AudioCodes C450HD User manual

User's and Administrator's Manual
AudioCodes 400HD IP Phone Series
C450HD IP Phone for
Microsoft Teams
Application
Version 1.1.77

Notice C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Notice
Information contained in this document is believed to be accurate and reliable at the time of
printing. However, due to ongoing product improvements and revisions, AudioCodes can-
not guarantee accuracy of printed material after the Date Published nor can it accept
responsibility for errors or omissions. Updates to this document can be downloaded from
https://www.audiocodes.com/library/technical-documents.
This document is subject to change without notice.
Date Published: October-22-2019
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes
products and for contact information, please visit our website at
https://www.audiocodes.com/services-support/maintenance-and-support.
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AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form
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Related Documentation
Document Name
C450HD IP Phone for Microsoft Teams Quick Guide
C450HD IP Phone for Microsoft Teams Release Notes
https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams
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Content C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Table of Contents
1 Overview 1
Specifications 1
2 Setting up the Phone 3
Unpacking 3
Device Description 4
Front View 4
Rear View 6
Cabling 7
Mounting the Phone 8
Desktop Mounting 8
Routing the Handset Cable 8
Wall Mounting 9
3 Starting up 10
Configuring Device Settings 10
Restoring the Phone to Default Settings 23
Performing a Hard Restore 24
Performing a Soft Restore 24
4 Teams Application 26
Signing In 26
Getting Acquainted with the Phone Screen 28
Changing Presence Status 29
Configuring Teams Application Settings 30
Setting up a Meeting 34
Accessing Voicemail 35
Using Audio Devices 35
Signing Out 36
5 Performing Basic Operations 37
Making a Call 37
Redialing 39
Dialing a Missed Call 39
Answering Calls 39
Ending an Established Call 40
Managing Calls 40
Parking a Call 41
Initiating a Teams Meeting 41
Viewing and Playing Voicemail Messages 43
Rejecting an Incoming Call, Sending it Directly to Voicemail 44
Adjusting Volume 44
Adjusting Ring Volume 44
Adjusting Tones Volume 44
Adjusting Handset Volume 45
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Content C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Adjusting Speaker Volume 45
Adjusting Headset Volume 45
Managing Meetings 46
6 Updating C450HD Phone Firmware Manually 47
7 Troubleshooting 48
Users 48
Network Administrators 48
Collecting Logs 48
Remote Logging 50
SSH 51
Capturing the Phone Screen 51
Running the tcpdump Tool 52
Activating DSP Recording 52
Deactivating DSP Recording 52
Getting the Phone IP Address 53
Getting Information about Phones 53
Installing the Teams APK (or Any Other APK) using SSH 54
Getting Company Portal Logs 54
Getting Audio Debug Recording Logs 55
Collecting Media Logs (*.blog) from the Phone 56
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CHAPTER1 Overview C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
1 Overview
The AudioCodes C450HD IP phone is a native Microsoft Teams high-end executive business
phone with a large color touch screen and full UC integration for the Native Microsoft Teams Online
market.
The Microsoft Teams C450HD is equipped with a 5-inch color capacitive touch screen, 1280 x 720
resolution and optional integrated Wi-Fi and Bluetooth support (contact your local AudioCodes
representative for more information about regional availability of Wi-Fi / Bluetooth).
The phone can be managed by the Microsoft Teams & Skype for Business Admin Center. For more
information, see https://docs.microsoft.com/en-us/MicrosoftTeams/phones-for-teams.
The phone also features the option to be used as a Microsoft Skype for Business IP phone, offered
as part of AudioCodes’ Managed IP Phones solution which defines the IP phone as an IT-managed
entity and delivers unique and complete lifecycle management of end-user desktop devices. A
single-click switchover between Microsoft Teams with native client experience and Skype for
Business is supported.
Specifications
The following table summarizes the software specifications of the C450HD IP Phone for Microsoft
Teams.
