Avaya J129 User manual

Using J129 Series IP Deskphones SIP
Release 1.1
Issue 1
August 2016

© 2016, Avaya, Inc.1
All Rights Reserved.2
Note3
Using a cell, mobile, or GSM phone, or a two-way radio in close4
proximity to an Avaya IP telephone might cause interference.5
Documentation disclaimer6
“Documentation” means information published in varying mediums7
which may include product information, operating instructions and8
performance specifications that are generally made available to users9
of products. Documentation does not include marketing materials.10
Avaya shall not be responsible for any modifications, additions, or11
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this documentation, to the extent made by End User.18
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Warranty28
Avaya provides a limited warranty on Avaya hardware and software.29
Refer to your sales agreement to establish the terms of the limited30
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FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55
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Heritage Nortel Software129
“Heritage Nortel Software” means the software that was acquired by130
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under the applicable law.11
Virtualization12
The following applies if the product is deployed on a virtual machine.13
Each product has its own ordering code and license types. Note that14
each Instance of a product must be separately licensed and ordered.15
For example, if the end user customer or Avaya Channel Partner16
would like to install two Instances of the same type of products, then17
two products of that type must be ordered.18
Third Party Components19
“Third Party Components” mean certain software programs or20
portions thereof included in the Software or Hosted Service may21
contain software (including open source software) distributed under22
third party agreements (“Third Party Components”), which contain23
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the product. THIS PRODUCT IS LICENSED UNDER THE AVC41
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A42
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE43
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH44
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC45
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A46
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO47
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ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG50
LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM.51
Service Provider52
THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S53
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT54
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS55
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PRODUCTS USE OR EMBED CERTAIN THIRD PARTY61
SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT62
SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS63
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EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY66
SUPPLIER.67
WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL68
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED69
THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE70
AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES71
THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY72
AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72973
CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 74
WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS75
LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR76
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN77
WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)78
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD79
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS80
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL81
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER82
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED83
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL84
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS85
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://86
WWW.MPEGLA.COM.87
Compliance with Laws88
You acknowledge and agree that it is Your responsibility for89
complying with any applicable laws and regulations, including, but not90
limited to laws and regulations related to call recording, data privacy,91
intellectual property, trade secret, fraud, and music performance92
rights, in the country or territory where the Avaya product is used.93
Preventing Toll Fraud94
“Toll Fraud” is the unauthorized use of your telecommunications95
system by an unauthorized party (for example, a person who is not a96
corporate employee, agent, subcontractor, or is not working on your97
company's behalf). Be aware that there can be a risk of Toll Fraud98
associated with your system and that, if Toll Fraud occurs, it can99
result in substantial additional charges for your telecommunications100
services.101
Avaya Toll Fraud intervention102
If You suspect that You are being victimized by Toll Fraud and You103
need technical assistance or support, call Technical Service Center104
Toll Fraud Intervention Hotline at [phone] for the United105
States and Canada. For additional support telephone numbers, see106
the Avaya Support website: https://support.avaya.com or such107
successor site as designated by Avaya.108
Security Vulnerabilities109
Information about Avaya’s security support policies can be found in110
the Security Policies and Support section of https://111
support.avaya.com/security.112
Suspected Avaya product security vulnerabilities are handled per the113
Avaya Product Security Support Flow (https://114
support.avaya.com/css/P8/documents/100161515).115
Downloading Documentation116
For the most current versions of Documentation, see the Avaya117
Support website: https://support.avaya.com, or such successor site118
as designated by Avaya.119
Contact Avaya Support120
See the Avaya Support website: https://support.avaya.com for121
product or Hosted Service notices and articles, or to report a problem122
with your Avaya product or Hosted Service. For a list of support123
telephone numbers and contact addresses, go to the Avaya Support124
website: https://support.avaya.com (or such successor site as125
designated by Avaya), scroll to the bottom of the page, and select126
Contact Avaya Support.127
Regulatory Statements128
Australia Statements129
Handset Magnets Statement: 130
Danger:
The handset receiver contains magnetic devices that can131
attract small metallic objects. Care should be taken to avoid132
personal injury.133
Industry Canada (IC) Statements134
RSS Standards Statement135
This device complies with Industry Canada licence-exempt RSS136
standard(s). Operation is subject to the following two conditions:137
1. This device may not cause interference, and75

