Avaya one-X Deskphone Value Edition 1608 User manual

15-601040 Issue 11c – (Thursday, April 16, 2020)
1608/1616 Phone User Guide
IP Office

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15-601040 Issue 11c (Thursday, April 16, 2020)IP Office
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Contents
Introduction
1.
..................................................................... 61.1 Important Safety Information
..................................................................... 71.2 '08 Phones
..................................................................... 81.3 '16 Phones
..................................................................... 91.4 Button Modules
..................................................................... 101.5 Phone Keys
..................................................................... 111.6 The Phone Stand
..................................................................... 121.7 Labels
..................................................................... 121.8 IP Phone Features (1608 and 1616)
..................................................................... 131.9 The Main Phone Menus
..................................................................... 151.10 Other Menus
..................................................................... 161.11 Phone Status Letters
..................................................................... 171.12 Appearance Buttons/Menu
............................................................................ 181.12.1 Using the Appearance Menu
............................................................................ 191.12.2 Call Apperance Buttons
............................................................................ 211.12.3 Bridged Appearance Buttons
............................................................................ 231.12.4 Call Coverage Buttons
............................................................................ 251.12.5 Line Appearance Buttons
Making Calls2.
..................................................................... 292.1 Calling a Person from the Contacts List
..................................................................... 292.2 Calling a Person from the Call Log
..................................................................... 302.3 Redialling a Previous Number
..................................................................... 302.4 Making a Page Call
..................................................................... 312.5 Call Soft Key Options
..................................................................... 322.6 Busy Indication
..................................................................... 322.7 En-Bloc Dialing
..................................................................... 332.8 Withholding Your Number
..................................................................... 342.9 Adjust the Call Volume
..................................................................... 342.10 Muting a Call
..................................................................... 342.11 Ending Calls
Answering Calls
3.
..................................................................... 373.1 Answering Another Call
..................................................................... 383.2 Divert a Call to Voicemail
..................................................................... 383.3 Ignore/Silence an Incoming Call
..................................................................... 383.4 Dropping an Incoming Call
..................................................................... 383.5 Answering a Page Call
..................................................................... 393.6 Displaying Other Calls
..................................................................... 393.7 Auto Answer
..................................................................... 403.8 Call Pickup
Redialling
4.
..................................................................... 424.1 Redial a Call (One Mode)
..................................................................... 424.2 Redial a Call (List Mode)
..................................................................... 434.3 Selecting Your Redial Mode
..................................................................... 444.4 View Call Details
..................................................................... 444.5 Add a Call to Your Contacts
Redirecting Calls5.
..................................................................... 475.1 Follow Me
............................................................................ 485.1.1 Follow Me To (Features Menu)
............................................................................ 485.1.2 Follow Me (Status Menu)
............................................................................ 495.1.3 Follow Me Here (Features Menu)
..................................................................... 505.2 Forwarding Calls
............................................................................ 525.2.1 Forward Unconditional (Status Menu)
............................................................................ 535.2.2 Forward Unconditional (Features Menu)
............................................................................ 545.2.3 Forward On No Answer (Status Menu)
............................................................................ 555.2.4 Forward On Busy (Status Menu)
............................................................................ 56
5.2.5 Forward On Busy/No Answer (Features
Menu)
..................................................................... 575.3 Do Not Disturb
............................................................................ 585.3.1 DND On/Off (Features Menu)
............................................................................ 585.3.2 DND Off (Status Menu)
............................................................................ 585.3.3 Do Not Disturb Exceptions
..................................................................... 595.4 Twinning
............................................................................ 605.4.1 Mobile Twinning Control
............................................................................ 615.4.2 Transfering a Call to Your Mobile Phone
............................................................................ 615.4.3 Reclaiming a Twinned Call
............................................................................ 615.4.4 Switching Twinning Off (Status Menu)
Holding and Parking Calls
6.
