Avaya J169 Installation and operating instructions

Using Avaya J169/J179 IP Phone in an
Avaya Cloud Office™
Release 1
Issue 2
July 2020

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Note
Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.
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ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
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Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Industry Canada (IC) Statements
RSS Standards Statement
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and
2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.

Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Radiation Exposure Statement
This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Brazil Statement
Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
ENERGY STAR® compliance statement
As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.

Information on the ENERGY STAR program can be found at
www.energystar.gov. ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S. Environmental
Protection Agency.
EU Countries
This device when installed complies with the essential requirements
and other relevant provisions of EMC Directive 2014/30/EU and LVD
Directive 2014/35/EU. A copy of the Declaration may be obtained
from https://support.avaya.com or Avaya Inc., 4655 Great America
Parkway, Santa Clara, CA 95054–1233 USA.
WiFi transmitter
• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBm
• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBm
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
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Device Usage Consent
By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.

Contents
Chapter 1: Introduction.......................................................................................................... 10
Purpose................................................................................................................................ 10
Chapter 2: Avaya J169/J179 phone overview....................................................................... 11
Phone overview..................................................................................................................... 11
Physical layout of a J169/179 IP Phone................................................................................... 13
Optional components............................................................................................................. 15
Chapter 3: Getting Started..................................................................................................... 16
Provisioning your phone......................................................................................................... 16
Chapter 4: Navigation............................................................................................................. 17
Main menu............................................................................................................................ 17
General phone icons............................................................................................................. 17
Bluetooth icons..................................................................................................................... 19
Wi-Fi icons............................................................................................................................ 19
Chapter 5: Handling incoming calls...................................................................................... 21
Answering a call.................................................................................................................... 21
Ignoring a call....................................................................................................................... 21
Declining a call...................................................................................................................... 22
Chapter 6: Handling outgoing calls...................................................................................... 23
Making a call ........................................................................................................................ 23
Redialing a number............................................................................................................... 23
Making a call from the local Сontacts list................................................................................. 24
Making a call from the company directory................................................................................ 24
Chapter 7: Call related features............................................................................................. 26
Muting and unmuting a call..................................................................................................... 26
Placing a call on hold and resuming the call............................................................................ 26
Chapter 8: Contacts................................................................................................................ 27
Adding a new contact............................................................................................................ 27
Adding a contact from the Recents list or Company directory.................................................... 28
Editing a contact.................................................................................................................... 28
Doing a quick search for a contact.......................................................................................... 28
Viewing local contact details................................................................................................... 29
Combining contacts............................................................................................................... 29
Deleting a contact.................................................................................................................. 30
Creating a local Сontacts group.............................................................................................. 30
Adding a contact to the local group......................................................................................... 31
Removing a contact from the local group................................................................................. 31
Assigning a ringtone to a contact............................................................................................ 32
Company Directory................................................................................................................ 32
Setting Company Directory as the contact search source................................................... 33
July 2020 Using Avaya J169/J179 IP Phone in an Avaya Cloud Office™6
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Searching Company Directory contacts............................................................................. 33
Chapter 9: Call history............................................................................................................ 35
Call log................................................................................................................................. 35
Making a call from Recents.................................................................................................... 35
Deleting a call record from Recents........................................................................................ 35
Clearing the Recents list........................................................................................................ 36
Chapter 10: Conference calls................................................................................................ 37
Adding a person to an active call............................................................................................ 37
Adding a person on hold to a conference call........................................................................... 37
Putting a conference call on hold and resuming a call............................................................... 38
Chapter 11: Advanced features............................................................................................. 39
Accessing the Features screen............................................................................................... 39
Activating Do Not Disturb....................................................................................................... 39
DND icons...................................................................................................................... 40
Activating the screen saver.................................................................................................... 40
Presence.............................................................................................................................. 40
Presence icons and visual LED indication......................................................................... 41
