Avaya IP Office 9608 User manual

Avaya 9608 and 9611G IP
Deskphone H.323 Quick
Reference
Release 6.4
June 2014
Menu options
The following image shows the menu options that are
available to you to view the current settings and configure
the required parameters on the Avaya 9608 and 9611 IP
deskphones.
Options
&
Settings
Browser
Network
Information
VPN
Settings
Logout
About
Avaya IP
Deskphone
Call
Settings
Application
Settings
Screen &
Sound
Options
Advanced
Options
Automatic
Gain
Control
Headset
Equalization
Brightness
Personalized
Ringing
Button
Clicks
Error
Tones
Phone
Screen
Width
History
Log
Bridged
Calls
Personalized
Button
Labels
Restore
Default
Labels
Go to Phone
Screen On
Calling
Go To Phone
Screen On
Ringing
Go To Phone
Screen On
Answer
Display
Call Timer
Redial
Visual
Alerting
Audio
Path
Pair Contacts
To Calls
Home
Page
Note:
Some of the options may not be displayed on your
deskphone if your administrator has not configured the
option for your extension.
Answering and making a call
Answering a call
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, or
press Speaker, OK, or Answer to answer the call
using the speakerphone, or press Headset to
answer using the headset.
• If you are on another call, and the phone displays
the incoming call, from the Phone screen scroll to
the line with the incoming call and press Answer or
OK. If you are on another call, you can also press
Ans Hold to automatically put the first call on hold
when you answer the new call. Also, you can press
Ans Drop to automatically drop the first call when
you answer the new call.
• To quickly move to the top of your call appearance
list to answer an incoming call on your primary line,
from the Phone screen press the Phone button.
You can then press the line for the incoming call or
scroll to it.
• To automatically display the Phone screen when
you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
Making a call
1. Lift the handset, or press Speaker or Headset (if
applicable) or a line button for an available line.
2. Dial the number you want to call.
Making a call using edit dialing
1. From the Phone screen, enter the number you want
to call.
2. To edit the number, press Bksp to erase the previous
character, one character at a time. To remove the
entire number, press Clear.
3. Press Call or OK.
Putting a call on hold
1. Press Phone to view the main Phone screen, if
necessary.
2. If you are not active on the line you want to put on
hold, select that line.
3. Press Hold.
Note:
The phone might display a hold timer when you
put a call on hold.
4. Press Resume or the line button of the held call to
retrieve the call.
Transferring a call
1. From the Phone screen, if the call to be transferred is
already not highlighted, press and select the call
appearance on which the call appears.
2. Press Transfer.
3. Dial the number if you know the number or call the
person from the contacts list or from the history list.
4. If your administrator configured unattended transfers
for your deskphone, you can hang up without
announcing the call.
Using the conference feature
Setting up a conference call
1. From the Phone screen, select your active call.
2. Press Conf.
3. Dial the telephone number, or call the person from the
contacts list, or the History list.
4. Press Join when the person answers the call.
5. To add another person, press Add and repeat Steps 3
to 4.
Note:
If you have initiated the conference call and drop
out, the conference is terminated.
Adding a person on hold to a
conference call
1. From the Phone screen, select your active call.
2. Press Conf, or press Add if you are already in a
conference.
3. Select the call on hold that you want to add to the
conference.
4. Press Resume to take the call off hold.
5. Press Join to add the person to the conference call.
Dropping a person from a conference
call
1. From the Phone screen, select your active call.
2. Press Details.
3. Select the person you want to drop.
4. Press Drop.
Contacts
Searching for a contact
1. Press Contacts.
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2. Using the dialpad, start typing the name for which you
want to search.
3. Press Call to call the person or press More then Edit
to edit contact information.
Calling a person from the contacts list
1. Press Contacts.
2. Select the person or primary number that you want to
call.
To call a non-primary number, select the person,
press Details, then select the desired number.
3. Find the contact that you want to call by typing the
name of the person as listed.
For example, if you added John Smith to your
contacts List as “Smith, John”, start typing the last
name rather than his first name. Each time you press
the dialpad, the list display shifts to match your input.
You can also scroll up or down to locate the contact.
4. Press Call or OK.
Adding a new contact
1. Press Contacts > New if this is your first contact list
entry, or press Contacts > More > New if you already
have entries in your contact list.
2. Enter the name using the dialpad.
3. Scroll to the next field.
4. Enter the number.
5. Scroll to the next field and choose the type of number
entered (General, Work, Mobile, Home)
6. If you have another number for this contact, select the
next field and repeat Step 5 to Step 6.
You can add up to two additional numbers for this
contact, but you can designate only one number as
primary.
7. Press Save or OK.
Editing a contact
1. Press Contacts.
2. Search for and select the contact you want to edit.
3. Press More > Edit or Details > Edit.
4. Choose the field you want to edit.
5. Use the dial pad and softkeys to change the contact
information.
6. Press Save or OK.
Call History
Release 6.4 onwards, call history also includes missed
calls when the phone was offline or the user was logged
out. If you are using the deskphone in shared control
mode or Road warrior and Telecommuter mode with One-
x Communicator, the call logs for the deskphone are now
synchronized with the call logs for the One-x
Communicator.
Calling a person from the call history
1. Press the History button.
2. Scroll to the left or right to view a separate list of all
calls, missed, or unanswered calls, answered calls, or
outgoing calls.
3. Scroll up or down to select the person or number you
want to call.
4. Select the person or number you want to call.
5. Press the Call softkey or the OK button.
Depending on how your administrator has
administered your phone, returning a missed call
might result in the phone deleting the call history entry
when the call goes through.
Adding an entry from the call history to
your contacts list
1. Press History.
2. Select the number you want to add to your Contacts
list.
3. Press +Contact.
4. If necessary, edit the name and telephone number.
5. Press Save.
Changing the display language
1. Press Home.
2. Select Options & Settings or Phone Settings.
3. Press Select or OK.
4. Select Screen & Sound Options.
5. Press Select or OK.
6. Select Language.
Note:
The language option is available only if the
administrator has enabled the option for your
phone.
7. Select a display language.
8. Press Select or OK.
9. Press Yes to confirm the selected language.
For more information
Go to www.avaya.com/support for latest support
information, including the user guide, administrator guide,
installation and maintenance guide, interactive document,
and software downloads.
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