..................................................................... 656.1 Holding Calls
............................................................................ 656.1.1 Holding a Call
............................................................................ 656.1.2 Taking a Call Off Hold
............................................................................ 666.1.3 Switching Between Calls
............................................................................ 666.1.4 Transfer a Held Call
..................................................................... 676.2 Parking Calls
............................................................................ 686.2.1 Park Using the Menu
............................................................................ 686.2.2 Unpark (Features Menu)
............................................................................ 686.2.3 Unpark (Status Menu)
............................................................................ 696.2.4 Park & Page
Transferring Calls7.
..................................................................... 727.1 Transfer to Voicemail
..................................................................... 737.2 Transferring a Held Call
..................................................................... 737.3 Transfer to Your Mobile Phone
Account Codes8.
..................................................................... 768.1 Forced Account Code Entry
..................................................................... 768.2 Manual Account Code Entry
Conference Calls9.
..................................................................... 789.1 Starting a Conference
..................................................................... 789.2 Adding a Call to a Conference
..................................................................... 799.3 Viewing Conference Details
..................................................................... 799.4 Dropping/Muting Parties
..................................................................... 799.5 Holding a Conference Call
..................................................................... 809.6 Context Sensitive Conferencing
Headset/Handsfree Operation10.
..................................................................... 8210.1 Headset Operation
............................................................................ 8310.1.1 Headset Volume
............................................................................ 8310.1.2 Default Handsfree Audio Path
............................................................................ 8310.1.3 Automatic Gain Control
..................................................................... 8410.2 Handsfree Speaker Operation
............................................................................ 8510.2.1 Speaker Volume
............................................................................ 8510.2.2 Default Handsfree Audio Path
............................................................................ 8510.2.3 Automatic Gain Control
Contacts/Directory11.
..................................................................... 8911.1 How the Directory Search Works
..................................................................... 9011.2 Viewing Contacts Details
..................................................................... 9111.3 Make a Call from the Directory

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Contents
..................................................................... 9111.4 Using the Directory for Other Functions
..................................................................... 9211.5 Adding a New Contact
............................................................................ 9311.5.1 Add a Contact from the Call Log
............................................................................ 9311.5.2 Add a Contact from the Redial List
..................................................................... 9411.6 Editing a Contact
..................................................................... 9511.7 Deleting a Contact
Call Log
12.
..................................................................... 9912.1 Using the Call Log
..................................................................... 9912.2 Making a Call from the Call Log
..................................................................... 10012.3 Viewing Call Details
..................................................................... 10112.4 Deleting a Record
..................................................................... 10112.5 Deleting All Records
..................................................................... 10212.6 Adding a Record to Your Contacts
Voicemail
13.
..................................................................... 10413.1 Message Waiting Indication
..................................................................... 10513.2 Checking Messages
..................................................................... 10613.3 Sending a Message
..................................................................... 10713.4 Mailbox Greeting
..................................................................... 10813.5 Mailbox Name
..................................................................... 10913.6 Email Mode
..................................................................... 11013.7 Changing Your Voicemail Code
..................................................................... 11013.8 Voicemail On/Off
..................................................................... 11113.9 Transfer to Voicemail
..................................................................... 11113.10 Send a Call to Voicemail
..................................................................... 11113.11 Visual Voice
Logging In/Out
14.
..................................................................... 11514.1 Logging In
............................................................................ 11514.1.1 Logging In on a Phone Already in Use
............................................................................ 11514.1.2 Logging In on a "Not Logged In" Phone
............................................................................ 11614.1.3 Logging In on an Unregistered Phone
..................................................................... 11614.2 Logout
..................................................................... 11614.3 Changing Your Login Code
..................................................................... 11814.4 Locking the Phone
..................................................................... 11814.5 Unlocking the Phone
..................................................................... 11914.6 Auto Lock
..................................................................... 11914.7 Unregistering
Groups15.
