Avaya B189 User manual

Using Avaya B189 IP Conference Phone
Release 6.8.5
Issue 1
November 2020

© 2013-2020, Avaya Inc.
All Rights Reserved.
Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
Documentation disclaimer
“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
Avaya shall not be responsible for any modifications, additions, or
deletions to the original published version of Documentation unless
such modifications, additions, or deletions were performed by or on
the express behalf of Avaya. End User agrees to indemnify and hold
harmless Avaya, Avaya's agents, servants and employees against all
claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to
this documentation, to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked
websites referenced within this site or Documentation provided by
Avaya. Avaya is not responsible for the accuracy of any information,
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described
or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked
pages.
Warranty
Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website: https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link
“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.
“Hosted Service” means an Avaya hosted service subscription that
You acquire from either Avaya or an authorized Avaya Channel
Partner (as applicable) and which is described further in Hosted SAS
or other service description documentation regarding the applicable
hosted service. If You purchase a Hosted Service subscription, the
foregoing limited warranty may not apply but You may be entitled to
support services in connection with the Hosted Service as described
further in your service description documents for the applicable
Hosted Service. Contact Avaya or Avaya Channel Partner (as
applicable) for more information.
Hosted Service
THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER
THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License as set forth
below in the Designated System(s) License (DS) section as
applicable. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different
number of licenses or units of capacity is specified in the
documentation or other materials available to You. “Software” means
computer programs in object code, provided by Avaya or an Avaya
Channel Partner, whether as stand-alone products, pre-installed on
hardware products, and any upgrades, updates, patches, bug fixes,
or modified versions thereto. “Designated Processor” means a single
stand-alone computing device. “Server” means a set of Designated
Processors that hosts (physically or virtually) a software application
to be accessed by multiple users. “Instance” means a single copy of
the Software executing at a particular time: (i) on one physical
machine; or (ii) on one deployed software virtual machine (“VM”) or
similar deployment.
License types
Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only: 1) on a number of
Designated Processors up to the number indicated in the order; or 2)
up to the number of Instances of the Software as indicated in the
order, Documentation, or as authorized by Avaya in writing. Avaya
may require the Designated Processor(s) to be identified in the order
by type, serial number, feature key, Instance, location or other
specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.
Shrinkwrap License (SR). End User may install and use the Software
in accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”)
as indicated in the order, Documentation, or as authorized by Avaya
in writing.
Heritage Nortel Software
“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located
at https://support.avaya.com/LicenseInfo under the link “Heritage
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.

Copyright
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.
Virtualization
The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Unless
otherwise stated, each Instance of a product must be separately
licensed and ordered. For example, if the end user customer or
Avaya Channel Partner would like to install two Instances of the
same type of products, then two products of that type must be
ordered.
Third Party Components
“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at: https://
support.avaya.com/Copyright or such successor site as designated
by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.
The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE HTTP://WWW.MPEGLA.COM.
Service Provider
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL
PARTNER ACKNOWLEDGES AND AGREES THE AVAYA
CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL
RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC
IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE
FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://
WWW.MPEGLA.COM.
Compliance with Laws
You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website: https://support.avaya.com or such
successor site as designated by Avaya.
Security Vulnerabilities
Information about Avaya’s security support policies can be found in
the Security Policies and Support section of https://
support.avaya.com/security.
Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://
support.avaya.com/css/P8/documents/100161515).
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: https://support.avaya.com, or such successor site
as designated by Avaya.
Contact Avaya Support
See the Avaya Support website: https://support.avaya.com for
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website: https://support.avaya.com (or such successor site as
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.
Regulatory Statements
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement

Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
Taiwan Low Power Radio Waves Radiated Devices Statement
802.11b/802.11g/BT:
Article 12 — Without permission granted by the NCC, any company,
enterprise, or user is not allowed to change frequency, enhance
transmitting power or alter original characteristic as well as
performance to an approved low power radio-frequency devices.
Article 14 — The low power radio-frequency devices shall not
influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no
interference is achieved. The said legal communications means radio
communications is operated in compliance with the
Telecommunications Act. The low power radio-frequency devices
must be susceptible with the interference from legal communications
or ISM radio wave radiated devices.
低功率電波輻射性電機管理辦法
第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號
或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功
能。
第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；
經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使
用。前項合法通信，指依電信法規定作業之無線電通信。低功率射頻
電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干
擾。
EU Countries
This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from https://
support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.
Durham, NC 27713 USA.
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.

