Avaya J159 User manual

Quick Reference for Avaya
J159 SIP IP Phone in Avaya
Aura®
Release 4.1.3
Issue 1
January 2024
© 2023-2024, Avaya LLC
All Rights Reserved.
Main menu
The following table lists the Main menu icons used in
Avaya J159 IP Phone:
Icons Name Description
Features To access the
administrated features.
Applications • To access phone
applications such as
Contacts, Recents,
Calendar, My Presence,
and Activate screen
saver.
• To sign off the phone, to
protect your settings, or
to let another user log
in.
Settings To change your phone
settings, customize
button labels, adjust
brightness, audio
settings, assign speed
dial entries, etc.
Used to view the
connected USB devices
such as USB stick and
keyboard.
Network
information
To check network
settings.
Administration To access administration
settings.
About To view the phone
software version.
General phone icons
The following table lists the icons used in Avaya J159
IP Phone:
Icon Description
Microphone is muted.
Missed call on your phone. You can
see the Missed Call icon in the
Recents application.
Missed call reason on your phone.
You can see the additional context for
the missed call.
Incoming call indicates you answered
this call. You can see the Incoming
Call icon in the Recents application.
Outgoing call indicates you made this
call. You can see the Outgoing Call
icon in the Recents application.
The Bridged Call icon indicates the
line is used for a call on another
phone.
Incoming call is alerting.
Outgoing call indicates you made this
call.
Call is active.
Call is on hold.
Call is on hold during a conference or
transfer call setup.
Conference is active.
Conference is on hold.
Use the Right or Left navigation
arrow to see more pages, screens, or
options.
Scroll left for more options.
Scroll right for more options.
Table continues…
Icon Description
Team icon indicating the team member
is available.
Team icon indicating the team member
is busy on a call and unavailable.
Team icon indicating the team member
is not on a call, but is forwarding
incoming calls.
Team icon indicating the team member
is busy on a call and is forwarding
incoming calls.
Indicates that the phone is not
connected to the call server and
operates in Failover mode. Some
features might not be available or work
incorrectly.
If the appearance line displays this
icon, it indicates that the phone
encountered a failure and preserved
the media session until the user hangs
up.
This icon can also indicate that the
phone is connected to the call server
but the features are not available.
The EC500 feature is on.
The Do not disturb feature is on.
The Send All Calls feature is on.
The Send NN feature is on.
The Call forward feature is on.
Indicates that the call uses a wideband
codec for excellent voice quality.
Indicates a low network performance
or local network issues that might
result in lower call quality.
The Limit Number of Concurrent Calls
(LNCC) feature is on.
Indicates that the SLA Mon™ agent
took control of the phone.
Table continues…
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Icon Description
Indicates that the call is recorded for
SLA Mon™.
Indicates that the audio of this call is
secure.
Indicates that the audio alert for
incoming calls is off.
Indicates the Bluetooth feature is on.
Indicates that you missed a call.
The number in the icon indicates
the number of missed calls. In the
example icon, the agent missed 9
calls.
Indicates that you missed a call. The
plus sign (+) in the icon indicates that
the number of missed calls is more
than 9.
Autodialing feature.
Toll call.
Toll-free call.
Caller ID validation passed.
Caller ID validation failed
Unknown caller ID validation.
Wi-Fi icons
The following table lists the Wi-Fi icons used in the
Avaya J159 IP Phone:
Icon Description
Non-secure Wi-Fi network is detected.
Secure Wi-Fi network is detected.
Wi-Fi network is out of range or offline.
Getting started
Single sign-on login
With the Single sign-on (SSO) feature, you can log
into your Avaya J159 IP Phone with corporate login
credentials. Your phone administrator configures the SSO
feature for your extension. You can log in to your phone
using a QR code or a URL. The QR code and the URL
redirect you to the SSO login page of your organization.
After the SSO authentication, your phone automatically
logs you in.
You can log in to the phone as one of the following user
with the SSO login feature:
• Primary user: You can log in to your phone with the
SSO authentication. In this login mode, Guest login
is not available.
• Guest user: You can log in to a phone as a guest
with the SSO authentication. The primary user of the
phone must use forced or manual authentication to
log in to the phone.