2. This device must accept any interference, including1
interference that may cause undesired operation of the2
device.3
Le présent appareil est conforme aux CNR d'Industrie Canada4
applicables aux appareils radio exempts de licence. L'exploitation est5
autorisée aux deux conditions suivantes:6
1. L'appareil ne doit pas produire de brouillage, et7
2. L'utilisateur de l'appareil doit accepter tout brouillage8
radioélectrique subi, même si le brouillage est susceptible9
d'en compromettre le fonctionnement.10
Radio Transmitter Statement11
Under Industry Canada regulations, this radio transmitter may only12
operate using an antenna of a type and maximum (or lesser) gain13
approved for the transmitter by Industry Canada. To reduce potential14
radio interference to other users, the antenna type and its gain15
should be so chosen that the equivalent isotropically radiated power16
(EIRP) is not more than that necessary for successful17
communication.18
Conformément à la réglementation d'Industrie Canada, le présent19
émetteur radio peut fonctionner avec une antenne d'un type et d'un20
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie21
Canada. Dans le but de réduire les risques de brouillage22
radioélectrique à l'intention des autres utilisateurs, il faut choisir le23
type d'antenne et son gain de sorte que la puissance isotrope24
rayonnée équivalente ne dépasse pas l'intensité nécessaire à25
l'établissement d'une communication satisfaisante.26
This Class B digital apparatus complies with Canadian ICES-003.27
Cet appareil numérique de la classe B est conforme à la norme28
NMB-003 du Canada.29
Radiation Exposure Statement30
This device complies with Industry Canada's RF radiation exposure31
limits set forth for the general population (uncontrolled environment)32
and must not be co-located or operated in conjunction with any other33
antenna or transmitter.34
Cet appareil est conforme aux limites d'exposition aux rayonnements35
RF d'Industrie Canada énoncés dans la population générale36
(environnement non contrôlé) et ne doivent pas être co-situés ou37
exploités conjointement avec une autre antenne ou émetteur.38
Japan Statements39
Class B Statement40
This is a Class B product based on the standard of the VCCI Council.41
If this is used near a radio or television receiver in a domestic42
environment, it may cause radio interference. Install and use the43
equipment according to the instruction manual.44
45
Denan Power Cord Statement46
Danger:
Please be careful of the following while installing the47
equipment:48
• Please only use the connecting cables, power cord, and49
AC adapters shipped with the equipment or specified by50
Avaya to be used with the equipment. If you use any51
other equipment, it may cause failures, malfunctioning,52
or fire.53
• Power cords shipped with this equipment must not be54
used with any other equipment. In case the above55
guidelines are not followed, it may lead to death or56
severe injury.57
58
本製品を安全にご使用頂くため、以下のことにご注意ください。59
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず60
製品に同梱されております添付品または指定品をご使用くだ61
さい。添付品指定品以外の部品をご使用になると故障や動作62
不良、火災の原因となることがあります。63
•同梱されております付属の電源コードを他の機器には使用し64
ないでください。上記注意事項を守らないと、死亡や大怪我65
など人身事故の原因となることがあります。66
México Statement67
The operation of this equipment is subject to the following two68
conditions:69
1. It is possible that this equipment or device may not cause70
harmful interference, and71
2. This equipment or device must accept any interference,72
including interference that may cause undesired operation.73
La operación de este equipo está sujeta a las siguientes dos74
condiciones:75
1. Es posible que este equipo o dispositivo no cause76
interferencia perjudicial y77
2. Este equipo o dispositivo debe aceptar cualquier78
interferencia, incluyendo la que pueda causar su operación79
no deseada.80
Power over Ethernet (PoE) Statement81
This equipment must be connected to PoE networks without routing82
to the outside plant.83
U.S. Federal Communications Commission (FCC) Statements84
Compliance Statement85
The changes or modifications not expressly approved by the party86
responsible for compliance could void the user’s authority to operate87
the equipment.88
To comply with the FCC RF exposure compliance requirements, this89
device and its antenna must not be co-located or operating to90
conjunction with any other antenna or transmitter.91
This device complies with part 15 of the FCC Rules. Operation is92
subject to the following two conditions:93
1. This device may not cause harmful interference, and94
2. This device must accept any interference received,95
including interferences that may cause undesired96
operation.97
Class B Part 15 Statement98
This equipment has been tested and found to comply with the limits99
for a Class B digital device, pursuant to Part 15 of the FCC Rules.100
These limits are designated to provide reasonable protection against101
harmful interferences in a residential installation. This equipment102
generates, uses and can radiate radio frequency energy and, if not103
installed and used in accordance with the instructions, may cause104
harmful interference to radio communications. However, there is no105
guarantee that interference will not occur in a particular installation. If106
this equipment does cause harmful interferences to radio or107
television reception, which can be determined by turning the108
equipment off and on, the user is encouraged to try to correct the109
interference by one or more of the following measures:110
• Reorient or relocate the receiving antenna.111
• Increase the separation between the equipment and receiver.112
• Connect the equipment into an outlet on a circuit different from113
that to which the receiver is connected.114
• Consult the dealer or an experienced radio/TV technician for115
help.116
Radiation Exposure Statement117
This equipment complies with FCC radiation exposure limits set forth59
for an uncontrolled environment . This equipment should be installed60
and operated with minimum distance of 8 in or 20 cm between the61

