AVer MD330U Series User manual

MD330U Series PTZ Camera
User Manual

How to Clean and Disinfect
Warning
Risk of personal injury
Do not use cleaning agents containing phenol, as phenol may cause
skin burns if not rinsed thoroughly and does not contain sufficient
cleaning or disinfectant properties.
Caution
1. The camera is designed for easy cleaning and disinfection.
2. Before cleaning the camera, disconnect it from the power
source.
3. Cleaning procedures should only be carried out by personnel
familiar with camera operation.
4. Do not spray cleaning fluid, especially water, into any internal
electrical equipment or parts of the camera to avoid possible
short circuits, corrosion, malfunction and electrical shock
hazards to users or service personnel.
5. Corrosive cleaning agents may cause discoloration or damage
the camera. Before using any cleaning agent, test it in an
inconspicuous area.
When
Clean the camera before and after use.
Steps
1. Disconnect the camera from a power source.
2. Cleaning personnel must wear cleaning gloves.
3. Before using cleaning alcohol, make sure it has not expired.
4. Use a cleaning cloth dampened with cleaning alcohol (75%).
5. Wipe any surface that may come into contact with the camera.
6. After wiping the camera, avoid contact with bare hands.
Frequency
No regular cleaning is required. Clean before and after use.

Precautions for Use
AVer does not accept any responsibility for accident or damage during installation if users do
not follow the procedures described in this manual.
Indications for Use
The AVer MD330U Series is a high definition medical grade PTZ camera designed for
physicians. It’s a non-contact unit that can be operated by physicians without physical contact
with patients. The units can be used to document and update patients’ injuries by taking
snapshot images or record video clips. The unit is suitable for use in hospital examination
rooms and similar medical environments.
To installation and operation personnel
The required information including the unit’s hardware parts, operations and important notice
has been written and illustrated in this manual. Except for the information in this manual, no
special skills, training and knowledge are required for the operators. Read the installation
instructions and content of the manual thoroughly and perform the operation correctly and
safely. Please also refer to the <Troubleshooting> chapter when you encounter common
problems while using this unit. For more technical support, please contact AVer’s technical
support (refer to More Help).
Warning on installation locations
This unit is for indoor use only. Do not install nor use the unit in the following locations to
avoid malfunction and/or problems in operation.
- In outdoor locations where the unit will be exposed to direct sunlight.
- In locations where the unit would be directly exposed to rain or water.
- Extremely cold or hot locations (Operating temperatures: 0°C to +35°C; Humidity: 20%
to 80%).
- On walls where the unit would be installed sideways.
- At sea, in coastal areas or in locations where corrosive gases are emitted.
- Locations subject to strong vibrations (this unit is not designed to be used in vehicles).
To ensure the unit perform stably over a prolonged period
- Do not use this unit in a location with high temperature and humidity levels, which may
cause its parts to deteriorate and shorten its service life.
- Do not subject the unit to sudden changes in temperature. Keep a cooling unit or
heating unit away from this unit.
- Do not leave the unit with the camera facing the sun.
Always use the supplied power adapter and power cord to connect the unit to the
power outlet
- Before installation, always disconnect the power supply of this unit.
- Install this unit near the main power outlet. Ensure the power plug can be plugged into
and unplugged from the power outlet easily.
- The length of the power cord is less than 3-meter.

- Do not place the camera where the cord can be stepped on as this may result in fraying
or damage to the lead or the plug.
Power off the unit
- This unit does not have a power switch. Disconnect the power plug from the power
outlet before proceeding with maintenance, cleaning or any emergency situations.
Maintenance
- Designate the responsibility for keeping areas clean to staff members and clean
regularly.
- This unit does not have a power switch. Disconnect the power plug from the power
outlet before proceeding with maintenance.
- Regular maintenance keeps your unit productive and safe. Check all machine parts
carefully, including the detachable camera head, camera body and remote control.
- When the surfaces of the machine parts become dirty, follow the instructions described
in the Cleaning sector to clean the unit.
When installing, transporting or disposing of the unit
- Be absolutely sure to hold it by its pedestal area at the bottom with both hands. Do not
grab the camera head, nor the camera head holder.
Dispose of the unit
- When the unit is no longer going to be used, ensure to turn off the unit and dispose of it
properly.
- When you dispose of the unit or accessories, you must obey the laws in the relative area
or country and the regulations in the relative hospital regarding environmental pollution.
MODE MODE
MODE
OK

