AVer CAM520 Pro User manual

CAM520 Pro
User Manual

Federal Communications Commission Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
pro-vide reasonable protection against harmful interference when the equipment is
operate din a commercial environment. This equipment generates, uses, and can radiate
radiofrequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference in which case the user will be required to correct the interference
at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Warning:
This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose. Information
presented in this documentation has been carefully checked for reliability; however, no responsibility is
assumed for inaccuracies. The information contained in this documentation is subject to change
without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
© 2020 AVer Information Inc. All rights reserved.
All rights of this object belong toAVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.

NOTICE
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. THE INFORMATION
CONTAINED HEREIN IS TO BE CONSIDERED FOR REFERENCE ONLY.
WARNING
To reduce risk of fire or electric shock, do not expose this appliance to rain or moisture.
Warranty will be void if any unauthorized modifications are done to the product.
Do not drop the camera or subject it to physical shock.
Use correct power supply voltage to avoid damaging camera.
Do not place the camera where the cord can be stepped on as this may result in fraying or
damage to the lead or the plug.
Hold the bottom of the camera with both hands to move the camera. Do not grab the lens or
lens holder to move the camera.
Remote Control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose of used batteries through
specially approved disposal methods.
- Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control. Dispose of batteries safely and through approved
disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon-zinc) or
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
- Do not attempt to short-circuit the battery terminals.
Contact Information
Global
AVer Information Inc.
www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist.,
New Taipei City
Taiwan
European Headquarters
AVer Information Europe B.V.
Westblaak 140, 3012KM, Rotterdam, Netherland
Tel: [phone]
Technical support: [e-mail]

Contents
Package Contents...............................................................................................................1
Product Introduction ............................................................................................................2
Overview.....................................................................................................................2
DIP Switch ..................................................................................................................2
Remote Control...........................................................................................................3
Pan and Tilt Angle.......................................................................................................5
Installation...........................................................................................................................6
Device Connection......................................................................................................6
Power Connection....................................................................................................... 7
HDMI Connection........................................................................................................ 8
RS232 Connection......................................................................................................9
Wall Mount Installation.............................................................................................. 10
Secure the Cables .................................................................................................... 12
Operating the Camera....................................................................................................... 13
Make a Video Call..................................................................................................... 13
Make a Connection by Aver IP Finder App................................................................ 13
Use SmartFrame Function........................................................................................ 15
What is SmartFrame?............................................................................................... 15
Two kinds of SmartFrame Function .......................................................................... 15
How does SmartFrame Work.................................................................................... 16
Web Settings............................................................................................................. 17
Login In..................................................................................................................... 17

Live Screen Operation .............................................................................................. 18
Setup the Preset....................................................................................................... 19
Select the Preset Position......................................................................................... 20
Camera Settings....................................................................................................... 21
Smart Frame......................................................................................................21
Auto Focus ........................................................................................................21
Home Position...................................................................................................22
Sleep Position....................................................................................................22
Sleep Timer .......................................................................................................22
On Screen Menu ...............................................................................................23
Camera Binding.................................................................................................23
Image Settings.......................................................................................................... 24
Image Flip..........................................................................................................24
Image Mirror......................................................................................................24
True WDR..........................................................................................................25
Frequency..........................................................................................................25
White Balance ...................................................................................................26
Noise Reduction................................................................................................26
Brightness..........................................................................................................27
Sharpness .........................................................................................................27
Saturation..........................................................................................................28
RS232 Setting ...................................................................................................28
Video Format Setting ................................................................................................ 29
IP Stream Resolution.........................................................................................29
Frame Rate........................................................................................................30

Bit Rate..............................................................................................................30
RTSP.................................................................................................................31
RTMP ................................................................................................................33
Network Setting......................................................................................................... 34
DHCP ................................................................................................................34
Static IP.............................................................................................................34
System Setting.......................................................................................................... 35
Language ..........................................................................................................35
FW Update ........................................................................................................36
Reset Settings...................................................................................................37
Camera Reboot.................................................................................................38
Change Password.............................................................................................39
SSL Certificate...................................................................................................40
Date Format.......................................................................................................41
Time Format ......................................................................................................42
Time Correction Mode.......................................................................................43
Information.........................................................................................................43
Using AVer PTZApp .................................................................................................. 44
Install AVer PTZApp.................................................................................................. 44
Using AVer PTZApp .................................................................................................. 44
Set the Camera Number....................................................................................51
Hotkey Control...................................................................................................52
Reset Password ................................................................................................53
Home / Sleep Position.......................................................................................54
ADDR / Protocol/Baud Rate ..............................................................................54

