Mitel NETWORKS 5010 User manual

IP Phone
5010
MITEL NETWORKS
USER GUIDE

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Contents
INTRODUCTION 
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DQH[WHQVLRQQX EHU
z
DQH[WHQVLRQJURXSQX EHU
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OLQHQX EHU
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OLQHJURXSQX EHURU
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6\VWH RU3HUVRQDO6SHHG&DOOQX EHU
(YHU\SHUVRQDONH\KDVDGXDOFRORUHGUHGDQGJUHHQOLJKWDVVRFLDWHGZLWKLWZKLFKJLYHVWKHVWDWXV
RIDQH[WHQVLRQH[WHQVLRQJURXSOLQHOLQHJURXSRUIHDWXUHSURJUD HGXQGHUWKHNH\7KHNH\V
OLJKWJLYHVWKHVWDWXVRIWKHH[WHQVLRQ%XV\/D S)LHOG7KLVNH\FDQDOVREHXVHGWRGLUHFWO\GLDO
WUDQVIHUDFDOOWRRUSLFNXSDFDOOULQJLQJDWWKHH[WHQVLRQ'LUHFW6WDWLRQ6HOHFWLRQ5HIHUWR8VLQJ
RXU0LWHO1HWZRUNV,33KRQHIRUGHWDLOHGRSHUDWLQJLQVWUXFWLRQVRQSURJUD LQJDQGXVLQJWKH
SHUVRQDONH\V
)UHTXHQWO\GLDOHGH[WHUQDOQX EHUV3HUVRQDO6SHHG&DOOV D\DOVREHVWRUHGDVDVHFRQGDU\IHDWXUH
XQGHUDQ\RIWKHWZHOYHNH\SDGNH\V7RGLDOD3HUVRQDO6SHHG&DOOVWRUHGXQGHUDNH\SDGNH\RU
XQGHUDSHUVRQDONH\DWWKHVHFRQGDU\OHYHOSUHVV6KLIWIROORZHGE\WKHNH\XQGHUZKLFKWKHQX EHU
LVVWRUHG5HIHUWR3HUVRQDO6SHHG&DOOVIRU RUHLQIRU DWLRQRQVHWWLQJXSDQGXVLQJWKLVIHDWXUH
7KH DQG NH\VSRVLWLRQHGDERYHWKHNH\SDGDUHXVHGWRFRQWUROWKHKDQGVHWULQJHUDQG
ORXGVSHDNHUYROX HSOXVWKHGLVSOD\FRQWUDVWRQWKH/&'5HIHUWR7LSVIRU RXU&RPIRUWDQG6DIHW 
IRU RUHLQIRU DWLRQRQFKDQJLQJWKHYROX H
7KHEDVHRIWKHWHOHSKRQHWLOWVWRSURYLGHDEHWWHUYLHZRIWKHNH\VDQGGLVSOD\