Contents
Chapter 1: Introduction............................................................................................................ 7
Introduction............................................................................................................................. 7
Intended audience................................................................................................................... 7
Related resources................................................................................................................... 7
Documentation.................................................................................................................. 7
Support.................................................................................................................................. 8
Chapter 2: Getting started........................................................................................................ 9
Overview................................................................................................................................ 9
Buttons and physical layout...................................................................................................... 9
Connection layout.................................................................................................................. 10
Recommendations to improve audio quality............................................................................. 13
Icons.................................................................................................................................... 14
Settings Menu....................................................................................................................... 15
LED status indicators............................................................................................................. 17
Logging in and logging out of the phone.................................................................................. 17
Logging in to the phone................................................................................................... 17
Logging out of the phone................................................................................................. 18
Using the Guest login feature........................................................................................... 18
Chapter 3: Handling calls....................................................................................................... 19
Making a call......................................................................................................................... 19
Calling a number from the contacts list.................................................................................... 19
Redialing the last dialed number............................................................................................. 20
Using the emergency number feature..................................................................................... 20
Answering calls..................................................................................................................... 20
Answering a call while on another call..................................................................................... 21
Placing an active call on hold................................................................................................. 21
Chapter 4: Conference calls.................................................................................................. 22
Setting up a conference call................................................................................................... 22
Actions in a conference call.................................................................................................... 22
Adding more participants to a conference call.......................................................................... 23
Viewing details on a conference call........................................................................................ 23
Muting a participant on a conference call........................................................................... 24
Dropping a participant on a call........................................................................................ 24
Dropping the last participant on a conference call.................................................................... 25
Transferring a conference call to another extension.................................................................. 25
Putting a conference call on hold............................................................................................ 26
Chapter 5: Contacts................................................................................................................ 27
Adding a contact to the conference phone............................................................................... 27
Editing a contact.................................................................................................................... 28
November 2020 Using Avaya B189 IP Conference Phone 5
Comments on this document? [email protected]

Deleting a contact.................................................................................................................. 28
Chapter 6: Settings................................................................................................................. 29
Pairing contacts to calls......................................................................................................... 29
Enabling and disabling the edit dialing mode........................................................................... 29
Changing the brightness setting.............................................................................................. 30
Turning the button clicks on or off........................................................................................... 30
Turning the error tones on or off.............................................................................................. 31
Changing the language.......................................................................................................... 31
Adjusting the microphone volume for a PA box setup............................................................... 32
Chapter 7: Maintenance Options........................................................................................... 33
Maintenance options............................................................................................................. 33
Viewing the network information............................................................................................. 33
Backing up the phone data..................................................................................................... 33
Using the restore procedure................................................................................................... 34
Adjusting the speaker volume................................................................................................. 35
Cleaning the touch screen...................................................................................................... 35
Chapter 8: Features ............................................................................................................... 36
About the Features button...................................................................................................... 36
Using the Features button...................................................................................................... 36
Contents
November 2020 Using Avaya B189 IP Conference Phone 6
Comments on this document? [email protected]