radiator and your body. This transmitter must not be co-located or1
operating in conjunction with any other antenna or transmitter.2
EU Countries3
This device complies with the essential requirements and other4
relevant provisions of Directive 1999/5/EC. A copy of the Declaration5
may be obtained from http://support.avaya.com or Avaya Inc., 2116
Mt. Airy Road, Basking Ridge, NJ 07920 USA.7
General Safety Warning8
• Use only the Avaya approved Limited Power Source power9
supplies specified for this product.10
• Ensure that you:11
- Do not operate the device near water.12
-Do not use the device during a lightning storm.13
- Do not report a gas leak while in the vicinity of the leak.14
- Limit the power to the device over telecommunications15
wiring to 36-57 volt DC or ≤ 1.3 ampere DC.16
Trademarks17
The trademarks, logos and service marks (“Marks”) displayed in this18
site, the Documentation, Hosted Service(s), and product(s) provided19
by Avaya are the registered or unregistered Marks of Avaya, its20
affiliates, its licensors, its suppliers, or other third parties. Users are21
not permitted to use such Marks without prior written consent from22
Avaya or such third party which may own the Mark. Nothing23
contained in this site, the Documentation, Hosted Service(s) and24
product(s) should be construed as granting, by implication, estoppel,25
or otherwise, any license or right in and to the Marks without the26
express written permission of Avaya or the applicable third party.27
Avaya is a registered trademark of Avaya Inc.28
All non-Avaya trademarks are the property of their respective owners.29
Linux® is the registered trademark of Linus Torvalds in the U.S. and30
other countries.31