Fixed Function Keys
7KHIROORZLQJIL[HGIXQFWLRQNH\VDUHDYDLODEOHRQ\RXU0LWHO1HWZRUNV,33KRQH7KHVHNH\
IXQFWLRQVFDQQRWEH RGLILHGRUGHOHWHG
SuperKey
8VHGIRUSURJUD LQJIHDWXUHVXQGHUSHUVRQDONH\VDQGVHWWLQJXSFDOOIRUZDUGLQJ
Hold
8VHGIRUSODFLQJDQGUHWULHYLQJFDOOHUVRQKROG
Message
8VHGWROHDYHD HVVDJHZDLWLQJLQGLFDWRUDWDQRWKHUH[WHQVLRQ7KHFDOOHGH[WHQVLRQFDQFDOO\RX
EDFNE\SUHVVLQJ0HVVDJH7KLVNH\LVXVHGLQFRQMXQFWLRQZLWKWKH0HVVDJH,QGLFDWRUZKLFKIODVKHV
ZKHQ\RXKDYHD HVVDJHZDLWLQJ5HIHUWR0HVVDJH:DLWLQJIRU RUHLQIRU DWLRQ
Cancel
8VHGWRFDQFHOWKHFXUUHQWRSHUDWLRQDQGUHWXUQ\RXWRGLDOWRQH3UHVVLQJWKLVNH\LVHTXLYDOHQWWR
UHSODFLQJ\RXUKDQGVHWDQGOLIWLQJLWXSDJDLQ:KHQWKLVNH\LVSUHVVHGGXULQJSURJUD LQJXVLQJ
6XSHU.H\\RXDUHUHWXUQHGWRWKHSUHYLRXVSURJUD LQJVWHS
Trans/Conf
8VHGWRWH SRUDULO\SODFHDFDOORQKROGEHIRUHWUDQVIHUULQJWRDQRWKHUSDUW\DQGWRLQLWLDWHDWKUHH
SDUW\FRQIHUHQFHFDOO
Shift
8VHGWR
S
UR
J
UD DQGDFFHVV3HUVRQDO6
S
HHG&DOOQX EHUVVDYHGDVVHFRQGDU
\
IHDWXUHVXQGHU
S
HUVRQDO
NH\VDQGNH\SDGNH\V
3UHVVLQJ6KLIWWZLFHUHGLDOVWKHODVWH[WHUQDOO\GLDOHGQX EHU
Intercom
8VHGWRLQGLFDWHFDOOVIRU
\
RXUH[WHQVLRQDQGDOORZV
\
RXWRUHWULHYHFDOOVIUR KROG:KHQDFDOODUULYHV
DW\RXUH[WHQVLRQ,QWHUFRPIODVKHVZLWKULQJLQJFDGHQFH7KHFDOOFDQWKHQEHDQVZHUHGE\SLFNLQJ
XSWKHKDQGVHWRUSUHVVLQJ,QWHUFRP$IWHUDQVZHULQJDQLQFR LQJFDOO,QWHUFRPOLJKWVJUHHQ
LQGLFDWLQJWKDWDFDOOLVLQSURJUHVV
and
8VHGWRFKDQJHWKHULQJLQJKDQGVHWDQGORXGVSHDNHUYROX HSOXVWKHGLVSOD\FRQWUDVWRQWKH/&'
7KHVHNH\VDUHDOVRXVHGWRQDYLJDWHWKURXJKWKH3KRQHERRN


Customizing your Mitel Networks 5010 IP Phone
7KHULQJLQJKDQGVHWDQGVSHDNHUYROX HDUHDOODGMXVWDEOHDQGVRDUHWKHULQJLQJSLWFKDQGWKH
GLVSOD\FRQWUDVW
$OOWKHYROX HVHWWLQJVDUHVHSDUDWHVRFKDQJLQJRQHGRHVQRWL SDFWWKHRWKHUV
Ringer Control
7RDGMXVWWKHULQJHUYROX HZKLOH\RXUH[WHQVLRQLVULQJLQJSUHVV WRLQFUHDVHWKHYROX HDQG WR
GHFUHDVHWKHYROX H
Ringer Pitch
<RXFDQDGMXVWWKHULQJLQJFKDUDFWHULVWLFVRI\RXU0LWHO1HWZRUNV,33KRQHWRGLVWLQJXLVKLWIUR 
RWKHUSKRQHVLQWKHDUHDE\DGMXVWLQJWKHULQJSLWFK
To adjust the Ringer Pitch while your extension is idle:
 /LIWWKHKDQGVHW
 'LDOWKH5LQJHU3LWFKIHDWXUHDFFHVVFRGH
<RXUH[WHQVLRQVWDUWVWRULQJFRQWLQXRXVO 
 3UHVV WRLQFUHDVHWKHSLWFKDQG WRGHFUHDVHWKHSLWFK
 :KHQ\RXDUHVDWLVILHGZLWKWKHSLWFKUHSODFHWKHKDQGVHW
Handset Receiver Volume Control
7RDGMXVWWKH+DQGVHW5HFHLYHUYROX HZKHQ\RXDUHXVLQJWKHKDQGVHWSUHVV WRLQFUHDVHWKH
YROX HDQG WRGHFUHDVHWKHYROX H
Speaker Volume Control
7RDGMXVWWKH6SHDNHUYROX HGXULQJDKDQGVIUHHFRQYHUVDWLRQSUHVV WRLQFUHDVHWKHYROX HDQG
WRGHFUHDVHWKHYROX H
Display Contrast Control
7RDGMXVWWKHFRQWUDVWFRQWURORQ\RXUWHOHSKRQHV/&'SUHVV WRLQFUHDVHWKHGLVSOD\FRQWUDVWDQG
WRGHFUHDVHWKHFRQWUDVW


