Yealink Yealink SIP-T21P User manual

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Copyright 2013 YEALINK NETWORK TECHNOLOGY CO., LTD
Copyright 2013 YealinkNetwork TechnologyCO.,LTD.All rightsreserved.Nopartsofthis
publicationmaybereproducedortransmittedinanyform orbyanymeans,electronic or
mechanical,photocopying, recording, orotherwise,foranypurpose,withouttheexpress written
permissionofYealinkNetworkTechnologyCO., LTD.Underthelaw, reproducingincludes
translatingintoanotherlanguageorformat.
Whenthispublicationismadeavailableonmedia, YealinkNetworkTechnologyCO., LTD. gives
itsconsenttodownloading andprintingcopies ofthecontentprovidedinthisfileonlyforprivate
use butnotforredistribution. Nopartsofthispublicationmaybesubjecttoalteration,
modificationorcommercial use.YealinkNetwork TechnologyCO., LTD. will notbeliableforany
damagesarising from use ofanillegallymodifiedoralteredpublication.
THESPECIFICATIONSAND INFORMATIONREGARDING THEPRODUCTSINTHISGUIDEARE
SUBJECTTO CHANGEWITHOUTNOTICE.ALL STATEMENTS,INFORMATION, AND
RECOMMENDATIONSINTHISGUIDEAREBELIEVEDTO BEACCURATEAND PRESENTED
WITHOUT WARRANTYOFANYKIND, EXPRESS ORIMPLIED. USERS MUST TAKEFULL
RESPONSIBILITYFORTHEIRAPPLICATIONOF PRODUCTS.
YEALINK NETWORK TECHNOLOGYCO., LTD. MAKESNOWARRANTYOF ANYKIND WITH
REGARDTO THISGUIDE, INCLUDING,BUT NOTLIMITED TO,THEIMPLIEDWARRANTIESOF
MERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSE.YealinkNetworkTechnology
CO.,LTD. shall notbeliableforerrorscontainedherein norforincidental orconsequential
damagesinconnectionwiththefurnishing,performance,oruse ofthisguide.
Hereby,YealinkNetworkTechnologyCO., LTD. declaresthatthisphone isinconformity
with the essentialrequirements andother relevantprovisionsoftheCE,FCC.
Thisdeviceis markedwiththeCEmarkincompliancewith ECDirectives2006/95/ECand 2004/108/EC.
Thisdeviceis compliantwithPart15 oftheFCCRules. Operationissubjecttothe followingtwoconditions:
1.This device maynotcauseharmfulinterference, and
2.This device mustacceptanyinterferencereceived, includinginterference thatmaycause undesired
operation.

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Note: This device is tested and complies with the limitsfor a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to providereasonable protection againstharmful interference in a
residential installation. Thisequipment generates,uses, and can radiate radio frequency energy and, ifnot
installed andused in accordance with the instructions, may causeharmful interference toradio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
thisequipment does causeharmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate thereceiving antenna.
2. Increase the separation between the equipment andreceiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technicianfor help.
Toavoidthepotentialeffectsonthe environmentand human healthasaresultof the
presence ofhazardoussubstances inelectricaland electronicequipment,end users of
electrical and electronic equipmentshould understandthemeaningofthe crossed-out
wheeled binsymbol. Donotdispose of WEEEasunsortedmunicipal waste and haveto
collect suchWEEEseparately.
. Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.

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YealinkSIP-T21Pfirmware containsthird-party softwareunderthe GNUGeneral PublicLicense (GPL).
Yealinkuses softwareunder the specific terms oftheGPL. Pleaserefer totheGPL for the exactterms and
conditionsof the license.
The originalGPLlicense, sourcecodeof componentslicensed under GPLand used inYealinkproductscan
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

