Avaya J189 User manual

Using Avaya J189 IP Phone SIP
Release 4.0.6
Issue 1
August 2020

© 2019-2020, Avaya Inc.
All Rights Reserved.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
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Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
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company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
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successor site as designated by Avaya.
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Information about Avaya’s security support policies can be found in
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Suspected Avaya product security vulnerabilities are handled per the
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Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Industry Canada (IC) Statements
RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Radiation Exposure Statement
This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Brazil Statement
Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
ENERGY STAR® compliance statement
As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Information on the ENERGY STAR program can be found at
www.energystar.gov. ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S. Environmental
Protection Agency.
EU Countries
This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from https://
support.avaya.com or Avaya Inc., 4655 Great America Parkway,
Santa Clara, CA 95054–1233 USA.
WiFi transmitter
• Frequencies for 2412-2472 MHz, transmit power: < 20 dBm
• Frequencies for 5180-5240 MHz, transmit power: < 20 dBm
BT transmitter
• Frequencies for 2402-2480 MHz, transmit power: < 6 dBm
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
- For Accessory Power Supply – Use Only Limited Power
Supply Phihong Technology Co. Ltd. Model:
PSAC12R-050, Output: 5VDC, 2.4A.
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Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
The Bluetooth™ word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by Avaya
Inc. is under license.
Device Usage Consent
By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.

Contents
Chapter 1: Introduction.......................................................................................................... 12
Purpose................................................................................................................................ 12
Chapter 2: Avaya J189 phone overview............................................................................... 13
Phone overview.................................................................................................................... 13
Physical layout................................................................................................................ 15
Connections jacks for J189 IP Phone................................................................................ 17
Secondary display........................................................................................................... 19
Optional components....................................................................................................... 19
Chapter 3: Getting started...................................................................................................... 20
Entering the file server address.............................................................................................. 20
Identifying the device type during phone boot-up...................................................................... 21
Logging in to your phone........................................................................................................ 21
Logging out of your phone...................................................................................................... 22
Locking your phone............................................................................................................... 22
Unlocking your phone ........................................................................................................... 22
Connecting to a WiFi network................................................................................................. 23
Chapter 4: Navigation............................................................................................................. 24
Cursor navigation.................................................................................................................. 24
Navigation cluster............................................................................................................ 24
Text input.............................................................................................................................. 25
Line keys.............................................................................................................................. 25
Main menu............................................................................................................................ 26
General phone icons............................................................................................................. 26
Presence icons..................................................................................................................... 28
Multiple Level Precedence and Preemption icons.................................................................... 29
Bluetooth icons..................................................................................................................... 30
Wi-Fi icons............................................................................................................................ 30
Chapter 5: Handling incoming calls...................................................................................... 31
Answering a call.................................................................................................................... 31
Answering a call when on another call..................................................................................... 31
Handling calls and conferences using Multiple Device Access.................................................. 32
Ignoring a call....................................................................................................................... 32
Declining a call...................................................................................................................... 33
Chapter 6: Handling outgoing calls...................................................................................... 34
Making a call by using the manual dial mode........................................................................... 34
Making a call by using the auto-dial mode............................................................................... 34
Redialing a number............................................................................................................... 35
Making a call by using speed dial............................................................................................ 36
Making a call from the local Сontacts list................................................................................. 36
August 2020 Using Avaya J189 IP Phone SIP 6
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Making a call from the corporate database Сontacts list........................................................... 36
Making an international call.................................................................................................... 37
Emergency call..................................................................................................................... 37
Making an emergency call................................................................................................ 37
Chapter 7: Call-related features............................................................................................. 39
Muting and unmuting a call..................................................................................................... 39
Placing a call on hold and resuming the call............................................................................ 39
Chapter 8: Managing contacts............................................................................................... 40
Adding a new contact............................................................................................................ 40
Adding a contact from the Recents list.................................................................................... 41
