AudioCodes 430HD User manual

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User's Manual Contents
Version 2.0.11 3 430HD and 440HD IP Phone
Table of Contents
1Introducing the 430HD and 440HD IP Phone ............................................................9
1.1 About AudioCodes' Series of High Definition IP Phones...................................................9
1.2 Cutting Edge Voice Quality & HD VoIP .............................................................................9
2Setting up the Phone.................................................................................................11
2.1 Unpacking........................................................................................................................11
2.2 Device Description...........................................................................................................11
2.2.1 Front View..........................................................................................................................11
2.2.2 Rear View ..........................................................................................................................13
2.3 Cabling.............................................................................................................................14
2.4 Mounting the Phone.........................................................................................................15
2.4.1 Desktop Mounting..............................................................................................................15
2.4.1.1 Routing the Handset Cable................................................................................15
2.4.2 Wall Mounting....................................................................................................................15
3Getting Started...........................................................................................................17
3.1 Getting Acquainted with the LCD.....................................................................................17
3.2 Softkeys...........................................................................................................................18
3.3 Navigating to Menu Items................................................................................................19
3.4 Entering Numbers, Alphabetical Letters and Symbols ....................................................20
3.5 Signing In.........................................................................................................................22
3.6 Signing Out......................................................................................................................23
3.7 Displayed Messages........................................................................................................24
4Customizing Your Phone..........................................................................................25
4.1 Changing the LCD Language..........................................................................................25
4.2 Selecting Ring Tone ........................................................................................................26
4.3 Enabling Call Waiting.......................................................................................................27
4.4 Managing Simultaneous Incoming Calls..........................................................................27
4.4.1 Configuring Busy on Busy .................................................................................................28
4.5 Setting Date and Time.....................................................................................................29
4.6 Changing LCD Contrast Level.........................................................................................31
4.7 Defining BLF LCD Contrast.............................................................................................32
4.8 Defining LCD Backlight Timeout......................................................................................33
4.9 Selecting an Answering Device .......................................................................................34
4.10 Defining Location.............................................................................................................35
4.11 Defining an Outbound Proxy............................................................................................35
4.12 Adjusting Volume.............................................................................................................36
4.12.1 Adjusting Ring Volume ......................................................................................................36
4.12.2 Adjusting Tones Volume....................................................................................................36
4.12.3 Adjusting Handset Volume ................................................................................................37
4.12.4 Adjusting Speaker Volume ................................................................................................37
4.12.5 Adjusting Headset Volume ................................................................................................37
4.13 Defining Call Forwarding .................................................................................................38
4.14 Managing Your Personal Directory..................................................................................39
4.14.1 Accessing the Directory.....................................................................................................39
4.14.2 Adding Contacts to the Personal Directory........................................................................39
4.14.3 Editing Contact Information ...............................................................................................40
4.14.4 Deleting a Contact .............................................................................................................40
4.14.5 Searching for a Contact.....................................................................................................41
4.15 Searching for a Contact in the Corporate Directory using T9..........................................42
4.15.1 Changing from T9 to A/a/1.................................................................................................42
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430HD and 440HD IP Phone
User's Manual 4 Document #: LTRT-11934
4.16 Defining a Function Key as a Speed Dial........................................................................43
4.16.1 Editing a Speed Dial ..........................................................................................................44
4.16.2 Deleting the Speed Dial.....................................................................................................44
4.17 Defining a Programmable Key as a Speed Dial ..............................................................45
4.17.1 Deleting the Speed Dial.....................................................................................................45
4.18 Defining a Programmable Key as a Key Event................................................................47
4.18.1 Deleting the Key Event ......................................................................................................48
4.19 Changing your Presence Status......................................................................................49
5Performing Basic Operations...................................................................................51
5.1 Using Audio Devices........................................................................................................51
5.2 Making Calls....................................................................................................................51
