AudioCodes 300HD Series User manual

AudioCodes 300HD Series of High Definition IP Phones
HD VoIP 320HD IP Phone
User’s Manual
320HD IP Phone
Version 1.6.0

User's Manual Contents
Version 1.6.0 3 January 2012
Table of Contents
1Introduction .................................................................................................................9
2Hardware Setup.........................................................................................................11
2.1 Unpacking the Package Contents ...................................................................................11
2.2 Physical Description ........................................................................................................12
2.2.1 Front View..........................................................................................................................12
2.2.2 Rear View ..........................................................................................................................14
2.3 Cabling the Phone...........................................................................................................15
2.4 Mounting the Phone.........................................................................................................16
2.4.1 Placing the Phone on a Desk ............................................................................................16
2.4.1.1 Adjusting Phone in Vertical Plane......................................................................16
2.4.1.2 Routing the Phone’s Cables...............................................................................16
2.4.2 Wall-Mounting the Phone ..................................................................................................18
3Getting Started with Phone User Interface..............................................................21
3.1 Areas of the LCD Screen.................................................................................................21
3.2 Working with Softkeys .....................................................................................................22
3.3 Accessing Menus.............................................................................................................23
3.4 Entering Numbers, Letters and Symbols.........................................................................24
3.5 Displayed Messages........................................................................................................26
4Customizing Your Phone..........................................................................................27
4.1 Changing the LCD Screen Language..............................................................................27
4.2 Selecting Ring Tone ........................................................................................................28
4.3 Defining Date and Time...................................................................................................29
4.4 Changing LCD Screen Contrast Level.............................................................................31
4.5 Changing LCD Screen Backlight Timeout.......................................................................32
4.6 Changing Audio Device...................................................................................................33
4.7 Adjusting Phone Volume .................................................................................................34
4.7.1 Adjusting Ring Volume ......................................................................................................34
4.7.2 Adjusting Tone Volume......................................................................................................35
4.7.3 Adjusting Handset Volume ................................................................................................35
4.7.4 Adjusting Speakerphone Volume ......................................................................................36
4.7.5 Adjusting Headset Volume ................................................................................................36
4.8 Enabling Call Waiting.......................................................................................................37
4.9 Defining Call Forwarding .................................................................................................38
4.10 Managing Your Personal Phone Directory ......................................................................40
4.10.1 Accessing the Phone Directory..........................................................................................40
4.10.2 Adding Contacts to the Personal Directory........................................................................41
4.10.3 Editing Contacts in the Personal Directory........................................................................42
4.10.4 Deleting Contacts from the Personal Directory .................................................................43
4.10.5 Searching Contacts............................................................................................................44
4.11 Defining Speed Dialing....................................................................................................45
4.11.1 Assigning Speed Dial Keys................................................................................................45
4.11.2 Editing Speed Dials............................................................................................................47
4.11.3 Deleting Speed Dials.........................................................................................................48
4.11.4 Using the Busy Lamp Field (BLF) for Speed Dialing.........................................................48

