AudioCodes 310HD User manual

AudioCodes 300HD Series of High Definition IP Phones
HD VoIP 310HD IP Phone
User’s Manual
310HD IP Phone
Version 1.4.0
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User's Manual Contents
Version 1.4 3 July 2010
Table of Contents
1Introduction .................................................................................................................9
2Hardware Setup .........................................................................................................11
2.1Unpacking the Package Contents ...................................................................................11
2.2Physical Description ........................................................................................................12
2.2.1Front View..........................................................................................................................12
2.2.2Rear View ..........................................................................................................................14
2.3Cabling the Phone ...........................................................................................................15
2.4Mounting the Phone.........................................................................................................16
2.4.1Placing the Phone on a Desk ............................................................................................16
2.4.1.1Routing the Phones Cables................................................................................16
2.4.2Wall-Mounting the Phone ..................................................................................................17
3Getting Started with the Phone’s User Interface ....................................................19
3.1Areas of the LCD Screen
.................................................................................................19
3.2Accessing Menus.............................................................................................................19
3.3Entering Numbers, Letters and Symbols .........................................................................20
3.4Displayed Messages........................................................................................................22
4Customizing Your Phone..........................................................................................23
4.1Managing Your Personal Phone Directory ......................................................................23
4.1.1Accessing the Directory Menu ...........................................................................................23
4.1.2Adding Contacts.................................................................................................................24
4.1.3Editing Contacts.................................................................................................................24
4.1.4Deleting Contacts...............................................................................................................25
4.1.5Viewing Contacts ...............................................................................................................26
4.1.6Searching Contacts............................................................................................................26
4.2Configuring Speed Dialing ...............................................................................................27
4.2.1Assigning Speed Dials.......................................................................................................27
4.2.2Editing Speed Dials............................................................................................................28
4.2.3Deleting Speed Dials .........................................................................................................29
4.3Selecting a Ring Tone .....................................................................................................30
4.4Enabling Call Waiting.......................................................................................................31
4.5Defining Call Forwarding .................................................................................................32
4.6Activating Do Not Disturb.................................................................................................34
4.7Defining Date and Time ...................................................................................................34
5Basic Phone Operations ...........................................................................................37
5.1Using the Phone’s Audio Devices....................................................................................37
5.2Making Calls ....................................................................................................................37
5.2.1Dialing with the Keypad .....................................................................................................38
5.2.2Redialing Numbers ............................................................................................................38
5.2.3Dialing Logged (History) Calls ...........................................................................................39
5.3Answering Calls ...............................................................................................................40
5.4Ending Established Calls .................................................................................................40
5.5Viewing Call History.........................................................................................................41
6Advanced Phone Operations....................................................................................43
6.1Calling Phone Directory Contacts....................................................................................43
6.2Placing Calls with Speed Dialing .....................................................................................44
6.3Placing a Call On Hold.....................................................................................................44
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310HD IP Phone
User's Manual 4 Document #: LTRT-24701
6.4Making Simultaneous Calls .............................................................................................45
6.5Hosting Three‐Way Conference Calls .............................................................................46
6.6Transferring Calls ............................................................................................................46
6.7Muting Calls .....................................................................................................................48
6.8Retrieving Voice Mail Messages......................................................................................49
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User's Manual Contents
Version 1.4 5 July 2010
List of Figures
Figure 2-1: Front View of IP Phone ..................................................................................................................12
Figure 2-2: Rear View of IP Phone...................................................................................................................14
Figure 2-3: Cabling the IP Phone .....................................................................................................................15
Figure 2-4: Wall-Mounting Dimensions ............................................................................................................17
Figure 2-5: Wall-Mounting the Phone...............................................................................................................17
Figure 3-1: Display Screen ...............................................................................................................................19
Figure 3-2: Accessing Menus on Display Screen.............................................................................................19
Figure 3-3: Entering Letters..............................................................................................................................20
Figure 3-4: Entering Symbols ...........................................................................................................................21
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310HD IP Phone
User's Manual 6 Document #: LTRT-24701
List of Tables
Table 2-1: IP Phone’s Font View Descriptions .................................................................................................13
Table 2-2: IP Phone’s Rear View Descriptions ................................................................................................14
Table 3-1: In-Progress Operational Messages Displayed on LCD Screen ......................................................22
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User's Manual Notices
Version 1.4 7 July 2010
Notice
This manual provides a description for operating the 310HD IP Phone.
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
omissions. Updates to this document and other documents can be viewed by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2010 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: July-26-2010
Trademarks
AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP Sounds
Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open Solutions
Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, What’s
Inside Matters, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of
AudioCodes Limited. All other products or trademarks are property of their respective owners.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and service are provided by AudioCodes’ Distributors, Partners, and
Resellers from whom the product was purchased. For Customer support for products purchased
directly from AudioCodes, contact [e-mail].
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used, and only Industry
standard terms are used throughout this manual. The symbol 0x indicates hexadecimal notation.
Related Documentation
Document Name
300HD IP Phone Release Notes
310HD IP Phone Quick Guide
310HD IP Phone Administrator’s Manual
Regulatory Information
The Compliancy and Regulatory Information can be viewed at
http://www.audiocodes.com/downloads.
