Avaya T3 Compact User manual

IP Telephony
Contact Centers
Mobility
Services
Benutzerhandbuch
User’s guide
Manual de usuario
Manuel utilisateur
Manuale d’uso
Gebruikersdocumentatie
T3 Compact
connected to IP Office / Integral 5

Contents
2
Contents
Familiarise yourself with your telephone
Important notes ......................................................................................................... 3
Your T3 Compact at a glance ................................................................................... 6
The keys at a glance ................................................................................................ 7
Basic rules of operation ............................................................................................ 8
Telephoning as usual
Answering calls ....................................................................................................... 11
Call someone .......................................................................................................... 14
Making several connections ................................................................................... 17
Telephoning without the handset ............................................................................ 21
Telephoning with ease
Using the call list ..................................................................................................... 24
Diverting calls (IP Office) ........................................................................................ 27
Using the directory .................................................................................................. 32
Locking the telephone ............................................................................................ 36
Telephoning with partners ...................................................................................... 38
Customising your telephone
Setting audio, contrast and language ..................................................................... 39
Assigning functions/call numbers to keys ............................................................... 42
Changing general settings ...................................................................................... 45
Add-on equipment*
Links* ...................................................................................................................... 51
The DSS Module .................................................................................................... 52
Headset .................................................................................................................. 53
Consult the manual as required
Overview of telephone functions ............................................................................ 56
Symbol table ........................................................................................................... 58
Menu overview ....................................................................................................... 59
Troubleshooting ...................................................................................................... 60
Index ....................................................................................................................... 61

3
Familiarise yourself with your telephone
Important notes
Familiarise yourself with your telephone
Important notes
Which systems can you connect your telephone to?
This telephone is only intended for connection to telecommunications systems from
Avaya-Tenovis. It must not be connected directly to a PSTN.
Declaration of conformity
We, Avaya-Tenovis GmbH & Co. KG, declare that the T3 Compact telephone com-
plies with the basic requirements and other relevant rules in accordance with EU
directive 1999/5/EU (radio and telecommunication terminal equipment, R&TTE).
This telephone is intended for connection to digital interfaces of Avaya-Tenovis tele-
communications systems and meets the fundamental requirements formulated in EC
directive 1999/5/EC (Radio and Telecommunication Terminal Equipment, R&TTE).
The design of this telephone makes it unsuitable for direct operation on interfaces of
public telephone networks.
When using links and DSS modules:
This link / DSS module is intended for connection to T3 telephones and meets the
fundamental requirements of EC directive 1999/5/EC (Radio and Telecommunication
Terminal Equipment, R&TTE).
The design of this Link/DSS module makes it suitable for use with T3 telephones
only.
If any problems should occur during operation, please initially contact your specialist
dealer or your system administrator.
The complete declaration of conformity can be requested from the following Internet
address: http://www.avaya.tenovis.com/deutsch/verzeichnis/conformance.htm or
look for "Conformity" in the index.
Tips on phone location
Place the telephone on a non-slip surface, especially if the furniture is new or has
recently been cleaned or polished. Varnishes or cleaning agents may contain sub-
stances which soften the base parts of your telephone, and the softened bases can
leave undesirable marks on the furniture. Avaya-Tenovis cannot assume liability for
damages of this kind.

Important notes
4
Familiarise yourself with your telephone
Repairs
The equipment may only be opened or repaired by a qualified technician. Do not
open the telephone yourself. Doing so could damage the unit and cause it to mal-
function.
What you should definitely read
You should definitely read the following sections. These sections explain all the parts
of your telephone. You will find out how to use your telephone.
Overview of your telephone ( → p. 6)
Basic rules of operation ( → p. 8)
i
Note
• You will often find this information line at the end of a section or chapter. It contains
additional information that will help you to make better use of the functions.
Additional functions
Functions marked by an * are not activated as standard for your telephone.
If you wish to use one of these functions, please contact your system administrator.
... telephoning made easy
You can make the following settings immediately or during your first telephone calls:
• TheVolume ( → p. 40) for ringing and for the handset to suit your surroundings.
• Adapting the contrast of the display ( → p. 40) to the lighting conditions where you
are.
• Selecting which Language ( → p. 41) should be used for all displays. The langua-
ges available are English, German, French, Spanish, Dutch and Italian.
• Saving frequently used call numbers in a personal Directory ( → p. 32). You can
modify the individual directory entries yourself.
User manual in other languages
Would you prefer to read these operating instructions in a different language? Via
our homepage http://www.avaya.tenovis.com you can access our document data-
base. Look there to find out whether the language version you want is available for
download.

