Avaya 4630 User manual

DEFINITY®
4630 IP Telephone
Release 1
User’s Guide
555-233-764
Comcode 700198757
Issue 1
December 2001

Copyright and Legal Notices
Copyright 2001, Avaya, Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this book
was complete and accurate at the time of printing. However,
information is subject to change.
Avaya Web Page
The World Wide Web home page for Avaya is:
http://www.avaya.com
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not
a corporate employee, agent, subcontractor, or working on your
company’s behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can
result in substantial additional charges for your telecommunica-
tions services.
Avaya Fraud Intervention
If you suspect you are being victimized by toll fraud and you need
technical support or assistance, call the appropriate Avaya
National Customer Care Center telephone number. Users of the
MERLIN®, PARTNER®, and System 25 products should call 1
800 628-2888. Users of the System 75, System 85, DEFINITY®
Generic 1, 2 and 3, and DEFINITY® ECS products should call 1
800 643-2353.
Providing Telecommunications Security
Telecommunications security of voice, data, and/or video commu-
nications is the prevention of any type of intrusion to, that is,
either unauthorized or malicious access to or use of, your com-
pany’s telecommunications equipment) by some party.
Your company’s “telecommunications equipment” includes both
this Avaya product and any other voice/data/video equipment that
could be accessed via this Avaya product (i.e., “networked equip-
ment”).
An “outside party” is anyone who is not a corporate employee,
agent, subcontractor, or working on your company’s behalf.
Whereas, a “malicious party” is anyone, including someone who
may be otherwise authorized, who accesses your telecommunica-
tions equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-mul-
tiplexed and/or circuit-based) or asynchronous (character-, mes-
sage-, or packet-based) equipment or interfaces for reasons of:
• Utilization of capabilities special to the accessed equipment
• Theft (such as, of intellectual property, financial assets, or
toll-facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions asso-
ciated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company including, but not limited to,
human/data privacy, intellectual property, material assets, finan-
cial resources, labor costs, and/or legal costs.
Your Responsibility for Your Company’s Telecommunications
Security
The final responsibility for securing both this system and its net-
worked equipment rests with you – an Avaya customer’s system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge
and resources from a variety of sources including, but not limited
to: • Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you
and your peers should carefully program and configure your:
• Avaya-provided telecommunications systems and their
interfaces
• Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
Avaya does not warrant that this product or any of its networked
equipment is either immune from or will prevent either unautho-
rized or malicious intrusions. Avaya will not be responsible for
any charges, losses, or damages that result from such intrusions.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and
found to comply with the limits for a Class A digital device, pur-
suant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio-frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Opera-
tion of this equipment in a residential area is likely to cause harm-
ful interference, in which case the user will be required to correct
the interference at his own expense.
Part 15: Class B Statement. This equipment has been tested and
found to comply with the limits for a Class B digital device, pursu-
ant to Part 15 of the FCC Rules. These limits are designed to pro-
vide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can
radiate radio-frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equip-
ment does cause harmful interference to radio or television recep-
tion, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient the receiving television or radio antenna where
this may be done safely.
• To the extent possible, relocate the receiver with respect to
the telephone equipment.
• Where the telephone equipment requires ac power, plug the
telephone into a different ac outlet so that the telephone
equipment and receiver are on different branch circuits.