5.2.1 Dialing................................................................................................................................51
5.2.2 Redialing............................................................................................................................52
5.2.3 Dialing a Missed Call .........................................................................................................53
5.3 Answering Calls...............................................................................................................53
5.4 Rejecting Incoming Calls.................................................................................................54
5.5 Silencing Incoming Calls..................................................................................................54
5.6 Ending an Established Call..............................................................................................54
5.7 Viewing Missed, Received and Dialed Calls....................................................................55
6Performing Advanced Operations ...........................................................................57
6.1 Answering Waiting Calls..................................................................................................57
6.2 Placing Calls On Hold......................................................................................................58
6.3 Calling a Contact Listed in the Directory..........................................................................58
6.4 Using a Speed Dial to Place a Call..................................................................................58
6.5 Transferring Calls ............................................................................................................59
6.5.1 Performing a Consultative Transfer...................................................................................59
6.5.1.1 Performing a Consultative Transfer using Softkeys Only...................................59
6.5.2 Performing a Blind Transfer...............................................................................................60
6.6 Parking a Call ..................................................................................................................61
6.7 Configuring Group Call Pickup (GCP).............................................................................61
6.8 Hosting 3-Way Conference Calls.....................................................................................62
6.9 Muting Calls.....................................................................................................................62
6.10 Using BToE Functions.....................................................................................................63
6.10.1 Signing In...........................................................................................................................63
6.10.2 Making a Call (Click-to-Dial)..............................................................................................64
6.10.3 Making a Conference Call .................................................................................................64
6.10.4 Answering a Call................................................................................................................64
6.10.5 Transferring a Call .............................................................................................................65
6.11 Using the Boss Admin Feature........................................................................................66
6.11.1 Viewing who the Bosses are on the Admin's Phone .........................................................66
6.11.2 Viewing who the Admins are on the Boss's Phone ...........................................................66
6.11.3 Viewing Bosses and Admins .............................................................................................67
6.11.4 Handling an Incoming Call for the Boss.............................................................................67
6.11.5 Calling on Behalf of the Boss.............................................................................................67
6.11.5.1 Using the Boss's Line Key..................................................................................67
6.11.5.2 Using the Destination Phone Number's Keys ....................................................69
6.11.6 Answering a Call on the Boss's Phone..............................................................................69
6.11.7 Forwarding to the Boss's Voicemail...................................................................................69
6.12 Retrieving Voice Mail Messages......................................................................................71
7Troubleshooting........................................................................................................73
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User's Manual Contents
Version 2.0.11 5 430HD and 440HD IP Phone
List of Figures
Figure 2-1: Front View......................................................................................................................................12
Figure 2-2: Rear View.......................................................................................................................................13
Figure 2-3: Cabling...........................................................................................................................................14
Figure 3-1: LCD in Idle State............................................................................................................................17
Figure 3-2: Menus.............................................................................................................................................19
Figure 3-3: Alphanumerical Selection...............................................................................................................20
Figure 3-4: Entering a Symbol (e.g., a dot) ......................................................................................................21
Figure 3-5: Reverting to Letters (e.g., abc) ......................................................................................................21
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430HD and 440HD IP Phone
User's Manual 6 Document #: LTRT-11934
List of Tables
Table 2-1: Font View Description .....................................................................................................................12
Table 2-2: Rear View Description.....................................................................................................................13
Table 3-1: LCD in Idle State.............................................................................................................................17
Table 3-2: Softkeys...........................................................................................................................................18
Table 3-3: Displayed Messages Indicating Processes In Progress.................................................................24
Table 4-1: Time Zones......................................................................................................................................30
Table 4-2: Presence Statuses ..........................................................................................................................49
Table 7-1: Troubleshooting...............................................................................................................................73
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User's Manual Notices
Version 2.0.11 7 430HD and 440HD IP Phone
Notice
This document shows how to use the AudioCodes 430HD and 440HD IP Phone with Microsoft Lync.