When your phone administrator activates the SSO login
feature on your extension, the following login changes
take place:
• The phone disables the Guest Login feature for the
primary users.
• The Guest user logs out of the phone, and the
primary user automatically gets logged in when
the number of simultaneous devices exceeds the
maximum.
• The phone can be unlocked only with the PIN you
set.
When the SSO and Multiple Device Access (MDA)
features are active on your extension, use the SSO login
for all the MDA devices.
Related links
Logging into your phone with the SSO QR code or
URL on page 2
Logging into a phone as a Guest user with SSO login on
page 2
Logging into your phone with the SSO QR
code or URL
You can log into your phone with your Single sign-on
(SSO) credentials using your mobile device or computer.
Your phone administrator configures the SSO feature for
your extension. After the SSO authentication, the phone
automatically logs you in.
Ensure the following:
• Your phone administrator configures the SSO
feature.
• Your mobile device can scan a QR code.
1. On the Single Sign On screen, press Login.
The phone screen displays the QR code and the
timer. If the timer runs out and the QR code expires,
tap Retry.
2. (Optional) Depending on your choice of device, do
the following:
• If you are using a mobile device, scan the QR code.
When the QR code scan displays a URL on your
mobile device, tap the URL.
• If you are using your computer, press Link. Enter
the URL in your computer browser and follow the
prompts.
The screen displays the SSO login page of your
organization.
3. On the SSO login screen, enter your corporate
username and password.
The phone screen displays the Successful
authentication message.
4. Follow the screen prompts.
You are logged into your phone.
Related links
Single sign-on login on page 2
Logging into a phone as a Guest user with
SSO login
With the Guest user SSO login feature, you can log in to
a phone as a guest user with the SSO authentication for a
specified period.
Ensure that your administrator configures the Guest user
SSO login feature.
1. Press Main Menu.
2. Scroll to Applications and press Select.
3. Scroll to Guest login and press Select.
4. On the Single Sign On Guest login screen, press one
of the following to set the duration in hours:
•Right arrow key: To increase the duration value.
•Left arrow key: To decrease the duration value.
5. Press Enter.
The phone screen displays the QR code and the
timer. If the timer runs out and the QR code expires,
tap Retry.
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6. Depending on your choice of device, do the following:
• For a mobile device, scan the QR code. When the
QR code scan displays a URL, tap the URL.
• For a computer, press Link. Enter the URL in your
computer browser and follow the prompts.
The screen displays the SSO login page of your
organization.
7. On the SSO login screen, enter your corporate
username and password.
The phone screen displays the Successful
authentication message.
8. Follow the screen prompts.
You are logged into your phone.
Related links
Single sign-on login on page 2
Logging into your phone
You can log into your phone with the extension and
password that your phone administrator provides if the
Single sign-on (SSO) feature is not active.
1. On the Login screen, in the Username field, type your
extension.
2. Press Enter.
3. In the Password field, type your password.
4. Press Enter.
Using a Guest Login
With the Guest Login feature, you can log in as a guest on
another phone to access your applications and call history
for a limited time.
Note:
You need to re-login if the phone reboots.
Ensure that your administrator enables the feature.
1. Press Main Menu.
2. Scroll to Applications and press Select.
3. Scroll to Guest login and press Select.
4. Enter your extension and password.
5. Press one of the following to set the duration in hours:
•Right arrow key: To increase the value.
•Left arrow key: To decrease the value.
6. Press Enter.
Logging out of your phone
You can log out of your primary extension when you log in
through a Single sign-on (SSO) or SIP login. You can also
log out of the SIP login as a guest user.
Note:
After a guest user logs out, the phone logs back the
primary user.
1. Press Main Menu.
2. Scroll to Applications and press Select.
3. Scroll to Log out and press Select.
4. In the confirmation window, press Log out.
Phone lock PIN
You can use a PIN to unlock your phone. You or the
administrator can set the PIN. For a Single sign-on (SSO)
login, you must set the PIN. When SSO is active, you can
unlock the phone only with the PIN you set.
For a SIP login, you can use the PIN you set, an
administrator-defined PIN or your SIP password. A PIN
must consist of digits.