OpenGL.............................................................................................................55
OSD Setup................................................................................................................ 56
Camera Settings....................................................................................................... 57
Smart Frame......................................................................................................57
WDR..................................................................................................................57
Image Flip..........................................................................................................58
Image Mirror......................................................................................................58
Allow Remote Access........................................................................................59
Advanced Setting...................................................................................................... 60
Auto Focus ........................................................................................................60
Home position....................................................................................................60
Sleep position....................................................................................................61
On Screen Menu ...............................................................................................61
Frequency..........................................................................................................62
White Balance ...................................................................................................62
Noise Reduction................................................................................................63
Brightness..........................................................................................................63
Sharpness .........................................................................................................64
Saturation..........................................................................................................64
RS232 Setting ...................................................................................................65
HDMI Video Format.................................................................................................. 65
Network..................................................................................................................... 66
DHCP ................................................................................................................66
Static IP.............................................................................................................66
System Setting.......................................................................................................... 67

Language ..........................................................................................................67
Factory Default..................................................................................................68
Change Password.............................................................................................68
Information.........................................................................................................69
Install EZLive..................................................................................................................... 70
Use AVer EZLive....................................................................................................... 70

1
Package Contents
Camera Unit
(Basic/Advanced model1)
Remote Control
Power Adapter
Power Plug2
USB 3.0 Cable
RS232 Cable*
(DIN 9 to DIN8)
HDMI Cable*
L-Mount Bracket
Screws for Mount
Drilling Paper
Quick Guide
Warranty Card
DIP Switch Sticker*
P/N:303AU340-AGR
46.00[1.81]
51.00[2.01]
Ø 5.50[Ø 0.22]
1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
The table below is for HDMI output resolution combination.
Please refer to it while using DIP switch on the rear panel of camera.
480P/60Auto 1080P/60 1080P/30 1080P/50 720P/60 720P/50
1: Advanced model supports HDMI port, DIP switch and PoE+ function.
2: The power plug will vary depending on the standard power outlet of the country where it is sold.
*Included withAdvanced model

2
Product Introduction
Overview
1
2 3 4 5 6 7 8 9
1
Status LED
4
HDMI port1
7
DC 12V power plug
2
IR sensor
5
USB3.1 Type B port
8
Ethernet port2
3
DIP switch1
6
RS232 in/out port
9
Kensington Lock
1: Only supports for advanced mode.
2: Standard model supports LAN. Advanced model supports PoE+.
DIP Switch
[Only supports Advanced model.]
The diagram below shows the DIP Switch configurations which can be used to adjust the camera
resolution setting.
After adjusting the resolution via DIP switch, users will be unable to adjust the resolution setup from
OSD menu using the remote control.
1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
The table below is for HDMI output resolution combination.
Please refer to it while using DIPswitch on the rear panel of camera.
480P/60Auto 1080P/60 1080P/30 1080P/50 720P/60 720P/50

3
Remote Control
Name
Function
1. Camera select
One remote can control up to 3 AVer
VC/CAM/VB series cameras. You can
use AVer PTZApp to set numbers
associated with each camera, and
then select which camera you would
like to control using the remote.
[Note] If you only have one camera
that requires no additional setting, the
default is camera 1.
If camera 2 or 3 is selected, the
remote will be unable to control the
camera. In this case, please press
camera 1 on your remote.
2. Camera directional
control
Use the directional buttons on the
remote to control the direction of the
camera. Press the directional button to
move the camera or press and hold to
continuously pan or tilt.
3. SmartFrame
One-click automatic FOV adjustment
to fit all participants.
Press and hold on the remote
for 2 seconds to switch the
SmartFraming function between auto
and manual mode; a message (as
figure shown) will display on the
screen to indicate auto or manual
mode.
[Note] While in the video conference
meeting, participants must face the
camera for proper face detection
(SmartFrame). Side facial profiles are
not detectable.
4. OSD menu
To call out OSD menu. Only supports
Advanced model while connecting
HDMI output to TV monitor.
5. Zoom in/Zoom out
Increase/Decrease the camera zoom.

