Mitel 5020 User manual

USER GUIDE
IP Phone
5020
MITEL NETWORKS

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Contents
ABOUT YOUR PHONE 
TIPS FOR YOUR COMFORT AND SAFETY 
'RQWFUDGOHWKHKDQGVHW 
3URWHFW\RXUKHDULQJ 
$GMXVWLQJWKHYLHZLQJDQJOH 
&KDQJLQJ+DQGVHWV 
CUSTOMIZING YOUR PHONE 
5LQJHU&RQWURO 
+DQGVHW5HFHLYHU ROXPH&RQWURO 
6SHDNHU ROXPH&RQWURO 
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)HDWXUH.H\V 
/DQJXDJH&KDQJH 
MAKING AND ANSWERING CALLS 
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3KRQHERRN 
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$XWR$QVZHU 

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CALL HANDLING 
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&RQIHUHQFH 
&RQIHUHQFH6SOLW 
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&DOO)RUZDUG 
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0HVVDJLQJ$GYLVRU\ 
0HVVDJLQJ&DOOEDFN 
USING ADVANCED FEATURES 
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&DPSRQ 
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2YHUULGH 
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FEATURE ACCESS CODES 

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ABOUT YOUR PHONE
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TIPS FOR YOUR COMFORT AND SAFETY
Don’t cradle the handset!
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Protect your hearing
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KHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO
Adjusting the viewing angle
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7RWLOW\RXUWHOHSKRQHIRUEHWWHUYLHZLQJ
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 7LOW\RXUWHOHSKRQHWRWKHGHVLUHGDQJOH
 5HOHDVHWKHWLOWUHOHDVHSDGGOH

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Changing Handsets
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7KHJURRYHLVRQWKHVLGHRIWKHMDFNWKDWLVFORVHVWWRWKHKDQGVHW
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CUSTOMIZING YOUR PHONE
Ringer Control
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Handset Receiver Volume Control
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
Speaker Volume Control
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Display Contrast Control
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Feature Keys
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 3UHVVWKH&KDQJHVRIWNH\
 3UHVVWKH1RVRIWNH\XQWLOWKHGHVLUHGIHDWXUHDSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVV683(5.(<
Language Change
7RFKDQJHWKHGLVSOD\ODQJXDJH
 3UHVV683(5.(<
 3UHVVWKH1RVRIWNH\XQWLO/DQJXDJH"DSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVVWKH&KDQJHVRIWNH\
 3UHVVWKH1RXQWLOWKHGHVLUHGODQJXDJHDSSHDUV
 3UHVVWKH<HVVRIWNH\


MAKING AND ANSWERING CALLS
Make a call
 /LIWWKHKDQGVHW
 ,I\RXZDQWWRXVHD1RQ3ULPH/LQHSUHVVD/LQH$SSHDUDQFHNH\
 'LDOWKHQXPEHU
25
3UHVVD6SHHG&DOONH\
25
3UHVV5(',$/
Answer a call
z /LIWWKHKDQGVHW
25
3UHVVWKHIODVKLQJ/LQHDSSHDUDQFHNH\DQGOLIWWKHKDQGVHW
Phonebook
)RUHDFKOHWWHULQWKHQDPHSUHVVWKHDSSURSULDWHNH\RQWKHNH\SDGXQWLO
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SUHVVWKHGLJLWWKUHHWLPHV8VHWKH VRIWNH\WRFRUUHFWHUURUV,IWKHQH[W
OHWWHULQDQDPHLVRQWKHVDPHNH\DVWKHSUHYLRXVOHWWHUSUHVVWKH 
VRIWNH\EHIRUHSURFHHGLQJ,IUHTXLUHGXVHWKH VRIWNH\WRDGGDVSDFH
EHWZHHQWKHILUVWDQGODVWQDPH
7RXVH3KRQHERRN
 3UHVVWKH3KRQHERRNVRIWNH\
 (QWHUWKHQDPHRIWKHGHVLUHGSDUW\
 3UHVVWKH/RRNXSVRIWNH\
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7RPDNHWKHFDOOSUHVVWKH&DOOVRIWNH\
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 7RH[LWSUHVV683(5.(<