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310HD IP Phone
User's Manual 8 Document #: LTRT-24701
Reader’s Notes
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User's Manual 1. Introduction
Version 1.4 9 July 2010
1 Introduction
AudioCodes 310HD IP Phone is based on AudioCodes proprietary High Definition (HD) voice
technology, providing clarity and a rich audio experience for its Voice-over-IP (VoIP) calls.
The 310HD IP Phone is a fully-featured telephone that provides voice communication over an IP
network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make
conference calls, and so on.
The 310HD IP Phone provides an easy-to-use, menu-driven LCD screen for setting up and
operating the phone.
Read this manual carefully to learn how to operate this product and take advantage of its
features.
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310HD IP Phone
User's Manual 10 Document #: LTRT-24701
Reader’s Notes
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User's Manual 2. Hardware Setup
Version 1.4 11 July 2010
2 Hardware Setup
2.1 Unpacking the Package Contents
When unpacking the IP phone, ensure that all the following items are present and undamaged:
310HD IP Phone Handset
Ethernet Cable AC Power Adapter
Wall-Mounting Screws (Two) Wall-Mounting Bracket
If anything appears to be missing or broken, contact your AudioCodes sales representative for
assistance.
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310HD IP Phone
User's Manual 12 Document #: LTRT-24701
2.2 Physical Description
You can use the graphics below to identify buttons and hardware on your phone. Use this section
to familiarize yourself with the phones buttons functions.
2.2.1 Front View
The front view of the phone is shown below and described in Table 2-1.
Figure 2-1: Front View of IP Phone
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User's Manual 2. Hardware Setup
Version 1.4 13 July 2010
Table 2-1: IP Phone’s Font View Descriptions
Item # Label/Name Description
1 Display Screen Displays calls and status information.
2 MENU Press to access the menu options or cancel your selection and return to
the previous menu level.
3 Message Indicator An illuminated red light indicates that there is an incoming call (flashing)
or message (steady on).
4 4-way Navigation
Keys
Press to scroll through lists and menus on the display screen.
5 ENTER Key Press to enter a menu or confirm a selection.
6 Speed dial Memory
Keys (M1 to M10)
Press a memory key to speed-dial the preset contact number.
7 MUTE Mutes the handset, headset, and speakerphone. The screen displays
"Mute” when a call is muted.
8 HEADSET Key Activates a call using an external headset.
9 SPEAKER Key Activates the speakerphone, allowing hands-free conversations.
10 VOLUME keys Increases or decreases the volume for the handset, headset,
speakerphone, and ring tone.
11 Function Keys
DIRECTORY Opens the phone’s contact directory.
REDIAL Access the dialed calls menu.
DND Blocks all incoming calls.
FORWARD Activates call forwarding
HOLD Places the current call on hold.
TRANSFER Transfers a call.
CONFERENCE Initiates a conference call.
VOICE MAIL Plays voice mail messages
12 Alphanumeric
Keypad
Keys for entering phone numbers and text.
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310HD IP Phone
User's Manual 14 Document #: LTRT-24701
2.2.2 Rear View
The rear view of the phone is shown in the figure below and described in Table 2-2.
Figure 2-2: Rear View of IP Phone
Table 2-2: IP Phone’s Rear View Descriptions
Item # Label/Name Description
1 LAN RJ-45 port for connecting to the Ethernet LAN cable for LAN (uplink -
10/100 Mbps) connection. If you are using Power over Ethernet (PoE),
the power to the phone is supplied from the Ethernet cable (draws
power from either a spare line or signal line).
2 PC RJ-45 port for connecting the phone to a PC (10/100 Mbps downlink).
3 Power Jack 12V DC power port that connects to the AC power adapter.
4 Headset Jack RJ-9 port that connects to an external headset.
5 Handset Jack (RJ-9) Connects to the handset.
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User's Manual 2. Hardware Setup
Version 1.4 15 July 2010
2.3 Cabling the Phone
The procedure below describes how to cable your phone.
¾To cable the phone:
1. Connect the RJ-9 handset jack to the handset.
2. (Optional) Connect the RJ-9 headset jack to a headset.
3. Connect the LAN port to the IP network, using a CAT 5 Ethernet cable.
4. Connect the PC port to your computer, using a CAT 5, straight-through Ethernet cable.
5. Connect the connector tip of the AC power adapter to the phone’s power socket (labeled DC
12V). Connect the two-prong AC adapter directly to the electrical wall outlet. The phone’s
LEDs light red to indicate that the phone is connected to power.
Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE),
no AC adapter is needed; the phone draws power from the Ethernet network.
Figure 2-3: Cabling the IP Phone
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310HD IP Phone
User's Manual 16 Document #: LTRT-24701
2.4 Mounting the Phone
The phone can be mounted in one of the following ways:
Desktop mounting (refer to Section 2.4.1 below)
Wall mounting (refer to Section 2.4.2 on page 17)
2.4.1 Placing the Phone on a Desk
This section describes the procedures for placing the phone on a desk or flat surface and routing
the phone’s cables.