Customizing Presence incoming call indication.................................................................. 41
Customizing Presence parked call indication..................................................................... 42
Customizing the ring tone ................................................................................................ 43
Presence call operations.................................................................................................. 43
Call Forwarding..................................................................................................................... 44
Call Forward icons........................................................................................................... 45
Forwarding a call to another extension.............................................................................. 45
Forwarding call when busy............................................................................................... 46
Forwarding unanswered calls........................................................................................... 46
Call Transfer......................................................................................................................... 47
Making a consultative transfer.......................................................................................... 47
Making a blind transfer..................................................................................................... 48
Dynamic Park and Page ....................................................................................................... 48
Parking and paging an active call...................................................................................... 48
Receiving a page call....................................................................................................... 49
Long-term acoustic exposure protection.................................................................................. 49
Configuring Long term acoustic protection......................................................................... 49
Retrieving a voice message................................................................................................... 50
Shared Lines......................................................................................................................... 51
Shared Lines icons and visual LED indication.................................................................... 51
Customizing ringtones for the Shared Lines extension........................................................ 52
Customizing Shared Lines............................................................................................... 53
Customizing incoming call alerts for shared lines............................................................... 53
Retrieving a call from remote hold..................................................................................... 54
Chapter 12: Customization.................................................................................................... 55
Phone.................................................................................................................................. 55
Contents
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Setting the dialing mode................................................................................................... 55
Displaying сall timers....................................................................................................... 55
Setting key repeat delay................................................................................................... 56
Setting redial options....................................................................................................... 56
Setting the Audio button................................................................................................... 57
Setting Mute alert............................................................................................................ 57
Setting Visual alerting...................................................................................................... 58
Customizing phone keys.................................................................................................. 58
Restoring customized keys to default................................................................................ 59
Applications.......................................................................................................................... 59
Turning call history on and off........................................................................................... 59
Audio.................................................................................................................................... 60
Turning automatic gain control on or off............................................................................. 60
Enabling and disabling Bluetooth...................................................................................... 60
Pairing a Bluetooth enabled headset with your phone......................................................... 61
Turning button clicks on and off........................................................................................ 62
Turning error tones on and off.......................................................................................... 62
Enabling wireless headset bidirectional signaling............................................................... 62
Setting headset mic level................................................................................................. 63
Configuring hearing aid compatibility................................................................................. 64
Setting a headset profile.................................................................................................. 65
Setting a personalized ringtone........................................................................................ 65
Display................................................................................................................................. 66
Changing the background image...................................................................................... 66
Changing the screen saver............................................................................................... 66
Setting the screen saver details........................................................................................ 67
Adjusting the brightness of a phone screen....................................................................... 67
Setting the display language............................................................................................ 68
Setting the backlight timer................................................................................................ 68
Setting the time format..................................................................................................... 68
Setting the date format..................................................................................................... 69
Setting the text size......................................................................................................... 69
Setting the network mode....................................................................................................... 70
Connecting to a Wi-Fi network.......................................................................................... 71
Setting the network configuration...................................................................................... 72
Chapter 13: Troubleshooting................................................................................................. 74
Limited access during failover................................................................................................ 74
Viewing the Product ID.......................................................................................................... 75
Viewing the Device type......................................................................................................... 75
Chapter 14: Resources........................................................................................................... 76
Documentation...................................................................................................................... 76
Finding documents on the Avaya Support website............................................................. 76
Avaya Documentation Center navigation........................................................................... 76
Contents
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Viewing Avaya Mentor videos................................................................................................. 78
Support................................................................................................................................ 78
Contents
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Chapter 1: Introduction