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4.12 Locking and Unlocking the Phone...................................................................................49
4.12.1 Single-Line Mode...............................................................................................................49
4.12.2 Locking / Unlocking in Multi-Line Mode.............................................................................50
4.13 Changing your Presence Status......................................................................................51
5Basic Phone Operations...........................................................................................53
5.1 Using the Phone’s Audio Devices....................................................................................53
5.2 Making Calls....................................................................................................................54
5.2.1 Dialing from the Keypad ....................................................................................................55
5.2.2 Redialing a Number...........................................................................................................56
5.2.3 Dialing a Missed Call .........................................................................................................57
5.2.4 Viewing Call Charge ..........................................................................................................57
5.3 Answering Calls...............................................................................................................58
5.4 Rejecting Incoming Calls.................................................................................................59
5.5 Silencing Incoming Calls..................................................................................................59
5.6 Ending Established Calls.................................................................................................59
5.7 Viewing Logged Missed, Received and Dialed Calls.......................................................60
6Advanced Phone Operations....................................................................................63
6.1 Answering Waiting Calls..................................................................................................63
6.2 Placing Calls On Hold......................................................................................................64
6.3 Placing Calls to Phone Directory Contacts......................................................................65
6.4 Making Calls using Speed Dialing...................................................................................66
6.5 Making Multiple Calls with LINE Keys (Single-Line Mode)..............................................66
6.6 Transferring Calls ............................................................................................................69
6.6.1 Call Transfer with Single Established Call.........................................................................69
6.6.2 Call Transfer with Two Concurrent Calls...........................................................................70
6.7 Hosting Three‐Way Conference Calls.............................................................................71
6.8 Muting Calls.....................................................................................................................72
6.9 Activating Do Not Disturb.................................................................................................72
6.10 Retrieving Voice Mail Messages......................................................................................73
6.11 Using Multiple Lines.........................................................................................................74
6.11.1 Choosing the “Default” Line...............................................................................................75
6.11.2 Making a Call on a Specific Line........................................................................................75
6.11.3 Making Multiple Line Calls.................................................................................................77
6.11.4 Toggling Between Multiple-Line Calls................................................................................80
6.11.5 Making Two Calls on a Line...............................................................................................81
6.11.6 Toggling Between Calls on the Same Line........................................................................82
6.11.7 Answering Calls.................................................................................................................82
6.11.8 Ending Calls.......................................................................................................................83
7Troubleshooting........................................................................................................85

User's Manual Contents
Version 1.6.0 5 January 2012
List of Figures
Figure 2-1: Front View......................................................................................................................................12
Figure 2-2: Rear View.......................................................................................................................................14
Figure 2-3: Cabling the Phone..........................................................................................................................15
Figure 2-4: Adjusting the Phone in Vertical Plane............................................................................................16
Figure 2-5: Routing the LAN and PC Cables ...................................................................................................17
Figure 2-6: Routing the Phone’s AC Power Cord.............................................................................................17
Figure 2-7: Wall-Mounting Dimensions ............................................................................................................18
Figure 2-8: Securing Phone Bracket to Base of Phone....................................................................................18
Figure 2-9: Wall-Mounting the Phone...............................................................................................................19
Figure 3-1: Areas of LCD Screen.....................................................................................................................21
Figure 3-2: Accessing Menus on LCD Screen.................................................................................................23
Figure 3-3: Alphanumerical Selection List........................................................................................................24
Figure 3-4: Selected Alphanumerical Mode (e.g. Abc).....................................................................................24
Figure 3-5: LCD Screen in Alphabetical Mode for Symbols.............................................................................25

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User's Manual 6 Document #: LTRT-24503
List of Tables
Table 2-1: Font View Description .....................................................................................................................13
Table 2-2: Rear View Description.....................................................................................................................14
Table 3-1: Main Areas of LCD Display.............................................................................................................21
Table 3-2: Softkey Description .........................................................................................................................22
Table 3-3: In-Progress Operational Messages Displayed on LCD Screen......................................................26
Table 4-1: BLF LED Description.......................................................................................................................48
Table 4-2: BLF General LED Description for Presence Status........................................................................51
Table 6-1: LINE LED Description for Single Lines ...........................................................................................66
Table 6-2: LINE LED Description for Multiple Lines.........................................................................................74
Table 7-1: Troubleshooting...............................................................................................................................85

User's Manual Notices
Version 1.6.0 7 January 2012
Notice
This document provides instructions on how to use your AudioCodes 320HD IP Phone.
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
omissions. Updates to this document and other documents can be viewed by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2012 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: January-29-2012
Trademarks
AudioCodes, AC, AudioCoded, Ardito, CTI2, CTI², CTI Squared, HD VoIP, HD VoIP Sounds
Better, InTouch, IPmedia, Mediant, MediaPack, NetCoder, Netrake, Nuera, Open Solutions
Network, OSN, Stretto, TrunkPack, VMAS, VoicePacketizer, VoIPerfect, VoIPerfectHD, What’s
Inside Matters, Your Gateway To VoIP and 3GX are trademarks or registered trademarks of
AudioCodes Limited. All other products or trademarks are property of their respective owners.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and service are generally provided by AudioCodes’ Distributors,
Partners, and Resellers from whom the product was purchased. For technical support for
products purchased directly from AudioCodes, or for customers subscribed to AudioCodes
Customer Technical Support (ACTS), contact [e-mail].
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.