5
Familiarise yourself with your telephone
Important notes
Always dispose of old equipment correctly - keep our environment tidy
Old electrical and electronic equipment marked with this symbol can
contain substances hazardous to human beings and the environment.
Never dispose of these items together with unsorted municipal waste
(household waste). In order to protect the environment, public collec-
tion points have been set up to ensure the correct disposal of old elec-
trical and electronic equipment marked with this symbol.
To reduce the risk of these substances being released into the envi-
ronment and to reduce the burden on natural resources, it is also pos-
sible to participate in Avaya-Tenovis’ used equipment return system.
This system ensures the correct recycling of old equipment as well as
the re-utilisation of individual components.

Your T3 Compact at a glance
6
Familiarise yourself with your telephone
Your T3 Compact at a glance
1Display
2Call display
3Function keys, some with light display
4Clear key
5Arrow keys for navigating in the display
6OK key
7Escape key
8Digit keys with letters
9Volume/contrast keys

7
Familiarise yourself with your telephone
The keys at a glance
The keys at a glance
... Digit keys with letters: For dialling call numbers and entering
codes and text. The alphabetic labelling allows you to dial with letters (vanity num-
bers).
Star and hash: For special functions
Escape: Ends the current connection during a call and also cancels entries (the
next higher menu level then appears on the display).
Clear: Deletes the character above the marker. If the marker comes after the last
character, the last character is deleted.
Arrow up / down: Moves the cursor up or down in the display.
+ / -: Increases or decreases the volume or contrast.
Arrow left / right: Moves the cursor to the left or right in the display.
Enter: Opens a selected menu item or confirms an input.
Function keys:
• 4 user-definable function keys next to the numeric block, 2 of these with LEDs.
• 4 fixed function keys: Menu (the key is well accentuated on the top), handsfree/
monitoring, redial and hold.
i
Note
• The default assignment for the function keys is printed on the enclosed label strips.

Basic rules of operation
8
Familiarise yourself with your telephone
Basic rules of operation
You can select and use most of the functions using the menu. To make operation
easier, you can assign frequently used functions to the function keys. Some keys
have already been assigned functions in their factory settings.
Selecting functions in the menu
Press the "Menu" function key.
or scroll to the desired menu item.
Confirm your selection. The selected function is displayed. A submenu also
appears in many cases. You can scroll in the submenu just as you can in the menu.
i
Notes
• Arrows in the display indicate how you can scroll to view other options:
You can activate a submenu for this menu item.
You can view other menu items by scrolling up and/or down.
• You can find all the functions in the menu overview.
Cancelling or exiting an operation
If you have made an input or parameter error:
Press (several times if necessary) to cancel the procedure. You then move up
one menu level or go to the idle display.
i
Note
• The following settings cannot be undone using the Escape key:
• Changes to the assignment of function keys
• Settings that have been changed using the OK key.
The display helps you
The displays guide you through operation step by step. The display provides you
with a great deal of information, such as the status of your current connection.
The phone number of all external ISDN callers appears in the display, assuming they
have not disabled call number ID display. This allows you to see who is calling. If
name and call number of the caller have been stored in your telecommunications
system, you will see the caller’s name.

9
Familiarise yourself with your telephone
Basic rules of operation
What does the idle display show?
The idle display shows:
• Your name and call number
• Date and time
• Flag indicating new entries in the call list
• Arrow indicating whether there are any status messages for your telephone
Status messages
If there are any specific messages about the status of your telephone, the telephone
will inform you of this with an indicator arrow next to the time. A status message
occurs when
• there is important information for you (e.g. new entry in the call list) or
• you have activated special functions (e.g. ring tone switched off).
All messages are arranged one below the other in the status menu. You can activate
the associated menu item directly from a status message, e.g. to change the setting.
Scroll to the desired status message.
Confirm your selection.

Basic rules of operation
10
Familiarise yourself with your telephone
Entering text
The digit keys can also be used to enter letters and characters, e.g. for names in the
individual directory. The letters are printed on the digit keys. Your telephone switches
automatically to entry of letters and numbers when this is necessary.
Example: Enter the name "JOHN":
Press the JKL button once. Jappears in the display. Wait briefly until the cursor
moves to the right.
Press the MNO button three times. The display reads JO. Wait briefly
until the cursor moves to the right.
Press the GHI button twice. The display reads JOH. Wait briefly until the cur-
sor moves to the right.
Press the MNO button twice. The display reads JOHN.
Deleting letters
Deletes the character above the marker. If the marker comes after the last cha-
racter, the last character is deleted.
Switching between upper case and lower case letters
Press key to change between upper case and lower case letters.
Entering special characters
Not all possible symbols appear on the digit keys. All ( → p. 58) the keys provide
additional characters to the ones printed on them.
i
Note
• Thesymbol table ( → p. 58) shows an overview of all the symbols which are possi-
ble.

