Alcatel-Lucent OmniTouch 8002 User manual

Alcatel-Lucent OpenTouch™ Conversation
for 8002/8012 Deskphone
User Manual
8AL90879USCBed01 R110-1412

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Introduction
Thank you for choosing a telephone from the 80x2 range manufactured by Alcatel-Lucent.
How to read this guide
All features and configurations procedures in this guide are described step by step. Thus you are
sometimes invited to select menus or sub-menus displayed on the phone screen. To recognize them,
these menus are written in a purple italic font.
As an example, if you need to access the routing features, the documentation shows:
oRouting
It means that you have to :
ouse the up and down navigation key until the requested label appears on the screen,
opress on the OK key to validate your choice,

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1GETTING TO KNOW YOUR TELEPHONE 5
2USING YOUR TELEPHONE 7
2.1 MAKING A CALL 7
2.2 MAKE A CALL USING THE PERSONAL PHONE BOOK (DIRECTORY ) 7
2.3 CALL BY NAME 7
2.4 REDIAL LAST NUMBER 8
2.5 RECEIVING A CALL 8
2.6 INTERPHONY 9
2.7 CALL LOG 9
3DURING CONVERSATION 10
3.1 MUTE, SO THAT YOUR CALLER CANNOT HEAR YOU 10
3.2 MAKING A SECOND CALL DURING A CONVERSATION 10
3.3 ANSWERING A SECOND CALL DURING A CONVERSATION 10
3.4 PLACING A CALL ON HOLD (HOLD) 11
3.5 SWITCHING BETWEEN CALLS 11
3.6 TRANSFERRING A CALL 11
3.7 THREE-WAY CONFERENCE 12
3.8 SENDING DTMF SIGNALS 12
3.9 ADJUST AUDIO VOLUME 12
4KEEP IN TOUCH 13
4.1 INFORMATION ABOUT THE PHONE ( WHO AM I? ) 13
4.2 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) (ROUTING ) 13
4.3 MODIFY THE FORWARD (ROUTING ) 13
4.4 CANCEL THE FORWARD (ROUTING ) 13
4.5 FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE (ROUTING ) 13
4.6 CONSULTING YOUR VOICE MAILBOX 14
5SET UP YOUR PHONE 15
5.1 PROGRAMMING YOUR PERSONAL DIRECTORY (DIRECTORY ) 15
5.2 CONFIGURING THE TELEPHONE RINGER (SETTINGS ) 16
5.3 ADJUSTING SCREEN CONTRAST (SETTINGS ) 16
5.4 SELECTING LANGUAGE (SETTINGS ) 17
5.5 ACTIVATE/DEACTIVATE IDENTITY SECRECY (SETTINGS ) 17
5.6 SELECT THE HEADSET -(8012 ONLY) (SETTINGS ) 17
5.7 SECRECY CALL 17
5.8 LOCK/UNLOCK THE PHONE 17

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6GUARANTEE AND CLAUSES 18
6.1 SAFETY INSTRUCTIONS 18
6.2 REGULATORY STATEMENTS 19

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1Getting to know your telephone
Alpha-numerical keypad.
Start call key /Redial key.
End call key / Release key.
Up and Down navigation keys to navigate within menus, OK key to select menu
and confirm a choice.
C key to erase a character when entering a number or string of characters. This key is also
used to navigate back one menu level.
Return to idle screen and quick access to the Call by name feature (one press
in idle mode).
Quick access to the phone’s main features.
Mute key : Press the Mute key during a conversation to prevent your contacts
from hearing you. Pressing this key in idle mode activates the interphony
mode.
To adjust volumes up or down.
Hands-free/Loudspeaker Key: To make or answer a call without lifting the
receiver. Use also this key to switch headset, handset or handsfree.
Access the voice mail feature or the list of missed calls. This key is blinking in
case of new message or missed call.
A wideband loudspeaker for optimized sound.
LED : Arrival of a new call (Flashing ).
60° stable foot. When the phone is unpacked from the box, the foot is in the 0° position. To
set the 60° position, pull the foot until you hear a “Click“.