Programming your Keys
Programming a Personal Key
(YHU\SHUVRQDONH\RQ\RXU0LWHO1HWZRUNV,33KRQHFDQEHSURJUD HGWRVWRUHDIHDWXUHDQG
DVSHHGFDOOQX EHU<RXFDQDVVLJQRQHIHDWXUHWRHDFKSHUVRQDONH\
$GGLWLRQDOO\3HUVRQDO6SHHG&DOOQX EHUVFDQEHVWRUHGXQGHUDSHUVRQDONH\DORQJZLWKDIHDWXUH
7KHQX EHUVDUHVWRUHGDWWKHVHFRQGDU\OHYHODQGDUHGHVFULEHGLQ RUHGHWDLOXQGHU3HUVRQDO
6SHHG&DOOV
7KHIROORZLQJLQVWUXFWLRQVGHVFULEHKRZWRSURJUD \RXUSHUVRQDONH\VZLWKDIHDWXUH7KHILUVWVHWRI
LQVWUXFWLRQVGHVFULEHKRZWRSURJUD DNH\ZKLFKGRHVQRWUHTXLUH DQGDWRU\LQIRU DWLRQWKDWLV
GRHVQRWUHTXLUHWKHLQFOXVLRQRIDQH[WHQVLRQQX EHU7KHVHFRQGVHWRILQVWUXFWLRQVGHVFULEHKRZWR
SURJUD DNH\ZKLFKUHTXLUHV DQGDWRU\LQIRU DWLRQ
1RWH 
 :KHQSURJUD LQJ\RXUNH\V\RXFDQSUHVV6XSHU.H\DWDQ\WL HWROHDYHSURJUD LQJRU
SUHVV&DQFHOWRUHWXUQWRWKHSUHYLRXV HQX
 <RXFDQWH SRUDULO\GLVDEOHWKH6XSHU.H\WRSUHYHQWWD SHULQJZLWKWKHIHDWXUHSURJUD LQJRQ
\RXUSKRQH)RU RUHLQIRU DWLRQVHH3,1&RGHV
To program a personal key which does not require mandatory information:
 3UHVV6XSHU.H\
 3UHVVUHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVV
 3UHVVWKHNH\WREHSURJUD HG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
 3UHVVWRFKDQJHWKHNH\
 3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIDYDLODEOHIHDWXUHVXQWLOWKHGHVLUHGIHDWXUHLV
GLVSOD\HG
 3UHVVWRVHOHFWWKHIHDWXUHDQGVDYHXQGHUWKHFKRVHQNH\
 3UHVVWRVDYHXQGHUWKHFKRVHQNH\
 3UHVV6XSHU.H\WRFR
S
OHWHWKHR
S
HUDWLRQRU
S
UHVVDQRWKHU
S
HUVRQDONH
\
DQG
S
URFHHGWR
S
UR
J
UD 
DQRWKHUIHDWXUH
 :ULWHWKHIHDWXUHQD HRQWKHNH\ODEHO


To program a personal key which requires mandatory information:
 3UHVV6XSHU.H\
 3UHVVUHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVV
 3UHVVWKHNH\WREHSURJUD HG
,IDIHDWXUHRUVSHHGFDOOLVDOUHDG VWRUHGXQGHUWKHVHOHFWHGNH LWLVGLVSOD HGZLWKWKHRSWLRQ
WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
 3UHVVWRFKDQJH
 3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIDYDLODEOHIHDWXUHVXQWLOWKHGHVLUHGIHDWXUHLV
GLVSOD\HG
 3UHVVWRVHOHFWWKHIHDWXUH
 'LDOWKHDGGLWLRQDOLQIRU DWLRQIRUH[D SOHWKHH[WHQVLRQQX EHU
<RXFDQQRWSURFHHGXQWLOWKHPDQGDWRU LQIRUPDWLRQLVLQFOXGHG
 3UHVVWRVDYHXQGHUWKHFKRVHQNH\
 3UHVV6XSHU.H\WRFR
S
OHWHWKHR
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HUDWLRQRU
S
UHVVDQRWKHU
S
HUVRQDONH
\
DQG
S
URFHHGWR
S
UR
J
UD 
DQRWKHUIHDWXUH
 :ULWHWKHIHDWXUHQD HRQWKHNH\ODEHO
Removing a Feature from a Personal Key
 3UHVV6XSHU.H\
 3UHVVUHSHDWHGO\XQWLO3(5621$/.(<6"LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 3UHVVWKHNH\WREHFOHDUHG
7KHIHDWXUHFXUUHQWO VWRUHGLVGLVSOD HG
 3UHVVWKHWRFOHDUWKHNH\
7KHNH VIHDWXUHLVUHPRYHG
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Programming a DSS/BLF key
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To program a DSS/BLF key:
 3UHVV6XSHU.H\
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WRFKDQJHRUFOHDUWKHNH 
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Programming an EXTENSION GROUP key
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To program an EXTENSION GROUP key:
 3UHVV6XSHU.H\
 3UHVVXQWLO3(5621$/.(<6"LVGLVSOD\HG
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Programming a LINE key
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To program a LINE key:
 3UHVV6XSHU.H\
 3UHVVXQWLO3(5621$/.(<6"LVGLVSOD\HG
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3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
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Programming a LINE GROUP key
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VLQJOHNH\SUHVV7KH/,1(*5283NH\OLJKWLQGLFDWHVWKHVWDWXVRIDOLQHJURXS
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 

