AVer PTZ310V2 User manual

Professional PTZ Camera
PTZ310V2 / PTZ310NV2 / PTZ310UV2 / PTZ310UNV2
PTZ330V2 / PTZ330NV2 / PTZ330UV2 / PTZ330UNV2
User Manual

WARNING
To reduce the risk of fire or electric shock, do not expose this appliance
to rain or moisture. Warranty will be void if any unauthorized
modifications are done to the product.
Do not drop the camera or subject it to physical shock.
Use the correct power supply voltage to avoid the damaging camera.
Do not place the camera where the cord can be stepped on as this may
result in fraying or damage to the lead or the plug.
Hold the bottom of the camera with both hands to move the camera. Do
not grab the lens or lens holder to move the camera.
OK

Federal Communications Commission
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radiofrequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe
A est conforme à la norme NMB-003 du Canada.
Warning
This is a class A product. In a domestic environment, this product may cause radio interference in
which case the user may be required to take adequate measures.
Remote Control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose of used batteries through
specially approved disposal methods.
- Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control. Dispose of batteries safely and through approved
disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon-zinc) or
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
- Do not attempt to short-circuit the battery terminals.

DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents
of this documentation, its quality, performance, merchantability, or fitness for a particular purpose.
Information presented in this documentation has been carefully checked for reliability; however,
no responsibility is assumed for inaccuracies. The information contained in this documentation is
subject to change without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or
consequential damages arising out of the use or inability to use this product or documentation,
even if advised of the possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for
description purpose only belong to each of their companies.
COPYRIGHT
©2023 AVer Information Inc. All rights reserved. | March 16, 2023
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or
by any means without the prior written permission of AVer Information Inc. is prohibited. All
information or specifications are subject to change without prior notice.

More Help
For FAQs, technical support, software and user manual download, please visit:
Headquarters
Download Center: https://www.aver.com/download-center
Technical Support: https://www.aver.com/technical-support
USA Branch Office
Download Center: https://www.averusa.com/pro-av/support
Technical Support: https://averusa.force.com/support/s/contactsupport
Europe Branch Office
Download Center: https://www.avereurope.com/download-center
Technical Support: https://www.avereurope.com/technical-support
Contact Information
Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: [phone]
USA Branch office
AVer Information Inc., Americas
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: [phone]
Toll-free: [phone]
Technical support: [e-mail]
Europe Branch office
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Tel: [phone]
Technical support: [e-mail]
Japan Branch Office
アバー・インフォメーション株式会社
https://jp.aver.com
〒160-0023 日本東京都新宿区西新宿 3-2-26 立花新宿ビル 7 階
Tel: [phone]
テクニカル・サポート: https://jp.aver.com/technical-support
Vietnam Branch Office
Công ty TNHH AVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3,
Thành phốHồChí Minh 700000, Việt Nam
Tel: [phone]

Contents
Package Contents..........................................................................................................1
Package Contents.......................................................................................................1
Optional Accessories ..................................................................................................1
Product Introduction .....................................................................................................2
Overview.....................................................................................................................2
LED Indicators ............................................................................................................2
Pan and Tilt Angle .......................................................................................................3
Dimensions .................................................................................................................4
Device Connection......................................................................................................7
PoE Connection..........................................................................................................7
RS-232 and RS-422 Connection.................................................................................8
Audio Input Connection.............................................................................................13
Video Output Connection..........................................................................................14
Camera Installation ...................................................................................................17
Remote Control.........................................................................................................18
Set Up the Camera.......................................................................................................20
OSD Menu ................................................................................................................20
IP Address Setup .................................................................................................20
Static IP...........................................................................................................20
DHCP ..............................................................................................................21
OSD Menu Tree ...................................................................................................22
Camera............................................................................................................22
Video Output ...................................................................................................24
Network ...........................................................................................................24
Advanced Setting ............................................................................................24
System ............................................................................................................25
Web Setup ................................................................................................................26
Access the Web Interface of the Camera.............................................................26

Accessing the Camera via AVer IPCam Utility.................................................26
Accessing the Camera via AVer PTZ Management.........................................28
Live View..............................................................................................................29
Camera Control ...............................................................................................29
Preset..............................................................................................................30
Camera Settings ..................................................................................................32
Exposure .........................................................................................................32
Image Process ................................................................................................33
Video & Audio.......................................................................................................34
Network................................................................................................................36
Advanced Setting .................................................................................................39
SmartShoot .....................................................................................................39
SmartFrame ....................................................................................................41
Debug Information...........................................................................................41
NDI.......................................................................................................................42
System .................................................................................................................44
Appendix ......................................................................................................................46
VISCA RS-232 Command Table ...............................................................................46
Visca over IP Settings...............................................................................................48
CGI Command ..........................................................................................................49

Package Contents
Package Contents
Camera Unit Drilling Paper Ceiling Mount
Bracket (x2) Quick Start Guide
Cable Fixing Plate M2 x 4mm
Screw (x3)
Power Adapter &
Power Cord
1/4”-20 L=6.5mm
Screw (x2)
Remote Control M3 x 6mm
Screw (x3)
DIN8 to D-Sub9
Cable
RS-232 In/Out
Y Cable
Cable Ties (x4)
*The power cord will vary depending on the standard power outlet of the country where it is sold.
Optional Accessories
Wall Mount
Bracket
Camera Controller
(CL01)
* For details on optional accessories, please consult with your local dealer.

2
Product Introduction
Overview
(1) Tally Lamp (6) PoE+ IEEE 802.3AT (10) Audio In**
(2) IR Sensor (7) RS-232 Port (11) HDMI Port
(3) LED Indicator (8) RS-422 Port (12) 3G-SDI***
(4) Light Sensor* (9) USB 3.0 Port (Type-B) (13) DC Power Jack
(5) Kensington Lock
* The model names with “I” have this feature.
** Line input level: 1Vrms (max.).
** Mic input level: 50mVrms (max.); Supplied voltage: 2.5V.
*** The model names with “H” do not have this feature.
LED Indicators
LED
Status
Blue (Blinking) SmartFrame
Blue (Solid) Normal Operation
Red (Blinking) FW Updating
Orange (Blinking) Camera Initialization
Orange (Solid) Standby
Purple (Blinking) SmartShoot

3
Pan and Tilt Angle
170°
170°
90°
30°