Cisco SPA525G - Small Business Pro IP Phone VoIP User manual

Cisco Small Business
Cisco Unified Communications Manager Express for the
Cisco Small Business IP Phone SPA 525G/
SPA 525G2 (SPCP)
USER GUIDE

© 2010 Cisco Systems, Inc. All rights reserved. OL-18195-04
Power Adapter Statement
This product is intended to be supplied by a Listed Direct Plug-In Power Unit
marked “Class 2" or Listed Adapter marked “L.P.S.” (or “Limited Power Source”)
and rated from +5Vdc, 2A minimum.
FCC and IC Statement
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.

© 2010 Cisco Systems, Inc. All rights reserved. OL-18195-04
IMPORTANT NOTE
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator & your body.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Industry Canada Statement
This device complies with RSS-210 of the Industry Canada Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that
may cause undesired operation.
Revised June 2010
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP) 1
Contents
Power Adapter Statement 2
FCC and IC Statement 2
Federal Communication Commission Interference Statement 2
IMPORTANT NOTE 3
Industry Canada Statement 3
Chapter 1: Getting Started 5
Overview of the Cisco SPA 525G/525G2 IP Phone 6
Caring for Your Phone 7
Understanding Your Phone’s Lines and Buttons 8
Phone Components 8
Softkey Buttons 10
Using the Keypad and Buttons with Menus 13
Using Keypad Shortcuts 13
Using the Navigation Button 13
Entering Numbers and Text in Fields 14
Using Phone Hardware and Accessories 15
Using the Speakerphone 15
Using Wired and Wireless Headsets 15
Switching Between the Handset, Headset, and Speakerphone
During a Call 19
Chapter 2: Installing Your Phone 20
Before You Begin 20
Connecting the Handset 21
(Optional) Attaching the Desk Stand 23
(Optional) Mounting the Phone to the Wall 24
Connecting Your Phone’s Power 26
Connecting Your Phone to the Computer Network 27
Connecting Your Phone to the Wired Network 27
Connecting Your Phone to the Wireless Network 27

Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP) 2
Contents
Verifying Phone Startup 35
Upgrading Your Phone’s Firmware 35
Chapter 3: Using Basic Phone Functions 37
Placing or Answering a Call 38
Adjusting Call Volume and Muting 38
Adjusting Call Volume 38
Using Mute 39
Putting a Call on Hold 39
Resuming a Call 39
Ending a Call 39
Transferring Calls 39
Managing Call Waiting 40
Recording a Live Call 41
Viewing and Returning Missed Calls 41
Forwarding Calls 42
Setting Do Not Disturb 42
Configuring Call Waiting 43
Picking Up a Call 44
Placing a Three-Way Conference Call 44
Using the Phone Directories 45
Using Your Personal Address Book 45
Using the Corporate Directory 48
Using the Call History Lists 48
Viewing the Call History Lists 48
Deleting a Call History List 48
Calling from the Call History Lists 49
Deleting an Entry from the Call History Lists 49
Saving a Call History List Number to Your Directory 49
Accessing Voicemail 50

Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP) 3
Contents
Chapter 4: Using Advanced Phone Features 51
Using the Cisco SPA 525G2 With Your Bluetooth-Enabled
Mobile Phone 51
Enabling Bluetooth (Cisco SPA 525G/525G2) 52
Pairing Your Cisco SPA 525G2 with a Bluetooth-Enabled Mobile Phone 53
Importing Your Mobile Phone Address Book into the Cisco SPA 525G2 58
Making a Mobile Phone Call Using Your Cisco SPA 525G2 61
Receiving Mobile Phone Calls Using the Cisco SPA 525G2 64
Switching Audio from Your Cisco SPA 525G2 to Your Mobile Phone 64
Viewing Mobile Phone Battery and Signal Information on Your
Cisco SPA 525G2 65
Charging Your Mobile Phone Using Your Cisco SPA 525G2 66
Playing MP3 Files on Your Phone 66
Creating the Playlist 67
Playing Songs 67
Customizing Your LCD Screen 69
Changing the LCD Screen Contrast 69
Setting the Screen Backlight Timer 69
Configuring the Phone Screen Saver 70
Changing the Phone Wallpaper 71
Restarting Your Phone 71
Viewing Phone, Network, and Call Information 72
Viewing Phone Information 72
Viewing Network Information 72
Viewing Peripheral Status 73
Viewing Peripheral Status 73
Viewing the Wireless Connection Status 73
Advanced Menus for Technical Support Personnel 74

