Avaya 9620 Deskphone Edition User manual

AVAYA
9620 IP TELEPHONE
QUICK REFERENCE
GUIDE

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USB Port
Message Waiting Indicator
Missed Call Indicator
Prompt Line
Sokey Labels
Sokeys
Messages
Navigation Arrows
OK Button
Phone Button
Contacts
Avaya Menu
Call Log
Speaker
Mute
Volume
Headset
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AVAYA
9620 IP TELEPHONE
QUICK REFERENCE
GUIDE
SCROLLING AND NAVIGATION
Use the Up sand Down tnavigation arrows to scroll up or
down through lists. Use the right and le navigation arrows to go
to other screens when indicated by the Prompt Line or to move
the cursor right or le when entering text.
When you scroll to a line on the display, that line is selected.
The selected line is highlighted in black and white letters. The
sokey labels will change according to the options available for
the highlighted line. The OK button is a shortcut for the default
action. For example, when you select an entry in your Contacts
list, pressing OK places a call to that person.
AVAYA MENU
You can use the Avaya Menu to adjust and customize options
and settings for your telephone, access additional web-based
applications, get information about your phone and network
settings, and log out. The menu choices you see depend on
whether or not your administrator has set up Web (WML)
applications for your phone.
When no Web applications are set up and the administrator
has not customized the menu options, the Avaya Menu has five
sub-menus:
>Options & Settings
>Browser
>Network Information
>Log Out
>About Avaya one-X
When Web applications are set up and the administrator has
customized the menu options, the Avaya Menu has:
>at least one WML application
>a Phone Settings option containing a sub-menu of the same
options and settings available on the regular (non-WML) Avaya
Menu
Phone Button
Contacts
Avaya Menu
Call Log
Speaker
Mute
Volume
Headset

The WML-based Avaya Menu may also have:
>a Browser option
>a Network Information option
>Log Out
>About Avaya one-X
Options & Settings lets you change your call settings, personalize
button labels, adjust brightness and contrast, select your ringing
pattern, and more.
The Browser menu contains additional web-based applications.
(If no web applications are available for your phone, the Browser
menu is not shown.)
Network Information shows a summary of network-related
parameters for your phone.
About Avaya one-X provides the release number of your
telephone soware.
ANSWERING AND MAKING A CALL
Answering a Call
Answer an incoming call in one of the following ways:
>If you are not on another call, li the handset, or press
Speaker to answer using the speakerphone, or press Headset
to answer using the headset.
>If you are on another call, from the Phone screen, scroll to
the line with the incoming call and press Answer or OK.
Making a Call
1. Li the handset, press Speaker, or select an available line and
press OK.
2. Dial the number you want to call.
Putting a Call on Hold
1. Press Phone to view the main Phone screen, if necessary.
2. Select the line you want to put on hold.
3. Press Hold.
4. Press Resume to retrieve the call.

AVAYA
9620 IP TELEPHONE
QUICK REFERENCE
GUIDE
Transferring a Call
1. From the Phone screen, select the line you want to transfer.
2. Press Transfer.
3. Dial the telephone number, or call the person from the
Contacts list, or call the person from the Call Log list.
4. Press Complete to transfer the call.
CONFERENCE CALLS
Setting up a conference call
1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the
Contacts list, or call the person from the Call Log list.
4. Press Join to add the person to the existing call.
Adding a person on hold to a conference call
1. From the Phone screen, select your active call.
2. Press Conf.
3. Select the call on hold that you want to add to the conference.
4. Press Resume to take the call o hold.
5. Press Join to add the person to the conference call.
Dropping a person from a conference call
1. From the Phone screen, select your active call.
2. Press Details.
3. Select the person you want to drop.
4. Press Drop.

FEATURES
For more information about what features and options are
available for your extension, contact your system administrator.
Accessing the Features menu
1. From the Phone screen, scroll right to access the Features
menu.
Send all calls
1. From the Phone screen, scroll right to access the Features
menu.
2. Select Send All Calls.
3. Press OK to turn Send All Calls on or o.
CONTACTS
Calling a person from the Contacts list
1. Press Contacts.
2. Select the person or number you want to call.
3. Press Call or OK.
Adding a new contact
1. Press Contacts.
2. Press New.
3. Enter the name using the dialpad.
a. Press the number key that corresponds to the letter or
number you want to enter until the letter or number is
displayed.
b. Pause before entering the next character if the characters
are on the same key.
c. Enter remaining letters or numbers.
d. Press Bksp to delete the last character.
e. Press More --> Abc to change between upper and lower
case letters or to enter numbers.
f. Press ABC again to cycle through the options (Abc/123/abc/
ABC) until the type you want to use is displayed.
g. Press More --> Symbols to enter characters that are not on
your dialpad.

AVAYA
9620 IP TELEPHONE
QUICK REFERENCE
GUIDE
h. Select the symbol you want to use.
i. Press OK to select the symbol.
j. Press Clear to delete all text and start over.
4. Select the next field.
5. Enter the telephone number.
6. Press Save or OK.
Editing a contact
1. Press Contacts.
2. Select the contact you want to edit.
3. Press More --> Edit.
4. Choose the field you want to edit.
5. Use the dialpad and sokeys to make changes to the contact
information.
6. Press Save or OK.
CALL LOG
Calling a person from the call log
1. Press Call Log.
2. Select the person or number you want to call.
3. Press Call or OK.
Adding an entry from the call log to your Contacts list
1. Press Call Log.
2. Select the number you want to add to your Contacts list.
3. Press +Contact.
4. Edit name and telephone number, if necessary.
5. Press Save
If you require further information or instruction, please contact
ConvergeOne at 212-282-2222 or [email protected]om

1290 Avenue of the Americas, 14th Floor
New York, NY 10104
212 282 2200
convergeone.com