Table 1-1: C450HD IP Phone for Microsoft Teams Software Specifications
Feature Details
Media
Processing
■Voice Coders: G.711, G.729, G.722, SILK Opus
■Acoustic Echo Cancelation: G.168-2004 compliant, 64-msec tail length
■Adaptive Jitter Buffer
■Voice Activity Detection
■Comfort Noise Generation
■Packet Lost Concealment
■RTP/RTCP Packetization (RFC 3550, RFC 3551), SRTP (RFC 3711)
Microsoft
Teams
phones
feature set
■Authentication (Sign in with user credentials; Sign in using
PC/Smartphone; Modern Authentication; Phone lock/unlock)
■Calling (Incoming/Outgoing P2P calls; In-call controls via UI (Mute,
hold/resume, transfer, end call); PSTN calls; Visual Voicemail; 911
support
■Calendar and Presence (Calendar Access and Meeting Details; Presence
Integration; Exchange Calendar Integration; Contact Picture Integration;
Corporate Directory Access)
■Meetings (One-click Join for Meetings; Join Skype for Business meetings;
Meeting Call controls [Mute/unmute, hold/resume, hang up, add/remove
participant]; Meeting Details. See also https://docs.microsoft.com/en-
us/MicrosoftTeams/phones-for-teams.
Configuration
/
Management
■Microsoft Teams & Skype for Business Admin Center (Provisioning and
Logging)
Debugging
Tools
■Log upload to Microsoft server (certification for 3rd party Skype for
Business clients)
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CHAPTER1 Overview C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Feature Details
■Remote logging via Syslog
■SSH Access
■Capturing the phone screen
■TCPdump
■Company Portal (Intune) logs
■Audio Debug recording logs
■Media logs (*.blog)
Localization
Support
■Multi-lingual support; the language pack list is not yet final and is subject to
modification.
C450HD
Hardware
■Five-inch color capacitive touch screen, 1280 x 720 resolution, with an
intuitive user interface.
■Wired connectivity:
✔Two RJ-45 [Gigabit Ethernet (GbE)] (10/100/1000BaseT Ethernet)
ports for WAN and LAN
✔RJ-9 port (jack) for headset
✔RJ-9 port (jack) for handset
✔2 x USB ports for headset support
✔RJ-11 interface
■Mounting:
✔Wall and desktop mounting options
✔One angle for desktop mount, another angle for wall mount
■Power:
✔DC jack adapter 12V
✔Power supply AC 100 ~ 240V
✔PoE Class 3: IEEE802.3af (optional)
■Keys:
✔VOICE MAIL message hotkey (including LED)
✔4-way navigation button with OK key
✔MENU
✔REDIAL
✔HOLD
✔MUTE (including LED)
✔TRANSFER
✔VOLUME control key
✔HEADSET (including LED)
✔SPEAKER (including LED)
✔BACK (the ‘x’ key)
✔CONTACTS (not yet supported in Teams)
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CHAPTER2 Setting up the Phone
C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
2 Setting up the Phone
Unpacking
When unpacking, make sure the following items are present and undamaged:
Phone / Stand Handset / Cord
Cat 5e Ethernet Cable AC Power Adapter (Optional)
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.
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CHAPTER2 Setting up the Phone
C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Device Description
Use the next graphics to identify and familiarize yourself with the device's hardware functions.
Front View
The front view of the phone is shown in the figure and described in the table.
Figure 2-1: Front View
Table 2-1: Font View Description
Item # Label/Name Description
1Ring LED Indicates phone status:
■Green: Idle state
■Flashing blue: Incoming call (ringing)
■Red: Answered call
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CHAPTER2 Setting up the Phone
C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Item # Label/Name Description
2TFT touch
screen
Thin Film Transistor touch screen, a type of LCD (Liquid Crystal
Display) interactive screen which displays calling information and
lets you configure phone features by touching the glass.
3Navigation
Control / OK
■Press the button's upper rim to scroll up menus/items in the
touch screen.
