Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco Small Business
Cisco Unified Communications Manager Express for the
Cisco Small Business IP Phone SPA 525G/
SPA 525G2 (SPCP)
USER GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-18195-04
Power Adapter Statement
This product is intended to be supplied by a Listed Direct Plug-In Power Unit
marked “Class 2" or Listed Adapter marked “L.P.S.” (or “Limited Power Source”)
and rated from +5Vdc, 2A minimum.
FCC and IC Statement
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.

© 2010 Cisco Systems, Inc. All rights reserved. OL-18195-04
IMPORTANT NOTE
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Industry Canada Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Revised June 2010
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP) 1
Contents
Power Adapter Statement 2
FCC and IC Statement 2
Federal Communication Commission Interference Statement 2
IMPORTANT NOTE 3
Industry Canada Statement 3
Chapter 1: Getting Started 5
Overview of the Cisco SPA 525G/525G2 IP Phone 6
Caring for Your Phone 7
Understanding Your Phone’s Lines and Buttons 8
Phone Components 8
Softkey Buttons 10
Using the Keypad and Buttons with Menus 13
Using Keypad Shortcuts 13
Using the Navigation Button 13
Entering Numbers and Text in Fields 14
Using Phone Hardware and Accessories 15
Using the Speakerphone 15
Using Wired and Wireless Headsets 15
Switching Between the Handset, Headset, and Speakerphone
During a Call 19
Chapter 2: Installing Your Phone 20
Before You Begin 20
Connecting the Handset 21
(Optional) Attaching the Desk Stand 23
(Optional) Mounting the Phone to the Wall 24
Connecting Your Phone’s Power 26
Connecting Your Phone to the Computer Network 27
Connecting Your Phone to the Wired Network 27
Connecting Your Phone to the Wireless Network 27

Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP) 2
Contents
Verifying Phone Startup 35
Upgrading Your Phone’s Firmware 35
Chapter 3: Using Basic Phone Functions 37
Placing or Answering a Call 38
Adjusting Call Volume and Muting 38
Adjusting Call Volume 38
Using Mute 39
Putting a Call on Hold 39
Resuming a Call 39
Ending a Call 39
Transferring Calls 39
Managing Call Waiting 40
Recording a Live Call 41
Viewing and Returning Missed Calls 41
Forwarding Calls 42
Setting Do Not Disturb 42
Configuring Call Waiting 43
Picking Up a Call 44
Placing a Three-Way Conference Call 44
Using the Phone Directories 45
Using Your Personal Address Book 45
Using the Corporate Directory 48
Using the Call History Lists 48
Viewing the Call History Lists 48
Deleting a Call History List 48
Calling from the Call History Lists 49
Deleting an Entry from the Call History Lists 49
Saving a Call History List Number to Your Directory 49
Accessing Voicemail 50

Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP) 3
Contents
Chapter 4: Using Advanced Phone Features 51
Using the Cisco SPA 525G2 With Your Bluetooth-Enabled
Mobile Phone 51
Enabling Bluetooth (Cisco SPA 525G/525G2) 52
Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 53
Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 58
Making a Mobile Phone Call Using Your Cisco SPA 525G2 61
Receiving Mobile Phone Calls Using the Cisco SPA 525G2 64
Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 64
Viewing Mobile Phone Battery and Signal Information on Your
Cisco SPA 525G2 65
Charging Your Mobile Phone Using Your Cisco SPA 525G2 66
Playing MP3 Files on Your Phone 66
Creating the Playlist 67
Playing Songs 67
Customizing Your LCD Screen 69
Changing the LCD Screen Contrast 69
Setting the Screen Backlight Timer 69
Configuring the Phone Screen Saver 70
Changing the Phone Wallpaper 71
Restarting Your Phone 71
Viewing Phone, Network, and Call Information 72
Viewing Phone Information 72
Viewing Network Information 72
Viewing Peripheral Status 73
Viewing Peripheral Status 73
Viewing the Wireless Connection Status 73
Advanced Menus for Technical Support Personnel 74

Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP) 4
Contents
Chapter 5: Using the Cisco SPA 500S Attendant Console 75
Connecting the Cisco SPA 500S Attendant Console to the
Cisco SPA 525G/525G2 IP Phone 76
Connecting a Single Cisco SPA 500S 77
Connecting a Second Cisco SPA 500S 81
Configuring the Cisco SPA 500S 82
Using the Cisco SPA 500S 83
Monitoring the Cisco SPA 500S 84
Appendix A: Where to Go From Here 85

1
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 5
Getting Started
This chapter provides an overview of your SP A525G/525G2 IP phone. contains
the following sections:
•Overview of the Cisco SPA 525G/525G2 IP Phone, page 6
•Understanding Your Phone’s Lines and Buttons, page 8
•Using the Keypad and Buttons with Menus, page 13
•Entering Numbers and Text in Fields, page 14
•Using Phone Hardware and Accessories, page 15
NOTE The Cisco SPA 525G/525G2 features vary, depending on the type of call control
system that you are using. This document describes using the Cisco SPA 525G/
525G2 with a SCCP phone system, such as the Cisco Unified Communications
500 Series. If you are using the Cisco SPA 525G/525G2 phone with the Cisco
SPA9000 Voice System or a BroadSoft or Asterisk system, see the
Cisco Small
Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) .
This document covers the Cisco Small Business IP Phones when used as part of a
system such as the Cisco Smart Business Communications System (SBCS). In this
system, the phone network is managed by equipment such as the Cisco Unified
Communications 500 Series. The Cisco Unified Communications 500 Series uses
a protocol called Smart Phone Control Protocol (SPCP) to manage voice, data, and
video traffic.
Setup of the phone network, including advanced configuration of the phones, is
performed using Cisco Configuration Assistant (CCA) software. This software is
available on Cisco.com. Documents for using CCA are listed in Appendix A,
“Where to Go From Here.”

Getting Started
Overview of the Cisco SPA 525G/525G2 IP Phone
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 6
1
Overview of the Cisco SPA 525G/525G2 IP Phone
The Cisco SPA 525G/525G2 IP Phone is a full-featured VoIP (Voice over Internet
Protocol) phone that provide voice communication over an IP network. It provides
traditional features, such as call forwarding, redialing, speed dialing, transferring
calls, conference calling and accessing voice mail. Calls can be made or received
with a handset, headset or speaker.
The Cisco SPA 525G/525G2 phone is connected to the network through its
Ethernet connection or the built-in Wireless-G connection. If you are using the
Wireless-G connection, a separate power adapter (PA-100) is required. The Cisco
SPA 525G provides an additional Ethernet port that allows a computer to be
connected to the network through the IP phone. (This option is only available when
phone is connected to the network via the wired Ethernet connection).
Unlike traditional phones, the Cisco SPA 525G requires a separate power source.
Either connect your phone to an Ethernet switch that provides Power over Ethernet
(PoE), or use a separate power adapter (PA-100).
The Cisco SPA 525G has a 320 x 240 color, 3.2" inch LCD screen and provides up
to five telephone extensions. It provides the following hardware features:
•2 Ethernet 10/100 Mbps ports
•802.3af Power over Ethernet support

Getting Started
Overview of the Cisco SPA 525G/525G2 IP Phone
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 7
1
•USB 2.0 host port for connecting a USB memory device to play MP3 music
files
•AUX port (to attach a Cisco SPA 500S attendant console)
•Bluetooth capability for headset support
•Bluetooth capability for mobile phone pairing (Cisco SPA 525G2 model)
•2.5mm stereo earphone jack for headset
•Wireless-G client support
•Kensington security slot support
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.