Information contained in this document is believed to be accurate and reliable at the time of printing.
However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee
accuracy of printed material after the Date Published nor can it accept responsibility for errors or
omissions. Updates to this document and other documents can be viewed by registered customers at
http://www.audiocodes.com/downloads.
© Copyright 2015 AudioCodes Ltd. All rights reserved.
This document is subject to change without notice.
Date Published: June-15-2015
Trademarks
AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s
Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX,
VocaNOM and One Box 365 are trademarks or registered trademarks of AudioCodes Limited All
other products or trademarks are property of their respective owners. Product specifications are
subject to change without notice.
WEEE EU Directive
Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with
unsorted waste. Please contact your local recycling authority for disposal of this product.
Customer Support
Customer technical support and services are provided by AudioCodes or by an authorized
AudioCodes Service Partner. For more information on how to buy technical support for
AudioCodes products and for contact information, please visit our Web site at
www.audiocodes.com/support.
Abbreviations and Terminology
Each abbreviation, unless widely used, is spelled out in full when first used.
Documentation Feedback
AudioCodes continually strives to produce high quality documentation. If you have any comments
(suggestions or errors) regarding this document, please fill out the Documentation Feedback form
on our Web site at http://www.audiocodes.com/downloads. Your valuable feedback is highly
appreciated.
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430HD and 440HD IP Phone
User's Manual 8 Document #: LTRT-11934
Related Documentation
Document Name
400HD Series IP Phone with Microsoft Lync Release Notes
400HD Series IP Phone with Microsoft Lync Administrator’s Manual
430HD IP Phone with Microsoft Lync Quick Guide
440HD IP Phone with Microsoft Lync Quick Guide
400HD Series IP Phones for Lync Hosting Partner (LHPv2) Environment Configuration Note
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User's Manual 1. Introducing the 430HD and 440HD IP Phone
Version 2.0.11 9 430HD and 440HD IP Phone
1 Introducing the 430HD and 440HD IP Phone
AudioCodes 430HD and 440HD IP Phone is based on AudioCodes High Definition voice
technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls. The phone
is a 1-line, 2 concurrent calls per line, premium model which includes a large monochrome multi-
language graphic liquid crystal display (LCD).
The phone is a fully-featured telephone that provides voice communication over an IP network,
allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference
calls, etc.
Read this User’s Manual carefully to learn how to operate this product and take advantage of its
multiple features.
1.1 About AudioCodes' Series of High Definition IP Phones
AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and
clarity for the IP Telephony market. This new series of IP Phones further expands AudioCodes’
VoIP product offering for the service providers’ hosted services, Enterprise IP telephony and
Enterprise contact centers markets. As a natural addition to the AudioCodes Mobile Clients,
Media Gateway, Media Server & Multi-Service Business Gateway products, the AudioCodes
Series of High Definition IP Phones enable Systems Integrators and end-customers to build end-
to-end solutions that rely on AudioCodes’ technological advantage and proven track record in
providing state-of-the-art products. The AudioCodes Series of High Definition IP Phones meet a
growing demand for High Definition VoIP solutions in end-user phones and terminals, improving
the productivity and efficiency of business communications with new quality standards set by the
High Definition voice technology.
1.2 Cutting Edge Voice Quality & HD VoIP
Based on AudioCodes’ advanced, robust and field-proven VoIPerfectHD™ software,
AudioCodes’ IP Phones are designed to utilize wideband coders. The phones feature enhanced
proprietary capabilities such as packet loss concealment, high quality wideband acoustic echo
canceler, and low-delay adaptive jitter buffers to enrich the HDVoIP experience.
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430HD and 440HD IP Phone
User's Manual 10 Document #: LTRT-11934
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430HD and 440HD IP Phone
User's Manual 14 Document #: LTRT-11934
2.3 Cabling
This section shows how to cable your phone.
Figure 2-3: Cabling
Action Description
Connect the short, straight end of the cord to the handset.