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To program a LINE GROUP key:
 3UHVV6XSHU.H\
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WRFKDQJHRUFOHDUWKHNH 
3UHVVWRFKDQJHWKHNH RUWRFOHDUWKHNH 
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 3UHVVUHSHDWHGO\WRVFUROOGRZQWKHOLVWRIIHDWXUHVXQWLO/,1(*5283LVGLVSOD\HG
 3UHVVWRVHOHFWWKLVRSWLRQ
 'LDOWKHUHTXLUHGOLQHJURXSQX EHULQWZRGLJLWIRU DWIRUH[D SOH
,I RXPDNHDPLVWDNHZKHQGLDOLQJWKHH[WHQVLRQJURXSQXPEHUSUHVVUHSHDWHGO WRUHPRYH
WKHLQFRUUHFWGLJLWV
 3UHVVWRVDYHWKHOLQHQX EHUXQGHUWKHVHOHFWHGSHUVRQDONH\
,I RXGLDODQLQYDOLGOLQHJURXSQXPEHUWKHV VWHPZLOOQRWDOORZ RXWRVDYHWKHOLQHJURXS
QXPEHUWKDWLVSUHVVLQJKDVQRHIIHFW
 3UHVV6XSHU.H\WRFR
S
OHWHWKHR
S
HUDWLRQRU
S
UHVVDQRWKHU
S
HUVRQDONH
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DQG
S
URFHHGWR
S
UR
J
UD 
DQRWKHUIHDWXUH
 :ULWHWKHOLQHJURXSQX EHURQWKHNH\ODEHO


Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFR LQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWH 
JHQHUDWHV<RXFDQSURJUD DQ$&&2817&2'(NH\ZLWKRUZLWKRXWVSHFLI\LQJDQDFFRXQWFRGH,I
\RXKDYHDQDFFRXQWFRGHWKDW\RXXVHRQDUHJXODUEDVLVLW D\EHHDVLHUWRVWRUHWKHDFFRXQWFRGH
ZLWKWKH$&&2817&2'(NH\WKLVVDYHV\RXIUR KDYLQJWRGLDOWKHDFFRXQWFRGHHYHU\WL H\RX
ZDQWWRDVVLJQLWWRDFDOO
$FFRXQWFRGHV XVWEHEHWZHHQWKUHHDQGWZHQW\GLJLWVORQJDQGLQWKHUDQJH

&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVWKHFR SOHWHWHOHSKRQHQX EHUIUR DSSHDULQJ
LQWKHFDOOUHFRUGV
1RWHV 
 &RQWDFW\RXU$G LQLVWUDWRUIRUDOLVWRIDFFRXQWFRGHV
 <RX XVWKDYHDSUHSURJUD HG(;&/86,9(+2/'NH\VHWXSRQ\RXUH[WHQVLRQWRXVHWKLV
IHDWXUH5HIHUWR([FOXVLYH+ROGIRU RUHLQIRU DWLRQRQWKHXVHRIWKLVIHDWXUH
PROGRAMMING
3URJUD DQ$&&2817&2'(NH\DQG(;&/86,9(+2/'NH\DVGHVFULEHGXQGHU3URJUDPPLQJD
3HUVRQDO.H 
1RWH $Q$&&2817&2'(NH\FDQEHVDYHGZLWKRUZLWKRXWWKHLQFOXVLRQRIDQDFFRXQWFRGH
Allocating an Account Code to an Outgoing Call
If you have an ACCOUNT CODE key programmed with a specific account code:
 3UHVVWKH$&&2817&2'(NH\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQX EHU
If you have an ACCOUNT CODE key without a specific account code programmed:
 3UHVVWKH$&&2817&2'(NH\
 'LDOWKHUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQX EHU
If you do not have an ACCOUNT CODE key programmed:
 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHUHTXLUHG$FFRXQW&RGH
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQX EHU