Contents
Chapter 1: Introduction............................................................................................................ 8
Purpose.................................................................................................................................. 8
Intended audience................................................................................................................... 8
Chapter 2: Avaya J129 IP Deskphone overview.................................................................... 9
Physical layout...................................................................................................................... 10
About connection jacks.......................................................................................................... 12
Buttons and Icons.................................................................................................................. 13
Chapter 3: Getting started...................................................................................................... 14
Logging in to your deskphone................................................................................................. 14
Logging out your deskphone.................................................................................................. 14
Locking and unlocking the deskphone..................................................................................... 14
Chapter 4: Handling outgoing calls...................................................................................... 15
Making a call......................................................................................................................... 15
Making a call when on another call......................................................................................... 15
Calling a person from the contacts list..................................................................................... 15
Making a call from call history................................................................................................. 16
Making an emergency call...................................................................................................... 16
Making an international call.................................................................................................... 17
Chapter 5: Answering a call................................................................................................... 18
Ignoring an incoming call....................................................................................................... 18
Switching to another deskphone during an active call............................................................... 19
Making an attended transfer................................................................................................... 19
Transfering to a call on hold................................................................................................... 20
Chapter 6: Using call forwarding........................................................................................... 21
Activating and deactivating call forward................................................................................... 21
Enabling call forwarding when you do not answer the call......................................................... 21
Chapter 7: Managing conference calls................................................................................. 22
Adding a person to an active call............................................................................................ 22
Adding a person on hold to a conference call........................................................................... 22
Putting a conference call on hold............................................................................................ 23
Chapter 8: Using call related features.................................................................................. 24
Muting and unmuting a call..................................................................................................... 24
Placing a call on hold and resuming the call............................................................................ 24
Parking and unparking a call.................................................................................................. 24
Activating Send All Calls........................................................................................................ 25
Toggling between active calls................................................................................................. 25
Setting up automatic call back................................................................................................ 25
Activating EC500................................................................................................................... 26
Tracing a malicious call.......................................................................................................... 26
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Blocking your extension from displaying during calls................................................................ 26
Chapter 9: Managing call history.......................................................................................... 27
Adding or deleting a contact from the call history...................................................................... 27
Viewing call history details..................................................................................................... 27
Clearing the call history.......................................................................................................... 27
Turning call history on and off................................................................................................. 28
Chapter 10: Managing contacts............................................................................................. 29
Adding a new contact............................................................................................................ 29
Editing a contact.................................................................................................................... 29
Viewing the contact details..................................................................................................... 30
Searching for a contact.......................................................................................................... 30
Deleting a contact.................................................................................................................. 30
Chapter 11: Managing your presence................................................................................... 31
Enabling away timer.............................................................................................................. 31
Chapter 12: Managing voice mails........................................................................................ 32
Retrieving a voice mail........................................................................................................... 32
Chapter 13: Customizing Avaya J129 IP Deskphones........................................................ 33
Setting the dial mode............................................................................................................. 33
Assigning speed dial.............................................................................................................. 33
Setting visual alert................................................................................................................. 34
Displaying call timers............................................................................................................. 34
Setting a ring tone for the deskphone...................................................................................... 34
Turning button clicks on and off.............................................................................................. 35
Turning error tones on and off................................................................................................ 35
Turning audio settings on and off............................................................................................ 35
Setting handset equalization.................................................................................................. 36
Adjusting the contrast of the display screen............................................................................. 36
Setting the display language.................................................................................................. 36
Setting the time format........................................................................................................... 36
Setting the date format........................................................................................................... 37
Setting the time zone............................................................................................................. 37
Setting the scroll period during navigation............................................................................... 38
Chapter 14: Maintenance....................................................................................................... 39
Chapter 15: Troubleshooting................................................................................................. 40
Chapter 16: Related resources.............................................................................................. 41
Contents
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Chapter 1: Introduction1
Purpose2
This document describes how to use product features and capabilities.3
Intended audience4
This document is intended for people who want to learn how to use product features and5
capabilities.6
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Chapter 2: Avaya J129 IP Deskphone1
overview2
The Avaya J129 IP Deskphone is a SIP-based IP phone intended to be used as a lobby or a3
reception phone.4
Physical specifications5
• Two call appearances6
• A 128 x 32 graphical LCD7
• Three softkeys8
•Dual network ports with integrated Power over Ethernet (PoE)9
• Magnetic Hook Switch10
Feature specifications11
• Call forwarding12
• Call transferring13
• Call conferencing14
• Voice mail15
• Deskphone customization16
Related links17
Physical layout on page 1018
About connection jacks on page 1219
August 2016 Using J129 Series IP Deskphones SIP 9

Physical layout1
3
2
4
6
7
5
8
9
10
11
1
2
Avaya J129 IP Deskphone overview
August 2016 Using J129 Series IP Deskphones SIP 10