AboutThisGuide
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Thankyouforchoosing theSIP-T21PIPphone,exquisitelydesignedtoprovidebusiness
telephonyfeatures,suchasCall Hold,CallTransfer, BusyLamp Field, MulticastPaging
andConferenceoveranIPnetwork.
Thisguideprovides everything youneedtoquicklyuse yournewphone.First,verify
withyoursystemadministratorthattheIPnetworkisreadyforphoneconfiguration.Also
besuretoreadthePackaging ContentsandRegulatoryNotices sectionsinthisguide
beforeyousetup anduse theSIP-T21PIPphone.
IfthisisyourfirsttimeusingtheSIP-T21PIPphone,werecommendthatyoufirstreferto
the and ,availableonline:
http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.
Note
Thisisthefirsteditionbasedonfirmwareversion71.Topicsprovidedin thisguide
include:
Chapter1Overview
Chapter2Getting Started
Chapter3 Customizing YourPhone
Chapter4Basic CallFeatures
Chapter5AdvancedPhoneFeatures
Shared Line, BusyLampFieldList,NetworkDirectoryandNetworkCall Log featuresare
hiddenforIPphonesinneutralversion, whichare designed forBroadWorksenvironment.
Pleasecontact yoursystemadministratorformoreinformation.

UserGuidefortheSIP-T21P IP Phone
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TableofContents
vii
About This Guide ...................................................................... v
InThisGuide......................................................................................................................... v
Table of Contents.....................................................................v i i
O v e r v i e w .................................................................................. 1
Hardware ComponentInstructions.................................................................................... 1
IconInstructions.................................................................................................................... 3
LED Instructions.....................................................................................................................4
User Interfaces.....................................................................................................................5
Phone User Interface........................................................................................................5
Web User Interface........................................................................................................... 5
Documentations................................................................................................................... 8
Getting Started......................................................................... 9
PackagingContents.............................................................................................................9
Phone Installation...............................................................................................................11
Phone Initialization.............................................................................................................13
Phone Status.......................................................................................................................13
BasicNetworkSettings......................................................................................................14
Registration.........................................................................................................................16
IdleScreen..........................................................................................................................16
Customizing Your Phone ......................................................... 17
GeneralSettings................................................................................................................17
Contrast............................................................................................................................17
Language.........................................................................................................................18
Time&Date.....................................................................................................................19
Administrator Password.................................................................................................20
KeyasSend.....................................................................................................................21
KeypadLock....................................................................................................................21
AudioSettings....................................................................................................................24
Volume.............................................................................................................................24
RingTones........................................................................................................................25
Contact Management.......................................................................................................27
Directory...........................................................................................................................27

UserGuidefortheSIP-T21P IP Phone
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LocalDirectory................................................................................................................28
Blacklist............................................................................................................................38
Remote PhoneBook........................................................................................................40
CallHistoryManagement................................................................................................42
SystemCustomizations......................................................................................................44
LogoCustomization........................................................................................................44
Headset Use....................................................................................................................45
DSS Keys ..........................................................................................................................46
Account Management...................................................................................................54
DialPlan...........................................................................................................................55
EmergencyNumber........................................................................................................61
Live Dialpad....................................................................................................................62
Hotline..............................................................................................................................63
Basic Call Features................................................................. 65
PlacingCalls.......................................................................................................................65
Answering Calls .................................................................................................................67
Ending Calls........................................................................................................................68
Redialing Numbers............................................................................................................69
Recent Call InDialing........................................................................................................69
AutoAnswer.......................................................................................................................70
AutoRedial..........................................................................................................................71
CallCompletion.................................................................................................................72
CallReturn...........................................................................................................................73
CallMute.............................................................................................................................73
CallHold/Resume...............................................................................................................74
Do NotDisturb (DND)........................................................................................................75
CallForward.......................................................................................................................78
CallTransfer........................................................................................................................84
CallWaiting........................................................................................................................86
Conference.........................................................................................................................86
LocalConference............................................................................................................87
NetworkConference......................................................................................................87
CallPark..............................................................................................................................89
CallPickup..........................................................................................................................90
AnonymousCall.................................................................................................................95
AnonymousCallRejection................................................................................................96
Advanced Phone Features..................................................... 97
BusyLampField (BLF).......................................................................................................97
CallRecording....................................................................................................................99
Hot Desking......................................................................................................................101
Intercom............................................................................................................................103