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One 3.5 mm jack connector (8012 only).
Various connections to allow phone extensions.
One 10/100 Ethernet connection to connect to enterprise LAN network (8002 set).
Two 10/100/1000 Ethernet connection to connect to enterprise network (LAN) and a PC
(8012 set).
1 mini-USB connector for a specific AC/DC power supply. To be used only if your phone
requires an external power supply. Please refer to your installer.
1 RJ9 connector for a corded handset.

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2Using your telephone
2.1 Making a call
Use one of the following:
Dial directly the number for your call.
Lift the receiver Enter the destination number.
Hands free Dial the destination number.
Make a call using the personal phone book.
Search by name (you can also access the search by name feature via the alphapad).
To make an external call, dial the outside line access code before dialing your contact number. 0 is
the default code for an outside line.
0 is the default code for an outside line (By default ).
2.2 Make a call using the personal phone book (Directory )
Directory (In idle state ) / From directory (If you have taken the line ).
Select your caller from the list (*) If you have taken the line (with the handset or the hands
free), the selected caller is automatically called.
Call
(*)You can directly access an entry in the personal directory phone book, simply by entering the first
letter of the contact.
2.3 Call by name
Press the Home key to access the 'Dial by name' feature.

Enter the first letters of your contact's name.
Select your contact from the list of matching names.
Start the call.

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2.4 Redial last number
►Redial the last outgoing call
Start call key.
Call back the last dialed number.
►Redial from redial list
Long press on the start call key.
Select the number to redial from the last 50 dialed numbers.
2.5 Receiving a call
►Stop the ringer
Use one of the following: :
oOnce.
oSilent
►Answer the call
Use one of the following: :
oLift the receiver.
oStart call key.
oHands free.
oTake call
►Reject the incoming call
Use one of the following: :
oTwice.
oReject call
►Deflect a call
oEnter the number where to deflect the call.

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2.6 Interphony
When activating the interphony mode, all incoming calls are automatically answered by the phone.
In idle state.
Press the interphony (mute) key.
When the light associated with the key is lit (blue), the feature is activated.
When your caller hangs up, interphony mode remains active.
2.7 Call log
If you are away from your desk, you can consult the call log when you come back. You can consult
incoming calls, missed calls and outgoing calls.
Call Log
Incoming calls / Outgoing calls / Missed calls
When positioned on an entry, press the 'OK' key, then use the up and down keys to access :
to the contact's details (name, number, date and time of call),.
Call : to call the contact back,.
Save : to save the contact in the local directory,.
Delete : to delete an entry,.
Delete all : to delete all entries. (When deleting all entries, only entries of the current call log
are deleted. Example : deleting all entries when consulting incoming calls call log will delete
incoming calls entries only. Missed calls and outgoing calls entries won't be deleted. ).
You can have up to 50 entries for each type of call (incoming, outgoing or missed calls).
Missed calls call log can also be accessed via the message key : .

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3During conversation
3.1 Mute, so that your caller cannot hear you
You can hear your caller but he/she cannot hear you:.
During a conversation.
Disable microphone The key lights up.
Resume the conversation The key is no longer lit.
3.2 Making a second call during a conversation
Use one of the following: :
oNew call
o
oEnter the number of the second caller The first call is on hold.
oNew call
o(Press twice )
oCTL installation KO
Enter the first letters of your contact's name.
Select your caller from the list.
oFrom directory
Select your caller from the list.
►To cancel your second call and recover the first:
You are in conversation with the second caller and the first one is on hold. On the display of
the phone, first and second callers are identified by “L1-“ and “L2-“ preceding their names or
phone numbers.
Display the second caller.
Use one of the following: :
oEnquiry off
oHang up.
You are automatically connected with the first contact.
You are on the line with your first contact.
3.3 Answering a second call during a conversation
During a conversation, another person is trying to call you You can take the call as long as it is
displayed on the screen.
Use one of the following: :
Take call

The first call is on hold.