You cannot unlock the phone if you enter an incorrect PIN.
Setting a PIN on your phone
You can set a PIN from the phone menu to unlock your
phone. The PIN must consist of digits.
If Single sign-on (SSO) is active, you can unlock the
phone only with the PIN you set. If you do not set a PIN
from the phone menu, the phone prompts you to set up
a PIN when you try to lock it. The phone blocks the lock
functionality if you do not set a PIN.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Applications and press Select.
4. Scroll to Lock and press Select.
5. Scroll to Setup Lock PIN code and press Select.
6. Enter the PIN.
7. Press Enter.
Locking your phone
Lock the phone while you are logged in to prevent
unauthorized usage. Locking the phone does not log you
out. You can receive all incoming calls and make calls to
emergency numbers.
If the Single sign-on (SSO) feature is active on your
phone, you cannot lock the phone before setting a PIN.
1. Press Main menu.
2. Select Applications > Lock.
Unlocking your phone
Unlock the phone using a PIN or a password. Depending
on the configuration, the phone displays the field for
entering a PIN or a password.
When the Single sign-on (SSO) feature is active, you can
unlock the phone only with the PIN you set. When SSO is
inactive, you can unlock the phone with the PIN you set,
an administrator-defined PIN or the SIP password.
If your phone administrator does not set a PIN when
SSO is inactive, the phone displays the field to enter a
password. If your phone administrator sets a PIN when
SSO is inactive, or you set a PIN when SSO is active
or inactive, the phone displays the field to enter a PIN.
A PIN is a digit-only value and a password can be an
alphanumeric value.
You cannot unlock the phone if you enter an incorrect PIN
or password. The phone administrator sets the maximum
number of incorrect attempts. If you exceed the limit, the
phone temporarily blocks you from attempting to unlock
the phone for a period that the administrator specifies.
If you do not know or remember your PIN or password
when the SSO feature is inactive, contact your phone
administrator. If you do not remember the PIN you set
when the SSO feature is active, the phone prompts you to
enter your administrator-defined password.
1. Press Unlock.
2. On the phone screen, enter a PIN or a password.
The phone displays the Invalid PIN prompt if you
enter an incorrect PIN.
3. (Optional) If you do not remember the PIN you set,
do the following:
a. Press Forgot.
The phone displays the You need to re-
login to setup new PIN prompt.
b. Press Log Out.
c. Enter your administrator-defined username and
password.
Operations
Making a call by using speed dial
Ensure you have speed dial numbers assigned to your
contacts.
Press and hold the dial pad key assigned to the
number you want to call.
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Making an emergency call
Ensure that the Emerg soft key is assigned by your
administrator.
Do one of the following:
• On the Phone screen, press the Emerg soft key,
and again press Emerg when the phone prompts
you for confirmation.
• Dial the emergency number by using the dial pad.
Answering a call when on another call
You can receive a call on a secondary call appearance
only if the call appearance is free.
Press one of the following:
• The Answer soft key
•OK Button
The phone puts the first call on hold and moves to the
second call.
Adding a person to an active call
You can add participants to an active call to set up a
conference call.
Start a call.
1. During a call, on the Phone screen, press
Conference button or press More > Conf.
The phone puts the existing call on hold.
2. To make a call to a participant, do one of the following:
• Dial the phone extension by using the dial pad.
• Call the person from the Contacts list or the
Recents list.
• Redial the last dialed number by using the Redial
button.
• Highlight the extension on the phone screen, and
press Conference button.
3. When the third participant answers the call, press the
Join soft key or press Conference button.
4. To add another person, press Add and repeat Steps 2
and 3.
Contacts
Adding a contact from the Recents list
Use this procedure to add a number to your Contacts list
from your call history.
1. Press Recents.
2. Scroll to the required number and press +Contact.
3. In the First name and Last name fields, type the
relevant information.
The phone assigns the extension number to Last
name. You can remove the extension number from
this field and add other information.
4. Press Save.
Combining contacts
Use this procedure to merge the phone number of the
current contact with the existing local contact.
Ensure the Contacts list is not empty.
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications and press Select.
b. Scroll to Contacts and press Select.