TableofContents
ix
Outgoing Intercom Calls..............................................................................................103
IncomingIntercom Calls..............................................................................................103
MulticastPaging...............................................................................................................105
SendingRTPStream.....................................................................................................105
ReceivingRTPStream...................................................................................................107
MusiconHold................................................................................................................... 108
AutomaticCallDistribution(ACD)..................................................................................109
Messages..........................................................................................................................111
ShortMessage Service(SMS)....................................................................................111
Voice Mail ......................................................................................................................113
Message WaitingIndicator (MWI).............................................................................114
Troubleshooting .....................................................................119
Regulatory Notices ................................................................129
ServiceAgreements........................................................................................................129
LimitationsofLiability...................................................................................................... 129
SafetyInstructions............................................................................................................129
Appendix A - Time Zones......................................................131
I n d e x ......................................................................................133

UserGuidefortheSIP-T21P IP Phone
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Overview
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ThischapterprovidestheoverviewoftheSIP-T21PIPphone. Topicsinclude:
HardwareComponentInstructions
IconInstructions
LED Instructions
UserInterfaces
Documentations
Ifyourequireadditional informationorassistancewithyournewphone,contactyour
systemadministrator.
Themain hardwarecomponentsoftheSIP-T21PIPphonearetheLCD screenandthe
keypad.

UserGuidefortheSIP-T21P IP Phone
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HardwarecomponentinstructionsoftheSIP-T21PIPphoneare:
Item Description
LCD Screen
Showsinformationaboutcalls,messages,softkeys,
time,dateandotherrelevantdata:
callerID, call duration
(forexample,)
"Saving config file!")
PowerIndicatorLED Indicates phonepowerstatusandphonestatus.
LineKeys Use these keystoactivateuptotwoaccountsand
assign
variousfeatures.
MESSAGEKey Indicates andaccessesvoicemails.
HEADSET Key Toggles theheadsetmode.
TRANKey Transfersa call toanotherparty.
RDKey Redialsa previouslydialednumber.
SpeakerphoneKey Toggles thehands-free speakerphonemode.
VolumeKey Adjuststhevolumeofthehandset,headset, speaker,
andringer.
Keypad Provides thedigits,lettersandspecial charactersin
context-sensitiveapplications.
Scroll through thedisplayedinformation.
Confirmsactionsoranswersincomingcalls.
Cancelsactions, rejectsincoming calls,mutes or
un-mutes calls.
SoftKeys Label automaticallytoidentitytheircontext-sensitive
features.

Overview
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Iconsappearing ontheLCD screenaredescribedin thefollowing table:
Icon Description
Networkisunavailable
Registeredsuccessfully
Registerfailed
Registering
Hands-free speakerphonemode
Handsetmode
Headsetmode
Multi-lingual lowercaselettersinputmode
Multi-lingual uppercase lettersinputmode
Alphanumeric inputmode
Numeric inputmode
Multi-lingualuppercaseandlowercase
lettersinputmode
VoiceMail
TextMessage
AutoAnswer
DoNotDisturb
Call Forwarded/ForwardedCalls
Call Hold
Call Mute
Ringervolumeis0

UserGuidefortheSIP-T21P IP Phone
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Icon Description
KeypadLock
ReceivedCalls
PlacedCalls
MissedCalls
Recording boxisfull
Acallcannotberecorded
Recording startssuccessfully
Recording cannotbestarted
Recording cannotbestopped
Line key LED
LED Status Description
Solidgreen
Thelineisinconversation.
Thelineisseized.
Fastflashing green Thelinereceivesanincoming call.
Slowflashing green Thecall isplacedonhold.
Off Thelineisinactive.
Line key LED (configuredasBLFkey)
LED Status Description
Solidgreen Themonitoreduserisbusy.
Fastflashing green Themonitoreduserreceives an incoming call.
Off Themonitoreduserisidle.
Themonitoreduserdoesnotexist.