Part 15: Personal Computer Statement. This equipment
has been certified to comply with the limits for a Class B
computing device, pursuant to Subpart J of Part 15 of FCC
Rules. Only peripherals (computing input/output devices,
terminals, printers, etc.) certified to comply with the Class B
limits may be attached to this computer. Operation with non-
certified peripherals is likely to result in interference to radio
and television reception.
Part 68: Network Registration Number. This equipment is
registered with the FCC in accordance with Part 68 of the
FCC Rules.
Part 68: Answer-Supervision Signaling. Allowing this
equipment to be operated in a manner that does not provide
proper answer-supervision signaling is in violation of Part 68
Rules. This equipment returns answer-supervision signals to
the public switched network when:
• Answered by the called station
• Answered by the attendant
• Routed to a recorded announcement that can be
administered by the CPE user
This equipment returns answer-supervision signals on all
DID calls forwarded back to the public switched telephone
network. Permissible exceptions are:
• A call is unanswered
• A busy tone is received
• A reorder tone is received
Industry Canada (IC) Interference Information
This digital apparatus does not exceed the Class A limits for
radio noise emissions set out in the radio interference regula-
tions of Industry Canada.
Le Présent Appareil Nomérique n’émet pas de bruits
radioélectriques dépassant les limites applicables aux appar-
eils numériques de la class A préscrites dans le reglement sur
le brouillage radioélectrique édicté par le Industrie Canada.
Trademarks
All trademarks identified by ®, ™ and SM are registered
trademarks, trademarks, or service marks, respectively, of
Avaya Inc. All other trademarks are the properties of their
respective owners.
Ordering Information
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice +1
317 322-6791
Fax [phone] International Fax +1 317
322-6699
Write: Avaya Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219 USA
Documents may also be ordered from the Customer Informa-
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Call: 44 1666 83-2900 Fax [phone]
For additional documents, refer to the section in “About This
Document” entitled “Related Resources.”
You can be placed on a standing order list for this and other
documents you may need. For more information on standing
orders, or to be put on a list to receive future issues of this
document, contact the Avaya Publications Center.
Obtaining Products
To learn more about Avaya products and to order products,
contact Avaya Direct, the direct-market organization of
Avaya Inc. Access their web site at www.avayadirect.com.
Or call the following numbers: customers 1 800 451 2100,
account executives 1 888 778 1880 (voice) or 1 888 778
1881 (fax).
Warranty
Avaya provides a limited warranty on this product. Refer to
the “Limited Use Software License Agreement” card pro-
vided with your package.
European Union Declaration of Conformity
The “CE” mark affixed to the equipment means that it con-
forms to the above directives. Avaya Inc. declares that equip-
ment specified in this document conforms to the referenced
European Union (EU) Directives and Harmonized Standards
listed below:
EMC Directive 89/336/EEC
Low-Voltage Directive73/23/EEC
Acknowledgment
This document was prepared by Avaya Inc., Denver, CO.

Contents
Issue 1 December 2001 i
About This Document
■Purpose v
■Intended Audience v
■Issue Date v
■How to Use This Document v
■Document Organization vi
■Conventions Used vii
Symbolic Conventions vii
Typographic Conventions vii
■Related Documentation/Training vii
Chapter 1 4630 IP Telephone Description
■Introduction 1-1
■The 4630 IP Phone 1-1
■Using the Touch Screen 1-4
Navigating Application Screens 1-4
■4630 IP Telephone Applications 1-5
Phone Application 1-6
Speed Dial Application 1-7
Call Log Application 1-8
Directory Application 1-9
Web Access Application 1-10
Chapter 2 Call Handling
■Introduction 2-1
■Making Calls 2-1
Manual Dialing 2-1
Direct (Manual) Dialing 2-1
Edit Dialing 2-2
Automatic (Speed) Dialing 2-3
Speed Dialing a party using a Feature button 2-3
Speed Dialing a party on a Group List 2-3
Calling a Party From the Call Log 2-5
Calling a Party from the Directory 2-5

Contents
ii Issue 1 December 2001
■Call Handling 2-5
Conference 2-5
Adding another party to a call 2-5
Adding a held call to the current call 2-6
Dropping the last person added to the call 2-6
Hold 2-6
Placing a call on hold 2-6
Retrieving the held call 2-6
Mute 2-6
Preventing the other person on the line from
hearing you 2-6
Redial 2-7
Redialing the last number called 2-7
Redialing using a list of the last eight numbers
called 2-7
Speakerphone 2-8
Placing or answering a call without lifting the
handset, or using the Speakerphone with
any feature 2-8
Changing from the speakerphone to the handset 2-8
Changing from the handset to the speakerphone 2-8
Turning the speaker on during a call 2-8
Turning the speaker off during a call 2-8
Ending a call while the speaker is active 2-9
Transfer 2-9
Sending a call to another telephone 2-9
Chapter 3 Speed Dialing Application
■Introduction 3-1
■Speed Dial Groups 3-1
Activating a Speed Dial Group or Changing a
Group Label 3-1
Deactivating a Speed Dial Group 3-4
■Speed Dial Buttons 3-6
Adding Speed Dial Buttons to a Group or Updating
Speed Dial Button Information 3-6
Deactivating a Speed Dial Button 3-9

