Avaya IP Office Phone Manager User manual

AVAYA IP OFFICE.. QCC Supplemental User Guide 2012
Other Resources: IP Office Knowledge Base
http://marketingtools.avaya.com/knowledgebase/user/

Avaya 9508
Phone Keys
Key Description
Soft Keys - The keys below the display have variable functions.
When the key is active, its function is indicated by the text label
above it.
Message - This key is used to access your voicemail system. By
default, this uses a series of menus on yourphone's display.
Navigation Keys - Press the up and down arrow keys to scroll
through lists. In some menus, you canalso use the left and right
arrow keys to enter and exit different levels of the menu. A menu
option thataccesses a sub-menu is indicated by the ... (ellipsis) icon
after its name.
OK - The OK key normally matches the function offered by the
left hand soft key below the screen.
PHONE - This key is used to exit any menu you are in and return
to the appearance buttons menu. During a call it can also be used to
toggle the options displayed on the appearance menu.
MENU /HOME - This key is used to access a menu for phone settings and information.
CONTACTS - This key is used to display the various directories (personal and shared) of names
andtelephone numbers to which you have access.
CALL LOG / HISTORY - This key displays a record of your most recently answered, missed and
outgoing calls. The button is illuminated when you have new missed calls.
VOLUME - Press + (plus) or – (minus) on the Volume key to adjust the volume of incoming calls.
Separate volumes can be adjusted for the ringer, handset, headset and speaker.
HEADSET - This key is used to answer and end calls using a headset connected to the phone’s
headsetsocket. The button is lit when you are connected to a call using the headset.
MUTE - This key can be used to mute your speech to the currently connected call. The button is lit
whilemute is active.
SPEAKER - This key is used to answer and end calls using the phone's handsfree speaker and
microphone. The button is lit when you are connected to a call handsfree.
These keys have two roles:
Appearance Keys - These buttons represent calls that you can make or receive.
Feature Buttons - Those keys not configured as appearance keys can be used for other functions.
The CONFERENCE, DROP, HOLD, REDIAL and TRANSFER keys found on other Avaya phones
are presented assoft key functions when appropriate to the current call to which you are connected.

Quick Guide:
Logging into a phone
Press * # and extension number.
Making Calls
For external calls, dial 9 and the destination number or, for internal calls, just dial the extension and
begin conversation. To automatically announce yourcall over the destination extension’s speakerphone,
dial 0+ the extension number. After you hear a beep you can begin talking over their speakerphone.
Answering Calls
You can lift the handset, press the “Speaker” button, or press the line appearance button of the ringing
line to begin conversation.
Place a Call on Hold
While caller is on the phone, press the HOLD softkey..
To retrieve a caller, go to line where the caller is on hold and pick it back up.
Park Calls
While caller is on the phone, press one of the park buttons (e.g. Park 1, Park 2, Park 3).
To retrieve parked calls, press the lit Park key and press the Connect softkey.
Transfer calls
While caller is on the phone, press the Transfer softkey. Then, dial the ext. to which you want to transfer.
You may either hang up to connect or wait for the person to answer in order to announce the call. When
you hang up, the caller will be connected.
To Transfer calls directly to Voicemail
While the Caller is on the phone, press Transfer softkey. Then, press # + extension number of the
destination parties voicemail. Hang up, and caller will hear destination parties greeting immediately.
Conference Calls
There are two types of conference features available to you…
Ad-hoc:
Answer or place a call, then press the Hold softkey. Make your second call and press CONFERENCE
softkey. Repeat previous stepsto add multiple parties.
Conference Bridge:
Each extension has a private conference bridge at its disposal. To send callers into your personal
conference bridge, press the Transfer softkeywhile on the call. Dial 2 and your extension number, then
hang up. Repeat for all additional callers. Once all parties have been added to the bridge, dial 2 and your
extension number to join the conference. Internal users can also join and transfer callers into your
conference bridge by dialing or transferring callers to 2 and your extension number (your bridge
numbering may vary depending on you extension numbering scheme.)

Voicemail Guide
Initial Voicemail Setup
Dial *17 for audible voicemail.
The system will state “Welcome to IP Office. Please enter extension and pound sign.”
Enter your extension number followed by #.
The system will then state “Enter your password and pound sign.”
Press # (you should not have a password if this is the first time you have accessed your mailbox).
You will then be asked to create a new password, followed by the # (pound) sign
Then you must confirm your new password followed by the # (pound) sign.
You will now be asked to record your name. Press 1 when prompted and record your name at the tone,
and press 1 when complete.
Your initial setup is complete! Now you can move on with the visual voicemail.
Visual Voicemail
Press your Message Key (Envelope)
Listen N/O/S
New Messages that you have not listened to.
Old Messages that you have listened to but have not saved.
Save Messages that have been saved.
Messages Leave a message in anyone’s mailbox without ringing their phone.
Greetings Administer your personal greeting.
Password Change your mail box password.
Email Set your email notification mode (if configured).
Off No email notification.
Alert When new messages are received, you will receive an email informing you of a
new message.
Copy When new messages are received, you will receive an email informing you of a
new message and an attachment of the message (message remains in voicemail
box).
Forward When new messages are received, you will receive an email informing you of a
new message and an attachment of the message (message is removed from
voicemail box).