Cisco Small Business IP Phone SPA 525G/SPA 525G2 User Guide (SPCP) 4
Contents
Chapter 5: Using the Cisco SPA 500S Attendant Console 75
Connecting the Cisco SPA 500S Attendant Console to the
Cisco SPA 525G/525G2 IP Phone 76
Connecting a Single Cisco SPA 500S 77
Connecting a Second Cisco SPA 500S 81
Configuring the Cisco SPA 500S 82
Using the Cisco SPA 500S 83
Monitoring the Cisco SPA 500S 84
Appendix A: Where to Go From Here 85

1
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 5
Getting Started
This chapter provides an overview of your SP A525G/525G2 IP phone. contains
the following sections:
•Overview of the Cisco SPA 525G/525G2 IP Phone, page 6
•Understanding Your Phone’s Lines and Buttons, page 8
•Using the Keypad and Buttons with Menus, page 13
•Entering Numbers and Text in Fields, page 14
•Using Phone Hardware and Accessories, page 15
NOTE The Cisco SPA 525G/525G2 features vary, depending on the type of call control
system that you are using. This document describes using the Cisco SPA 525G/
525G2 with a SCCP phone system, such as the Cisco Unified Communications
500 Series. If you are using the Cisco SPA 525G/525G2 phone with the Cisco
SPA9000 Voice System or a BroadSoft or Asterisk system, see the
Cisco Small
Business IP Phone SPA 525G/SPA 525G2 User Guide (SIP) .
This document covers the Cisco Small Business IP Phones when used as part of a
system such as the Cisco Smart Business Communications System (SBCS). In this
system, the phone network is managed by equipment such as the Cisco Unified
Communications 500 Series. The Cisco Unified Communications 500 Series uses
a protocol called Smart Phone Control Protocol (SPCP) to manage voice, data, and
video traffic.
Setup of the phone network, including advanced configuration of the phones, is
performed using Cisco Configuration Assistant (CCA) software. This software is
available on Cisco.com. Documents for using CCA are listed in Appendix A,
“Where to Go From Here.”

Getting Started
Overview of the Cisco SPA 525G/525G2 IP Phone
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 6
1
Overview of the Cisco SPA 525G/525G2 IP Phone
The Cisco SPA 525G/525G2 IP Phone is a full-featured VoIP (Voice over Internet
Protocol) phone that provide voice communication over an IP network. It provides
traditional features, such as call forwarding, redialing, speed dialing, transferring
calls, conference calling and accessing voice mail. Calls can be made or received
with a handset, headset or speaker.
The Cisco SPA 525G/525G2 phone is connected to the network through its
Ethernet connection or the built-in Wireless-G connection. If you are using the
Wireless-G connection, a separate power adapter (PA-100) is required. The Cisco
SPA 525G provides an additional Ethernet port that allows a computer to be
connected to the network through the IP phone. (This option is only available when
phone is connected to the network via the wired Ethernet connection).
Unlike traditional phones, the Cisco SPA 525G requires a separate power source.
Either connect your phone to an Ethernet switch that provides Power over Ethernet
(PoE), or use a separate power adapter (PA-100).
The Cisco SPA 525G has a 320 x 240 color, 3.2" inch LCD screen and provides up
to five telephone extensions. It provides the following hardware features:
•2 Ethernet 10/100 Mbps ports
•802.3af Power over Ethernet support