Allocating an Account Code to a Call in Progress
,I\RXZLVKWRFKDQJHWKHDFFRXQWFRGHDVVRFLDWHGZLWKDQLQFR LQJRURXWJRLQJFDOOSHUKDSVDFDOO
KDVEHHQWUDQVIHUUHGWR\RXIUR DGHSDUW HQWZLWKDGLIIHUHQWDFFRXQWFRGH\RX D\DVVLJQD
GLIIHUHQWDFFRXQWFRGHZKLOHFRQQHFWHGWRWKHFDOO,QWKLVZD\QX HURXVDFFRXQWFRGHVFDQEH
DVVRFLDWHGZLWKRQHFDOO
If you have an ACCOUNT CODE key programmed with a specific account code:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&2817&2'(NH\
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
If you have an ACCOUNT CODE key without a specific account code programmed:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 3UHVVWKH$&&2817&2'(NH\
 'LDOWKHUHTXLUHGDFFRXQWFRGH
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
If you do not have an ACCOUNT CODE key programmed:
 :KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\SUHVVWKH(;&/86,9(+2/'NH\
 'LDOWKH$FFRXQW&RGHIHDWXUHDFFHVVFRGH
 'LDOWKHUHTXLUHGDFFRXQWFRGH
 3UHVVWKH(;&/86,9(+2/'NH\DJDLQ
7KHFDOOHULVUHFRQQHFWHGDQGWKHFDOODVVLJQHGZLWKWKHQHZDFFRXQWFRGH
Alarm Calls
<RXFDQVHWXSDQDODU ZDNHXSRUUH LQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWL H<RX
XVWDQVZHUDULQJLQJDODU FDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODU FDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I\RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWL HSHULRG\RXUH[WHQVLRQULQJVDJDLQHYHU\
 LQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRD D[L X RIWHQWL HVRUXQWLO\RXDQVZHU\RXU
DODU FDOO
1RWHV 
 $QDODU FDOOLVQRWUHSHDWHGRQVXFFHVVLYHGD\VZKLFK HDQVWKDW\RX XVWVHWXSWKHDODU 
FDOOGDLO\
 <RXU$G LQLVWUDWRUFDQVHWXSDQDODU FDOOIRU\RX&RQWDFW\RXU$G LQLVWUDWRUIRUGHWDLOV
OPERATION
To set up an Alarm Call from your extension:
 'LDOWKH$ODU &DOOIHDWXUHDFFHVVFRGH
 'LDOWKHWL HXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
z
'LDOWKH$ODU &DOO&DQFHOIHDWXUHDFFHVVFRGH