■Press the button's lower rim to scroll down.
■Press the button's left or right rim to move the cursor left or
right (when editing a contact number for example).
■Press OK to select a menu/item/option.
4Voicemail Retrieves voicemail messages.
5CONTACTS [Functionality pending]
6MENU Accesses the Settings screen.
7REDIAL Accesses a list of recently dialed numbers; one can be selected
to redial.
8Kensington lock Allows locking the device.
9TRANSFER Transfers a call.
10 HOLD Places an active call on hold.
11 Alphanumerical
Keypad
Keys for entering numbers, alphabetical letters and symbols
(e.g., colons)
12 Microphone Allows talking and listening. The network administrator can
disable it if required.
13 SPEAKER Activates the speaker, allowing a hands-free conversation.
14 HEADSET Activates a call using an external headset.
15 MUTE Mutes a call.
1617 ▲ VOL Increases or decreases the volume of the handset, headset,
speaker, ring tone and call progress tones.
▼ VOL
18 x Used as a ‘Back’ key to return to the previous screen.
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CHAPTER2 Setting up the Phone
C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Rear View
The rear view of the phone is shown in the figure and described in the table.
Figure 2-2: Rear View
Table 2-2: Rear View Description
# Label Description
1 Handset jack, i.e., port RJ-9, to connect the handset.
2 RJ-45 port to connect to the Ethernet LAN cable for the LAN connection (uplink -
10/100/1000 Mbps). If you're using Power over Ethernet (PoE), power to the phone
is supplied from the Ethernet cable (draws power from either a spare line or a signal
line).
3 RJ-45 port to connect the phone to a PC (10/100/1000 Mbps downlink).
4 12V DC power jack that connects to the AC power adapter.
5 Headset jack, i.e., RJ-9 port that connects to an external headset.
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CHAPTER2 Setting up the Phone
C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Cabling
The documentation following shows how to cable your phone. Use the figure and table as
reference.
Figure 2-3: Cabling the Phone
Table 2-3: Cabling the Phone
Action Description
1 Connect the phone's RJ-9 port to the handset cord's longer, straight end.
Connect the handset to the handset cord's short, straight end.
2 Connect one of the two USB ports to a headset [optional].
3 Connect the phone’s power socket labelled DC 12V to the connector tip of the AC
power adapter. Connect the two-prong AC adapter directly to the electrical wall outlet.
When the phone powers up, all the LEDs momentarily light up.
4 Connect the phone's RJ-9 headset jack to a headset [optional]
5 Connect the RJ-45 PC port to a computer/laptop, using a CAT 5 / 5e straight-through
Ethernet cable
6 Connect the phone's RJ-45 LAN port to your LAN network (LAN port or LAN
switch/router) using a CAT 5 / 5e Ethernet cable.
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CHAPTER2 Setting up the Phone
C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Action Description
7 Internal use only. FAEs use the port to debug and troubleshoot the phone - after
connecting the AUX (auxiliary) port to a terminal monitor with a serial cable.
If the LAN to which the phone is connected supports Power over Ethernet (PoE), no AC
adapter is required; the phone receives power from the Ethernet network.
Prior to connecting power, refer to the Compliancy and Regulatory Information at
www.audiocodes.com/library.
Mounting the Phone
The phone can be mounted on a:
■Desk (see Desktop Mounting below)
■Wall (see Wall Mounting on the next page)
See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.
Desktop Mounting
The documentation following shows how to mount the phone on a flat surface like a desk.
➢To mount the phone on a flat surface like a desk:
1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your
desktop.
2. On the phone's stand, identify outer notches.
3. On the phone's base, identify outer rails.
4. Invert the stand and align its outer notches with the base's outer rails.
5. Insert the stand's outer notches into the base's outer rails and slide the notches along the rails
until the stand click-locks into the base.
6. Revert the phone and stand it on the desktop.
Routing the Handset Cable
The phone features a groove for routing the handset cable.