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User's Manual 8 Document #: LTRT-24503
Related Documentation
Document Name
300HD IP Phone Release Notes
320HD IP Phone Administrator’s Manual
320HD IP Phone Quick Guide

User's Manual 1. Introduction
Version 1.6.0 9 January 2012
1 Introduction
AudioCodes 320HD IP Phone is based on AudioCodes High Definition voice technology,
providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The 320HD is a 4-line,
2 concurrent calls per line premium model which includes a large monochrome multi-language
graphic LCD display.
The 320HD IP Phone is a fully-featured telephone that provides voice communication over an IP
network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make
conference calls, and so on.
Read this User’s Manual carefully to learn how to operate this product and take advantage of its
many features.

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Reader’s Notes

User's Manual 2. Hardware Setup
Version 1.6.0 11 January 2012
2 Hardware Setup
2.1 Unpacking the Package Contents
When unpacking the IP phone, ensure that the following items are present and undamaged:
320HD IP Phone Handset
Ethernet Cable AC Power Adapter
Two Wall-Mounting Screws
If anything appears to be missing or broken, contact the distributor from whom you purchased the
phone for assistance.

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2.2 Physical Description
You can use the graphics below to identify buttons and hardware on your phone. Use this section
to familiarize yourself with the phones buttons functions.
2.2.1 Front View
The front view of the phone is shown below and described in Table 2-1.
Figure 2-1: Front View

User's Manual 2. Hardware Setup
Version 1.6.0 13 January 2012
Table 2-1: Font View Description
Item # Label/Name Description
1 LCD Display Screen Interactive LCD display screen, which displays various calling
information and allows you to setup phone features.
2 Ring LED Indicates when an incoming call is received (phone rings). The
LED is lit red.
3 Speed Dial Keys/BLF Speed Dial keys with busy lamp field/BLF LEDs (if enabled) which
when pressed automatically dials a user-defined number.
4 VOICE MAIL Retrieves voice mail messages. Steady red light indicates new
voice messages (message waiting indication/MWI).
5 4-way Navigation Allows you to scroll through lists and menus on the display.
6 ENTER Selects menus, fields, and options.
7 MENU Accesses the menu list or exits to idle mode.
8 REDIAL Accesses a list of previously dialed numbers from where you can
select a number and redial it.
9 MUTE Mutes the call. The LED is lit red when a call is muted.
10 TRANSFER Transfers a call.
11 HOLD Places an active call on hold.
12 SPEAKER Activates the speakerphone, allowing hands-free conversations.
13 HEADSET Activates a call using an external headset.
14 VOLUME Increases or decreases the volume of the handset, headset,
speakerphone, ring tone, and call progress tones.
15 Alphanumerical Keypad Keys for entering phone numbers, text, and symbols.
16 Line Keys
(LINE 1, LINE 2, LINE 3,
LINE 4)
LINE keys - up to four line extension numbers can be defined,
where each line can handle up to two calls.
17 Softkeys Softkeys. For a description of available softkey functions, see
Section 3.2 on page 22.

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2.2.2 Rear View
The rear view of the phone is shown in the figure below and described in Table 2-2.
Figure 2-2: Rear View
Table 2-2: Rear View Description
Item # Label / Name Description
1 Handset Jack RJ-9 port for connecting the handset.
2 LAN RJ-45 port for connecting to the Ethernet LAN cable for LAN (uplink -
10/100 Mbps) connection. If you are using Power over Ethernet (PoE),
the power to the phone is supplied from the Ethernet cable (draws
power from either a spare line or signal line).
3 PC RJ-45 port for connecting the phone to a PC (10/100 Mbps downlink).
4 DC 12V 12V DC power jack that connects to the AC power adapter.
5 AUX RJ-11 AUX port for connecting to an Electronic Hook Switch (EHS) for
wireless headset functionality. In this setup, the headset port is also
used.
6 Headset Jack RJ-9 port that connects to an external headset.
Notes:
•The AUX port is provided only on the following models (Part Numbers and
Hardware Revisions):
-IP320HDE/HDEPS (GGWV00417)
-IP320HDPS (GGWV00421)
•PoE is supported only on the following model (Part Number and Hardware
Revision):
- IP320HDE/HDEPS (GGWV00417)