Purpose
This document describes how to use Avaya J169/J179 IP Phone features in an Avaya Cloud
Office™.
This document is intended for people who want to learn how to use Avaya J169/J179 IP Phone
features and capabilities.
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Chapter 2: Avaya J169/J179 phone
overview
Phone overview
Avaya J169/J179 IP Phone is a phone for business communications. The phone supports 96
buttons. The primary display of the phone provides 96 buttons by scrolling or paging using the
Navigation Cluster. Optionally, the phone supports up to 3 button modules, and each button
module supports displaying 24 buttons of the 96 buttons. If only one button module is attached to
the phone, then the button module supports paging three pages of 24 buttons.
For more information about Avaya J100 Expansion Module, see Using Avaya J100 Expansion
Module for SIP in https://support.avaya.com/.
Avaya J169 IP Phone has a grayscale display, and Avaya J179 IP Phone has a color display.
Physical specifications
• 8 buttons with red and green dual LEDs
• 20 x 240 pixel display.
• Four soft keys
• Hard buttons for phone:
- Messages
- Contacts
- Recents
- Navigation cluster
- Headset
- Speaker
- Volume
- Mute
- Main menu
- Phone key
• LED buttons for phone:
- Messages
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- Recents
- Headset
- Speaker
- Mute
• Wideband audio in the handset, headset, and handsfree
• Full duplex speakerphone
• Ergonomic hearing aid compatible handset supports TTD acoustic coupler
• Rich, classic, alternate ringtones
• Dual-position stand, optional wall mount stand
• Gigabit Ethernet (10/100/1000 Mbps) line interface
• Second Gigabit Ethernet (10/100/1000 Mbps) interface
• PoE Class 1, supports 802.3 az, optional AC to 5v-adapter
• Button module support
Avaya J169/J179 phone overview
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Physical layout of a J169/179 IP Phone
Physical layout of a J169/179 IP Phone
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No. Name Description
1 Beacon LED Provides visual alerts for the following:
• Incoming call
• Voice mail
2 Phone display Displays two areas:
1. Top Bar: It is always visible, displays communication status,
time, date, and device status.
2. Application area displays the following:
• Application header: It displays the context specific
application title, and one or more subtitles. Depending on
the appearance type and the call state, the header
displays details of the call.
• Application content area: It displays menus, lists, pop-up
windows, images, or other application content.
• Soft key labels area: It displays labels with information
about the state of soft key buttons.
3 Line keys Used to select the corresponding line or feature. Each line key
has a combination of red and green LEDs that provide call or
feature specific visual alert.
Note:
The default action depends on the application and the
context.
4 Soft keys Used to select the corresponding label of context-specific
actions.
With the Help soft key, you can view a short description of the
features available on your phone.
5, 7 Navigation cluster Used to navigate on the Phone screen and other menus.
•Up and Down arrow keys: To scroll up and down.
•Right and Left arrow keys: To move cursor in the text input
field, and to toggle values in the selection fields.
•OK button: The center button of the navigation cluster. Used to
select the action assigned to the first soft key.
11 Voicemail Used to dial the configured voice mail number to receive a voice
message.
12 Headset Used to turn on headset, and also to toggle an ongoing call from
the speaker to the headset.
13 Speaker Used to turn on the speaker.
Table continues…
Avaya J169/J179 phone overview
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No. Name Description
14 Volume Used to adjust volume of a handset, a speaker, or a ringtone.
• (+): To increase the volume.
• (-): To decrease the volume.
15 Mute button Used to mute or unmute the outgoing audio.
16 Handset Used to receive or make calls.
Application keys provide direct access to the corresponding applications.
No. Application keys Description
6 Phone key Displays the Phone screen.
8 Main menu Displays a list of options, such as Features, Applications,
Settings, Network Information, Administration, and About.
9 Contacts Displays the entries in your Contacts list.
10 Recents Displays the list of all calls.
Optional components
You can use the following optional components with the phone:
• PSAC12R–050 – 5V DC Power adapter
• Avaya J100 Expansion Module
• GSPPoE - Avaya 48V PoE power inserter
Optional components
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Chapter 3: Getting Started
Provisioning your phone
About this task
When you connect the phone to the network for the first time, enter the enrollment code when the
phone prompts for the configuration.
Procedure
1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you
want to activate Auto Provisioning now?, press Yes or wait for the timeout to
complete.
2. The phone prompts for an enrollment code, enter 78826658 and press Enter soft key.
If the connection is successful, the phone displays the Starting message. The phone is
directed to the correct provisioning server for configuration.
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Chapter 4: Navigation
Main menu
The following table lists the Main menu icons used in Avaya J169/J179 IP Phones:
Note:
The icons of Avaya J169 IP Phone and Avaya J179 IP Phone look similar but Avaya J169 IP
Phone has grayscale icons and Avaya J179 IP Phone has color icons.
Icons Name Description
Features To access administrator activated features.
Applications To access phone applications such as Contacts,
Recents, and activate screen saver.
Settings To change your phone settings, customize button
labels, adjust brightness, audio settings, etc.
Network Information To check network settings.
Administration To access administration settings.
About To view the phone model, software version,
default device type, and the default server type.
General phone icons
The following table lists the icons used in Avaya J169/J179 IP Phones:
Note:
The icons of Avaya J169/J179 IP Phones look similar but the Avaya J169 IP Phone has
grayscaled icons and the Avaya J179 IP Phone has colored icons.
Icon Description
Microphone is muted.
Table continues…
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Icon Description
Missed call on your phone. You can see this icon in the Recents
application.
Incoming call; indicates you have answered this call. You can see this
icon in the Recents application.
Outgoing call; indicates you have made this call. You can see this icon in
the Recents application.
Bridged call; indicates this line is being used for a call on another phone.
Incoming call is alerting.
Outgoing call; indicates you have made this call.
Call is active.
Call is on hold.
Call is on hold during a conference or transfer call setup.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see more pages / screens /
options.
Scroll left for other options.
Scroll right for other options.
Indicates that the phone is not connected to the SIP proxy server and is
operating in Failover mode. Some features might not be available or work
incorrectly.
If the appearance line displays this icon, it indicates that the phone has
encountered a failure and has preserved the media session until the user
hangs up.
This icon can also indicate that the phone is connected to the call server
but the features are not available.
Indicates that the call is using a wideband codec for excellent voice
quality.
Indicates a low network performance or presence of local network issues
that might result in lower call quality.
The Limit Number of Concurrent Calls (LNCC) feature is on.
Table continues…
Navigation
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Icon Description
Indicates that the SLA Mon™ agent has taken control of the phone.
Indicates that the call is being recorded for SLA Mon™.
Indicates that the audio alert for incoming calls is off.
Guest Login feature.
Indicates the Bluetooth feature is on.
Indicates that you have missed a call. The number in the icon indicates
the number of missed calls.
Indicates that you have missed a call. The + in the icon indicates that the
number of missed calls are more than 9.
Autodialing feature
Bluetooth icons
The following table lists the Bluetooth icons used in the Avaya J179 IP Phone:
Note:
Avaya J169 IP Phone does not support the Bluetooth feature.
Icon Description
Bluetooth headset is connecting.
Bluetooth headset is connected.
Default Bluetooth headset.
Unpaired Bluetooth headset.
Wi-Fi icons
The following table lists the Wi-Fi icons used in the Avaya J179 IP Phone:
Note:
Avaya J169 IP Phone does not support the Wi-Fi feature.
Bluetooth icons
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Icon Description
Non-secure Wi-Fi network is detected.
Secure Wi-Fi network is detected.
Wi-Fi network is out of range or offline.
Navigation
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