Editing a contact.................................................................................................................... 41
Doing a quick search for a contact.......................................................................................... 41
Viewing the contact details..................................................................................................... 42
Searching for a contact.......................................................................................................... 43
Combining contacts............................................................................................................... 43
Deleting a contact.................................................................................................................. 44
Creating a local Сontacts group.............................................................................................. 44
Adding a contact to the local group......................................................................................... 45
Removing a contact from the local group................................................................................. 45
Assigning a ringtone to a contact............................................................................................ 46
LDAP Directory..................................................................................................................... 46
Setting LDAP Directory as the contact search source......................................................... 47
Searching LDAP contacts................................................................................................ 47
Chapter 9: Managing Recents............................................................................................... 49
Call log................................................................................................................................. 49
Making a call from Recents.................................................................................................... 49
Viewing the Recents details................................................................................................... 49
Deleting a call record from Recents........................................................................................ 50
Clearing the Recents list........................................................................................................ 51
Chapter 10: Managing conference calls............................................................................... 52
Adding a person to an active call............................................................................................ 52
Adding a person on hold to a conference call........................................................................... 52
Putting a conference call on hold and resuming a call............................................................... 53
Dropping or Disconnecting the last participant from a conference call........................................ 53
Viewing the details of a conference......................................................................................... 54
Chapter 11: Advanced features............................................................................................. 55
Accessing the Features screen............................................................................................... 55
Active call shortcut keys......................................................................................................... 55
Making a call transfer with a shortcut key.......................................................................... 56
Making a conference call with a shortcut key..................................................................... 56
Activating the screen saver.................................................................................................... 57
Activating Send All Calls........................................................................................................ 57
Automatic Callback................................................................................................................ 58
Contents
August 2020 Using Avaya J189 IP Phone SIP 7
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Setting up Automatic Callback.......................................................................................... 58
Autodialing a pre-assigned number......................................................................................... 58
Blocking your extension from displaying during calls................................................................ 59
Bridged Call Appearance....................................................................................................... 59
Making a call on a bridged line......................................................................................... 59
Answering a bridged line call............................................................................................ 60
Joining a call on a bridged line ......................................................................................... 60
Busy Indicator....................................................................................................................... 60
Busy Indicator icons and LED indication............................................................................ 61
Busy Indicator call operations........................................................................................... 61
Call Transfer to a monitored user...................................................................................... 62
Calendar............................................................................................................................... 63
Accessing calendar......................................................................................................... 63
Configuring the Microsoft® Exchange Server calendar........................................................ 64
Reviewing your Calendar event........................................................................................ 64
Call Forwarding..................................................................................................................... 65
Forwarding a call to another extension.............................................................................. 66
Setting enhanced call forwarding...................................................................................... 66
Call forwarding to your cell phone using EC500....................................................................... 68
Calling in your intercom group................................................................................................ 69
Call Parking.......................................................................................................................... 69
Parking a call.................................................................................................................. 69
Unparking a call.............................................................................................................. 70
Dynamic Park and Page ....................................................................................................... 70
Parking and paging an active call...................................................................................... 70
Retrieving a parked call................................................................................................... 71
Call Pickup........................................................................................................................... 71
Answering a call for a Call Pickup group member............................................................... 72
Answering a call in the same Call Pickup group................................................................. 72
Answering a call using the extension number.................................................................... 73
Call recording........................................................................................................................ 73
Recording a call.............................................................................................................. 74
Call Transfer......................................................................................................................... 74
Making a consultative transfer.......................................................................................... 74