..................................................................... 12315.1 Group Membership
............................................................................ 12315.1.1 Group Membership On/Off (Status Menu)
............................................................................ 12415.1.2 Group Membership On/Off (Features Menu)
..................................................................... 12515.2 Group Service Status and Fallback
............................................................................ 126
15.2.1 Changing the Group Service Status
(Features Menu)
............................................................................ 127
15.2.2 Changing the Group Service Status (Status
Menu)
............................................................................ 12815.2.3 Changing the Fallback Destinations
Button Features16.
..................................................................... 13016.1 Programming a Button
..................................................................... 13116.2 Features
............................................................................ 13216.2.1 Abbreviated Dial
............................................................................ 13216.2.2 Absence Text
............................................................................ 13216.2.3 Account Code
............................................................................ 13216.2.4 Auto Answer
............................................................................ 13216.2.5 Call Forwarding All
............................................................................ 13216.2.6 Call Park
............................................................................ 13216.2.7 Call Park to Other
............................................................................ 13316.2.8 Call Pickup
............................................................................ 13316.2.9 Call Pickup Any
............................................................................ 13316.2.10 Conf Meet Me
............................................................................ 13316.2.11 Drop Call
............................................................................ 13316.2.12 Flash Hook
............................................................................ 13316.2.13 Group BLF
............................................................................ 13316.2.14 Page
............................................................................ 13316.2.15 Park and Page
............................................................................ 13316.2.16 Ringer Off
............................................................................ 13316.2.17 Self-Administer
............................................................................ 13416.2.18 Send All Calls
............................................................................ 13416.2.19 Suppress Digits
............................................................................ 13416.2.20 Timer
............................................................................ 13416.2.21 Twinning
............................................................................ 13416.2.22 User BLF
Phone Settings17.
..................................................................... 13917.1 Mobile Twinning
..................................................................... 13917.2 Withhold Number
..................................................................... 14017.3 Redial Mode
..................................................................... 14117.4 En-Bloc Dialing
..................................................................... 14117.5 Auto Lock
..................................................................... 14217.6 Ringer Controls
............................................................................ 14217.6.1 Disabling the Ringer
............................................................................ 14317.6.2 Ring Pattern/Sound
............................................................................ 14517.6.3 Visual Alerting
............................................................................ 14517.6.4 Audible Alerting
............................................................................ 14517.6.5 Coverage Ring
............................................................................ 14617.6.6 Ringer Volume
............................................................................ 14617.6.7 Internal Auto Answer
..................................................................... 14717.7 Display Controls
............................................................................ 14717.7.1 Display Brightness
............................................................................ 14717.7.2 Display Contrast
............................................................................ 14817.7.3 Call Timer Display
............................................................................ 14817.7.4 Last Call Duration Display
............................................................................ 14917.7.5 Display Language
............................................................................ 15017.7.6 Display Name
............................................................................ 15017.7.7 A-Menu Auto Exit
............................................................................ 15117.7.8 Auto Show Call Waiting
............................................................................ 15117.7.9 Inactivity Timer (Auto Return)
..................................................................... 15217.8 Volume and Sound
............................................................................ 15317.8.1 Button Clicks
............................................................................ 15317.8.2 Error Tones
............................................................................ 15317.8.3 Ringer Volume
............................................................................ 15317.8.4 Handset Volume
............................................................................ 15317.8.5 Headset Volume
............................................................................ 15417.8.6 Speaker Volume
............................................................................ 15417.8.7 Automatic Gain Control
............................................................................ 15417.8.8 Default Handsfree Audio Path
..................................................................... 15517.9 Backup/Restore
............................................................................ 15517.9.1 Backup
............................................................................ 15617.9.2 Restore
..................................................................... 15717.10 Viewing Information
Status Menu
18.

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..................................................................... 16018.1 Do Not Disturb
..................................................................... 16018.2 Follow Me To
..................................................................... 16118.3 Follow Me Here
..................................................................... 16118.4 Forward On Busy
..................................................................... 16218.5 Forward On No Answer
..................................................................... 16218.6 Forward Unconditional
..................................................................... 16318.7 Forwarded Here
..................................................................... 16318.8 Group Membership
..................................................................... 16318.9 Group Service Status
..................................................................... 16418.10 Mobile Twinning
..................................................................... 16418.11 Parked Calls
..................................................................... 16418.12 System Alarms
Short Codes19.