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CHAPTER2 Setting up the Phone
C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Wall Mounting
The documentation following shows how to mount the phone on a wall.
➢To mount the phone on a wall:
1. Attach the stand of the phone for the purpose of a wall mounting:
a. Detach the base.
b. Attach it again as you did for a desktop mounting (see Desktop Mounting on the previous
page) only now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the
inner rails of the phone stand onto the phone base's inner notches.
2. Connect the AC power adapter, LAN and PC/laptop cords.
3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one another,
in line with the template.
4. Insert two masonry anchors into the holes if necessary.
5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads extend
sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole slots to hang
on.
6. Hang the phone stand's keyhole slots on these screws.
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CHAPTER3 Starting up C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
3 Starting up
After connecting the phone to the network (or resetting it), a start-up wizard opens displaying by
default the ‘Select the language for your device’ screen.
Configure the language of your choice and then configure device settings to match specific
requirements. Only if the phone is restored to default settings will it be necessary to repeat this.
Configuring Device Settings
The section familiarizes you with the device’s settings. Devices are delivered to customers
configured with their default settings. Customers can customize these settings to suit enterprise
requirements.
➢To access device settings:
1. In the phone’s idle screen, touch the menu, touch Settings and then Device Settings.
Alternatively, press the hard MENU key on the phone.
2. Swipe down to navigate to and open a setting. Use this table as reference.
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CHAPTER3 Starting up C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Table 3-1: Device Functions Settings Descriptions
Setting Description
Login to the Device as Regular User
Display Opens the ‘Display’ screen [Brightness level].
The phone's screen supports different brightness levels. Customers can
choose the level that best suits requirements.
■Sleep
■Screen saver
■Font size
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CHAPTER3 Starting up C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Setting Description
Sound Allows you to customize phone volume to create a friendlier user experience.
Ring volume at n%
Date & time Date and time are automatically retrieved from the deployed Network Time
Protocol (NTP) server.
Use 24-hour format [Allows you to select the Time format]
Wi-Fi The phone can connect to an Access Point via Wi-Fi. To enable Wi-Fi:
1. Access the Device Settings screen and select Wi-Fi.
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CHAPTER3 Starting up C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Setting Description
2. Switch Wi-Fi to On to view the list of possible SSIDs (Service Set
Identifier).
3. Select an SSID, configure the required credentials, and then touch
CONNECT:
Accessibility Allows making the screen reader friendlier.
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CHAPTER3 Starting up C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Setting Description
Power Saving Allows users to contribute to power saving in the enterprise.
Enable power saving
Office hours start time [The device consumes minimal energy before the user
arrives at the office]
Office hours end time [The device consumes minimal energy after the user
leaves the office]
Debugging Enables users to reboot the device.
Log in as Administrator (MENU key on the phone > Admin) for more
debugging settings to be available.
Security Helps secure the enterprise telephony network against breaches.
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CHAPTER3 Starting up C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Setting Description
Screen lock [The phone automatically locks after a configured period to
secure it against unwanted use. If left untouched for 10 minutes (default), it
automatically locks and is inaccessible to anyone who doesn't know its lock
code.]
Make passwords available
Storage type
Trusted credentials
User credentials
Install from SD card
Clear credentials
Touch screen Allows users to disable the phone’s touch screen.
Languages
& input
Allows users to customize inputting to suit personal requirements.
About
[Android
7.1.2]
Enables users to determine device information.
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CHAPTER3 Starting up C450HD IP Phone for Microsoft Teams Application User's and Administrator's Guide
Setting Description
To determine the device’s IP address, select the ‘Status’ option.
To get information about the version, select ‘Android version’.
Login to the Device as Admin
Device
administration
Allows the user to log in as Administrator, necessary for some of the
debugging options. It is password protected. Default password: 1234 (or 1111
in early versions). After logging in as an Administrator, the user can log out |
change password.
To log in as Administrator:
Press the MENU key on the phone.
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