11
Telephoning as usual
Answering calls
Telephoning as usual
Answering calls
You can lift the handset and speak with the caller as usual.
If another subscriber within your system receives a call, you can pick up the call at
your phone.
It is also possible to answer calls using the monitoring/handsfree key and then to
telephone with the handset on-hook.
You can set your telephone to activate handsfree mode automatically when it recei-
ves an internal call. You will not need to lift the handset, but can immediately start
speaking to the caller (automatic handsfree when called (
→ p. 46)).
It is also possible to reset calls, rather than answer them immediately. This allows
you to complete any operating procedures you have already started (e.g. editing a
directory entry).
You can also divert a caller without answering the call.
If you receive a call ( → p. 12)
Answering a call for a partner ( → p. 12)
If a group is being called (group pick-up) ( → p. 12)
If another telephone rings (pick-up) ( → p. 12)
Call during a conversation (call waiting) ( → p. 13)
Call during a programming procedure ( → p. 13)
Call diversion ( → p. 13)

Answering calls
12
Telephoning as usual
If you receive a call
Your telephone rings. The call is shown in the display.
Lift the handset.
i
Notes
• Telephoning without the handset: Press the "Handsfree/Monitoring" function key.
• When you recieve a diverted call, you will be shown the number or the name that
the caller has dialled.
Answering a call for a partner
When you have assigned a partner to a function key (
A partner is being called.
Press the function key for the partner being called.
Lift the handset.
If another telephone rings (pick-up)
Another telephone rings.
Press the "Menu" function key.
Scroll to the Pick up menu item.
Confirm your selection.
... Enter the number of the ringing telephone.
Lift the handset. You can now talk with the caller.
If a group is being called (pick-up)
A group is being called. A group member’s telephone rings.
Press the "Pick-up" function key. It displays all the groups of which you are a
member.
Scroll to the group at which the group call occurs.
Lift the handset. You can now talk with the caller.
i
Notes
• Instead of selecting the group, you can also enter the group call number directly.

13
Telephoning as usual
Answering calls
Call during a conversation (call waiting)
You are on the phone. Someone else calls you. You hear a single ringing tone. The
caller is shown as the top item on the menu.
Answering a call. The first caller is waiting and cannot hear your conversation.
i
Note
• In order for a second caller to be displayed, call waiting has to be activated.
Call during a programming procedure
You receive a call but want to finish what you are doing on your telephone first.
You are programming your phone. A call arrives.
Scroll to the Place call on hold menu item.
Confirm your selection. You can continue with your programming. After comple-
tion, the held call will be shown.
Call diversion
You receive a call and wish to divert the call to a different phone number:
Scroll to the Call diversion to menu item.
Confirm your selection.
... Enter the external call number to which calls are to be diverted.
The call is diverted.

Call someone
14
Telephoning as usual
Call someone
You can use the telephone as usual within and outside your telephone system: Dial
the internal extension number or external call number directly.
You can redial the 10 most recently called numbers and use function keys to dial fre-
quently required numbers.
If an internal number is busy, you can be automatically called back when the line is
free again.
You can cut in on another call within your system, if you have something urgent to tell
one of the subscribers.
If you do not want the person you are calling to see who is calling, you can call
anonymously.
You can also page subscribers in your telephone system via the loudspeakers fitted
in the telephones. You can talk to individual subscribers or groups.
Making a call within and outside your telephone system ( → p. 15)
Making a call with one key stroke ( → p. 15)
Redialling ( → p. 15)
Auto callback ( → p. 15)
Joining another call (cut-in)* ( → p. 16)
Anonymous calling ( → p. 16)
Paging ( → p. 16)
i
Note
• Many telephone systems require a special dial code to be predialled for external
calls, the so-called external line code. You can obtain more information from your
system administrator.

15
Telephoning as usual
Call someone
Making a call within and outside your telephone system
... Enter the desired number.
Lift the handset.
i
Notes
• You can, of course, pick up the handset first and then dial the number. However, in
this case you cannot correct an input error.
• If you have disabled direct dialling, you can still correct input errors before you dial.
• If necessary, you have to predial an external line code for external calls. For more
information, contact your system administrator.
Making a call with one key stroke
Press the display key or function key for the desired subscriber.
Lift the handset.
i
Note
• You can find out how to assign a call number to a destination key in the section tit-
ledAssigning functions/call numbers to keys ( → p. 42).
Redialling
You can redial one of the last 10 numbers called.
Press the "Redial" function key.
Scroll to the desired number, e.g. 06975051234.
Lift the handset.
If the person you have called cannot be reached (auto callback)
The internal number you have dialled is busy or nobody answers.
Scroll to the Callback menu item.
Confirm your selection.
Replace the handset. Your telephone rings as soon as the other line is free.
Lift the handset when your telephone rings. The other line is called automatically
by the telephone system.

