avertX HD438 User manual

Night Vision HD Indoor/Outdoor IP
Mini Bullet Camera
HD438
User Manual

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AVX-HD438IR: Night Vision HD Indoor/Outdoor IP Bullet
Operations Manual
Manual Edition 37080AA – August 2019
©2019, AvertX
All Rights Reserved
No part of this document may be reproduced by any means, electronic or mechanical, for any purpose,
except as expressed in the Software License Agreement. AVERTX shall not be liable for technical or
editorial errors or omissions contained herein. The information in this document is subject to change
without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising
out of the use of this information remains with recipient. In no event shall AVERTX be liable for any direct,
consequential, incidental, special, punitive, or other damages whatsoever (including without limitation,
damages for loss of business profits, business interruption or loss of business information), even if
AVERTX has been advised of the possibility of such damages or whether in an action, contract or tort,
including negligence.
This software and documentation are copyrighted. All other rights, including ownership of the software,
are reserved to AvertX. AVERTX, and AvertX, are registered trademarks of AVERTX in the United States
and elsewhere; Windows is a registered trademark of Microsoft Corporation. All other brand and product
names are trademarks or registered trademarks of the respective owners.
The following words and symbols mark special messages throughout this guide:
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.

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IMPORTANT SAFEGUARDS
1. Read Instructions
Read all of the safety and operating instructions before using the product.
2. Retain Instructions
Save these instructions for future reference.
3. Attachments / Accessories
Do not use attachments or accessories unless recommended by the appliance manufacturer as
they may cause hazards, damage product and void warranty.
4. Installation
Do not place or mount this product in or on an unstable or improperly supported location.
Improperly installed product may fall, causing serious injury to a child or adult, and damage to the
product. Use only with a mounting device recommended by the manufacturer, or sold with the
product. To ensure proper mounting, follow the manufacturer's instructions and use only
mounting accessories recommended by manufacturer.
5. Power source
This product should be operated only from the type of power source indicated on the marking
label.
PRECAUTIONS
Operating
•Before using, make sure power supply and others are properly connected.
•While operating, if any abnormal condition or malfunction is observed, stop using the camera
immediately and then contact AvertX Customer Support.
Handling
•Do not disassemble or tamper with parts inside the camera.
•Do not drop or subject the camera to shock and vibration as this can damage camera.
•Care must be taken when you clean the clear lens cover. Scratches and dust will ruin the
image quality of your camera. Do not use strong or abrasive detergents when cleaning the
camera body. Use a dry cloth to clean the camera when it is dirty. In case the dirt is hard to
remove, use a mild detergent and wipe the camera gently.
Installation and Storage
•Do not install the camera in areas of extreme temperatures in excess of the allowable range.
(-22°F~ 140°F / -30°C ~ 60°C)
•Avoid installing in humid or dusty places. The relative humidity must be below 90%.
•Avoid installing in places where radiation is present.
•Avoid installing in places where there are strong magnetic fields and electric signals.
•Avoid installing in places where the camera would be subject to strong vibrations.
•Never face the camera toward the sun. Do not aim at bright objects. Whether the camera is in
use or not, never aim it at the sun or other extremely bright objects. Otherwise the camera
may be damaged.

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REGULATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This symbol on the product or on its packaging indicates that this product shall not be treated as
household waste in accordance with Directive 2002/96/EC. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and electronic equipment. By proper waste
handling of this product you ensure that it has no negative consequences for the environment and human
health, which could otherwise be caused if this product is thrown into the garbage bin. The recycling of
materials will help to conserve natural resources.
Compliance is evidenced by written declaration from our suppliers, assuring that any potential trace
contamination levels of restricted substances are below the maximum level set by EU Directive
2002/95/EC, or are exempted due to their application.
WARNING
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
CAUTION

