Avaya one-X Deskphone Value Edition 1608 User manual

Avaya 1608 IP Telephone
End User Guide
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TableofContents
About Your Telephone ........................................................................................................................................... 3
1608 IP Telephone Button/Feature Descriptions ..................................................................................... 3
About LEDs............................................................................................................................................................ 4
Table 1. Call/Line Appearance Button LEDs ......................................................................................... 4
Table 2. Feature Button LEDs............................................................................................................... 5
About Icons............................................................................................................................................................. 5
Table 3. Icons in the Telephone Display.................................................................................................. 5
About Scrolling and Navigation ............................................................................................................................. 5
About Paper Labels................................................................................................................................................. 5
Advanced Telephone Features................................................................................................................................ 6
Avaya Menu............................................................................................................................................................ 6
Conventions ............................................................................................................................................................ 6
Feature Finder......................................................................................................................................................... 7
Answer a Call.......................................................................................................................................................... 8
Make a Call............................................................................................................................................................. 9
Hold......................................................................................................................................................................... 9
Transfer................................................................................................................................................................... 9
Bridged Calls ........................................................................................................................................................ 10
Conference............................................................................................................................................................ 10
Call Forwarding All Calls..................................................................................................................................... 11
Send All Calls....................................................................................................................................................... 11
Directory............................................................................................................................................................... 11
Contacts................................................................................................................................................................. 12
Call Log ................................................................................................................................................................ 13
Telephone Settings................................................................................................................................................ 14
Log In/Out Telephone........................................................................................................................................... 18
Message................................................................................................................................................................. 18
Mute...................................................................................................................................................................... 18
Redial.................................................................................................................................................................... 18
Simultaneous Ringing........................................................................................................................................... 18
Tones and Their Meanings.................................................................................................................................... 19
Ringing Tones ................................................................................................................................... 19
Handset Tones ................................................................................................................................... 19
Troubleshooting.................................................................................................................................................... 19
Glossary ................................................................................................................................................................ 19

About Your Telephone
The 1608 IP telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office
call processing systems. The 1608 IP telephone puts convenient features and capabilities at your fingertips, including a Phone
screen to view and manage your calls, a Contacts list, a Call Log, a menu of options and settings to customize your phone, and
access to your voice mail.
Not all functions and features described in this user guide may be available on your telephone. If you find that a function or
feature is not available, contact your system administrator.
1608 IP Telephone Button/Feature Descriptions
Name Description
Message Waiting
Indicator
An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages
waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.
Phone Display
There are three lines in the phone display. When the phone is idle, the top line shows the missed call
icon with the number of calls missed and either the call forwarding icon, the Send All Calls icon, or the
EC500 icon when one of those features is enabled. The top line also shows the primary extension and the
time and date. System messages are also displayed on the top line. The middle displays application-
specific information. The bottom line displays the softkey labels.
Softkeys Press the softkeys to select the softkey labels. The softkey labels show you the action that each softkey
produces. The labels and the actions vary depending on the object that is selected.
Message Press the Message button to connect directly to your voicemail system.
Navigation Arrows Press the up and down navigation arrows to scroll through lists. Press the right and left navigation
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arrows to navigate between different views of an application, to move the cursor during text input, or to
turn an option on or off.
OK Press the OK button for a shortcut to an action. For example, when you select a call log entry, pressing
the OK button dials the number.
Phone/Exit Press the Phone/Exit button to view and manage your calls. For example, if you are viewing a menu,
pressing the Phone/Exit button switches the phone display back to the call view.
Avaya Menu
Press the Abutton to access the Avaya menu. Press the Abutton twice to exit the Avaya menu. The
Avaya menu provides options that allow you to customize phone settings, configure call logging, select
the display language, view network information, and log out.
Contacts Press the Contacts button to view the entries in your contact list.
Call Log Press the Call Log button to view a list of your outgoing, incoming, and missed calls. The icon on the
Call Log button is illuminated when you have missed calls.
Redial Press Redial to either dial the last number you dialed or display the redial list from which you can select
a number to redial.
Hold Press Hold to put the active call on hold.
Conference Press Conference to add another party to an existing call.
Transfer Press Transfer to transfer a call to another number.
Drop Press Drop to drop the active call. While on a conference call, press Drop to drop the last person added
to the conference call.
Volume
Press + or - on the Volume button while active on the handset, headset, or speaker to adjust the volume.
To adjust the volume of the ringer, press + or - on the Volume button while the handset, headset, and
speaker are inactive.
