101VOICE IP840G Instruction manual

IP840G Enterprise IP Phone
Quick User Guide
1: Listen to voicemail messages
3: Advanced options
1: Send reply
3: Hear message envelope
∗: Return to main menu
4: Play previous message
5: Repeat current message
6: Play next message
7: Delete current message
8: Forward message to another user
9: Save message in a folder
∗: Help / rewind during message playback
#: Exit / skip forward during message playback
2: Change folders
A menu is then played of existing folders
#: Cancel
3: Advanced options
∗: Return to the main menu
0: Mailbox options
1: Record your unavailable message
2: Record your busy message
3: Record your name
4: Manage your temporary greeting
5: Change your password
∗: Return to the main menu
Menu Structure
Function Codes
For support, please contact us at 408-739-1000 between 8a - 5p PST.
Please email us at [email protected] if you know someone that can take advantage
of our service. We'll make sure to provide them the best service possible, and send you a
small token of appreciation for your referral.
Voicemail Instructions
Dial the voicemail access code ( ∗ 1 by default) or press the Voicemail Function Key. If your
telephone forwards to a mailbox, you'll be logged in automatically. If not, you'll be asked for a
mailbox and password.
Alternatively, dial ∗ 2 to access the voicemail portal. Or call your telephone line from an outside
telephone, such as a mobile phone.
When you hear your voicemail greeting prompt, dial ∗ and you will access the voicemail portal.
Enter your mailbox and password, then follow the prompts to navigate the menus.
∗: Return to the main menu
#: Exit
∗67, followed by phone number : Hide Caller ID
∗72 , followed by phone number : Set Call Forward
∗8 , followed by phone number : Transfer to Voicemail
∗68 : Play Last Caller ID
∗73 : Cancel Call Forward
∗66 : Dial by Name Menu
Copyright © 101VOICE. All rights reserved.

Key
OK
Key Pad
LCD Screen
Making Calls
Pick-Up
1. If a phone is ringing, users of other phones in the same pickup group may dial ∗ ∗
to intercept the call and bring it to their phone.
Conference Calls — 3-Party Audio Conferencing
1. While the 1st party is on the phone, press the Conf soft key at the bottom of the
LCD display.
2. Dial the 2nd party phone number (internal or external phone number), then press
the Dial soft key.
3. Press the Conf soft key again - to join the conference, use Navigation Keys (up or
down) to select the caller on-hold and press OK.
4. You may press the End soft key to end the conference, or Split to split the callers.
Transferring Calls — Announced/Attended Transfer
1. While the 1st party is on the phone, press the XFER soft key, dial the number to
transfer (internal or external), then press the Dial soft key.
2. Announce/notify the receiving party about the transfer.
3. Press the XFER soft key to complete the transfer, or press End, then Resume to
return to the 1st party.
Transferring Calls — Unannounced/Blind Transfer
1. While the 1st party is on the phone, press the XFER soft key, dial the number to
transfer to (internal or external), then press XFER again to complete the transfer.
Transferring Calls — Direct Voicemail Transfer
(This function allows users to transfer directly to an extension's voicemail without
ringing the phone).
then press XFER again.
1. Press the OK navigation key, or the Menu soft key, to access the phone's menu.
2. Select Settings, then Basic Settings, then Ring Settings. Then select Ring Type
or Ring Volume.
IP840G IP Phone User Guide - Powered by 101VOICE
Telephone Lines
Function
Access phone's menu / select sub-menu.
Select a line to make or answer a call, or place a call on hold.
When PFK is flashing, press to retrieve a call on hold.
Use to dial a number, or enter a name.
Displays menu, date/time, phone number/name, call status
and soft keys.
1. Enter the phone number on telephone dialpad.
2.
3.
Either pickup the handset, press the Headset button (if a headset's connected),
press the Speaker button, or press the Dial softkey on the bottom of the LCD
display.
To end the call, either hang up the handset, press End soft key, or press the Speaker
button.
Tips:
•No need to dial 9 to make external system calls (outside line).
•No need to dial the Area Code if the destination number has the same Area Code
as your phone's caller ID.
•No need to dial 1 before any phone numbers.
•No need to place an existing call on hold to take another call. You can simply
switch calls by pressing the phone line Function Keys.
Accepting Calls
1. Either pick up the handset, press the Headset button (if a headset's connected),
press the Speaker button, or press the Answer soft key on the LCD display.
Call Park/Orbit (System-Wide Hold)
(This function allows users to place an incoming call on system-wide hold, so the call can
be retrieved from any phone within the location).
1. Press the XFER soft key, dial ∗ 8 followed by the destination mailbox number,
4.
1. With the caller on the line, press the Call Park Function Key or dial # ∗ 7 # .
2. Wait for about (2) seconds to hear the "Call Park extension number" (i.e. 701 or 702).
3. Then press the End soft key or hang up the handset (you must do this for the call to
be in Park mode).
The Parked call can be retrieved via any phone by dialing the "Call Park extension
number" within (2.5) minutes.
Tip:
•You should announce "You've got a call on 701" or "There's a call waiting for you
on 702", etc.
Ring Type/Volume Selection
Copyright © 101VOICE. All rights reserved. Version 3.1