Getting Started
Overview of the Cisco SPA 525G/525G2 IP Phone
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 7
1
•USB 2.0 host port for connecting a USB memory device to play MP3 music
files
•AUX port (to attach a Cisco SPA 500S attendant console)
•Bluetooth capability for headset support
•Bluetooth capability for mobile phone pairing (Cisco SPA 525G2 model)
•2.5mm stereo earphone jack for headset
•Wireless-G client support
•Kensington security slot support
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 8
1
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure 1 Cisco SPA 525G Phone Components
Table 1 IP Phone Components
#Phone Feature Description
1Handset Pick up to answer or place calls.
2Speaker Speaker for phone.
3Message Waiting
Indicator
When lit:
•Red—You have a new voice mail message.
•Flashing Red—You have an incoming call.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 9
1
4LCD Screen Your phone may vary, but typically displays:
•Date and time
•Phone station name
•Line extensions
•Softkey options
•Startup logo, screen saver, background photo, and
photo album
5Line keys Indicates phone line status. Your phone may vary, but
typically, when lit:
•Green (steady): Line is in use.
•Green (blinking): There is an incoming call.
•Red (blinking): Line is on hold.
•Orange: Line is unregistered (cannot be used).
•Flashing Orange: The phone is not connected to the
network.
6Softkey buttons Press a softkey button to perform the action on the
label on the LCD screen above.
7Navigation button Press in each direction to scroll through items on the
LCD screen.
8Center Select button Press this button to select the option or menu that is
highlighted on the screen.
9Messages button Press to access voice mail (must be set up by your
phone administrator).
10 Hold button Press to place a call on hold.
11 Setup button Press to access the phone’s configuration menu to
configure features and preferences (such as your
directory and speed dials), access your call history, and
set up functions (such as call forwarding).
12 Mute button Press to mute or unmute the phone. When the phone is
muted, the button glows red. A flashing red mute button
indicates that the phone has no network connectivity.
Table 1 IP Phone Components
#Phone Feature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 10
1
Softkey Buttons
The four softkey buttons have different functions depending on the phone screen
or menu that is shown. The following table shows the softkey buttons that are
available (in alphabetical order).
NOTE The availability of buttons depends on your phone system setup. Some buttons
may not be available on your phone.
13 Volume button Press + to increase the volume and press - to lower the
volume of the handset, headset, speaker (when the
handset is off hook), or ringer (when the handset is on
hook).
14 Speaker button Press to turn the speaker on or off. When the speaker is
on, the button glows green.
15 Headset button Press to turn the headset on or off. When the headset is
on, the button glows green.
16 Keypad Press keys to dial phone numbers, enter letters, and
choose menu items.
Table 1 IP Phone Components
#Phone Feature Description
Table 2 Cisco SPA 525G/525G2 Softkey Buttons
Button Function
Add Adds a new item (for example, a new directory entry).
AddList Creates a list (for example, of MP3 files to play).
Back Returns you to the previous screen.
BXfer Performs a blind call transfer.
Call Rtn Returns the last missed call by dialing the number that called you.
See “Viewing and Returning Missed Calls,” on page 41.
Callback Press to receive an audio and visual notification on your phone
when a busy or unavailable party becomes available.
cbarge Allows callers to join a shared-line call.
CFwdAll Forwards all calls to a specified number. When forwarding is active,
press this button to cancel forwarding.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 11
1
Clear Deletes an entire text/number field.
Clr DND Clears Do Not Disturb.
Confrn Initiates a conference call. See “Placing a Three-Way Conference
Call,” on page 44.
Connect Connects to the selected item (for example, to the wireless
network or Bluetooth device).
Copy Copies the selected item (for example, a contact in the Address
Book).
delChar Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History
list).
Dial Dials the string of numbers that you have entered, or the number
that you have highlighted in a list such as the Missed Calls screen.
Directory Access your personal address book. See “Using Your Personal
Address Book,” on page 45.
DnD Do Not Disturb; prevents incoming calls from ringing your phone.
See “Setting Do Not Disturb,” on page 42.
Edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.
EditDial Edits a number before dialing.
EndCall Disconnects a call.
Exit Closes the current menu
Flash Provides hookflash functionality for three-way calling and call waiting
services provided by the PSTN or Centrex service.
Forward Forwards calls coming to your phone. See “Forwarding Calls,” on
page 42.
GPickup Allows you to pick up (answer) a call at that is ringing at another
extension in your group. See “Picking Up a Call,” on page 44.
Handset Switches audio from the Cisco SPA 525G2 to your Bluetooth-
enabled mobile phone. See Using the Cisco SPA 525G2 With
Your Bluetooth-Enabled Mobile Phone, page 65.
Table 2 Cisco SPA 525G/525G2 Softkey Buttons
Button Function

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 12
1
Handsfree Switches audio from your Bluetooth-enabled mobile phone to the
Cisco SPA 525G2. See Using the Cisco SPA 525G2 With Your
Bluetooth-Enabled Mobile Phone, page 51.
Hold Places a call on hold.
List In some menus, shows a list of configured items (for example, a list
of locations for weather or news).
LiveRcd Record a phone conversation.
More View additional softkeys.
NewCall Opens new line on speakerphone to place call.
Next Moves to the next item in a list (for example, a song in the MP3
Playlist).
OK Confirms a selection.
Option Displays a sub-menu of tasks for the current screen.
Paste Pastes the item you copied into a list or field.
PickUp Allows you to pick up (answer) a call that is ringing at another
extension. See “Picking Up a Call,” on page 44.
Play Plays a selected item such as a song or a ringtone.
Previous Moves to a previous item in a list (for example, a song in the MP3
Playlist).
Redial Redials the last number that was called. Brings up the list of
recently dialed numbers.
Refresh Refreshes the screen. Useful after changing a configuration or
when you want to update information.
Remove Removes conference participant.
RmLstC Removes Last Participant from the Conference Call
Resume Resumes a call that is on hold.
Save Saves your changes.
Scan Scans for wireless networks or Bluetooth devices.
Select Selects the highlighted item on the LCD screen.
Table 2 Cisco SPA 525G/525G2 Softkey Buttons
Button Function