Contents
Issue 1 December 2001 iii
Chapter 4 Using the Call Log
■Introduction 4-1
■About the Call Log 4-1
■Viewing the Call Log 4-2
■Adding a Call Log Entry to a Speed Dial Group 4-4
■Removing Call Log Entries 4-5
Chapter 5 Using the Directory
■Introduction 5-1
■About the Directory 5-1
■Locating a Phone Number Using the Directory 5-2
■Calling a Person Listed in the Directory 5-5
■Adding a Directory Entry to a Speed Dial Group 5-6
■Resolving Search- or Directory-Related Problems 5-9
Trouble Message Resolution 5-9
Chapter 6 4630 IP Telephone Options
■Introduction 6-1
■Accessing the Options and Preferences Screen 6-1
■Screen Options 6-2
Setting the Keyboard Layout 6-2
Calibrating the Screen 6-3
Cleaning the Screen 6-3
■Call Log Options 6-4
Setting the Call Log “Go to Phone” Option 6-4
■Phone Application Options 6-5
Setting Edit Dialing 6-6
Selecting a Personalized Ring 6-7
Selecting a Redial Option 6-8
Setting the “Go to Phone On Answer” Option 6-8
Setting the Call Timer 6-9
■Directory Options 6-9
Setting the Directory “Go to Phone” Option 6-10
Setting Up or Modifying a Directory User ID and
Password 6-10

Contents
iv Issue 1 December 2001
■Speed Dial Options 6-12
Setting the Speed Dial “Go to Phone” Option 6-12
Chapter 7 Web Access
■Introduction 7-1
■Navigating Web Pages 7-2
Navigating the Home Page and Other Standard-
Size Web Pages 7-2
Navigating Web Pages Larger than the Display Area 7-4
Chapter 8 Using a Headset or Specialized Handset
■Introduction 8-1
■IP Telephone-Compatible Headsets 8-1
Operating a Headset 8-2
■IP Telephone-Compatible Specialized Handsets 8-2
Chapter 9 Troubleshooting
■Introduction 9-1
■Basic Troubleshooting 9-2
■Troubleshooting 4630 Applications 9-5
■Resetting and Power Cycling the IP Telephone 9-7
Resetting your phone 9-7
Power cycling the phone 9-8

Issue 1 December 2001 v
About This Document
Purpose
The DEFINITY®4630 IP Telephone User’s Guide describes the 4630 IP
Telephone’s operation and functionality.
Intended Audience
This document is intended for IP telephone users who have a 4630 IP Telephone
at their desks. It is not intended to be a technical reference guide for System
Administrators or phone technicians.
Issue Date
This document was issued for the first time in December, 2001.
How to Use This Document
This Guide is organized to help you find topics in a logical manner. Read it from
start to finish to get a thorough understanding of how to use your 4630 IP
Telephone, or review the Table of Contents to locate information specific to a task
or function you want to perform.

About This Document
vi Issue 1 December 2001
Document Organization
This guide contains the following chapters:
Chapter 1, 4630 IP Telephone
Description Describes each element on the face of the telephone.
Chapter 2, Making Calls Covers all call-related information,
such as initiating calls, speed dialing,
conferencing, and transferring calls.
Chapter 3, Speed Dialing Functions Describes how to add, update and
remove single Speed Dial entries,
and add or update Speed Dial
groups.
Chapter 4, Using the Call Log Describes how to view the log of
calls, call a party listed, add a log
entry to a Speed Dial button/group,
and remove log entries.
Chapter 5, Using the Directory Explains how to search the
Corporate Directory, call a person
listed, add a Directory entry to a
Speed Dial Group List, and
troubleshoot directory-related
problems.
Chapter 6, 4630 Telephone Options Provides setup and maintenance
procedures for 4630 IP Telephone
preferences and options.
Chapter 7, Web Access Explains how to use the 4630’s web
access functions.
Chapter 8, Compatible Headsets Provides a list of 4630-compatible
headsets and operation instructions.
Chapter 9, Troubleshooting Provides basic troubleshooting
actions, if you encounter errors or
experience problems.