3. Scroll to the contact that you want to combine, and
press Details > More > Combine.
The select mode displays the Contacts list without the
current content.
4. To combine the current contact, scroll to the existing
contact, and press Select.
The current contact will be deleted from the Contacts
list and merged with the local contact.
Creating a local Сontacts group
1. Press Contacts.
2. (Optional) To navigate through Main menu, do the
following:
a. Scroll to Applications and press Select.
b. Scroll to Contacts and press Select.
3. Press More.
4. Press Groups.
5. Press NewGroup.
6. In the Enter group name field, type your group name.
7. Press Save.
Advanced features
Call forwarding to your cell phone using
EC500
Use this procedure to forward calls from your Avaya
deskphone to your personal phone.
• Ensure that your administrator enables the feature.
•Ensure that the system administrator sets your
personal phone number as your destination number.
1. Press the Main menu and scroll to Features.
2. Press Select.
3. Scroll to EC500 and press Select.
Making a priority call
Use the Priority Calling feature to provide users with
a special internal call alert. The called party hears a
distinctive ringing when the calling party uses Priority
Calling.
The call rings even at an extension with Do not disturb
enabled.
Ensure that the administrator enabled the feature
invocation target selection.
1. Press the Main menu.
2. Scroll to Features and press Select.
3. Scroll down to Priority Call, press OK, or press the
corresponding line button.
You can see the Select a destination dialogue box.
4. Do one of the following to enter the number you want
to set as a priority:
• Press the Dial soft key to use the dialpad and
manually enter the number.
• Press Contacts, Recents or Phone button to
select the number from the list.
• Press the Browser soft key to select the destination
number from the browser application.
• Press the Autodial, Busy indicator or Team line
key to select the number as destination target.
The Priority feature is activated.
5. Press Enter or OK to activate the feature in case of
manual dialling.
6. (Optional) To cancel the priority call, press the
Cancel soft key.
Listening to your voicemail
Use this procedure to listen to your voicemail on your
phone.
• Ensure that the system administrator configures the
voicemail for your extension.
• Obtain the user ID and password of your voicemail
from your system administrator.
1. To log in to your voicemail, press the Message button.
2. Follow the voice prompts to playback your voice
messages.
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Making a precedence call by using the Main
menu
1. Press Main Menu.
2. Scroll to Applications and press Select.
3. Select Call Priority.
4. On the Precedence Selection screen, select the
precedence level.
5. Dial the extension from one of the following:
•Contacts
•Recents
• The dial pad
Joining a call on a bridged line
On the phone, do one of the following:
• Press the line button with the active call.
• Select an active bridge line number and press
Bridge.
Note:
Do not use Headset, Handset or Speaker
softkeys to join the call on a bridged line. Pressing
Headset, Handset or Speaker opens the Dial
screen. To cancel dialing and to press the required
line button for joining a call, press the Headset,
Handset or Speaker softkey again.
Call Transfer
With the Call Transfer feature, you can transfer your call to
another destination number.
Depending on your requirement, your adminstrator
configures the call transfer type. The types of Call
Transfer are:
• Consultative transfer: Transferring a call by
connecting a call with the transfer recipient.
• Blind transfer: Transferring a call without connecting
a call with the transfer recipient.
Making a consultative transfer
Transfer a call by connecting a call with the transfer
recipient.
Ensure that your administrator enables the feature.
1. While on an active call, press Transfer soft key or
Transfer button.
The phone displays the Select a destination dialogue
box.
The first call is placed on hold.
2. Do one of the following and then press the Call soft
key :
• Dial the number to transfer the call.
• Search for the number in Contacts or Recents.
• Press the Team line key to transfer the call to the
configured team button.
• Redial the last dialed number by using the Redial
button.
• Highlight the extension on the phone screen, and
press Transfer button.
You must configure the team button to use as your
target selection.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient’s phone starts ringing.
4. Do one of the following:
• Press Complete or Transfer button after the
recipient answers the call.
The call transfer is complete. This is also called
attended transfer.
• Press Complete or Transfer button after the
recipient’s number starts ringing.
The call transfer is complete. This is also called
unattended transfer.
Making a blind transfer
Use this procedure to transfer an active call without
connecting a call with the transfer recipient.