System Administration
20.
..................................................................... 17220.1 Checking the System and Software Version
..................................................................... 17320.2 Checking the Time Settings
..................................................................... 17320.3 Setting the Date
..................................................................... 17420.4 Setting the Time
..................................................................... 17420.5 Setting the Time Offset
..................................................................... 17520.6 System Shutdown
..................................................................... 17620.7 Memory Card Management
..................................................................... 17720.8 System Alarms
The Phone Menus21.
..................................................................... 18121.1 Features Menu
..................................................................... 18321.2 Self-Administer Menu
..................................................................... 18421.3 Visual Voice Menu
..................................................................... 18521.4 Status Menu
..................................................................... 18621.5 Phone A-Menu
..................................................................... 18721.6 Call Log Menu
..................................................................... 18821.7 Contacts Menu
..................................................................... 18921.8 Redial Menu
..................................................................... 19021.9 Phone Locked Menu
..................................................................... 19121.10 System Admin Menu
..................................................................... 19221.11 Error Screens
..................................................................... 19321.12 Menu Access Control
..................................................................... 19421.13 Entering Characters
Glossary22.
..................................................................... 19822.1 Abbreviated Ring
..................................................................... 19822.2 Appearance Button
..................................................................... 19822.3 Attention Ring
..................................................................... 19822.4 Auto Hold
..................................................................... 19822.5 Bridged Appearance Button
..................................................................... 19822.6 Call Appearance Button
..................................................................... 19822.7 Call Coverage Button
..................................................................... 19822.8 Coverage Ring
..................................................................... 19822.9 Do Not Disturb
..................................................................... 19922.10 Do Not Disturb Exceptions
..................................................................... 19922.11 Follow Me
..................................................................... 19922.12 Follow Me Here
..................................................................... 19922.13 Follow Me To
..................................................................... 19922.14 Forward on Busy
..................................................................... 19922.15 Forward on No Answer
..................................................................... 19922.16 Forward Unconditional
..................................................................... 20022.17 Group
..................................................................... 20022.18 Idle Line Preference
..................................................................... 20022.19 Internal Twinning
..................................................................... 20022.20 Line Appearance Button
..................................................................... 20022.21 Logged Out
..................................................................... 20022.22 Login Code
..................................................................... 20022.23 Missed Call
..................................................................... 20022.24 Missed Group Call
..................................................................... 20122.25 Mobile Twinning
..................................................................... 20122.26 Park Call
..................................................................... 20122.27 Park Slot Number
..................................................................... 20122.28 Ringing Line Preference
..................................................................... 20122.29 Short Codes
..................................................................... 20122.30 Small Community Network
..................................................................... 20122.31 System Administrator
..................................................................... 20122.32 System Phone User
..................................................................... 20122.33 Twinning
Document History
23.
...............................................................................209Index

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Introduction
Chapter 1.

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1. Introduction
This guide is for 1608 and 1616 phones when being used on an IP Office telephone system running in any mode
other that Basic Edition mode.
1616 Telephone
1608 Telephone
1.1 Important Safety Information
· !Warning: This handset may pickup small metal objects such as metal pins or staples.
· During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for
the phone to restart.
· Using a cell phone, mobile phone, GSM phone or two-way radio in close proximity to an Avaya telephone
might cause interference.
· The phone should not be connected directly to the outdoor telecommunication network.

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Introduction: Important Safety Information
1.2 '08 Phones
The diagram below shows the main features of a 1608 phone.
· This phone has 8 programmable buttons.
· By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your
system administrator can configure additional appearance buttons.