Headset Press the Headset button to use the headset if it is connected. Only HIS headset cords are compatible
with your phone.
Mute Press Mute to mute a call in progress. To take a call off mute, press Mute again.
Speaker Press the Speaker button to use the speakerphone. To take a call off speakerphone, lift the handset or
press the Headset button.
Call/Line
Appearance Buttons
and Feature Buttons
There are 8 buttons that can be programmed by the system administrator as either call/line appearance
buttons or feature buttons. Press a call/line appearance button to make or answer a call or resume a call
on hold. Press a labeled feature button to enable or disable that feature. The feature buttons provide
access to the Avaya call management system features that have been administered for your extension.
The green LED next to each feature button indicates if the feature is currently on or off. If the light is on,
the feature is on. The feature buttons provide the same features that are available in the features menu.
About LEDs
Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the
call/line appearance or feature. The status is identified by whether the LED is turned on, off, or blinking as described in the
following tables.
Table 1. Call/Line Appearance Button LEDs
LED Description
Steady green Call/line appearance is active.
Slow blinking green Call/line appearance is ringing.
Fast blinking green Call/line appearance is on hold.
Very fast blinking
green Conference or Transfer is pending.
Steady red Call/line appearance is selected and will be used when you go off-hook. It remains steady red while you
use the call/line appearance.
Off Call/line appearance is available.

Table 2. Feature Button LEDs
LED Description
Steady green Feature is active
Blinking green
Feature is pending (request is being processed and not immediately available).
Blinking red Feature is shown on the phone display.
Off Feature is not active.
Note: Depending on your call processing system, the feature button LEDs for some features may operate differently.
About Icons
Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the phone
display are described in the following table.
Table 3. Icons in the Telephone Display
Icon Description
#X Number of calls missed, where #represents the number.
Call forward, Send All Calls, or EC500 is active. (These features are available if they have been administered for your
telephone.)
Incoming call is ringing.
Call is active
Call is on hold.
Call is on soft hold (when using Conference or Transfer feature).
Conference is active.
Conference is on hold.
Scroll left for other options.
Scroll right for other options.
Scroll up or down for other options.
About Scrolling and Navigation
To navigate through the options and features on your telephone display, use the navigation arrows to scroll and the OK button
to select lines or options.
A navigation icon appears in the phone display to indicate that you can scroll to more options or information. Use the up and
down navigation arrows to scroll up or down through lists. Use the right and left navigation arrows to go to other screens or to
move the cursor right or left when entering text. When you scroll to a line on the display, that line is selected.
The softkey labels will change according to the options available for the selected line. The OK button is a shortcut for the
default action. For example, when you select an entry in your contacts list, pressing the OK button places a call to that person.
About Paper Labels
Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance
number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you
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want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system
administrator for more information.
Advanced Telephone Features
Avaya call management systems provide many advanced telephone features such as Directory, Call Forwarding, and
Abbreviated Dial buttons. These features are administered on the feature buttons on your telephone. The features are identified
on the associated paper labels. The features that have been administered for your telephone are also listed in the Features Menu
that you can access from the Phone display. For more information about the Features Menu, see About the Features Menu.
The features that are available to you depend on what your administrator has assigned to your telephone. A few of the most
commonly administered features are explained below. For more information about all the features that are available for your
extension, contact your system administrator.
Avaya Menu
You can use the Avaya Menu to adjust and customize phone settings, configure call logging, select the display language, view
network settings, and log out.
The Avaya Menu has six sub-menus:
•Screen/Sound — lets you adjust the display brightness and contrast, select your ringing pattern, turn button click
sounds on and off, and turn error tones on and off.
•Call Settings — lets you turn the call timer display, visual alerting, and show incoming calls on or off; set the redial
option; and set the audio path to speakerphone or headset.
•Applications — lets you turn call logging on and off as well as turn logging of bridged calls, line calls, and line calls
answered by others on and off.
•Advanced Options — lets you select the display language; set automatic gain control on the handset, headset, and
speaker; or initiate a manual backup/restore if you have a backup/restore file server. See your system administrator for
more information.
•Network Information — shows a summary of network-related parameters for your phone, such as IP parameters and
Quality of Service.
•Log Out — lets you log out of your telephone to prevent unauthorized use during your absence.
Note: The sub-menus that appear depend on how your extension was administered. Some submenus may not be available.
Conventions
Conventions Used in the Procedure Descriptions
Feature and Feature xxxxx Each of these represents a button that has a feature assigned to it. The
button is labeled with the feature name, sometimes followed by an
extension number (shown as xxxxx ) or a person's name.