Ensure that your administrator enables the feature.
1. While on an active call, press Transfer or Transfer
button.
The phone displays the Enter Transfer Destination
screen.
2. Do one of the following and then press the Call soft
key:
• Dial the number to which you want to transfer the
call.
• Search for the number in the Contacts or Recents
list.
• Redial the last dialed number by using the Redial
button.
• Highlight the extension on the phone screen, and
press Transfer button.
3. To initiate a blind transfer, press Now or Transfer
button.
The call transfer is complete.
Customization
Display Mode
With the Display Mode feature, you can personalize the
phone display according to your choice of display and font
color. You can change the display mode of your phone to
Dark or Light. The font color is black if you set the display
mode to Light. The font color is white if you set the display
mode to Dark.
Changing the display mode impacts most of the skins,
including the following:
• Soft keys
• The top-line divider
• Calendar components
• Predefined backgrounds and screen savers
• Line highlights
• Skins for dialogs and toasts and scroll bars
• The progress bar
Changing the display mode for the main screen changes
the display mode for the secondary screen and the
attached expansion modules.
Related links
Changing the phone display mode on page 5
Changing the phone display mode
You can change the phone display mode to Dark or Light
with the Display Mode feature. The font color is black if
you set the display mode to Light. The font color is white if
you set the display mode to Dark.
Contact your phone administrator if you cannot see the
settings to change the display mode.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Display and press Select.
4. Scroll to Display Mode and press Select.
5. Press Toggle to switch between Light and Dark.
6. Press Save.
Related links
Display Mode on page 5
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Enabling and disabling Bluetooth
You can use Bluetooth enabled devices with your phone.
Ensure the wireless module is installed in your phone.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll down to Bluetooth and press Select.
4. Scroll to Bluetooth headset and press one of the
following:
•Toggle: To enable or disable Bluetooth.
•Right Arrow key: To enable Bluetooth.
•Left Arrow key: To disable Bluetooth.
Note:
For some Bluetooth headsets, volume can be
adjusted during the first call after rebooting the
phone. Toggle the slider of the pop-up panel to
the right to increase the volume, and to the left to
decrease it.
Pairing a Bluetooth enabled headset with
your phone
You can pair a maximum of six Bluetooth-enabled
headsets with the phone, but you can use only one
headset at a time. The phone displays the list of available
devices and paired devices.
• Ensure the wireless module is installed on your
phone.
• Ensure that your administrator enables the feature.
• Ensure your Bluetooth headset is in pairing mode.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll down to Bluetooth and press Select.
4. Scroll to Devices and press Select.
The phone scans and displays the list of Bluetooth-
enabled devices.
5. To pair a device, scroll to the headset and press Pair.
6. To disconnect a paired headset, under Paired devices,
press Disconnect.
7. To unpair a paired headset, under Paired devices,
press Forget.
Customizing phone keys
Use this procedure to add, relabel, move, or delete
contacts, features, or applications from the Phone screen.
Ensure that the administrator has set Full or Limited
customization mode. You cannot customize phone keys
in the Blocked mode and can only customize labels and
Contact and Application favorites in the Limited mode.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Phone and press Select.
4. Scroll to Phone keys customization and press
Select.
The customization menu is not available in the
Blocked mode.
5. Press the Customize key.
6. Use the Navigation keys to select the line key.
7. (Optional) On the phone screen, if the selected line is
empty, press Add, and do the following:
• To add a contact, press Contact.
• To add a feature, press Feature.
The option is not available in the Limited mode.
• To add an application, press App.
You can use the Navigation keys to scroll to the
required functionality and press Select.
8. To move the selected line key, do the following:
a. Press Move.
b. Use the Navigation keys to move the selected
line key.
c. (Optional) If the new location is empty, press
Select.
d. (Optional) If the new location is already assigned
a key, press Swap.
9. To set a new label, do the following:
a. Press Relabel.
b. Type the name of the label.
c. If your native language uses extended Latin or
non-Latin symbols, press the More > Symbol
soft key to open the Symbols menu and select
the necessary symbols there. Press Insert >
More > Save.
10. To delete a key, press Delete and confirm the
deletion.