· Any button not configured as appearance buttons can be configured for a range of telephone system
features. These are called feature buttons. Your system administrator can do this or, for a limited
number of functions, you can do this using the phones self-administration menu.
· The phone includes an integral stand that can be flipped to either of two positions without needing any tools.
When used in the upright position, a plastic peg in the earpiece rest area for the handset can be reversed if a
more secure grip on the handset when not in use is required.
· The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The
speaker is located under the handset. The microphone is located at the bottom right of the keypad.
· The phone includes a headset socket for connection of phone headsets.
· The 1608 and 1616 phones are connect to the telephone system via the IP data network and so have some
additional options, see IP Phone Features .
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1.3 '16 Phones
The diagram below shows the main features of a 1616 phone.
· The display angle can be adjusted for optimal viewing.
· This phone has 16 programmable buttons.
· The phone also supports up to 3 add-on button modules, each providing an addition 32 buttons.
· By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your
system administrator can configure additional appearance buttons.
· Any button not configured as appearance buttons can be configured for a range of telephone system
features. These are called feature buttons. Your system administrator can do this or, for a limited
number of functions, you can do this using the phones self-administration menu.
· The phone includes an integral stand that can be flipped to either of two positions without needing any tools.
When used in the upright position, a plastic peg in the earpiece rest area for the handset can be reversed if a
more secure grip on the handset when not in use is required.
· The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The
speaker is located under the handset. The microphone is located at the bottom right of the keypad.
· The phone includes a headset socket for connection of phone headsets.
· The 1608 and 1616 phones are connect to the telephone system via the IP data network and so have some
additional options, see IP Phone Features .
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Introduction: '16 Phones
1.4 Button Modules
The 1416 and 1616 phones can support addition units called button modules. Each button module provides the
phone with an additional 32 buttons which can be used as appearance buttons and or feature buttons .
Up to 3 button modules can be attached to the phone. However, the number of button modules supported by the
telephone system may be limited by the total number of button modules attached to other phones on the telephone
system.
· Do not connect or disconnect a button module yourself. Your system administrator will arrange this if
necessary. Failure to connect and restart the equipment in the correct order may cause the phone to not
function correctly.
· When used with buttons modules, the telephone needs a separate power supply unit. It cannot use Power
over Ethernet (PoE) to drive the phone and the button modules.
· The button module used for 1416 phones is not interchangeable with that used for 1616 phones and vice
versa.
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1.5 Phone Keys
The following keys are found on the phone:
Key
Description
Soft Keys - These 3 keys below the display have variable functions. When the key is active, its
function is indicated by the text label above it. The left hand key is usually linked to the OK key.
Message - This key is used to access your voicemail system. By default this uses a series of menus
on your phone's display.
Navigation Keys - Press the up and down arrow keys to scroll through lists. The arrow
icons indicate where you are in a list. In some menus, you can also use the left and right arrow
keys to enter and exit different levels of the menu. A menu option that accesses a sub-menu is
indicated by the ... dots (ellipsis) icon after its name.
In some menus, the and symbols in the display indicate a value that can be changed by pressing
the left and right arrow keys.
OK - The OK key normally matches the function offered by the left hand soft key below the screen.
PHONE/EXIT - This key is used to exit any menu you are in and return to the appearance buttons
menu. During a call it can also be used to toggle the options displayed on the appearance menu.
MENU - This key is used to access a menu for phone settings and information. These are settings
stored by the phone itself rather than the telephone system.
CONTACTS - This key is used to display the various directories (personal and shared) of names
and telephone numbers to which you have access.
CALL LOG - This key displays a record of you most recent answered, missed and outgoing calls.
The button is illuminated when you have new missed calls.
REDIAL - This key is used to either redial the last call you made or to show a list of the last calls
you made from which you can select the number to redial.
HOLD - This key is used to put the call you are currently talking to on hold.
CONFERENCE - This key is used to start a conference call and to add callers to an existing
conference.
TRANSFER - This key is used to transfer calls to another number.