Symbols on this Product
The symbols on this product, including the accessories, represent the following.
The WEEE symbol.
This symbol indicates that this product must not be disposed of with your other
household waste. Instead, you need to dispose of the waste equipment by
handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. For more information about where to drop off your
waste equipment for recycling, please contact your household waste disposal
service or the shop where you purchased the product.
The CE compliance logo.
This logo indicates that the product conforms to the relevant guidelines/standards
for the European Union harmonization legislation.
The FCC compliance logo.
This logo indicates that the product conforms to Federal Communications
Commission compliance standards.
The UKCA (UK Conformity Assessed) symbol.
This symbol indicates that a product placed on the Great Britain market meets
the UKCA Marking requirements.
The RCM compliance logo.
This logo indicates that the product conforms with Australian RCM guidelines.
This logo is intended to alert the users to the presence of un-insulated
“dangerous voltage” within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
This logo is intended to alert the users to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the appliance.
The China RoHS symbol.
The figure of this symbol represents the number of years during which no
hazardous substances would leak or mutate under normal conditions of use.
The ISO 7010-M002 symbol.
Refer to instruction manual/booklet.
The alternating current symbol.
This symbol indicates that the power input/output for the product is alternating
current.
The direct current symbol.
This symbol indicates that the power input/output for the product is direct current.

Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one of the following
measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe
B est conforme à la norme NMB-003 du Canada.
Remote Control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose of used batteries through
specially approved disposal methods.
- Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control. Dispose of batteries safely and through approved
disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon-zinc) or
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
- Do not attempt to short-circuit the battery terminals.

Warning
- To avoid the risk of electric shock, this equipment must only be connected to a supply mains
with protective earthing.
- Do not modify this equipment without authorization of the manufacturer.
Caution
Possibly hazardous optical radiation emitted from this product. Do not stare at
operation lamp. May be harmful to the eyes.
Ce possibly c’est produit peuvent émattre les rayonnement lumineux dangereux. Ne
regarder pas directement dans la lumiere. Peut étre dangereux pour les yeux.
DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose. Information
presented in this documentation has been carefully checked for reliability; however, no responsibility is
assumed for inaccuracies. The information contained in this documentation is subject to change
without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
© 2023 AVer Information Inc. All rights reserved. | June 29, 2023
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.

More Help
For FAQs, technical support, software and user manual download, please visit:
Headquarters
Download Center: https://www.aver.com/download-center
Technical Support: https://www.aver.com/technical-support
USA Branch Office
Download Center: https://www.averusa.com/pro-av/support
Technical Support: https://averusa.force.com/support/s/contactsupport
Europe Branch Office
Download Center: https://www.avereurope.com/download-center
Technical Support: https://www.avereurope.com/technical-support
Contact Information
Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: [phone]
USA Branch Office
AVer Information Inc., Americas
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: [phone]
Toll-free: [phone]
Technical support: [e-mail]
Europe Branch Office
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Tel: [phone]
Technical support: [e-mail]
Japan Branch Office
アバー・インフォメーション株式会社
https://jp.aver.com
〒160-0023 日本東京都新宿区西新宿 3-2-26 立花新宿ビル 7 階
Tel: [phone]
テクニカル・サポート: https://jp.aver.com/technical-support
Vietnam Branch Office
Công ty TNHH AVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3,
Thành phốHồChíMinh 700000, Việt Nam
Tel: [phone]

Contents
How to Clean and Disinfect ..........................................................................................2
Precautions for Use.......................................................................................................3
Overview.........................................................................................................................1
Package Contents.......................................................................................................1
Optional Accessories ..................................................................................................1
Connections................................................................................................................2
LED Indicators ............................................................................................................3
Dimensions.................................................................................................................4
Pan and Tilt Angle.......................................................................................................4
Mode Switch ...............................................................................................................5
Installation...................................................................................................................6
Table Mount............................................................................................................6
Device Connection.................................................................................................7
Remote Control...........................................................................................................9
Shortcuts..............................................................................................................10
Set Up the Camera.......................................................................................................11
OSD Menu................................................................................................................11
IPAddress Setup .................................................................................................11
OSD Menu Tree...................................................................................................13
Web Setup................................................................................................................16
Access the Web Interface of the Camera.............................................................16
Live View..............................................................................................................18
AI Setting .............................................................................................................20
Detection..............................................................................................................20
Tracking ...............................................................................................................21
Camera Settings ..................................................................................................22
Video & Audio.......................................................................................................24

Network................................................................................................................26
System.................................................................................................................28
AVerCamera Setting Tool............................................................................................30
Specification ................................................................................................................31
Troubleshooting...........................................................................................................34
Appendix ......................................................................................................................36
VISCA RS-232 Command Table...............................................................................36
VISCA over IP Settings.............................................................................................44
CGI Command..........................................................................................................45