Enabling the Away timer
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Applications and press Select.
4. Scroll down to Presence integration and press
Select.
5. Scroll down to Away timer.
6. To turn on the timer, press Toggle to turn on the timer.
7. Use the Down Arrow key to go to Away timer value.
8. Enter the time in seconds.
You can enter any value from 0 to 999.
9. Press Save.
Changing the background image
Use this procedure to set the background image for the
primary display of the phone.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Display and press Select.
4. Scroll to Background and press Select.
5. Scroll to Primary display and press Select.
6. Scroll down to the new image.
7. (Optional) To preview the image, press Preview and
then press Back.
8. Press Select.
9. Press Save.
Setting a personalized ringtone
Use this procedure to set a ringtone for different uses.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Audio settings and press Select.
4. Scroll to Personalize ringing, and press Select.
5. Scroll to one of the following options:
•Primary
•Team Key
•Bridged CA
•Call Pickup
6. Press Select.
7. Scroll to the ringtone, and press Select.
8. (Optional) To play the ringtone, press Play.
9. Press Save.
Setting the network mode
You can set the network mode to Ethernet or Wi-Fi.
You do not need to perform this procedure if your phone
is configured to connect to Ethernet or a specific Wi-Fi
network.
Ensure that the system administrator gave you access to
perform this task.
1. Press Main Menu.
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2. Scroll to Settings and press Select.
3. Scroll to Network and press Select.
4. Scroll to Network mode.
The Network mode setting shows the following
options:
•Ethernet: To connect to an Ethernet network.
•Wi-Fi: To connect phone to a Wi-Fi network.
5. Press one of the following:
•Toggle
•Right Arrow key
•Left Arrow key
6. When Network mode displays Wi-Fi, the following
lines are shown on the Phone screen:
•SSID: The name of the Wi-Fi network that the
phone is either currently connected to, or will
attempt to connect to if you start the connection
process.
•Wi-Fi network: Scroll to this line and press Select
to view the list of Wi-Fi networks.
7. After selecting the network mode, press Save.
8. When you switch Network mode from Ethernet to
Wi-Fi, see Connecting to a Wi-Fi network section.
9. When you switch Network mode from Wi-Fi to
Ethernet, press Save.
10. When the phone prompts for permission to restart,
press OK.
Press Cancel to go back to previous step.
Connecting to a Wi-Fi network
Use this procedure if your phone is not configured to
connect to a specific Wi-Fi network.
• Ensure that the system administrator gave you
access to perform this task.
• Select Wi-Fi as your network mode.
• When you set the network mode, note the SSID, as
this is the name of the Wi-Fi network that the phone
will attempt to connect to.
• Depending on the type of security in the Wi-Fi
network, obtain the required credentials. Contact
your system administrator for more details.
• Ensure that the system administrator enables hidden
Wi-Fi feature.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to Network and press Select.
4. To access the list of available Wi-Fi networks, scroll to
Wi-Fi network and press Select.
The phone displays all available Wi-Fi network,
including the hidden Wi-Fi.
5. Scroll to the required Wi-Fi network and press
Connect to start the connection process.
You can connect to the hidden Wi-Fi network.
6. To restart the phone, press OK.
7. If the security is WEP or WPA/WPA2 PSK, in
Password, enter the password for the Wi-Fi network.
8. If the security is 802.1x EAP, enter the following:
•Identity: Either your personal user ID or the shared
user ID provided by your system administrator.
•Anonymous Identity: Leave blank or use the
shared Anonymous Identity provided by your
system administrator.
•Password: Either your personal password or
the shared password provided by your system
administrator.
If the credentials are authenticated successfully, the
phone automatically restarts to complete the connection.
Viewing USB menu
Use this procedure to view the USB menu for information
on connected USB devices.
Connect the USB device to the phone and ensure that
USB support is enabled.
1. Press Main Menu.
2. Scroll to Settings and press Select.
3. Scroll to USB and press Select.
You can view the list of USB devices connected to the
phone, such as a USB flash drive and keyboard.
For more information
Go to www.avaya.com/support for latest support
information, including the user guide, administrator guide,
installation and maintenance guide, interactive document,
and software downloads.
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