Connect the longer, straight end to the jack (RJ-9 port, for the handset) on the phone.
Connect the RJ-45 LAN port to your LAN network (LAN port or LAN switch/router), using a
CAT 5 / 5e Ethernet cable
Connect the RJ-45 PC port to a computer, using a CAT 5 / 5e straight-through Ethernet
cable
Connect the connector tip of the AC power adapter to the phone’s power socket (labelled DC
12V). Connect the two-prong AC adapter directly to the electrical wall outlet. When the
phone powers up, all the LEDs momentarily light up
Connect the RJ-9 headset jack to a headset (optional)
Note: If the LAN to which the phone is connected supports Power over Ethernet (PoE), no
AC adapter is required; the phone receives power from the Ethernet network.
Prior to connecting power, refer to the Compliancy and Regulatory Information at
www.audiocodes.com/library.
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User's Manual 2. Setting up the Phone
Version 2.0.11 15 430HD and 440HD IP Phone
2.4 Mounting the Phone
The phone can be mounted on a:
„
Desk (see Section 2.4.1 below)
„
Wall (see Section 2.4.2 on page 15)
See also https://www.youtube.com/watch?v=oGe9STB9lFE to assemble the base stand.
2.4.1 Desktop Mounting
This section shows how to place the phone on a desk or flat surface.
¾To mount the phone on a desk or flat surface:
1. Off-hook the handset (if on-hook) and place the phone upside down, i.e., base-up, on your
desktop.
2. On the phone's base, identify outer rails.
3. On the phone's stand, identify outer notches.
4. Invert the stand and align its outer notches with the base's outer rails.
5. Insert the stand's outer notches into the base's outer rails and slide the notches along the
rails until the stand click-locks into the base.
6. Revert the phone and stand it on the desktop.
2.4.1.1 Routing the Handset Cable
The phone features a groove for routing the handset cable.
2.4.2 Wall Mounting
This section shows how to mount the phone on a wall.
¾To mount the phone on a wall:
1. Attach the stand of the phone for the purpose of a wall mounting:
a. Detach the base.
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430HD and 440HD IP Phone
User's Manual 16 Document #: LTRT-11934
To detach the phone's stand, push this button
b. Attach it again as you did for a desktop mounting (see Section 2.4.1 on page 15) only
now make sure that it's flatly aligned to lie flush against the wall, i.e., slide the inner rails
of the phone stand onto the phone base's inner notches.
2. Connect the AC power adapter, LAN and PC cords.
3. In the wall, drill two horizontal holes at a distance of 3 15/16 inches (100 mm) from one
another, in line with the template.
4. Insert two masonry anchors into the holes if necessary.
5. Thread two screws (not supplied) into the two masonary anchors; ensure that the heads
extend sufficiently (about 3/16 inch or 5 mm from the wall) for the phone stand's keyhole
slots to hang on.
6. Hang the phone stand's keyhole slots on these screws.
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430HD and 440HD IP Phone
User's Manual 18 Document #: LTRT-11934
3.2 Softkeys
The table below describes softkeys displayed in the LCD according to menu level currently
accessed. To use a softkey, press the key located on the device directly below it.
Table 3-2: Softkeys
Softkey Description
Missed Displays missed calls.
Forward Defines and activates call forwarding.
Status Displayed in idle state. Activates presence status (Available, Busy, Do not disturb, Away, Be
right back, Reset).
Sign in
/Sign out
The 'Sign in' softkey is only displayed in the idle screen if you haven't signed in yet.
The 'Sign out' softkey is only displayed after pressing the 'Status' softkey after signing in.
Opens the phone's Directory. Lets you select a contact in the Corporate directory or
Personal directory. Displayed in idle state. Also displayed (for example) after lifting the
handset and after selecting >New Call / Trans, or Conf (see below).
Select Selects a menu or menu option. Identical to the OK key (either can be used).