DROP - Press the Drop key to drop the active call. It can also be used to redirect a ringing call to
voicemail. While on a conference call, you can press the Drop key to drop a person from the
conference call.
VOLUME - Press + plus or – minus on the Volume key to adjust the volume of the incoming call.
Separate volumes can be adjusted for the ringer, handset, headset and speaker.
HEADSET - This key is used to answer and end calls using a headset connected to the phones
headset socket. The button is lit when you are connected to a call using the headset.
MUTE - This key can be used to mute your speech to the currently connected call. The button is lit
while mute is active.
SPEAKER - This key is used to answer and end calls using the phone's handsfree speaker and
microphone. The button is lit when you are connected to a call handsfree.
These keys have two roles:
· Appearance Keys -
These button represent calls that you can make or receive.
· Feature Buttons - Those key not configured as appearance keys can be used for other
functions.
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Introduction: Phone Keys
1.6 The Phone Stand
The phones all include a two-position stand that clips to the base of the phone as shown below. Once attached the
stand can be used in either position to change the angle of the phone.
When changing the position of the stand, be sure to check that the stand has locked into the chosen position. A
small plastic peg is located just under the phone's handset. This peg can be reversed to more securely anchor the
handset when the stand places the phone in an upright position.
On the 1416 and 1616 phones, the angle of the phone display can also be adjusted as shown below.

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1.7 Labels
Next to each call appearance button and feature button is a paper label. The label identifies the feature that has
been programmed on the button by your system administrator. You can remove the labels if you want to change a
label or write on a blank one. Printed labels are also available for your telephone. See your system administrator
for more information.
1.8 IP Phone Features (1608 and 1616)
The 1608 and 1616 phones connect to the phone system using an IP connection and support a number of additional
features:
· The phone uses a 10/100 Ethernet connection to connect to the telephone system via the IP network.
· The phone includes a PC pass through 10/100 Ethernet port that can be used to also connect a computer to
the network through the same connection as the phone. Use of this port can be disabled by the system
administrator if not supported.
· The phone may be powered from the network if Power over Ethernet (PoE) is available. Otherwise the phone
needs its own power supply unit.

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Introduction: IP Phone Features (1608 and 1616)
1.9 The Main Phone Menus
The main menus are detailed below. You can move between them using the PHONE key. You can do this even
during a call including when a call is alerting. In addition the menus are accessible from the call appearance menu
by pressing the Status and Features soft keys when they are displayed.
The Appearance Menu
Idle
Active
This menu is used to display information about the buttons that have
been configured for appearance functions. These will normally be the first 3
button on the phone but the system administrator can configure additional
buttons.
Using the up and down arrow keys you can scroll through the details of
each of the buttons.
The display for buttons that currently have a call in progress will show
details of the associated call.
The display for buttons that are idle will show the default label for the button
and also soft key labels for accessing the other main menus.
Those buttons that have not been configured as appearance buttons can be
used as feature buttons .
The Status Menu
The Status menu is not always visible. It is shown when you have any
special call routing features active. For example do not disturb switched on.
It is also shown if the system administrator has given you the rights to
change the status of your hunt group memberships or to change the service
status of the hunt groups.
A summary of the menu options is shown in the Status Menu diagram .
The Features Menu
The Features menu is used to access and configure range of your user
settings. The system administrator can control some of the options that will
be available to you within the menu. Typically these are settings stored by
the telephone system which will be applicable even if you login at another
phone.
A summary of the menu options is shown in the Features menu diagram
.
The Button Features Menu
Those buttons not configured by the system administrators as
appearance buttons can be used for other special features.
The button feature can be accessed by pressing the appropriate button.
However they can also be accessed through the Button Features section of
the Features menu (press the Features soft key and selecting Button
Features). The up and down arrow keys can then be used to scroll
through the programmed buttons. The associated button will briefly flash its
red lamp.
The action of each button is normally set by the system administrator.
However you can also use the self-administer menu to select and assign
actions to the buttons.