Redial
7RUHGLDOWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG
 /LIWWKHKDQGVHW
 3UHVV5(',$/
Redial - Saved Number
7RVDYHWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG
 /LIWWKHKDQGVHW
 'LDO
7R5HGLDODVDYHGQXPEHU
 /LIWWKHKDQGVHW
 'LDO


Speed Call Keys
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SDVVZRUGIRULQVWDQFH
7RGLDODVWRUHG6SHHG&DOOQXPEHU
 /LIWWKHKDQGVHW
 3UHVVD6SHHG&DOONH\
7RVWRUHD6SHHG&DOOQXPEHU
 3UHVV683(5.(<
 3UHVVWKH1RVRIWNH\XQWLO3HUVRQDO.H\V"DSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVVDSHUVRQDONH\WKDWLVQCWDOLQHNH\
 3UHVVWKH&KDQJHVRIWNH\
 3UHVVWKH<HVVRIWNH\
 'RRQHRIWKHIROORZLQJ
 7RHQWHUDQHZQXPEHUGLDOWKHQXPEHU3UHVV+2/'EHWZHHQGLJLWV
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 3UHVVWKH6DYHVRIWNH\
 3UHVV683(5.(<


Speed Call - Personal
7RGLDODVWRUHGSHUVRQDO6SHHG&DOOQXPEHU
 /LIWWKHKDQGVHW
 'LDO
 (QWHUDQLQGH[QXPEHUEHWZHHQDQG
7RVWRUHDSHUVRQDO6SHHG&DOOQXPEHU
 /LIWWKHKDQGVHW
 'LDO
 (QWHUDQLQGH[QXPEHUEHWZHHQDQG
 'LDOWKHQXPEHUWREHVWRUHGSUHVV+ROGEHWZHHQGLJLWVWRFUHDWHD
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SDXVH
 +DQJXS


Handsfree Operation
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 'LDOWKHQXPEHU
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
Auto-Answer
7RHQDEOHRUGLVDEOH$XWR$QVZHU
 3UHVV683(5.(<
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7RGLVDEOH$XWR$QVZHUSUHVVWKH7XUQ2IIVRIWNH\
7RDQVZHUDFDOOZKHQ\RXKHDUULQJEDFN
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7RWHUPLQDWHDFDOO
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25
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CALL HANDLING
Hold
7RSODFHDFDOORQ ROG
z 3UHVV+ROG
7RUHWULHYHDFDOOIURP ROG
 /LIWWKHKDQGVHW
 3UHVVWKHIODVKLQJOLQHNH\
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25
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
Transfer
7R7UDQVIHUDQDFWLYHFDOO
 3UHVV75$16&21)
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 7RFDQFHOWKH7UDQVIHUSUHVV&$1&(/
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 7RFRPSOHWHWKH7UDQVIHUSUHVVWKH5HOHDVHIHDWXUHNH\
Conference
7RIRUPD&RQIHUHQFHZKHQDWZRSDUW\FDOOLVDOUHDG\LQSODFHRUWR
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7ROHDYHD&RQIHUHQFH
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Conference Split
7R6SOLWD&RQIHUHQFHDQGVSHDNSULYDWHO\ZLWKWKHRULJLQDOSDUW\
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
Add Held
7RPRYHDFDOORQ ROGWRDQRWKHUOLQHDSSHDUDQFH
 3UHVVWKHDYDLODEOHOLQHNH\
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Swap
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
Call Forward
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7RSURJUDP&DOO)RUZDUG
 3UHVV683(5.(<
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 3UHVVWKH<HVVRIWNH\
 3UHVVWKH1H[WVRIWNH\XQWLOWKHW\SHRI&DOO)RUZDUGDSSHDUVVHH
DERYH
 3UHVVWKH5HYLHZVRIWNH\
 ,IDQXPEHULVDOUHDG\SURJUDPPHGSUHVVWKH&KDQJHVRIWNH\
 3UHVVWKH3URJUDPVRIWNH\
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 3UHVV683(5.(<
 3UHVVWKH1RVRIWNH\XQWLO&DOO)RUZDUGLQJ"DSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVVWKH1H[WVRIWNH\XQWLOWKHW\SHRI&DOO)RUZDUGDSSHDUV
 3UHVVWKH5HYLHZVRIWNH\
 3UHVVWKH&KDQJHVRIWNH\
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 7RWXUQ&DOO)RUZDUGRQSUHVVWKH7XUQ2QVRIWNH\
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7RWXUQ&DOO)RUZDUGRIISUHVVWKH7XUQ2IIVRIWNH\