Getting Started
Using the Keypad and Buttons with Menus
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 13
1
Using the Keypad and Buttons with Menus
You press a softkey button or other buttons to enter menus on the LCD screen.
Using Keypad Shortcuts
Use the keypad to enter the number of the menu or sub-menu item. For example,
to open a menu that is labeled with number 2, press 2.
NOTE Menus and options can change depending on the software release.
Using the Navigation Button
Use the navigation button to scroll up or down through the menu items, and then
press the Select softkey button or the center Select button to choose the
highlighted item.
Trnsfer Performs a call transfer. See “Transferring Calls,” on page 39.
TrnsfVM Transfers a call to voice mail.
View Displays more information about a selected item.
Table 2 Cisco SPA 525G/525G2 Softkey Buttons
Button Function

Getting Started
Entering Numbers and Text in Fields
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 14
1
Entering Numbers and Text in Fields
Some fields on the IP phones require you to enter numbers and text using the
keypad and/or softkey buttons. In general, the following guidelines apply:
•Use the keypad to enter numbers and characters, pressing the key multiple
times to select the correct number or letter.
•Press the number key multiple times to move to a different letter under that
number. (For example, to enter “Mary,” you would press 6five times rapidly
and then pause (for M); press 2and then pause (for A), press 7three times
rapidly (for r), then press 9three times rapidly (for y).
Available characters are shown in the following table:
Use the delChar softkey button to backspace and delete the last character.
Use the Option > Clear softkey button to remove the entire entry.
Key Character Set
1 1 / : \ , ! ; $ ^ |
2abc2ABC
3def3DEF
4ghi4GHI
5jkl5JKL
6mno6MNO
7pqrs7PQRS
8tuv8TUV
9wxyz9WXYZ
0 Space 0 ~ ? > ‘ < “
* . @ * & % [ ] _
#/P # + - = ( ) { }

Getting Started
Using Phone Hardware and Accessories
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 15
1
Using Phone Hardware and Accessories
Using the Speakerphone
The SPA IP Phones provide a speakerphone. To use the speakerphone, press the
Speaker button (the handset can be either on or off hook).
Using Wired and Wireless Headsets
The SPA IP Phones support headsets from different manufacturers. For the latest
supported models, contact your reseller. Additional information can be found at
the manufacturer’s websites:
http://www.plantronics.com
http://www.jabra.com
Connecting the Headset
Each brand and type of headset may require different steps for connection.
Consult the documentation for your particular headset for more information. In
general, to connect a headset:
•For Bluetooth headsets: See the “Connecting Bluetooth Headsets” section
on page 16.
•For wireless, non-Bluetooth headsets (such as Plantronics or Jabra): Follow the
instructions for your product to connect the phone to the wireless headset
base.
•For wired headsets: Connect the 2.5mm connector from the headset into the
headset port on the right side of the IP phone, as shown in the following
illustration:

Getting Started
Using Phone Hardware and Accessories
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 16
1
Connecting Bluetooth Headsets
Your phone is Bluetooth compatible and works with Bluetooth devices such as
headsets.
To configure the phone to work with your headset, first enable Bluetooth:
STEP 1 Press the Setup button.
STEP 2 Select User Preferences.
STEP 3 Select Bluetooth Configuration.
STEP 4 With Bluetooth selected, press the Right Arrow key to turn Bluetooth On .
STEP 5 Press Save.
After enabling Bluetooth, create a profile for your headset:
STEP 1 In the Bluetooth Configuration screen, scroll to Bluetooth Profiles. Press the Right
Arrow key to enter the profile screen.
STEP 2 Press Scan to scan for your headset.

Getting Started
Using Phone Hardware and Accessories
Cisco Small Business IP Phone SPA 525G/SPA 525G2 (SPCP) User Guide 17
1
STEP 3 In the list of found devices, select your headset and press the Select button to edit
the profile.
STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset.
STEP 5 Scroll to Connect Automatically and press the Right Arrow key to turn to On .
STEP 6 Press Connect. The profile screen displays and a check mark appears next to the
headset if the connection was successful.
After enabling Bluetooth, create a profile for your headset:
STEP 1 Enable Bluetooth as described above.
STEP 2 Press the Setup button.
STEP 3 Scroll to User Preferences and press Select.
STEP 4 Scroll to Bluetooth Configuration and press Select.
STEP 5 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the
following:
•Phone—Your Cisco SPA 525G2 will pair with a Bluetooth headset only.
Choose this option if you will not use the Cisco SPA 525G2 with a Bluetooth-
enabled mobile phone.