Overview
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TwowaystocustomizeconfigurationsofyourSIP-T21PIPphone:
TheuserinterfaceontheIPphone.
Theuserinterfaceina webbrowseron yourPC.
ThehardwarecomponentskeypadandLCDscreenconstitutethephoneuserinterface,
whichallowstheusertoexecuteall calloperationtasksandbasic configuration
changes directlyonthephone.Inaddition,youcan use theweb userinterface to
access all configurationsettings.Inmanycases, eitherthephoneuserinterfaceand/or
theweb userinterfaceinterchangeably. However,in somecases, itisonlypossibleto
use oneortheotherinterfacetooperatethephoneandchangesettings.
Youcan customizeyourphonebypressingtheMenu softkeytoaccess thephoneuser
interface. TheAdvancedSettingsoptionisonlyaccessibletotheadministrator, andthe
defaultadministratorpasswordis admin (case-sensitive).Formoreinformationon
customizing yourphonewith theavailableoptionsfrom thephoneuserinterface,refer
to Customizing YourPhone onpage 17.
In addition tothephoneuserinterface,you can alsocustomizeyourphonevia webuser
interface. Inordertoaccess theweb userinterface,youneedtoknowtheIPaddressof
yournewphone.Toobtain theIPaddress,press theOKkeyonthephone.EntertheIP
address (e.g., http://192.168.0.10 or192.168.0.10)in theaddress barofwebbrowseron
yourPC. Thedefaultadministratorusernameandpasswordareboth admin
(case-sensitive).
Theoptionsyoucanuse tocustomizetheIPphoneviaphoneuserinterface and/orvia
web userinterface arelistedinthefollowing table:
Options Phone User Interface Web User Interface
Status
--IPAddress
--IPv6
--MAC
--Firmware
--Network
--Phone
--Accounts
Basic Phone Settings

UserGuidefortheSIP-T21P IP Phone
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Options Phone User Interface Web User Interface
--Contrast
--Language
--Time&Date
--AdministratorPassword
--KeyasSend
--KeypadLock
--Volume
--Ring Tones
--ContactManagement
--Directory
--LocalDirectory
--Blacklist
--RemotePhoneBook
--Call HistoryManagement
--LogoCustomization
--HeadsetPrior
--DSS Keys
--AccountRegistration
--Dial Plan
--EmergencyNumber
--LiveDialpad
--Hotline
Basic Call Features
--RecentCall InDialing
--AutoAnswer
--AutoRedial
--Call Completion
--Call Return
--DND
--Call Forward
--Call Transfer
--Call Waiting
--Conference
--Call Park
--Call Pickup
--AnonymousCall
--AnonymousCallRejection
Advanced Phone Features
--BLF
--Call Recording
--HotDesking

Overview
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Options Phone User Interface Web User Interface
--Intercom
--MulticastPaging
--MusiconHold
--ACD
--Messages
SIP Account
--UserOptions
--RegisterStatus
--Activation
--Label
--DisplayName
--RegisterName
--UserName
--Password
--SIPServer1/2
--ServerOption
--ServerPort
--OutboundStatus
--OutboundProxy
--NAT Traversal
--STUNStatus
--STUNServer
Note
The
tableabove
list
s
mostof the
f
eatureoptions
.
Pleaserefertothe rel
evant
section
sfor
moreinformation.

UserGuidefortheSIP-T21P IP Phone
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ThefollowingtableshowsdocumentationsavailablefortheSIP-T21PIPphone.
Name Contents Where found Format/Language
QuickInstallation
Guide
Basic setup ofthe
phone
Inthe
package PDF/English
QuickReference
Guide
Basic call features and
phonecustomizations
Inthe
package PDF/English
UserGuide
Phone/Web user
interfacesettings
Basic call features and
advancedphone
features
CD attached
inthe
package
PDF/English
Note
Youcanalso downloadthelatestdocumentationsonline:
http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.

GettingStarted
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Thischapterprovidesbasic installationinstructionsandinformation forobtaining the
bestperformancewiththeSIP-T21PIPphone.Topicsinclude:
Packaging Contents
PhoneInstallation
PhoneInitialization
PhoneStatus
Basic NetworkSettings
Registration
IdleScreen
Ifyourequireadditional informationorassistancewithyournewphone,contactyour
systemadministrator.
Thefollowingcomponentsareincludedin yourSIP-T21PIPphonepackage:
SIP-T21PIP Phone
PhoneStand

UserGuidefortheSIP-T21P IP Phone
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PowerAdapter
Handset& Handset Cord
EthernetCable
QuickInstallation Guide & Quick Reference Guide
CD-ROM
Checkthelistbeforeinstallation.Ifyoufindanything missing, contactyoursystem
administrator.