Chapter 1: Introduction
Introduction
This document describes the procedures for using Avaya B189 IP Conference Phone with an
Avaya Aura® Communication Manager call server.
Caution:
Ensure that adequate technical support is available for servers used with any Avaya B189 IP
Conference Phone. If the servers do not function correctly, the conference phones will not
operate properly.
Intended audience
This guide is intended for people who use Avaya B189 IP Conference Phone.
Related resources
Documentation
Title Use this document to: Audience
Installing
Installing and
maintaining
Avaya B189 IP
Conference
Phone
Install and maintain Avaya B189 IP
Conference Phone.
Administrators and network engineers
Administering
Table continues…
November 2020 Using Avaya B189 IP Conference Phone 7
Comments on this document? [email protected]

Title Use this document to: Audience
Administering
Avaya B189 IP
Conference
Phone
Configure and administer Avaya B189
IP Conference Phone.
Administrators and end users
Quick Reference
Avaya B189 IP
Conference
Phone
Reference the Avaya B189 IP
Conference Phone features quickly.
End users
Support
Go to the Avaya Support website at https://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
Introduction
November 2020 Using Avaya B189 IP Conference Phone 8
Comments on this document? [email protected]

Chapter 2: Getting started
Overview
Avaya B189 IP Conference Phone is a multiline H.323 conference phone that you can use to
make calls and hold conferences with HD quality voice.
The features of the conference phone include a 5-inch touch screen, mute, and volume control
buttons, one On-hook/Off-hook button, and a Phone button. You can navigate the menu only
through the touch screen. Bi-color LEDs provide visual indication of an incoming call, call in
progress, call on hold, and a muted microphone.
Avaya B189 IP Conference Phone supports Public Address (PA) system and two-way
communication with external microphones and speakers. As the LEDs are visible from all angles,
the conference phone visually alerts the users. You can attach additional microphones to the
conference phone to cover a wide area. The conference phone supports both Auto dialing and
Edit dialing.
Buttons and physical layout
November 2020 Using Avaya B189 IP Conference Phone 9
Comments on this document? [email protected]

Figure 1: Front view of Avaya B189 IP Conference Phone
The following table lists the buttons and the other parts on Avaya B189 IP Conference Phone.
Callout number Description
1 Volume decrease button
2 Volume increase button
3 Mute buttons and status indicator LEDs
4 Touch screen
5 Phone button
6 Phone On-hook/Off-hook button
Connection layout
The following table lists the connections that are available on the conference phone.
Getting started
November 2020 Using Avaya B189 IP Conference Phone 10
Comments on this document? [email protected]

Figure 2: Connection layout on Avaya B189 IP Conference Phone
Callout number Description
1 Left side expansion microphone port
2 USB Connection
Note: This connection is reserved for future use.
3 RJ 45 Network connection socket
4 Right side expansion microphone port
5 Daisy chain connection socket
Note: This connection is reserved for future use.
6 Auxiliary connection port. This port is used to connect to a PA
system using PA System Interface Box.
7 Headset connection port
This connection is reserved for future use.
Connection layout
November 2020 Using Avaya B189 IP Conference Phone 11
Comments on this document? [email protected]

Figure 3: Connection layout on Avaya B189 IP Conference Phone
Callout number Description
1 SD card slot. The SD card slot is not supported.
Getting started
November 2020 Using Avaya B189 IP Conference Phone 12
Comments on this document? [email protected]

Recommendations to improve audio quality
If your laptop is open, position the screen at a 45–degree angle away from the conference phone
or the expansion microphones. Else, the audio will get distorted. Consider the following
recommendations before and during a conference :
• Turn off noisy fans.
• Turn down the volume of mobile devices.
• Do not drum your fingers or tap a pen on the table.
• Turn your laptop screen in a direction that does not obstruct the microphone.
• Do not place papers or folders on top of the extra microphones on the table.
• Do not rest your chin on your hand while talking.
• Close the door or the windows to keep out external sounds.
• Prevent miscellaneous noise by muting the microphone when you are not talking.
Additional audio recommendations
Figure 4: Setting up the conference room
Decorate and furnish the room to reduce reverberation because a cold room causes sound to
bounce around the room. If you are still dissatisfied with the audio quality, consider the following
options:
1. Choose a room where there is no noise from traffic or an air conditioner.
2. Select a room that has wall-to-wall carpeting, which reduces the reverberations.
3. Use long curtains or wall hangings if the room has large windows or a high ceiling.
4. Use potted plants or artificial plants as decorative aids to reduce reverberation.
5. Install sound damping panels if the ceiling is too high.
6. Seek advice from an interior designer to redecorate the conference room.
Recommendations to improve audio quality
November 2020 Using Avaya B189 IP Conference Phone 13
Comments on this document? [email protected]

