AudioCodes 405HD User manual

Audio Codes 405HD IP Phone Quick Reference Guide
Phone Overview
Place a Call
NOTE: Dial the Area Code and number (ten digits) for all
calls, internal and external. You can also dial just seven
digits (without the Area Code) if you are placing a call to a
number within the same Area Code as you are calling from.
For International calls, dial 011 plus the Country Code and
number.
1. Lift the handset and dial the number.
2. Dial the number and then lift the handset.
3. Press a speed dial button and then lift the handset.
4. If you have selected a number from a directory, press
the Dial soft key, and then lift the handset.
Answer a Call
• Lift handset.
• If you are using a headset connected to the phone,
press the Headset button; use your
individual headset instructions.
• To use the speakerphone, press the Speaker-
phone button.
End a Call
• Hang up.
• If you are using a headset connected to the
phone, press the Headset
button or the End
soft key.
• To end a speakerphone call, press the Speaker
button or the End soft key.
Redial a Number
• Lift handset, press the Redial button, use the
Down arrow to select the appropriate entry and
press the OK button.
• To use the speakerphone, press the Speaker-
phone button first, then the Redial button.
Hold/Resume a Call
Hold
•
While on an active call, press the Hold button.
Resume
• While on hold, press the Resume soft key.
• To retrieve a call on multiple lines, press the line
button of the line you want to pick up.
Transfer a Call
1. While on a call, press the BXfer soft key.
2. Enter the “transfer to” number and press the Trans
soft key to transfer the call. You will be disconnected
from the call.
Send to Voice Mail
• While receiving a call, press the To VM soft key to
send the call directly to voice mail.
Start a 3-Way Conference Call
1. During a call, press the Conf soft key to open a new
line and put the first caller on hold.
2. Enter the number of the next person and press the
Dial soft key.
3. When the call connects, press the Conf soft key
again to add the new party to the existing
call.
Forward Your Phone
NOTE: Unanswered forwarded calls will go to the voice mail
box of the user you forwarded your calls to.
1. Press the Forward soft key on your phone.
2. Use the Down arrow to select “Forward to a
Number” and press the OK button.
3. Enter in the number you wish to forward to (ten
digits).The Forward soft key will be highlighted.
4. To remove call forwarding, press the Forward
soft key on your phone, use the Up arrow to select
“Do not forward calls” and press the OK button.
The Forward soft key will no longer be highlighted.

Audio Codes 405HD IP Phone Quick Reference Guide
Access Voice Mail
1. Press the (Voice Mail) button on your phone.
2. Follow the prompts.
Further Voice Mail instructions / help can be found at:
https://support.office.com/en-ie/article/Check-Skype-
for-Business-voicemail-and-options-2deea7f8-831f-
4e85-a0d4-b34da55945a8?ui=en-US&rs=en-IE&ad=IE
Access Voice Mail Remotely
1. From an external phone, call your full State
phone number.
2. Once you reach the voice mail greeting, press the
* (star) button using your number pad.
3. Enter your voice mail PIN when prompted and
press # to continue.
You will now be in the voice mail system.
Follow the
prompts to manage your voice mail.
View Missed Calls
1. Press the Missed soft key on your phone.
2. Use the Up/Down arrows to scroll through your
missed calls.
3. To return the call, highlight the user you wish to
call
and press the Dial soft key.
Favorite Contacts
1. Press the Contacts button on your phone.
The users listed in your Skype for Business Favorite
Contacts list will be listed on the phone.
2. Use the Up/Down arrows to scroll through the
list and select the specific user you would like to
call.
3. Press the Dial soft key to place a call to that user.
Corporate Directory
1. Press the Contacts button on your phone,
then press the soft key.
2. Select “Corporate Directory” and press the OK
button.
3. Using the number pad, enter the last name of
the person you wish to call. You do not
need to
type in the entire name but the more letters
you enter, the shorter the list will be.
4. Use the Up/Down arrows to scroll through the
list and select the specific user you would like to
call.
5. Press the Dial soft key to place a call to that user.
Change Your Presence Status
1. Press the Status soft key.
2. Use the Up/Down arrows to select the presence
status you would like and press the Select soft
key to activate.
The new status will be displayed on the screen.
3. Select “Reset” to set your status back to
default.
Audio Codes 405HD IP Phone
Need assistance? Contact the DOA Help Desk
608.267-6930 or [e-mail]