BToE
Generates a pairing code to use when setting up Better Together over Ethernet.
A/a/1
Enables switching between input modes: abc, ABC, Abc, or numbers.
Save Saves settings.
Cancel Cancels the currently initiated call or configuration.
Dial
Displayed after a number is keyed, a directory contact is selected, or a logged call is selected.
Dials the phone number / directory contact / logged call.
Clear Displayed (for example) after entering a digit of a phone number. Deletes from right to left.
Displayed after a number is dialed and the call is answered on the other side. Also shown aft
er
you answer a call. Accesses the New Call / Transf screen in which you can key a number or
URL.
Conf
Displayed after a number is dialed and the call is answered on the other side. Also shown after
you answer a call. Accesses the NEW CALL screen in which you can key a number or URL.
Transf.
Displayed after a number is dialed and the call is answered on the other side. Also shown after
a call is answered. Enables keying a number or URL to transfer the call to.
URL Displayed after lifting the handset, after pressing and selecting New Call / Trans,after
pressing Conf, and after keying the key. Enables calling a URL.
Displayed after lifting the handset. Also displayed after New Call /Trans or Conf is selected.
Presents menu items All Calls, Missed Calls, Received Calls, Dialed Calls.
Detail Displayed (for example) after selecting a Call Log submenu: All Calls, Missed Calls,
Received Calls
or
Dialed Calls
. Displays the submenu's details (Time, Date, etc.).
End Displayed for example after pressing the Dial softkey and when the called party lifts the
handset/accepts the call. Also displayed after accepting an incoming call or lifting the handset
to answer. Ends the call.
Back Displayed for example after pressing the MENU key as well as after selecting any of the
submenu's under it. Returns you to the previous screen state or menu level.
Start Displayed after pressing Forward > selecting an extension line to which to forward.
Activates call forwarding.
Edit
Displayed after you select a contact (for example) to be edited.
Delete Displayed after pressing the MENU key > selecting Call Log softkey > selecting submenu All
Calls, Missed Calls, Received Calls or Dialed Calls) > pressing the Detail softkey. Before
deleting a call item, a warning prompt is displayed.
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User's Manual 3. Getting Started
Version 2.0.11 19 430HD and 440HD IP Phone
3.3 Navigating to Menu Items
Menus are used to access information and to configure the phone.
For example, select the:
„
Personal directory item under the Directory menu to add contacts
„
Missed Calls item under the Call Log menu to view missed calls and to reply to them
„
Network Status item under the Status menu to view the phone's IP address.
The figure below shows the phone's menus and submenus.
Figure 3-2: Menus
Note: The Administration menu is intended for system administrators only. It is password
protected. See the Administrator’s Manual for details.
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430HD and 440HD IP Phone
User's Manual 20 Document #: LTRT-11934
¾To access the menus:
„
Press the MENU key located on the device.
¾To navigate to menu items:
„
Press the navigation control's lower rim -OR- press the menu item's number, e.g., press 3 to
navigate to Speed Dial.
¾To select a menu or menu item:
„
Press the Select softkey or press the navigation control's OK button.
¾To cancel and move to a previous menu level:
„
Press the Back softkey.
3.4 Entering Numbers, Alphabetical Letters and Symbols
The phone’s keypad allows you to enter alphabetical letters, numbers and symbols, and to switch
from one mode to another.
¾To select a mode (e.g., lower case letters):
1. When signing in, for example, press the A/a/1 softkey and navigate in the mode menu to:
xabc =lower case letters -OR-
xABC = upper-case letters -OR-
xAbc = first-letter upper case, the rest lower case -OR-
x123 =numerical mode (i.e., numbers)
Figure 3-3: Alphanumerical Selection
2. Select abc; the selection is displayed (see the figure above). Press the MNO key (for
example) on the keypad; mis entered. Press the GHI key three successive times (pressing it
once produces g, twice produces h); iis entered (see the figure above). Enter k and e.
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