LWC CnLWC AutCB Timer Information that is offset represents the display screen. The second
line appearing on the display will most likely list the features you can
access with the softkeys.
{handset tones} The tone that appears in curly quotes after a step, such as {dial tone},
indicates what you should hear from your handset (or speakerphone)
after successfully performing that step.
Special Instructions
Use the following special instructions for operating your telephone.
•The first time you use these procedures, you will need to customize them for yourself by obtaining the relevant
information from your system manager.
•To operate a feature, you must have the handset off-hook or the speaker or speakerphone on unless otherwise noted.

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•If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature,
you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and
return to Step 1. Feature Finder
Answer a Call
Provides the procedures for answering a call. When you receive an incoming call, the green LED associated with the call will
flash. The incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one
incoming call at a time, you may need to select the call you want to answer manually.
Make a Call
Provides procedures for making a call.
Hold
Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature,
answer a waiting call, or leave your telephone to perform another task. Use when you have a call you do not wish to drop, but
which you have to interrupt briefly to do something else.
Transfer
Transfers a call from your telephone to another extension or outside number. Use when your caller needs to speak further with
someone else.
Bridged Calls
Your phone may show a bridged call appearance on the display screen in addition to your own call appearances. A bridged call
appearance typically belongs to someone else, but bridging allows you to see if that call appearance is in use, answer calls on
that call appearance, or join a call in progress on that call appearance from your telephone. You can also make outgoing calls
on a bridged call appearance when it is not in use. The ringing bridged call appearance may be selected automatically if there
are no other active calls. If the ringing appearance is displayed, you can answer by picking up the handset or by pressing the
Speaker button. If you are on another call when a call comes in to a bridged call appearance, you may have to select the ringing
call appearance button (just like for an incoming call to a primary line).
Conference
Permits you to establish a conference call to speak with up to five people in different locations on the same call. Additional
conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more
information about this feature.
Call Forwarding All Calls
Allows you to forward your incoming calls to another number. You must enter the telephone number where the calls will be
forwarded each time you use this feature. You can forward calls only to internal numbers.
Send All Calls
Allows you to send all of your incoming calls directly to a predefined coverage number, typically your voice mail. Incoming
calls ring once at your extension and then go directly to a number which is set by your system administrator.
Directory
Allows you to dial other users in your system by name.
Contacts
Permits you to use your contact list as an address book. You can save up to 100 names and telephone numbers.
Call Log
Lets you view a list of your recent calls or to view separate lists of your outgoing, answered, or missed calls. See the procedures
for turning call logging on or off for information about logging bridged call appearances, line call appearances, and line calls
that are answered by others.
Telephone Settings
Allows you to configure various settings to utilize advanced featuers of your telephone.

Log In/Out Telephone
Permits you to log in and out of your telephone, and maintain your contacts and personal options if you share a telephone with
other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your
telephone during an absence. Call log information is lost after you log out.
Message
Use the Message button to connect directly to your voice mail system. A red light on the upper right-hand corner of your
telephone indicates when you have messages waiting. Your messages are an administered function. Contact your system
administrator with any questions.
Mute
For turning off (and then back on again) the microphone so the other person on the call cannot hear you. If a call is on mute
and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on,
the call is muted.
Redial
Permits you to redial a recently dialed number.
Simultaneous Ringing
Allows you to have incoming calls ring on your office telephone and your cell phone at the same time. This allows you to
answer office calls while you are away from your desk. The cell phone number is programmed by your system administrator.
Answer a Call
To answer an incoming call:
1. If you are on another call, press the call/line appearance button whose green LED flashes for the incoming call, or
press the Answer softkey if one appears.
If you are not on another call, either:
lift the handset,
or press the call/line appearance button whose green LED flashes for the incoming call,
or press the Answer softkey if one appears,
or press the Speaker button to answer using the speakerphone,
or, press the ON button if you are using a wireless headset,
or press the Headset button to answer using a wired headset.
oYou are connected to the caller.
To answer an incoming call while you are on another call:
1. Press Hold to put your active call on hold, then press the call/line appearance button whose green LED is flashing for
the incoming call.
oYou are connected to the incoming caller.
Note: To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on
Ringing option to Yes.
Note: If the Auto Hold feature is enabled by your system administrator, you can answer another call without first putting an
active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call;
otherwise, you will drop the active call when you answer the other one.
To send an incoming call directly to voice mail:
Note: In order to use this procedure, your voice mail must be administered as the first entry in your coverage path. See your
system administrator for more information.