Headsets and expansion microphones
Figure 5: Placement of the expansion microphones
During a presentation, the speaker stands away from the participants. The speaker must use a
wireless headset to transmit the voice clearly to the conference phone. To double the voice-pickup
range, place expansion microphones on either side of the phone.
PA system connection
Figure 6: PA interface box in larger rooms
To encourage active participation in larger conference rooms, provide microphones for all
participants. Use a PA interface box to connect the external speakers and the microphones of the
participants in the room.
Icons
Table 1: Icons on the phone buttons
Icon Description
Phone
Phone On-hook/Off-hook
Mute microphone
Volume control
Getting started
November 2020 Using Avaya B189 IP Conference Phone 14
Comments on this document? [email protected]

Table 2: Icons on the touch screen
Icon Description
Mute Alert
Error
Message
Warning
Dial pad
Features
Contacts
Settings
Last number redial
Ringer off
Conference
Drop participant
Hold
Mute participant
Unmute
Settings Menu
The Settings menu has the following options and sub options:
Settings Menu
November 2020 Using Avaya B189 IP Conference Phone 15
Comments on this document? [email protected]

Main menu option Icon Sub option Purpose
To pair incoming calls and contacts.
Call settings Pair Contacts to
Calls
To pair incoming calls and contacts.
Edit Dialing To edit the last dialed number.
Screen & Sound
Options
Brightness To increase or reduce the brightness of the
touch screen.
Language To change the language on the phone.
Button Clicks To enable or disable the sound of button
clicks.
Error Tones To enable or disable error tones.
Backup/Restore Backup
Procedure
To backup the settings for the display
language, the button clicks, the error tone,
and the pairing contacts on your phone.
Restore
Procedure
To restore the information that you have
backed up.
Network Info Audio
Parameters
To view information about audio parameters
such as received coding, packet loss,
packetization delay, one way network delay,
and network jitter delay during a call.
You can also view information about PA
system audio parameters such as internal
microphone, speaker, and VU-meter.
IP Parameters To view the information related to IP such as
phone IP address, HTTP server IP address,
HTTPS server IP address, subnet mask,
router IP address, call server IP address,
and information about 802.1x supplicant,
VLAN IDs, and VLAN test.
Quality of
Service
To view the values for QoS parameters such
as L2 Audio, L2 Signaling, L3 Audio, and L3
Signaling.
Miscellaneous To view information about the phone model
number and serial number, MAC address,
group, protocol, application file, ethernet
port, kernel file, and backup app file names.
Guest Login Guest Login To enable a guest to log in for a specified
duration of time.
Log Out To log out of the phone.
About Avaya IP
Conference Phone
To view the firmware version and year.
Table continues…
Getting started
November 2020 Using Avaya B189 IP Conference Phone 16
Comments on this document? [email protected]