Making a blind transfer..................................................................................................... 75
Crisis alert station.................................................................................................................. 75
Acknowledging the crisis alert.......................................................................................... 76
Emergency caller information........................................................................................... 76
Stopping the crisis alert.................................................................................................... 77
Acknowledging the crisis alert after an error in the first acknowledgment.............................. 77
Displaying your extension on outgoing calls............................................................................. 78
Excluding others from bridging on to your call.......................................................................... 78
Extending a call to your cell phone.......................................................................................... 79
Contents
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Retrieving a voice message............................................................................................. 79
Hunt Group Busy................................................................................................................... 80
Using Hunt Group Busy................................................................................................... 80
Interrupting a call with a whisper page..................................................................................... 80
Limit Incoming Calls.............................................................................................................. 81
Activating Limit Incoming Calls......................................................................................... 81
Deactivating Limit Incoming Calls..................................................................................... 81
Long-term acoustic exposure protection.................................................................................. 82
Configuring Long term acoustic protection......................................................................... 82
Multiple Device Access.......................................................................................................... 83
Using URI dialing to make a call............................................................................................. 84
Making a priority call.............................................................................................................. 84
Multicast Paging.................................................................................................................... 84
Sending a multicast page................................................................................................. 85
No Hold Conference.............................................................................................................. 85
Adding a participant to no hold conference........................................................................ 86
Precedence call.................................................................................................................... 86
Making a precedence call by using the Main menu............................................................. 87
Making a precedence call by using dial plan configuration.................................................. 87
Pre-configuration of keys....................................................................................................... 88
Presence.............................................................................................................................. 88
Viewing the Presence status of your contacts.................................................................... 88
Changing your Presence status........................................................................................ 89
SLA Mon™ ........................................................................................................................... 89
Shared control ...................................................................................................................... 90
Team Button......................................................................................................................... 91
Answering an active call on a monitored extension............................................................. 92
Viewing the status of monitored stations............................................................................ 92
Speed dialing to a monitored extension............................................................................. 92
Transferring a call to a monitored phone............................................................................ 93
Monitoring other extensions at a glance............................................................................ 93
Tracing a malicious call.......................................................................................................... 94
Using a Guest Login.............................................................................................................. 94
WML browser........................................................................................................................ 95
Accessing the WML browser............................................................................................ 95
Chapter 12: Customization.................................................................................................... 97
Phone.................................................................................................................................. 97
Setting the dialing mode................................................................................................... 97
Displaying сall timers....................................................................................................... 97
Setting key repeat delay................................................................................................... 98
Setting redial options....................................................................................................... 98
Assigning speed dial entries............................................................................................. 99
Setting Mute alert.......................................................................................................... 100
Contents
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Visual alerting............................................................................................................... 100
Customizing phone keys................................................................................................ 101
Restoring customized keys to default.............................................................................. 102
Applications........................................................................................................................ 102
Enabling the Away timer................................................................................................ 102
Enabling phone auto-lock............................................................................................... 103
Turning call history on and off......................................................................................... 103
Enabling and disabling Microsoft® Exchange contact integration....................................... 104
Calendar settings.......................................................................................................... 104
Activating Do not disturb................................................................................................ 106
Redirecting calls when Do Not Disturb is active................................................................ 107
Audio.................................................................................................................................. 107
Turning automatic gain control on or off........................................................................... 107
Enabling and disabling Bluetooth.................................................................................... 108
Pairing a Bluetooth enabled headset with your phone....................................................... 108