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Switching Menus
With a call connected, you can still access the other main menus. Press the PHONE key to toggle between the
normal appearance menu or one that lists the other menus accessible.
You can also use the left arrow key to switch between the Appearance menu , Features menu and Button
Features menu.

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Introduction: The Main Phone Menus
1.10 Other Menus
In addition to the main phone menus , there are a number of additional menus which are accessed by pressing
specific keys.
- The Redial Menu
This menu accesses by pressing the key. It shows a list of up to the 10
last outgoing calls that you have made.
You can configure your phone to simply redial the last number dialed in
which case the menu is not shown.
- The A Menu
Pressing the MENU key accesses a menu that can be used to control
various phone settings. These are mainly settings stored by the phone
rather than user settings that move with you.
The Phone A-Menu diagram shows a summary of the menu options.
- The Contacts/Directory Menu
This menu is accessed by pressing the key. It is used to display names
and numbers that you can then use for making calls.
The directory includes names stored for use by all users, names stored for
use by just you and the name and numbers of all the other users and
groups on the phone system.
The Contact Menu diagram shows a summary of the menu options.
- The Call Log Menu
This menu is accessed by pressing the Call Log key. The call log you see
is a call log stored on the telephone system. If you login at another phone
that does this, your call log moves with you.
Your call log contains your 10 most recent answered calls, 10 most recent
calls you made and 10 most recent missed calls.
If configured by the system administrator, it can also include calls missed by
hunt groups of which you are a member.
The Call Log menu diagram shows a summary of the menu options.
- The Visual Voice Menu
This menu is accessed by pressing the key. It is used to access the
voicemail system and to then play messages in your voicemail mailbox,
record and send messages to other users and to change various mailbox
settings.
The Visual Voice menu diagram shows a summary of the menu options.
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1.11 Phone Status Letters
The series of letters that appear in the top left of the display are used to indicate the status of various features.
Multiple letter may be displayed, for example NG or SG, indicating a combination of states.
· B = Barred
A Bis shown on your phone's display when the system administrator has set you to outgoing call barred
status. You will only be able to make internal calls while this is applied.
· D = Diverting (Forwarding) Calls
A Dis shown on your phone's display when you have forward unconditional enabled.
· G = Group Member (In Group)
A Gis shown on your phone's display when have been configured as a member of a hunt group and your
membership is enabled. While this is the case, you may receive calls targeted to the hunt group.
· N = No Calls (Do Not Disturb)
An Nis shown on your phone's display when you have do not disturb enabled.
· O= Out of Service
An Ois shown on your phone's display when any of the groups of which you are enabled as a member is set
to night service mode. In that mode calls to that group are diverted to its fallback if set or otherwise to
voicemail if available.
· R = Resilience
An Ris shown on your phone's display your phone is working in resilience mode. This is used when there
may have been a problem with the telephone system to which your phone was registered and another
system is currently providing temporary support for your phone. In this mode, some features may not be
available and calls may be routed differently.
· S = System Alarm
If you are configured as a system administrator, an Sin the phone's display indicates a system alarm .
· T = Twinned
A Tis shown on a phone's display if it is internally twinned with your phone. Calls to you will alert on both
phones and can be answered by you at either phone.
· ! = Cannot retrieve user settings
An !is shown if the telephone system at which you have logged in could not contact the telephone system
that stores your user settings. If this happens it limits the telephone functions, including making and receiving
calls, that you can use. Contact your system administrator.
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Introduction: Phone Status Letters
1.12 Appearance Buttons/Menu
Appearance buttons are used to represent calls made and received by you and other users on the telephone
system. They are configured by your system administrator. Normally your first 3 buttons are call appearance
buttons but additional buttons can be configured as appearance buttons.
There are 4 different types of appearance keys that your system administrator can configure:
· Call Appearance Buttons
These represent ordinary phone calls. Each call appearance that you have can be used to make and or
receive calls. By default you normally have 3 call appearance keys and no other appearance keys.