1
Overview
The MD330U Series PTZ Camera is a dual-mode medical grade camera designed with a
detachable camera head. It comes in two models: MD330U (fill light) and MD330UI (infrared night
vision).
Package Contents
Camera
Power Adapter &
Power Cord
Remote Control
USB 3.0 Type-B to
Type-A Cable (1.5m)
USB 3.0 Type-C to
Type-A Camera Head
Cable (180cm)
1/4”-20, L=7.5mm
Table Mount Screw
(x2)
QR Code Card
Optional Accessories
3.5mm to D-Sub 9-pin
RS-232 Adapter
Wall Mount Bracket
(Black/White)

2
Connections
The camera head must be detached or installed in Handheld Mode. Use the mode button to
switch to between modes.
Connect only the camera head cable to the USB Type-A port. DO NOT connect any USB
devices to the USB Type-A port. Doing so may cause electrical damage to your USB devices.
1. Camera Head
2. Latch Button
3. Camera Body
4. Speaker
5. IR Sensor
6. Microphone Array
7. LED Indicators:
Handheld/Standard
8. Mode Button
9. Camera Head Cable
10. LAN
11. USB 3.0 Type-B
12. HDMI
13. USB Type-A (Note 2)
14. microSD (32GB/SDXC)
15. RS-232
16. DC 12V
17. Kensington Lock
18. Snapshot Button
19. Fill Light Button
20. Screw Holes
Screw size: 1/4”-20
L=7.5mm (included)
MODE
1
2
3
4
5 7 8 10 11 12 13 14 15 16
17
MD330U
18 19
MD330UI
18
9
6
20
20

3
LED Indicators
The illumination of the indicators confirms the camera mode.
Standard Mode
(default)


Handheld Mode
Color
Status
Pattern
Flashing orange
Booting up

Solid blue
Normal

Solid orange
Standby

Flashing orange slowly
(1-sec interval)
Muted

Flashing orange once
Taking a snapshot

Flashing orange
(0.5-sec interval)
Recording

Solid purple
OSD menu is turned on.

Flashing purple
Updating firmware

 Both indicators flash.
The indicator is mode-sensitive.
The spare indicator flashes.

4
Dimensions
Pan and Tilt Angle
MODE
154mm
205.4mm
57mm
68mm
132.75mm
126mm
205mm
168mm

5
Mode Switch
The camera head must be detached or installed in Handheld Mode. Use the mode button to switch
between modes and the LED indicators to confirm your current mode.
To detach the camera head:
1. Press the mode button to switch from Standard Mode to Handheld Mode. The camera head will
automatically turn up.
2. Press the latch button.
3. Remove the camera head from the camera head holder.
To install the camera head:
1. Make sure the camera is in Handheld Mode. If not, press the mode button to switch from
Standard Mode to Handheld Mode.
2. Insert the camera head in the camera head holder until you hear a click.
To take snapshots in Handheld Mode:
1. Make sure a microSD card has been inserted in the slot.
2. Select a focus distance on the web interface (see Camera Control > Focus Near Limit).
3. Long press (1 second) the snapshot button to take snapshots. Short press the snapshot button
to adjust the focus.
To turn on the fill light in Handheld Mode (MD330U):
1. Press the fill light button on the camera head to turn it on, and press the button repeatedly to
cycle through 3 brightness levels (On > Low > Medium > High > Off).
2. With the fill light on, the closest shooting distance should be 4.5 cm.
Detach Camera Head
MODE MODE
Install Camera Head
Camera Head
Camera Head Holder

6
Installation
Table Mount
1. Hold the camera by its pedestal with both hands. Do not grab the camera head, nor the camera
head holder.
2. Place the camera on a flat surface that supports 2kg min.
3. Manage all cables to prevent tip-overs or entanglement.
4. Secure the camera in place with the included screws.
MODE MODE
MODE
OK

7
Device Connection
1. USB Type-A: Connect only the camera head cable to the USB Type-A port as illustrated. Plug
in the camera head cable before powering on the camera.
2. LAN: Connect the camera to an IP route (Note 1).
3. USB Type-B: Connect the camera to a desktop or laptop for video transmission when using
third-party video conferencing software such as Skype or Teams (Note 1).
4. HDMI: Connect the camera to a TV or a monitor to display video output. The camera and the
connected TV or monitor must have grounding design. (Note 1).
Router
TV / Monitor
microSD
Card Power Outlet
Joystick / Laptop
Connect to
Camera Head
Network Cable
(not included)
HDMI Cable
(not included)
USB Type-B to
Type-A Cable
PowerAdapter
& Power Cord
RS-232 (VISCA)
Cable (not included)