Turning button clicks on and off...................................................................................... 109
Turning error tones on and off........................................................................................ 109
Enabling wireless headset bidirectional signaling............................................................. 110
Setting headset mic level................................................................................................ 110
Configuring hearing aid compatibility............................................................................... 111
Setting a headset profile................................................................................................. 111
Setting a personalized ringtone....................................................................................... 112
Display............................................................................................................................... 113
Changing the background image..................................................................................... 113
Changing the background image for the secondary display............................................... 113
Changing the screen saver............................................................................................. 114
Changing the screen saver for the secondary display....................................................... 114
Setting the screen saver details...................................................................................... 115
Adjusting the brightness of a phone screen...................................................................... 115
Adjusting the brightness of the secondary screen............................................................. 116
Setting the display language........................................................................................... 116
Adjusting phone screen width......................................................................................... 116
Setting the backlight timer.............................................................................................. 117
Setting the time format................................................................................................... 117
Setting the date format................................................................................................... 117
Setting the time zone..................................................................................................... 118
Setting the text size....................................................................................................... 119
Setting the text size of the secondary screen................................................................... 119
Setting the phone screen width....................................................................................... 119
Customizing keys of the secondary display............................................................................ 120
Adding a labelled key..................................................................................................... 120
Moving a key................................................................................................................. 121
Deleting a key............................................................................................................... 122
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Restoring customized keys to default.............................................................................. 122
Setting the network mode..................................................................................................... 122
Setting the network configuration.................................................................................... 123
Connecting to a Wi-Fi network........................................................................................ 124
Chapter 13: Troubleshooting............................................................................................... 126
Limited access during failover.............................................................................................. 126
Recording audio parameters ............................................................................................... 127
Viewing the Product ID........................................................................................................ 127
Viewing the Device type....................................................................................................... 128
Viewing the Server type....................................................................................................... 128
Chapter 14: Resources......................................................................................................... 129
Documentation.................................................................................................................... 129
Finding documents on the Avaya Support website........................................................... 131
Avaya Documentation Center navigation......................................................................... 131
Viewing Avaya Mentor videos............................................................................................... 132
Support.............................................................................................................................. 133
Contents
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Chapter 1: Introduction
Purpose
This document describes the features of the Avaya J189 IP Phone and also provides instructions
on how to use this phone.
This document is for end users.
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Chapter 2: Avaya J189 phone overview
Phone overview
Avaya J189 IP Phone is a SIP-based phone for business communications. The phone supports up
to 5 call appearances with two lines of call display.
Physical specifications
• Two color displays
• Primary display – 800 x 480 pixels, Secondary display 240 x 320 pixels
• Dual Port Gigabit Ethernet (10 / 100 / 1000) line with Second Ethernet, RJ45 Connectors
• Five call appearances in Full Screen mode and Ten call appearances in Half Screen mode
• Wideband audio, Full duplex speakerphone & Wired Handset, Headset, Ergonomic hearing
aid
• Four softkeys and two page keys for the secondary display
• 10 Status indicator
• Four Menu navigation buttons and two navigation buttons for the Secondary Display
• Type-A and Type-C USB support
• IEEE PoE 802.3af Class 2, PoE Class 1, 802.3az, PoE Class 1, 802.3az (when PoE
sideswitch is in the 'L' position)
• Optional 5V DC Power support
• Magnetic Hook Switch
LEDs:
• Speaker
• Mute
• Headset
• Message
• Recents
Hard Buttons:
• Phone
• Messages
• Contacts
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• Recents
• Home
• Navigation cluster
• Headset
• Speaker
• Volume
• Mute
• Hard Release Key (End call)
Related links
Physical layout on page 15
Connections jacks for J189 IP Phone on page 17
Secondary display on page 19
Optional components on page 19
Avaya J189 phone overview
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Physical layout
1
2
3
4
5
7
8
9
10
11
12
13
14
15
17
18
19
6
16
No. Name Description
1 Beacon LED Provides visual alerts for the following:
• Incoming call
• Voice mail
Table continues…
Phone overview
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No. Name Description
2 Phone display Displays two areas:
1. Top Bar: It is always visible, and displays communication
status, time and date, and device status.
2. Application area displays the following:
• Application header: It displays the context specific
application title, and one or more subtitles. Depending on
the appearance type and the call state, the header
displays details of the call.
• Application content area: It displays menus, lists, pop-up
windows, images, and other application content.
• Softkey labels area: It displays labels with information
about the state of the soft key button.
3 Line keys Used to select the corresponding line or feature. Each line key
has a combination of red and green LEDs that provide call or
feature specific visual alert.
Note:
The default action depends on the application and the
context.
4 Soft keys Used to select the corresponding label of context-specific
actions.
With the Help soft key, you can view a short description of the
features available on your phone.
5 Navigation cluster Used to navigate on the phone screen.
•Up and Down arrow keys: To scroll up and down.