Callout Number Name Icon Description
1 Message Waiting Indictor
(MWI)
N/A The MWI flashes a red
light to the upper-right
corner of the deskphone,
which indicates that you
have a voice mail or an
incoming call.
2 Phone display N/A The phone displays the
call information in this
area, such as the
extension, caller
information, and missed
calls.
3 Softkeys N/A The softkey label
displays the action that
each key produces.
4 Navigation arrows and
OK
N/A The OK button performs
the action of the
highlighted option of a
menu.
Use the navigation
arrows to navigate
through the menu.
5 Call Press the Call button to
make a call.
6 Back Press the Back button to
return to the previous
menu.
7 Speaker Press the Speaker
button to use the
speakerphone. To take
the call off the
speakerphone, lift the
handset.
8 Admin menu Press the Admin menu
to access the menu
options and other phone
settings.
9 Hold Press Hold to place the
call on hold.
To resume the call, press
the Resume softkey.
10 Volume If you press + or - on the
Volume button on an
Table continues…
Physical layout
August 2016 Using J129 Series IP Deskphones SIP 11

Callout Number Name Icon Description
active call, the phone
increases or decreases
the volume of your
handset, or speaker
accordingly. When you
are not on an active call,
pressing these buttons
adjusts the ringer
volume.
11 Mute Press the Mute button to
mute a call in progress.
To unmute the call, press
the Mute button again.
Related links1
Avaya J129 IP Deskphone overview on page 92
About connection jacks3
The following image illustrates the connection jacks that are present on the back panel of Avaya4
J129 IP Deskphone models. The image schematically describes which device to connect in which5
jack.6
Avaya J129 IP Deskphone overview
August 2016 Using J129 Series IP Deskphones SIP 12

Receiver
Port
Computer
Port
Network
Port
1
Related links2
Avaya J129 IP Deskphone overview on page 93
Buttons and Icons4
Buttons and Icons
August 2016 Using J129 Series IP Deskphones SIP 13

Chapter 3: Getting started1
Logging in to your deskphone2
About this task3
Perform this task to log in to your deskphone. Log in from the initial screen when it prompts you for4
your extension.5
Procedure6
1. Enter your extension.7
2. Enter the password that your administrator assigned to you.8
3. Press Enter or OK.9
Logging out your deskphone10
Procedure11
1. Press Admin menu > Log Out.12
2. Press Log out when the deskphone prompts for confirmation.13
Locking and unlocking the deskphone14
About this task15
Use this procedure to lock your deskphone when it is idle. This prevents the use of deskphone for16
making calls when you are away, with the exception of making emergency calls. Locking your phone17
does not log you out.18
Procedure19
1. Press Admin menu > Lock.20
The deskphone displays a padlock symbol and your presence status changes to Away.21
2. To unlock your phone, press Unlock and enter the password you use for deskphone login.22
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Chapter 4: Handling outgoing calls1
Making a call2
Before you begin3
Set the Dial mode to automatic or manual.4
Procedure5
1. Lift the handset or press Speaker.6
2. Do one of the following:7
• If the dial mode is set to Auto, dial the number you want to call.8
• If the dial mode is set to Manual, dial the number you want to call and press Call softkey.9
Making a call when on another call10
About this task11
Use this procedure to make another call when you are on an active call.12
Procedure13
1. Press NewCall.14
2. Enter the phone number.15
3. Press Call.16
Calling a person from the contacts list17
About this task18
Use this procedure to call any contact from the contacts list.19
Procedure20
1. Press Contacts.21
August 2016 Using J129 Series IP Deskphones SIP 15