8
5. microSD Card: Insert a microSD card to store captured images or recordings (Note 1 and 2).
Compatible microSD Cards
Brand
Kingston, SanDisk, Samsung, Lexar
Speed Class
C10, U1, U3, V10, V30
Capacity
16G, 32G
Format
FAT32, exFAT
6. RS-232: Connect the camera to a Joystick or laptop to control the camera. You can optionally
purchase the RS-232 Adapter. The PIN definition is shown as below (Note 1).
7. Power: The camera and the connected TV or monitor must have grounding design. Use the
supplied power adapter and power cord to connect the camera to a power outlet and make
sure the power cord of the TV or monitor supports the grounding plug.
[Note]
1. Accessory equipment connected to the analog and digital interfaces must be in compliance
with the respective nationally harmonized IEC standards (i.e. IEC 60950 for data processing
equipment, IEC 60065 for video equipment, IEC 61010-1 for laboratory equipment, and IEC
60601-1 for medical equipment.) Furthermore all configurations shall comply with the
requirements of the system in standard IEC 60601-1. Everybody who connects additional
equipment to the signal input part or signal output part configures a medical system, and is
therefore, responsible that the system complies with the requirements of the system in
standard IEC 60601-1. The unit is for exclusive interconnection with IEC 60601-1 certified
equipment in the patient environment and IEC 60XXX certified equipment outside of the patient
environment. If in doubt, consult the technical services department or your local representative.
2. Please insert a microSD card to the card slot before using the Snapshot or Recording functions.
To access the microSD card, please refer to Mass Storage in the <System> chapter for more
details. For the recommended microSD cards, please refer to the <Compatible microSD
Cards> chapter.

9
Remote Control
To open the OSD menu, press and hold Menu for 3 seconds.
To disable remote control, open the OSD menu, go to System > Camera Selector > Disable
Remote.
To resume remote control, press 6 six times (666666) to reset the camera to factory default
settings.
Model: LY033
AAA batteries (x2)
Name
Function
1. Power
Short press to turn Standby Mode on or off.
2. Home
Move the camera to the Home position.
3. Number
Pad
Press buttons 0~9 to move the camera to the
pre-configured preset positions.
Use the buttons to set up preset positions 0~9.
4. Preset
Use the Preset, Number and Direction Buttons to
set up preset positions.
1. Use the Direction Buttons to navigate a
position. Optionally use the “Zoom +” or “Zoom
-” buttons to zoom in/out the image.
2. Press and hold Preset, then press the Number
Buttons (0~9) to save this preset position.
5. Zoom +/-
Press to zoom in or zoom out the images.
6. MIC
Press to mute the microphone. Press again to
unmute.
7. Camera
Select
Select a camera to operate. Specify a number in
the OSD menu: System > Camera Selector.
8. Remote
Control
LED
When pressing the buttons on the remote control,
the LED will light red.
9. Menu
Press and hold for 3 seconds to open the OSD
menu. Edit this setting in the OSD menu: System >
Trigger OSD.
10.Snap
Press to take a snapshot image. The images will
be stored in the microSD card.
11.Rec
Press to start recording to the micro SD card.
Press the button again to stop recording.
12.Reset
Use the Reset and Number Buttons to cancel a
pre-configured preset position. Press and hold
Reset, then press the Number Buttons (0~9).
HOME REC SNAP
MIC PRIVACYSPEAKER
X
1
2
3
4
5
7
6
14
9
10
11
12
16
17
15
13
8

10
13.Direction
Use the Direction Buttons to navigate the live view.
14.Volume +/-
Press to adjust the volume up or down.
15.Enter
When camera is on: Press Enter to adjust focus
once.
When accessing the OSD menu: Press Enter to
confirm the selection or make a selection.
16.Speaker
Press to mute the speaker. Press again to unmute.
17.Privacy
Press to enter the Privacy mode. The camera will
move to the Privacy position and microphone will
be off.
Shortcuts
Press
To
Menu for 3 seconds
Open the OSD menu.
Menu
Close the OSD menu.
Home
Close the OSD menu and return the camera to the Home position.
Menu then Zoom
MD330U: Cycle through 3 brightness levels (On > Low > Medium >
High > Off).
MD330UI: Switch between Day mode and Night mode.
Menu then Zoom
MD330UI: Switch between Day mode and Auto mode.
5 five times (55555)
Firmware 1.1.1005.1 or later
Turn on DHCP.
6 six times (666666)
Firmware 1.1.1030.0 or later
Reset the camera to factory default settings.
8 eight times (88888888)
Firmware 1.1.1005.1 or later
Set the camera’s static IP address to 192.168.1.168.