4
Name
Function
6. Preset
1. To save the camera at the desired
position, press and hold the preset
button until the "saved message" is
displayed on the PTZApp video
screen or other video apps. Select
preset position button 0 to 9 to
save.
2. Press “preset” + “preset position
button” (0~9) to move the camera to
the saved position.
7. Preset position/Number
buttons
Preset position buttons are used in
conjunction with the Preset button to
save positions. There are a total of 10
presets.
Press the preset button first and then
press 0~9 for the camera to move to
the saved position.
[Note] Press and hold the number
button “ ” to turn the WDR
function on or off.
8. Brightness -
Decrease the brightness.
9. Call/answer*
Answer a call or start a call.
10. Enter**
To confirm selection.
11. Mute/Unmute
Speakerphone**
Mute/Unmute the speakerphone.
12. Volume up/down**
Adjust volume up or down.
13. Preset hot key
Press to move the camera to the
preset position the user has set.
14. Brightness +
Increase the brightness.
15. Hang up*
End the call.
* Function requires AVer PTZApp
** Not supported for CAM520 Pro

5
Pan and Tilt Angle

6
Installation
Device Connection
1. Use USB cable to connect the CAM520 Pro to your PC/laptop (refer to diagram above).
2. Connect the power to the CAM520 Pro; power indicator will light up and camera head will rotate.
3. InstallAVer PTZApp on laptop or PC that is connected with CAM520 Pro. The app can be used to
adjust and setup the parameters of the camera (refer to the section ofAVer PTZApp)
4. To make a call, run your video application (Zoom, Microsoft®Teams, Skype for Business, Skype,
Google Hangouts, Intel® Unite™, RingCentral, BlueJeans, V-Cube, LiveOn, CyberLink U
Meeting®, TrueConf, Adobe Connect, Cisco WebEx®, Fuze, GoToMeeting™, Microsoft®Lync™,
Vidyo, vMix, WebRTC, Wirecast, XSplit.…etc.) select CAM520 Pro as your video device.

7
Power Connection
The power supply can be plugged into the wall outlet or drawn from PoE+ switch (Ethernet).
[PoE+ is only supported for Advanced model.]
Wall outlet
PoE+
[Note]
a. To ensure stability of IP video streaming, please use CAT 5e FTP cable (not included).
b. For PoE switch hub, it’s recommended to use Gigabit PoE switch to ensure stable power supply.

8
HDMI Connection
[HDMI connection is only supported for Advanced model.]
Connect with TV or monitor through the HDMI port to display camera video on the screen.
Press button on remote control to call out the OSD menu to configure the parameters of the
camera. For OSD setting refer to OSD operation section.

9
RS232 Connection
User can use the RS232 cable (included with Advanced model, otherwise sold separately) through the
RS232 port to connect up to 7 CAM520 Pro cameras.
RS232 port Pin Definition
PIN #
I/O Type
Description
1
Output
VISCA IN Data Terminal Ready
2
Input
VISCA IN Data Set Ready
3
Output
VISCA IN TXD
4
Input
VISCA OUT Data Set Ready
5
---
Not connect
6
Input
VISCA IN RXD
7
Output
VISCA OUT Data Terminal Ready
8
Output
VISCA OUT TXD
9
Input
VISCA OUT RXD

10
Wall Mount Installation
1. Use the drilling paper included in the package to drill the holes in the wall where the user wants to
mount the camera.
P/N: 303AU340-AGR
46.00[1.81]
51.00[2.01]
Ø 5.50[Ø 0.22]
2. Use the screw to secure the
A
L-mount bracket on the wall.
3. Then, assemble the
A
+
B
L-mount bracket with screws (included in package).

11
4. After assembling the L-mount bracket, secure the lower part of L-mount bracket on the wall.
5. Pass the cables through the hole on the L-mount bracket and connect the cables to corresponding
connection ports.
6. Use the remaining screws (included in package) to secure the camera on the L-mount bracket.

12
Secure the Cables
For USB and RS232 cable, the cables have a screw on the cable for fixing cable on the camera.
Install the cable first and secure the cable.
[Note] Make sure the cable is well connected to the connector on the camera before securing the
cable.