¾To place the phone on a desk
1. Position the phone bracket so that the brackets attachment tabs are aligned with the lower
set of attachment slots on the underside of the phone.
2. Insert the tabs into the attachment slots and slide the bracket up to secure the bracket.
3. Place the phone on the desk. When the phone bracket is correctly positioned the Display
screen face towards you.
4. If the Display screen faces away from you, the phone bracket is positioned for mounting the
phone on a wall. Detach the bracket from the phone and reattach the bracket using the
alternate attachment slots.
2.4.1.1 Routing the Phones Cables
The phone provides grooves for routing the LAN, PC, and AC power cables to ensure
uninterrupted connections.
¾To route the phone’s LAN and PC cables:
1. Plug the PC cable in the PC port.
2. Insert the PC cable in the allotted slot on the bracket.
3. Plug the LAN cable in the LAN port.
4. Insert the LAN cord in the allotted slot on the bracket.
¾To route the phone’s power adapter cord:
1. Plug the adapter into the power jack.
2. Insert the power cord in the allotted slots of the bracket.
3. Plug the AC power adapter into the power outlet.
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User's Manual 2. Hardware Setup
Version 1.4 17 July 2010
2.4.2 Wall-Mounting the Phone
You can mount the phone on a wall or wall plate. You need two screws (not supplied) to fit the
keyhole slots.
¾To wall mount the phone:
1. On the wall or a wall plate, drill two holes with a distance of 3 15/16 inches (100 mm) apart.
2. Thread a screw into each hole with each head extending about 3/16 inch (5 mm) from the
wall or wall plate.
Figure 2-4: Wall-Mounting Dimensions
3. Connect the AC power adapter, LAN and PC cords and route them to go under the bracket.
4. Position the phone bracket so that the attachment tabs are aligned with the upper set of
attachment slots on the underside of the phone.
5. Insert the tabs into the attachment slots and slide the bracket up to secure the bracket.
6. Place the phone on the wall. When the phone bracket is correctly positioned the Display
screen face towards you.
7. If the Display screen faces toward the floor, the phone bracket is positioned for placing the
phone on a desk. Detach the bracket from the phone and reattach the bracket using the
alternate attachment slots.
8. Align the phone’s keyhole slots with the screws and slide the phone downward to secure it.
Figure 2-5: Wall-Mounting the Phone
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310HD IP Phone
User's Manual 18 Document #: LTRT-24701
Reader’s Notes
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User's Manual 3. Getting Started with the Phone’s User Interface
Version 1.4 19 July 2010
3 Getting Started with the Phone’s User
Interface
The 310HD IP Phone provides an LCD-based user interface screen, providing an intuitive, menu-
driven user interface for configuration and viewing various call information. This section provides
an overview on using the phone’s screen.
3.1 Areas of the LCD Screen
The main areas of the phone’s LCD screen in idle display (i.e., no current calls and menu not
accessed) are shown in the figure below:
Figure 3-1: Display Screen
3.2 Accessing Menus
The phone’s menus are used for configuring the phone (e.g., adding contacts to the phone
directory) and for viewing various information (e.g., missed calls). The phone’s main menu is
accessed using the MENU key. Drilling down to submenus is done by using the Navigation keys
to select the required menu, and then pressing the ENTER key.
Figure 3-2: Accessing Menus on Display Screen
MENU Key and Navigation Keys
Hierarchical Structure of Menu List
Note: The Administration menu is intended for system administrators only and is
password protected. For detailed information regarding this menu, refer to the
Administrator’s Manual.
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310HD IP Phone
User's Manual 20 Document #: LTRT-24701
¾To access menus:
1. Press the MENU key.
2. Scroll through the main menu list to the required menu, using the and Navigation
keys.
3. To select a menu, perform one of the following:
•Press the ENTER key.
•Press the right Navigation key.
4. To navigate to subsequent menu levels (if exist), repeat steps 2 through 3.
5. To cancel your selection and move up to the previous menu level, press the left
Navigation key.
3.3 Entering Numbers, Letters and Symbols
The phone’s alphanumeric keypad allows you to enter numbers, letters, and symbols. This is
required when configuring various elements (for example, IP addresses, contact names, etc.).
Some keys allow you to enter numbers and symbols while other keys allow you to enter numbers
and letters. When dialing numbers directly from the keypad, only numbers (as printed on the
keys) are activated.
Some parameters determine which character set is used when a key is pressed. For example,
pressing a key when entering a Contact Name into the Directory prioritizes letters over numbers.
Whereas pressing a key when entering a Contact Number in the Directory prioritizes numbers of
letters.
¾To enter alphabetical characters and numbers:
Press the required alphanumeric key. For letters, successive presses on the key displays the
next letter pertaining to the key. To enter upper case letters, keep pressing the key until the
letter appears in upper case.
Figure 3-3: Entering Letters
¾To enter symbols and numerals:
Press the 1key to enter a symbol. Each successive press of the key enters a different
symbol:
•@ (at symbol)
•: (colon)
•* (asterisk)
•# (pound)
•- (hyphen)
•& (ampersand)
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