1. Press the To Vmail softkey.
oThe incoming call goes directly to voice mail.
To ignore an incoming call:
1. Press the Ignore softkey.
oThe ringer stops signaling the incoming call.
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Make a Call
To make a call:
1. If you are not on a call, simply dial the number you want to call.
or, Lift the handset, press the Speaker button, press the Headset button, press an available line button, or press the OK
button if an idle call/line appearance is available, then dial the number you want to call.
oThe call is placed.
To call a person from the contacts list:
1. Press the Contacts button.
2. Scroll up or down to select the person or number you want to call.
3. Press the OK button or the Call softkey.
oThe call is placed.
To redial a number:
1. From the Phone screen, press the Redial button.
Note: The last number will be redialed or you will see a list of the most recent numbers that you have dialed, from
which you can select one to redial.
2. If you see a list of numbers, select the number you want to redial.
3. Press the OK button or the Call softkey.
To call a person from the call log:
1. Press the Call Log button.
2. If necessary, scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls.
3. Scroll up or down to select the person or number you want to call.
4. Press the OK button or the Call softkey.
oThe call is placed.
Hold
To put a call on hold:
1. Press Hold.
oYour active call is put on hold.
oThe LED next to the call/line appearance fast blinks green.
To retrieve a call on hold:
1. If there is more than one call on hold, press the call/line appearance button or scroll to the call and press the Resume
softkey or the OK button.
If there is only one call on hold, press the Hold button, or press the call/line appearance button, or press the Resume
softkey, or press the OK button.
oThe call is retrieved.
Transfer
To transfer a call:
1. If the call you want to transfer is not your active call, press the call/line appearance button for the call you want to
transfer.
If the call you want to transfer is on hold, press the call/line appearance button for the call on hold that you want to
transfer.
2. Press Transfer.
oThe green LED next to the call/line appearance button fast blinks.
3. Dial the telephone number, or call the person from the contacts list, or call the person from the call log.
4. Press Transfer again or the Complete softkey.
oThe transfer is completed.
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Bridged Calls
To answer a call on a bridged call appearance:
1. Press the call/line appearance button associated with the bridged call appearance.
Note: The ringing bridged call appearance may be selected automatically if there are no other active calls. If you are on
another call when a call comes in to a bridged call appearance, you may have to select the ringing bridged call
appearance button (just like for an incoming call to a primary line).
2. Press the Answer softkey.
Note: Answering a call on a bridged call appearance is basically the same as a call on a primary line. If the ringing
bridged call appearance is selected, you can answer by picking up the handset, by pressing the Speaker or Headset
button, or pressing the Answer softkey.
To make an outgoing call on a bridged call appearance:
Note: When you make a call on a bridged call appearance, you are using another person’s call appearance. The caller ID may
show the call as coming from you or coming from the person whose call appearance you are using. If you have any questions
about how the name or extension displays to the person you are calling, contact your system administrator.
1. Press the call/line appearance button associated with the bridged call appearance.
2. Dial the telephone number or call the person from the contacts list, or call the person from the call log.
To join a call on a bridged call appearance:
1. Scroll to the call in progress that you want to join.
2. Press the call/line appearance button for the bridged call appearance, or press the Bridge softkey.
oYou are connected to the call.
Conference
To make a conference call:
1. While active on a call, press the Conference button.
oThe green LED next to the call/line appearance button fast blinks.
2. Dial the telephone number, or call the person from the contacts list, or call the person from the call log.
3. Press the Conference button or the Join softkey.
oThe person is added to the existing call.
To add a person on hold to a conference call:
1. From the Phone screen, select your active conference call.
2. Press the Conference button.
oThe active conference call is put on soft hold.
3. Press the call/line appearance button for the call on hold.
or, Scroll to the call on hold, and press the Resume softkey.
Note: Be sure not to choose the call/line appearance button for the call that is on soft hold.
4. Press the Join softkey or the Conference button.
oThe person is added to the conference call.
To drop the last person added to a conference call:
1. While active on the conference call, press the Drop button.
oThe last person added to the conference call is dropped.
To drop a person on a conference call:
1. From the Phone screen select the Details softkey (if available) during a conference call, scroll to the person you want to
drop and press the Drop button.
oThe selected person on the conference call is dropped.
To put a conference call on hold:
1. Press the Hold button during a conference call.
oThe conference call is placed on hold.
oThe green LED next to the call/line appearance button blinks.
oThe other parties can still talk to each other.
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