· Bridged Appearance Buttons
These appearance keys each match a specific call appearance key of another user. They allow you to answer
the other user's calls on the matching call appearance or to make a call that the other user can then pickup
using their matched call appearance.
· Call Coverage Buttons
These appearance keys represent another user. When that other user has any calls alerting unanswered, the
call coverage key for that user will start alerting and can be used to answer the call.
· Line Appearance Buttons
These represent specific phone lines connected to the telephone system. You can use the button to make
calls using that line or to answer calls on that line. Several users can have line appearance keys that
represent the same line. Your phone's display and the key lamps will indicate when the line is being used by
other users as well as by yourself.
Appearance Button Display/Menu
Idle
Active
This menu is used to display information about the buttons that have
been configured for appearance functions. These will normally be the first 3
button on the phone but the system administrator can configure additional
buttons.
Using the up and down arrow keys you can scroll through the details of
each of the buttons.
The display for buttons that currently have a call in progress will show
details of the associated call.
The display for buttons that are idle will show the default label for the button
and also soft key labels for accessing the other main menus.
Those buttons that have not been configured as appearance buttons can be
used as feature buttons .
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1.12.1 Using the Appearance Menu
These icons are shown to indicate the status of the call on the currently displayed appearance button:
1. Use the up and down arrow keys to scroll through details of the current call on each appearance
button.
2. If there is currently a call on the appearance button, an icon will be displayed indicating the status of the
call.
· Alerting
The call is alerting your phone.
· Connected
The call is the currently connected call to which you are talking.
· On Hold
The call is on hold.
· Held Elsewhere
The call has been put on hold by someone else who answered the call using an appearance button on
their phone.
· Conference
The call is a conference call.
3. A >> double-arrow at the bottom left indicates that there are soft key options available that could be
applied to the call. To access these, press the >> double-arrow soft key and select the required function.
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Introduction: Appearance Buttons/Menu
1.12.2 Call Apperance Buttons
Call appearance buttons are used to display calls to and from your phone. By having several call appearance
buttons, you are able to answer and make several calls, switch between calls and perform other actions.
When all your call appearance buttons are in use, any further calls to your number follow your forward on busy
setting if set or otherwise go to voicemail if available.
Call Appearance Button Lamps
The following lamp states are used by appearance buttons configured to be call appearance buttons.
Button Lamps
State
Red off.
Green off.
Idle
The call appearance is not in use and is not currently selected.
Red on.
Green off.
Idle + Selected
The call appearance is not in use but is the current selected button that will be used if the
user goes off hook.
Red off.
Green slow
flash.
Alerting
The matching call appearance is alerting for an incoming call. This is accompanied by
ringing. If the user is already on a call, only a single ring is given.
Red on.
Green slow
flash.
Alerting + Selected
As above but Ringing Line Preference has made this the user's current selected button.
Red on.
Green on.
In Use Here
The user has a call connected on the call appearance or is dialing.
Red off.
Green on.
In Use Elsewhere
The call appearance button is in use on a bridged appearance.
Red off.
Green fast flash.
On Hold Here
The call has been put on hold by this user.
Red off.
Green flash.
On Hold Elsewhere
A call on a bridged appearance button matched to the call appearance has been put on
hold. Calls on a call appearance that are put on hold by another user will continue to show
connected lamp status, though the phone display will indicate a held call.
Red off.
Green broken
flash.
Inaccessible
The button pressed is not accessible. The call is still dialing, ringing or cannot be bridged
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Call Appearance Button Display
Idle
Indicates that the call appearance is available to be used to make a call or to
receive an incoming call.
Alerting
This call appearance is alerting with an incoming call. You can press the >>
double-arrow soft key to select the Ignore or ToVm soft key options.
Outgoing Call
You have made a call with the appearance but it is not yet connected.
Connected
The appearance is the one with which you are currently talking.
Held
The call that you made or received on the call appearance has been put on
hold by the other party.
Holding
You have put the call on hold.