•Right and Left arrow keys: To move cursor in the text input
field, and to toggle values in the selection fields.
•OK button: To select the action assigned to the first soft key.
7 Voicemail Used to dial the configured voice mail number to receive a voice
message.
8 Line keys Used to select the corresponding line or feature. Each line key
has a combination of red and green LEDs that provide call or
feature specific visual alert.
Note:
The default action depends on the application and the
context.
9 Secondary display Provides quick access to line appearances, features, and phone
menus.
Table continues…
Avaya J189 phone overview
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No. Name Description
10 Volume • (+) : To increases the volume.
• (-): To decrease the volume.
11 Left, Right keys Used to navigate on the Secondary Display screen.
12 Mute Used to mute and unmute the outgoing audio.
16 Hard Release key Used to terminate an active call or an active call appearance.
17 Handset Used to receive and make calls.
18 Headset Used to turn on headset, and also to toggle your call from the
speaker to headset.
19 Speaker Used to turn on the speaker.
Application keys provide direct access to the corresponding applications:
No. Application keys Description
6 Phone key Displays the Phone screen.
13 Main Menu Displays the list of options, such as Features, Applications,
Settings, and Network Information.
14 Contacts Displays the entries in your Contact list.
15 Recents Displays the list of all calls.
Related links
Phone overview on page 13
Connections jacks for J189 IP Phone
The following image illustrates the connection jacks that are present on the back panel of Avaya
J189 IP Phone.
Phone overview
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1234
5
6
7 8
The image schematically describes which device to connect to which jack.
No. Name Description
1 5V DC Jack To connect the power supply.
2 Network port To connect the Ethernet cable.
3 PC port To connect the computer.
Note:
PC port is disabled when a Wi-Fi
network is used.
4 Headset Jack To connect the headset.
5 Handset Jack To connect the handset.
Table continues…
Avaya J189 phone overview
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No. Name Description
6 WLAN Module Panel To integrate the wireless module for Wi-Fi/
Bluetooth support.
7 Type-A USB port To connect to external devices.
8 Type-C USB port To connect to external devices.
Related links
Phone overview on page 13
Secondary display
The secondary display of the phone provides additional call appearances and feature or
application display.
It has six lines of four-page display that provides 24 additional lines for incoming calls, outgoing
calls, auto-dialing, and calling features. It displays the dedicated view for keys 25 — 48. You can
switch between the pages using the left and right keys.
Related links
Phone overview on page 13
Optional components
You can use the following optional components with the phone:
• PSAC12R–050 – 5V DC Power adapter
• 2 Avaya J100 Expansion Modules
• PoE power supply
• J100 wireless card support
Phone overview
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Chapter 3: Getting started
Entering the file server address
About this task
Enter the file server address if the phone prompts, for example, when you connect to the network
for the first time.
Before you begin
Obtain the file server address from the system administrator.
Procedure
1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you
want to activate Auto Provisioning now? , press one of the following:
•Yes: To connect to the Device Enrollment Services (DES) server to obtain the file server
address and ignore the file server address from the DHCP.
•No: To obtain the file server address from the DHCP server.
In case of a time out, and the DHCP does not provide the file server address, the phone
selects Yes.
If the connection to DES is successful, and the phone receives the file server address, the
phone continues to boot and not prompt you for the file server address.
If the connection to DES is successful, and the phone does not receive the file server
address, the phone prompts you for an Enrollment code. Contact your administrator for an
Enrollment code. When you enter the valid Enrollment code, the phone continues to boot
and not prompt you for the file server address.
If you do not have an Enrollment code, press Cancel. The phone continues to boot using
the DHCP.
If the connection is successful, the phone displays the Starting message. If the phone
does not receive the file server address from the DES or the DHCP server, the phone
displays the Enter the file server address screen.
2. On Enter the file server address screen, press one of the following:
•Config: To enter the file server address.
•Never: To never prompt for the file server address.
•Cancel: To cancel the prompt and display the Login screen.
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