2. Find the contact that you want to call by typing the name of the person as listed.1
For example, if you added John Smith to your contacts List as “Smith, John”, start typing the2
last name rather than his first name. Each time you press the dialpad, the list display shifts to3
match your input. You can also scroll up or down to locate the contact.4
Making a call from call history5
About this task6
Procedure7
1. Press Admin menu > Recents.8
2. Select the number that you want to call.9
3. Press Call.10
Making an emergency call11
About this task12
If your administrator configured emergency calling for your deskphone, the Phone screen displays13
an Emerg softkey to immediately connect you with a preset emergency services number.14
Note:
You can make an emergency call when your deskphone is logged out only if your administrator15
configured this feature for you. The emergency call feature is available in IP Office only when16
you are logged in to your deskphone.17
Important:
During phone failover, when the phone switches between system servers due to a system18
failure, the Emergency softkey might not be available until your phone connects to an alternate19
server. This process might take a few seconds.20
Procedure21
1. On the Phone screen, press Emerg.22
2. Press Yes when the deskphone displays a prompt.23
Some call servers call back to confirm the emergency status. The phone automatically24
answers the incoming call on the speaker by going off-hook.25
3. To end the emergency call, press End Call or press Speaker.26
Handling outgoing calls
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Making an international call1
About this task2
E.164 is a standard format of international public telephone numbering. An E.164 number can have3
up to 15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E.1644
number.5
Procedure6
1. Long press the 0 key to display the plus sign (+).7
2. Dial the number that you want to call.8
Making an international call
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Chapter 5: Answering a call1
About this task2
When you receive an incoming call, the phone selects the incoming call automatically. However, if3
you are already on a call or if you receive more than one incoming call at a time, you might need to4
select the call you want to answer manually.5
Note:
The procedure for answering a call might vary depending on how the administrator has6
configured your phone.7
Procedure8
Answer an incoming call in one of the following ways:9
• If you are not on another call, lift the handset, or press Speaker, OK, or Answer to answer the10
call using the speakerphone.11
•If you are on another call and the deskphone does not automatically display the incoming call,12
from the Phone screen scroll to the line with the incoming call and press Answer or OK. If you13
are on another call and the phone does automatically display the incoming call, you can press14
Answer to automatically put the first call on hold when you answer the new call. Also, you can15
press Ignore to automatically drop the first call when you answer the new call.16
• If you are on a call, and the phone displays the incoming call, from the Phone screen scroll to the17
line with the incoming call and press Ans Hold to automatically put the first call on hold when you18
answer the new call. Also, you can press Ans Drop to automatically drop the first call when you19
answer the new call.20
Note:
To automatically display the Phone screen when you receive an incoming call, set the Phone21
Screen on Ringing option to Yes.22
Ignoring an incoming call23
About this task24
Use this procedure to turn off the ringer for an incoming call.25
Procedure26
From the Phone screen, press Ignore.27
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Switching to another deskphone during an active call1
About this task2
Avaya J129 IP Deskphone supports Multiple Device Access (MDA) using which you can register up3
to 10 SIP devices with your extension. If you register to multiple devices, you can perform functions,4
such as switching to another registered device during an active call or bridging on to calls at multiple5
registered devices.6
Before you begin7
The feature is available only if the administrator enables the option for your extension.8
Procedure9
1. Answer the incoming call from your deskphone.10
2. To switch to the other deskphone, press Bridge on that deskphone.11
Making an attended transfer12
About this task13
An attended transfer is when you transfer an active call to another deskphone number after14
announcing the call transfer. If the administrator enabled the Transfer on Hang-up feature, you can15
complete the call transfer by disconnecting the deskphone through any of the following methods:16
• Put the handset on the cradle17
• Press Speaker18
Before you begin19
You must answer the call before transferring the call to another deskphone.20
Procedure21
1. While on the active call, press the Transfer softkey.22
2. Perform one of the following actions:23
• Dial the number.24
• Call the person from the contacts list or from the history list.25
3. Tell the contact about the call when the contact answers your call.26
4. To complete the transfer, perform one of the following actions:27
• Disconnect the call if the administrator enabled the Transfer on Hang-Up feature for your28
deskphone.29
• Press the Complete softkey.30
Result31
Your deskphone transfers the call to the selected number.32
Switching to another deskphone during an active call
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Transfering to a call on hold1
About this task2
You can place an active call on hold to attend an incoming call. Use this task to transfer the3
incoming call to the call on hold.4
Procedure5
1. Dial the extension of the first person you want to call.6
2. When the first person answers the call, press Hold.7
• To make a new call, do the following:8
- Press the NewCall softkey.9
- Dial the extension of the second person you want to call.10
• To answer an incoming call, press Answer:11
To toggle between the calls, press Swap.12
3. When the second person answers the call, press the Transfer softkey.13
4. Press Transfer to confirm the transfer.14
Answering a call
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