Conventions Used
Issue 1 December 2001 vii
Conventions Used
This guide uses the following textual, symbolic, and typographic conventions to
help you interpret information.
Symbolic Conventions
Typographic Conventions
This guide uses the following typographic conventions:
Related Documentation/Training
For information related to installing an IP Telephone, see the 4600 Series IP
Telephone Installation Guide (Document Number 555-233-128; Comcode
700213168).
For information related to maintaining an IP Telephone System on a Local Area
Network, see the 4600 Series IP Telephone LAN Administrator’s Guide
(Document Number 555-233-507; Comcode 700213150).
Standard DEFINITY®telephone features are described in Chapter 4, “Managing
Phone Features” of the Enterprise Communication Server Administrator’s Guide
(Release 8.4 or later).
NOTE: This symbol precedes additional information about a
topic.
Document Underlined type indicates a document or section in this
document containing additional information about a topic.
“Document” Italic type enclosed in quotes indicates a reference to an
external document.
italics Italic type indicates the result of an action you take or a system
response in step by step procedures.
Call In step by step procedures, words shown in bold represent a
single telephone button that should be pressed/selected.

About This Document
viii Issue 1 December 2001

Issue 1 December 2001 1-1
1
4630 IP Telephone Description
Introduction
This chapter introduces you to the layout of the 4630 IP Telephone. It provides a
description for the phone screen, each functional button and other phone
characteristics, such as effective use of the touchable display screen. The 4630’s
applications are also introduced in this chapter, as well as how to navigate
application screens.
The 4630 IP Phone
The 4630 IP telephone is a multi-line phone with from 3 to 5 call appearance
(incoming/outgoing) lines, up to 21 administrable Feature buttons (as assigned by
your System Administrator and including 5 fixed feature buttons), a 4 1/2 inch by 3
1/3 inch screen display, and a two-way speakerphone.
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1
5
6
37
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4

1-2 Issue 1 December 2001
Match the numbered callouts on the 4630 IP Telephone illustration to the
descriptions below.
1. Display Screen - Most telephone activity takes place on the display
screen. All 4630 applications, presented as tabs across the bottom of the
display, are accessible from this screen. The display’s center portion
presents Feature buttons, information and other buttons associated with
specific applications. The display screen’s top line shows the current date
and time, application-specific Help, or feature-specific information provided
by your DEFINITY telephone system. The top line also displays volume
control (when a Volume Control arrow is pressed).
2. Stylus Storage Well - Provides a place to rest the stylus (screen pointer)
when it is not in use.
3. Headset ( ) - Turns the headset on, when one is plugged in. TheLED
next to this button lights when a headset is active.
4. Mute ( ) - Turns off the active microphone (handset or speaker), to
prevent the other person from hearing you. The LED next to the Mute
button lights when the microphone is muted.
5. Volume Control ( ) - Adjusts the speaker, handset or ringer volume,
depending on which item is in use. The display’s top line graphically shows
the volume level as you adjust it.
6. Speaker ( ) - Accesses the built-in, two-way Speakerphone. The
LED next to this button lights when the speakerphone is active.
7. Numeric (Dialing) Pad - Standard 12 button pad for dialing phone
numbers.
8. Voice Mail Indicator LED - Positioned along the front edge of the phone,
this LED lights when a message has been left in the user’s voice mailbox.

The 4630 IP Phone
Issue 1 December 2001 1-3
When the Phone application screen is active, the following Feature buttons may
appear in a panel on the right side of the display screen, depending on how your
System Administrator has configured your phone system:
9. Hold ( ) - Places an active call on hold.
10. Transfer ( ) - Transfers a call to another phone.
11. Conference ( ) - Sets up conference calls with more than one other
person.
12. Redial ( ) - Redials the last number dialed from the phone.
13. Drop ( ) - Drops a party from an ongoing conference call.
14. More ( ) - Displays the next group of Feature buttons. This button
appears when more than eight Feature buttons are available.

1-4 Issue 1 December 2001
Using the Touch Screen
New 4630 IP Telephone users may be unfamiliar with touching a screen to initiate
an action or feature instead of pressing a button. Once you begin using your
phone on a regular basis, you will find it has been designed for simplicity and ease
of use. Following are some tips for effective use of the touchable display screen:
■To initiate an action or select a Feature button, lightly touch the button or
screen area you wish to activate, then lift.
■If you have unusually large fingers or do not wish to touch the screen
directly, use a pencil eraser or other soft, non-abrasive object; do not use
your fingernails or other sharp objects to make selections.
■Do not press and slide your finger (or any other implement being used for
selection) across the display area.
■Do not “drag and drop” as you would do with a mouse. One exception is
when you’ve selected a button or action in error. If you select a button or
action in error, move your finger away from the button and then lift your
finger; your action will be ignored and you can then make the proper
selection.
■If the display screen appears wavy or if text is displayed off to one side, use
the calibration procedure, described in Chapter 6, to re-orient the display.
■Clean the screen on a regular basis using screen wipes or another
non-abrasive product designed for this purpose.
■The display “times out” (goes blank) after two hours of inactivity. Touch the
screen, pick up the handset, or press any button to restore the display.
Navigating Application Screens
Navigate the 4630’s application screens by selecting Feature buttons or
application-specific buttons, depending on the activity you want to perform.
Feature and application buttons are either enabled (meaning the button is active
and available for selection) or disabled (not active, not available for selection).
When a button is enabled on an application screen, the button’s color matches
that of the application screen’s background color (see Table 1-1 for color
schemes) and its upper left edge is bordered in white, giving it a two-dimensional
appearance.
To initiate an action or select a button, lightly touch the button or screen area you
wish to activate, then lift.
As shown below, the top line of every application screen provides the following
information or options:

4630 IP Telephone Applications
Issue 1 December 2001 1-5
■Time of Day and Current Date, Help Tips, or switch-generated messages.
■Checkmark icon ( ). When selected, displays the Preferences and
Options menu screen.
4630 IP Telephone Applications
Your phone provides up to five major applications via the screen display, which
replace many of the buttons you may have used on other office telephones.
Each application tab and its associated screen is color-coded, to provide visual
recognition of the application with which you are working. Applications and their
respective color-coding are described in Table 1.1 below.
Table 1-1. Application Tab/Screen Color Coding
Application Tab/Screen Color
Phone Blue
Speed Dial Orange
Call Log Magenta
Directory Green
Web Access Yellow

1-6 Issue 1 December 2001
Phone Application
The primary application is the Phone application, through which you can make
calls or select administered Feature buttons from the Feature button panel on the
right side of the screen. When the Phone application is displayed, the phone is in
its “default” state.
The Phone display screen has five distinct areas, related to the numbered callouts
in the above illustration:
1. Time of Day/Current Date, Volume Control, call/feature information and/or
application screen Help, and access to the Preferences and Options
screen (via the checkmark icon).
2. Call Appearance (incoming/outgoing) lines.
3. Feature buttons.
4. If set on the Preferences and Options screen, an Edit Dialog display panel.
5. Application tabs which provide access to the other 4630 applications. You
can always access the Phone function from any other application screen by
selecting the Phone application tab.
The Phone application is described in Chapter 2, Call Handling.
1
2
3
5
4

4630 IP Telephone Applications
Issue 1 December 2001 1-7
Speed Dial Application
The Speed Dial application provides access to Speed Dial Group Lists, which
facilitate automatic dialing.
The main Speed Dial screen has five distinct areas, related to the numbered
callouts in the above illustration:
1. Time of Day/Current Date, Volume Control, call/feature information and/or
application screen Help, and access to the Preferences and Options
screen (via the checkmark icon).
2. Buttons labeled with names or designations of persons in a selected
Group.
3. Group Number/Name for each of the five available groups.
4. A Modify button, used to set up/modify the Group Name or group
members’ names or numbers.
5. Application tabs which provide access to the other 4630 applications. You
can always access Speed Dial from any other application by selecting the
Speed Dial application tab.
Making calls using the Speed Dial application is described in Chapter 2, Call
Handling. Chapter 3, Speed Dialing Application, covers setting up and modifying
Speed Dial Groups.
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5
3

1-8 Issue 1 December 2001
Call Log Application
The Call Log application provides a list of up to 100 outgoing and incoming
(answered and unanswered) calls. This application also allows you to call a
person directly from the Call Log screen and add a log entry’s name and number
to a Speed Dial Group List.
The Call Log screen has five distinct areas, related to the numbered callouts in the
above illustration:
1. Time of Day/Current Date, Volume Control, call/feature information and/or
application screen Help, and access to the Preferences and Options
screen (via the checkmark icon).
2. Call information area, including name of caller/called party, telephone
number, time and date of call, type of call (outgoing, answered or
unanswered) and length of call.
3. Scroll buttons, for viewing the Call Log.
4. Feature buttons, either Call or Add to SD (Speed Dial), used to initiate a
call to a selected log entry or add a selected entry’s name and number to a
Speed Dial Group, respectively.
5. Application tabs which provide access to the other 4630 applications. You
can always access the Call Log from any other application by selecting the
Call Log application tab.
Chapter 4, Using the Call Log, covers log viewing, direct-dialing of a log entry, and
adding an entry to a Speed Dial Group.
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5
3