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Call Forward - Remote
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 3UHVV683(5.(<
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 3UHVVWKH<HVVRIWNH\
 3UHVVWKH1H[WVRIWNH\XQWLO,$P+HUHDSSHDUV
 3UHVVWKH<HVVRIWNH\
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IRUZDUGLQJ
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 'LDO
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 3UHVV683(5.(<
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 3UHVVWKH<HVVRIWNH\
 3UHVVWKH5HYLHZVRIWNH\
 3UHVVWKH&KDQJHVRIWNH\
 3UHVVWKH7XUQ2IIVRIWNH\
 3UHVV683(5.(<
Call Forward - End Chaining
7RHQVXUHWKDWFDOOVGRQRWJHWIRUZDUGHGDJDLQE\WKHGHVWLQDWLRQ
QXPEHU
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS
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 /LIWWKHKDQGVHW
 'LDO
 +DQJXS


Call Forward - Forced
7RIRUFHDQLQFRPLQJFDOOWREHIRUZDUGHG
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3UHVVWKH)RUZDUGVRIWNH\
Call Forward - Override
7RRYHUULGH&DOO)RUZDUGDQGULQJDVWDWLRQ
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHH[WHQVLRQQXPEHU
Messaging - Advisory
7RWXUQ0HVVDJLQJ$GYLVRU\RQ
 3UHVV683(5.(<
 3UHVVWKH1RVRIWNH\XQWLO$GYLVRU\0VJV"DSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVVWKH1H[WVRIWNH\XQWLOWKHGHVLUHGPHVVDJHDSSHDUV
 3UHVVWKH7XUQ2QVRIWNH\
7RWXUQ0HVVDJLQJ$GYLVRU\RII
 3UHVV683(5.(<
 3UHVVWKH1RVRIWNH\XQWLO$GYLVRU\0VJV"DSSHDUV
 3UHVVWKH<HVVRIWNH\
 3UHVVWKH7XUQ2IIVRIWNH\


Messaging - Callback
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EXV\RUULQJEDFNWRQH
z 3UHVV0(66$*(
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 3UHVV0(66$*(
 ,IDSDVVZRUGLVUHTXLUHGGLDO\RXUSDVVZRUGDQGSUHVVWKH(QWHU
VRIWNH\
 3UHVVWKH<HVVRIWNH\
 'RRQHRUDOORIWKHIROORZLQJLIUHTXLUHG
 7RGLVSOD\WKHWLPHWKHPHVVDJHZDVVHQWSUHVVWKH0RUHVRIWNH\
 7RGLVSOD\WKHQXPEHURIWKHFDOOHUSUHVVWKH0RUHVRIWNH\WZLFH
 'RRQHRIWKHIROORZLQJ
 7RFDOOWKHPHVVDJHVHQGHUSUHVVWKH&DOOVRIWNH\
 7RGHOHWHWKHPHVVDJHSUHVVWKH(UDVHVRIWNH\
 7RYLHZWKHQH[WPHVVDJHSUHVV0(66$*(
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 3UHVV683(5.(<
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 3UHVVWKH<HVVRIWNH\
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 3UHVVWKH(QWHUVRIWNH\
 ,IDSDVVZRUGLVUHTXLUHGHQWHU\RXUSDVVZRUGDQGSUHVVWKH(QWHU
VRIWNH\
 3UHVVWKH<HVVRIWNH\