Main menu option Icon Sub option Purpose
To pair incoming calls and contacts.
Administration Menu To view and administer settings,
troubleshoot, and test the phone.
Screen Cleaning To clean the touch screen.
LED status indicators
The status indicator LEDs on the conference phone indicate the status of a call, whether a call is
an incoming call, a call is on hold, or if a call is on mute. The LEDs emit bright red and blue colors
that are visible over a distance to draw your attention to the call status as required.
You can also press the status indicator LEDs to mute and unmute the phone.
LED color Description
Steady red Microphones are on mute.
Flashing red A call is on hold.
Steady blue A call is in progress.
Flashing blue An incoming call is ringing.
Logging in and logging out of the phone
Logging in to the phone
About this task
Log in from the initial screen when it prompts you for your extension.
If multiple gatekeepers are configured for the deskphone, the deskphone stops at the discovery
mode in the following conditions:
• The login credentials are incorrect.
• The phone is logged in but one of the gatekeepers is not reachable because of an upgrade or
a network outage. In the discovery mode, press Reset. The phone deletes the credentials
from the memory, reboots, and displays the Login page.
Procedure
1. Enter your extension.
LED status indicators
November 2020 Using Avaya B189 IP Conference Phone 17
Comments on this document? [email protected]

2. Press Enter or OK or #.
3. Enter your password. Enter the password that the administrator assigned to you.
4. Press Enter or OK or #.
Logging out of the phone
Procedure
1. Press Home.
2. Press Log Out to choose Log Out.
3. Press Log Out or OK.
4. Press Log Out to confirm.
Using the Guest login feature
Use the Guest login feature to allow other users to log in to your phone with their extension. For
example, a colleague visiting from a branch office.
Before you begin
The Guest login feature is available only if the administrator has configured the feature for your
phone.
Procedure
1. Tap Settings.
The phone displays the Settings menu screen.
2. Tap Guest Login.
The phone displays the Guest Login screen.
3. Enter the extension number and the password in the corresponding boxes.
4. Set the duration for using the guest login in hours by tapping the + and – buttons as
required.
You can set a maximum duration of 12 hours after which the phone automatically logs out
the guest user.
5. Tap Log In.
The phone logs in to the configured extension.
Getting started
November 2020 Using Avaya B189 IP Conference Phone 18
Comments on this document? [email protected]

Chapter 3: Handling calls
Making a call
Procedure
1. To make a call, perform one of the following actions:
• If the phone displays a dial pad, start dialing the number.
•If the phone does not display a dial pad, tap the dial pad icon and dial the number
when the screen displays the dial pad.
•Press the Phone On-hook/Off-hook button and start dialing the number.
2. To edit a dialed number, tap the backspace icon.
To enable the edit dialing feature, go to Settings > Call Settings > Edit dialing.
Calling a number from the contacts list
Before you begin
You must have added at least one contact to the conference phone.
See Adding contacts on page 27.
About this task
Store frequently used numbers with the contact names in the contacts list. Use the contacts list to
dial the phone numbers of your contacts.
Procedure
1. On the touch screen, tap Contacts.
The phone displays the Contacts screen with the contacts.
2. Scroll to the contact that you want to dial.
3. Tap the contact that you want to dial.
November 2020 Using Avaya B189 IP Conference Phone 19
Comments on this document? [email protected]

Redialing the last dialed number
About this task
Use the dial pad icons to dial the last number from the conference phone.
Procedure
1. Tap the dial pad icon.
2. Perform one of the following actions:
• If edit dialing mode is enabled, tap the call icon to view and dial the last-dialed number
if edit dialing mode is enabled.
Tip:
On the dial pad screen, tap the call icon twice to directly dial the last-dialed number.
•If edit dialing mode is disabled, tap the redial icon .
Result
The conference phone dials the last-dialed number.
Using the emergency number feature
About this task
Use the emergency number feature to dial an emergency number with a single touch.
You can use this feature only if the administrator configured the emergency number on the call
server.
Procedure
Tap the Emerg. button on the dial pad.
The phone dials the configured emergency number.
Answering calls
On an incoming call, the phone plays a ringtone, the blue LED starts flashing, and the phone
displays the number of the calling party on the screen.
Procedure
1. On the touch screen, tap Answer or press the Phone On-hook/Off-hook button.
When you answer the call, the phone displays the timer.
Handling calls
November 2020 Using Avaya B189 IP Conference Phone 20
Comments on this document? [email protected]