User's Manual 2. Hardware Setup
Version 1.6.0 15 January 2012
2.3 Cabling the Phone
The procedure below describes how to cable your phone. Some of the cabling steps are optional
and depend on your requirements.
To cable the phone:
1. Connect the RJ-9 handset jack to the handset.
2. (Optional) Connect the RJ-9 headset jack to a headset.
3. Connect the RJ-45 port labeled LAN to your LAN network (LAN port or LAN switch/router),
using a CAT 5 Ethernet cable.
4. Connect the RJ-45 LAN port labeled PC to a computer, using a CAT 5 straight-through
Ethernet cable.
5. (Optional) Connect the RJ-11 AUX port labeled AUX to an Electronic Hook Switch (EHS) for
wireless headset functionality. In this setup, you also need to connect the headset port (see
Step 2) to the EHS.
6. Connect the connector tip of the AC power adapter to the phone’s power socket labeled DC
12V,and then connect the two-prong AC adapter on the other end of the cord directly to the
electrical wall outlet. When the phone receives power, the LEDs on the phone light red for a
few seconds.
Figure 2-3: Cabling the Phone
Note:If the LAN to which the phone is connected supports Power over Ethernet (PoE),
no AC adapter is required; the phone receives power from the Ethernet network.
This is applicable only if your IP Phone model supports PoE (see Section 2.2.2).

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2.4 Mounting the Phone
The phone can be mounted in one of the following ways:

Desktop mounting (see Section 2.4.1 below)

Wall mounting (see Section 2.4.2 on page 18)
2.4.1 Placing the Phone on a Desk
This section describes the procedures for placing the phone on a desk or flat surface. This
includes adjusting the angle of the phone (see Section 2.4.1.1 below) and routing the phone’s
cables (see Section 2.4.1.2 on page 16).
2.4.1.1 Adjusting Phone in Vertical Plane
You can adjust the angle of the phone in the vertical plane, using the phone’s bracket.
To adjust the tilt of the phone:
1. Press tab (A) to loosen the bracket lock.
2. As you press the tab, move (B) up or down a slot to adjust tilt.
3. Release tab (A) to lock the bracket to a desired slot.
Figure 2-4: Adjusting the Phone in Vertical Plane
2.4.1.2 Routing the Phone’s Cables
The phone provides grooves for routing the LAN, PC, and AC power cables to ensure
uninterrupted connections.
To route the phone’s LAN and PC cables:
1. Plug the PC cable in the PC port.
2. Insert the PC cable in the allotted slot on the left side of the bracket.

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Version 1.6.0 17 January 2012
3. Plug the LAN cable in the LAN port.
4. Insert the LAN cord in the allotted slot on the right side of the bracket.
Figure 2-5: Routing the LAN and PC Cables
To route the phone’s power adapter cord:
1. Insert the AC power adapter cord through the bracket hole (A).
2. Plug the adapter into the power jack.
3. Insert the power cord in the allotted slots of the bracket (B).
4. Plug the AC power adapter into the power outlet.
Figure 2-6: Routing the Phone’s AC Power Cord

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2.4.2 Wall-Mounting the Phone
You can mount the phone on a wall or wall plate. You need two screws (not supplied) to fit the
keyhole slots.
To wall mount the phone:
1. On the wall or a wall plate, drill two holes with a distance of 3 15/16 inches (100 mm) apart.
2. Thread a screw into each hole with each head extending about 3/16 inch (5 mm) from the
wall or wall plate.
Figure 2-7: Wall-Mounting Dimensions
3. Connect the AC power adapter, LAN and PC cords and route them to go under the bracket.
4. Adjust the phone bracket so that it lays flat on the back of the phone (as described in Section
2.4.1.1 on page 16), and then secure it in position using the supplied screws.
Figure 2-8: Securing Phone Bracket to Base of Phone

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Version 1.6.0 19 January 2012
5. Align the phone’s keyhole slots with the screws and slide the phone downward to secure it.
Figure 2-9: Wall-Mounting the Phone

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Reader’s Notes