Avaya one-X 9611G User manual

AMA/TMT
Avaya 9611G Deskphone Users Guide
Table of Contents
Avaya 9611G IP Phone Layout……………………………………………………………………………..………………………3
Calling a Person Using the Contacts Button……………………………………………….………………………………..4
Login to your Extension from any Phone in any Office………………………………………………………………...5
Logging into the Avaya Outlook Client…………………………………………………………………………………….…10
Using Click to Call from Outlook…………………………………………………………………………………………………11
Changing the Ring Tone……………………………………………………………………………………………………………..12
Setting the Audio Path to Speaker or Headset……………………………………………………………………………12
Transferring a Call………………………………………………………………………………………………………………………13
Transferring a Call to Voicemail………………………………………………………………………………………………….15
Conference Call………………………………………………………………………………………………………………………17
Avaya 9611G IP Phone Layout

Calling a Person Using the Contacts Button
1. Press the Contacts button.

2. Locate the contact you want to call by typing the person’s last name on the dialpad or by scroll up
or down to locate the contact.
3. Press Call or OK.
Login to your Extension from any Phone in any Office
1. Press the Features button.

2. Scroll down to Phone User and press Select or OK.

3. Scroll down to Login and press Select or OK.

4. Enter your extension, select Next or OK.
5. Enter your password, select Done or OK.

Your extension will now be on that phone.

Please make sure you log out of the phone when you are finished.
Logging into the Avaya Outlook Client
1. Open outlook
2. Click the Add-Ins tab and select Avaya IP Office Plug-In.

3. The username is you network username.
4. Your password is the password you setup for the phone. The default is 1234.
5. Make sure you check Auto login.
6. Click login.
Using Click to Call from Outlook
1. Open outlook
2. Select the contact you want to call. Right click that contact, go down to IP Office and select the
number you want to dial.

3. If you do not see the IP Office option, you are not logged into the Avaya IP Office Plug-In. Please
see section Logging into the Avaya Outlook Client.

Changing the Ring Tone
1. Press Home.
2. Select Options & Settings.
3. Select Screen & Sound Options.
4. Press Select or OK.
5. Select Personalized Ringing.
Two ring tone categories are available – Classic or Rich. The ring tone currently selected is
displayed on the status line. You can select a ringtone by using the up and down arrows. You can
also switch between categories by pressing the first softkey.
6. Once you have found a ringtone you like, select SAVE.
Setting the Audio Path to Speaker or Headset
1. Press Home.
2. Select Options & Settings.
3. Select Call Settings.
4. Toggle down to Audio Path.
5. Press Change. The Audio Path will toggle between Speaker and Headset.
6. Press Save.

Transferring a Call
1. While the party is on the line, press the Transfer button.
2. Dial an extension number or outside line. You may speak to the party you are
transferring the call to first if you wish. Tell them NOT to hang up!

3. Press the Complete button to complete the transfer.

Transferring a Call to Voicemail
1. With a call connected, press the Message key.

2. Dial the extension number of the user and press Select.

Conference Call
1. While the party is on the line, press the Conf button. This puts the call on hold and gives
you a dial tone.
2. Dial the next party’s number (inside or external).

3. If they answer and want to join the call, press the Conf button again. You have now
started a three party conference call. If they don’t answer or don’t want to join the call,
press Drop.
4. To add additional partied, repeat this process.