Call someone
16
Telephoning as usual
Joining another call (cut-in)*
You call an internal extension. The user already has a call. You want to cut in on the
call:
Scroll to the Cut-in menu item.
Confirm your selection. All subscribers hear a cut-in tone. You are now included
in the conversation and can give the subscribers your message.
i
Note
• Cut-in is only possible within your system. It must be enabled for your telephone
and the target telephone. If you require this option, contact your system admini-
strator.
• Ending the cut-in: Replace the handset or press the Escape key.
Anonymous calling
... Enter the desired number.
Scroll to the Anonymous call menu item.
Confirm "anonymous calling".
Lift the handset. Your call partner cannot see your number.
i
Note
• "Anonymous calling" must be supported by your network operator.
Paging
Press the "Menu" function key.
Scroll to the Paging menu item.
Confirm your selection.
... Enter the call number or group number which you want to page.
Lift the handset. You can now carry out paging. The individual subscriber or all
the group members can now hear you.
i
Note
• Instead of entering a group number, you can also select a displayed group and
confirm it via the OK key.
• You will only hear the paging announcement in your handset after picking it up.

17
Telephoning as usual
Making several connections
Making several connections
You can also accept another call while you are already on the phone (Call waiting
( → p. 48)). You can speak to several parties alternately and switch back and forth
between them as you wish.
You can speak with two callers simultaneously (three-party conference).
Consultation during a call (hold) ( → p. 18)
Switching between two external callers (brokering) ( → p. 18)
Forwarding callers ( → p. 18)
Forwarding additional callers ( → p. 19)
Conference - 3 participants ( → p. 19)
Conference - many participants ( → p. 20)
Connecting conference partners with each other ( → p. 20)

Making several connections
18
Telephoning as usual
Consultation during a call (hold)
During a call:
Press the "Hold" function key. The caller waits and cannot hear what you say.
... Enter the number you wish to refer back to. Carry out refer-back.
If necessary, disconnect the hold extension.
Scroll to the Return to ... menu item.
Confirm your selection.
You will now be able to talk to the first party again. If you have not disconnected the
connection, the hold extension is put on hold.
i
Note
• You can also call the hold extension with a function key if it is set up as a partner
key or is assigned to that extension number (Destination key).
Switching between two external callers (brokering)
If you want to speak with a call party (e.g. 06975058) who has been put on hold:
Scroll to the Back to 06975058 menu item.
Confirm your selection. The other caller is now waiting.
Forwarding callers
Your caller wishes to be connected to another extension:
Press the "Hold" function key. The caller waits and cannot hear what you say.
... Enter the number to which you want to forward the call.
Replace the handset. The hold extension will be connected to the first caller.
i
Notes
• You do not need to wait until the hold extension picks up the call.

19
Telephoning as usual
Making several connections
Forwarding additional callers
Someone calls you while you are on another call, e.g. from 06975058:
Scroll to the Call from 06975058 menu item.
Confirm your selection. You are connected to the second caller. The first caller
is on hold and cannot hear your other conversation.
Now you want to forward the additional caller, e.g. to call number 1234:
Press the "Hold" function key.
Enter the number of the extension you want to connect the caller to,
in this example 1234. You can now announce the caller. The first party is waiting.
Scroll to the Transfer call to 06975058 menu item.
Confirm your selection. You will now be able to talk to the first party again.
Conference operation - adding a party to a call
During a call (e.g. with 06975058):
Press the "Hold" function key. The other party is on hold.
... Enter the number of second conference participant.
When you are connected to this subscriber, you can initiate the conference.
Scroll to the Conference menu item.
Confirm your selection.
i
Notes
• Ending the conference: Any participant can switch out of the conference. Replace
the handset.
• If the third subscriber whom you are calling does not answer, select the Return
to subs ... menu item to return to the first participant.

Making several connections
20
Telephoning as usual
Conference with more than three parties
You are telephoning with the first call partner who wishes to participate in the confe-
rence:
Press the "Hold" function key. The other party is on hold.
... Enter the number of second conference participant.
Wait until you are connected to this subscriber.
Press the "Hold" function key again. The two initial parties are put on hold.
In case further parties call and are also put "on hold".
Scroll to the Conference menu item.
Confirm your selection.
You are now in a conference with all the parties who were on hold.
i
Note
• Ending the conference: Any participant can switch out of the conference. Replace
the handset.
• If the new subscriber you are calling does not answer: Select the Return to
subs... menu item to return to the waiting participant.
Connecting conference partners with each other
During the conference:
Replace the handset.