can be manually defined (static IP address) or
automatically provisioned using a DHCP server from where the LAN IP address is obtained.
¾To configure the phone’s LAN connection type:
1. Access the Settings screen (MENU key > Administration menu > Network Settings
submenu).
The following screen appears:
2. Press the Select softkey to choose LAN Connection Type; the following screen appears:
3. Using the and Navigation keys, choose one of the following IP addressing schemes:
•“Static IP”
•“Automatic IP (DHCP)”
4. Press the Select softkey. If you selected “Static IP” in Step 3, continue with Step 5;
otherwise, skip to Step 6.

Administrator's Manual 2. LCD-based Management
Version 1.4 15 July 2010
5. Define a static IP addressing scheme:
a. Press the Edit softkey; the Static IP screen appears:
b. To configure each required network parameter (i.e., “Static IP”, “Netmask”, “Gateway”,
“Primary DNS”, and “Secondary DNS”), choose the parameter using the and
Navigation keys, and then press the Edit softkey. Enter the new address in dotted-
decimal notation, using the following keys:
♦Navigation keys: moves the cursor left or right in the IP address
♦Clear softkey: deletes the digit to the left of the cursor.
c. Press the Save and then Apply softkey.
6. Press the Save softkey.

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Administrator's Manual 16 Document #: LTRT-08107
2.3 Defining SIP Accounts
You need to configure parameters related to the phone’s SIP account. This also allows you to set
up the phone with up to four lines, each with its own extension phone number. These lines
correspond to the LINE keys on your phone. For each line you need to configure a SIP account.
¾To configure the phone’s SIP account:
1. Access the SIP Accounts screen (MENU key > Administration menu > SIP Accounts
submenu).
The following screen appears:
2. Choose (using the and Navigation keys) the Line that you want to set up with a SIP
account, and then press the Select softkey; the SIP Details screen appears:
3. Choose the required SIP parameter, and then press the Select softkey to define it:
•“User Id”
•“Display Name”
•“Authentication Name”
•“Authentication Password”
•“SIP Proxy Address”: SIP proxy server’s address
4. Press the Save softkey to save the parameter setting.

Administrator's Manual 2. LCD-based Management
Version 1.4 17 July 2010
2.4 Viewing Network Status
You can view the following network status information:
Connection Type (static IP or automatic IP/DHCP).
IP address
Netmask
Gateway
Primary and Secondary DNS
MAC address
¾To view the phone’s network status:
1. Access the Network Status screen (MENU key > Status menu > Network Status submenu).
The following screen appears:
2. Scroll through the list using the and Navigation keys to view the desired network
parameter.

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Administrator's Manual 18 Document #: LTRT-08107
2.5 Viewing Software Version
You can view the phone’s model type, firmware version, and configuration file version.
¾To view the phone’s firmware version, model type, and configuration version:
1. Access the Software Versions screen (MENU key > Status menu > Versions).
The following screen appears:
2. Press the Select softkey; the phone model and the its firmware version are displayed:

Administrator's Manual 2. LCD-based Management
Version 1.4 19 July 2010
2.6 Restoring Default Settings
The procedure below describes how to restore the phone to factory defaults.
¾To restore the phone to default settings:
1. Access the Restore Defaults submenu (MENU key > Administration menu > Restore
Defaults).
A warning message appears, requesting you to confirm:
2. Press the Yes softkey to confirm reset to defaults or No if you want to cancel.

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Administrator's Manual 20 Document #: LTRT-08107
2.7 Restarting Phone
The procedure below describes how to restart the phone.
Note: The phone can also be remotely reset by sending a SIP NOTIFY message to the
phone with the “check-sync” event. This reset allows for graceful shutdown,
whereby the phone resets only when there are no calls, i.e., when the phone is
in idle state.
¾To reset the phone:
1. Select the Restart submenu (MENU key > Administration menu > Restart submenu).
A warning message appears, requesting you to confirm:
2. Press the Yes softkey to confirm phone restart or No if you want to cancel.