Answer External Call
,I\RXZDQWWRDQVZHUH[WHUQDOFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXUH[WHQVLRQ\RXQHHGWR
SURJUD DQ$16:(5(;7(51$/NH\<RXDQVZHUWKHLQFR LQJFDOOE\SUHVVLQJWKHIODVKLQJSUH
SURJUD HG$16:(5(;7(51$/NH\<RXU$16:(5(;7(51$/NH\FRQWLQXHVWRIODVKXQWLODOO
LQFR LQJH[WHUQDOFDOOVKDYHEHHQDQVZHUHG
PROGRAMMING
3URJUD WKH$16:(5(;7(51$/NH\DVGHVFULEHGXQGHU3URJUDPPLQJ RXU.H V
OPERATION
1RWH <RX XVWKDYHDSUHSURJUD HG$16:(5(;7(51$/NH\VHWXSRQ\RXUH[WHQVLRQWRXVH
WKLVIHDWXUH
To answer external calls using the ANSWER EXTERNAL key:
z
3UHVVWKHIODVKLQJ$16:(5(;7(51$/NH\
7KH$16:(5(;7(51$/NH FRQWLQXHVWRIODVKXQWLODOOWKHLQFRPLQJH[WHUQDOFDOOVKDYHEHHQ
DQVZHUHG
Answer Next Call
7KLVIHDWXUHLVVL LODUWR$QVZHU([WHUQDO&DOOH[FHSWWKDWLWDSSOLHVWR$//LQFR LQJLQWHUQDODQG
H[WHUQDOFDOOV$QVZHU1H[W&DOODOORZV\RXWRDQVZHUFDOOVLQWKHRUGHUWKDWWKH\DUULYHDW\RXU
H[WHQVLRQZLWKH[WHUQDOFDOOVUHFHLYLQJSULRULW\RYHULQWHUQDOFDOOV<RXDQVZHUWKHLQFR LQJFDOOE\
SUHVVLQJWKHIODVKLQJSUHSURJUD HG$16:(51(;7&$//NH\7KH$16:(51(;7&$//NH\
FRQWLQXHVWRIODVKXQWLO\RXKDYHDQVZHUHGDOOWKHFDOOV
1RWHV 
 <RXFDQRQO
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DQVZHULQFR LQ
J
LQWHUQDOFDOOVXVLQ
J
WKLVIHDWXUHLIWKHFDOOLQ
J
H[WHQVLRQQX EHULVLQ
\RXUH[WHQVLRQJURXS&RQWDFW\RXU$G LQLVWUDWRUIRUDOLVWRIH[WHQVLRQVLQ\RXUH[WHQVLRQJURXS
 ([WHUQDOFDOOVWDNHSULRULW\RYHULQWHUQDOFDOOVZKHQERWKDUHZDLWLQJSUHVVLQJWKH$16:(5
1(;7&$//NH\ZLOODQVZHUWKHH[WHUQDOFDOOHYHQLIWKHLQWHUQDOFDOODUULYHGILUVW
PROGRAMMING
3URJUD WKH$16:(51(;7&$//NH\DVGHVFULEHGXQGHU3URJUDPPLQJ RXU.H V
OPERATION
1RWH <RX XVWKDYHDSUHSURJUD HG$16:(51(;7&$//NH\VHWXSRQ\RXUH[WHQVLRQWRXVH
WKLVIHDWXUH
To answer internal and external calls in the order that they arrive at your extension:
z
3UHVVWKHIODVKLQJ$16:(51(;7&$//NH\
7KH$16:(51(;7&$//NH FRQWLQXHVWRIODVKXQWLODOOLQFRPLQJFDOOVKDYHEHHQDQVZHUHG


Automatic Hold
:KLOHLQFRQYHUVDWLRQZLWKDQRWKHUSDUW\WKLVIHDWXUHDOORZV\RXWR DNHRUUHFHLYHDFDOOZLWKRXW
SODFLQJWKHFXUUHQWFDOORQKROGILUVW
1RWH $XWR DWLF([FOXVLYH+ROGFDQDOVREHXVHGWR DNHDIDVWWUDQVIHUWKDWLVLI\RX DNHDFDOO
WRDQRWKHUH[WHQVLRQXVHUZKLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOODQG
\
RXUH
S
ODFH
\
RXUKDQGVHW
WKHKHOGSDUW\LVWUDQVIHUUHGWRWKHQHZFDOO)RU RUHLQIRU DWLRQRQWUDQVIHUULQJFDOOVUHIHUWR&DOO
7UDQVIHU
OPERATION
Outgoing Calls
To place the current call on Automatic Exclusive Hold and make another call:
z
:KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOO DNHDQRWKHUFDOO
7KHFDOOHUSODFHGRQKROGKHDUVVLOHQFHWRQHRUPXVLFRQKROG7KHFDOOLVKHOGXQGHU7UDQV&RQI
$Q DVVRFLDWHG'66%/)RU/,1(NH VOLJKWVROLGUHG<RXKHDUGLDOWRQH
To return to the call placed on hold:
z
3UHVVWKH&DQFHONH\
To transfer the held party to the newly-called party:
z
:KLOHLQFRQYHUVDWLRQZLWKWKHQHZO\FDOOHGSDUW\UHSODFH\RXUKDQGVHW
Incoming Calls
To place the current call on Automatic System Hold and answer an incoming call:
 :KLOHLQFRQYHUVDWLRQZLWKDQHVWDEOLVKHGFDOOSUHVVWKHIODVKLQJNH\ZKLFKLVLQGLFDWLQJWKH
LQFR LQJFDOO
 +DQGOHWKHQHZFDOODVXVXDO
To return to the held call:
z
:KLOH\RXUH[WHQVLRQLVLGOHSUHVV,QWHUFRPRULIWKHFDOOKDVDQDVVRFLDWHG'66%/)RU/,1(
NH\SUHVVWKLVNH\