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TABLE OF CONTENTS
INTRODUCTION ...................................................................................................................................... 7
Overview.................................................................................................................................... 7
Camera Default Settings .............................................................................................. 7
Product Features .......................................................................................................... 7
GETTING STARTED................................................................................................................................ 8
Box Contents ............................................................................................................................. 8
Camera Overview ...................................................................................................................... 9
Camera Diagram .......................................................................................................... 9
Dimensions................................................................................................................. 10
Connections................................................................................................................ 11
Weather Resistant Cable Connector ................................................................... 11
Installing the Camera............................................................................................................... 13
Ceiling and Wall Installation ....................................................................................... 13
Considerations for Infrared (IR) Lights................................................................. 13
Resetting the Camera .......................................................................................... 14
Removing the Lens Cover ................................................................................... 14
Focusing the Camera Lens.................................................................................. 14
Cleaning the Lens Cover ..................................................................................... 14
CONNECTING........................................................................................................................................ 15
Bench Test............................................................................................................................... 15
Connecting to an AvertX Recorder.......................................................................................... 15
Network Camera manager ...................................................................................................... 15
Launch Network Camera Manager ...................................................................... 15
Finding Network Devices ..................................................................................... 15
Changing the IP Address ..................................................................................... 16
Connecting to the Camera....................................................................................................... 16
Connecting in a Web Browser .................................................................................... 16
Username and Password..................................................................................... 16
Connecting a Stream.................................................................................................. 16
Logging Into the Web Interface ............................................................................................... 17
Live View ................................................................................................................................. 17
Playback .................................................................................................................................. 18
Picture...................................................................................................................................... 19
Advanced................................................................................................................................. 20
Local ........................................................................................................................... 20
System........................................................................................................................ 22
System Settings ................................................................................................... 22
Maintenance......................................................................................................... 23
Security ................................................................................................................ 25
Network....................................................................................................................... 28
Basic Settings ...................................................................................................... 28

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Advanced Settings ............................................................................................... 32
Video/Audio ................................................................................................................ 36
Video .................................................................................................................... 36
Image.......................................................................................................................... 38
Display Settings ................................................................................................... 38
OSD Settings ....................................................................................................... 42
Privacy Mask........................................................................................................ 43
Event........................................................................................................................... 44
Motion Detection .................................................................................................. 44
Storage ....................................................................................................................... 47
Schedule Settings ................................................................................................ 47

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INTRODUCTION
OVERVIEW
The AVX-HD438IR Night Vision HD Indoor/Outdoor IP camera is capable of streaming real time ultra HD
4K video. The dual streaming can be used in a variety of building surveillance installations.
Power over Ethernet (PoE) eliminates the need for separate power cables and significantly reduces
installation costs. The light weight and small size allow for quick and simple installation.
The AVX-HD438IR is equipped with True Wide Dynamic Range, which dramatically improves overall
image quality in environments with various levels of illumination. The IR LEDs light up the night and work
in tandem with the 8MP resolution and smart compression to bring optimum night time video without
extreme bandwidth and storage consumption.
Camera Default Settings
IP Address
192.168.51.2
Username
admin
Password
1234
Management Port
80
Streaming Port (RTSP)
554
Product Features
•4K Resolution
•MicroSD Card (up to 128GB)
•Record still shots to edge storage
•H.264 Enhanced Codec
•Dual Streaming
•True Wide Dynamic Range (WDR)
•Motion Detection
•Privacy Masks
•Smart Picture Quality / 3D Noise Reduction
•True Day/Night
•IR LED (working distance up to 100’)
•IP67 Outdoor Rated
•ONVIF Profile S / G Compatible

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GETTING STARTED
BOX CONTENTS
Before proceeding, please check that the box contains the items listed here. If any item is missing or has
defects, do not install or operate the product and contact your dealer for assistance.
AVX-HD438IR
Camera
Self-Tapping
Mounting Screws
Plastic Anchors
(includes extra)
Quick Start Guide
IP66 Cable
Connector T10 Torx Tool

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CAMERA OVERVIEW
Before installing or connecting the bullet camera, please refer to this section and complete preparations
for camera setup and all switch settings.
Camera Diagram
1
Mounting Bracket
2
Rear Housing
3
Front Housing
4
Lens Glass
5
Housing Decoration
6
RJ-45 Connector
7
Ground Screw
8
Reset Button
Hold for 20 seconds after power cycling the camera
9
MicroSD card slot
Supports up to 128GB MicroSD card

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Dimensions
Length – 6.14” (155.95 mm)
Width – 2.95” (75.21 mm)
Height – 2.52” (63.95 mm)

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Connections
The AVX-HD438IR cameras use Power over Ethernet (PoE). The only connection on the camera is the
RJ45 Ethernet dongle located on the rear of the camera. Connect one end of the Ethernet cable to the
dongle, and connect the other end to the recorder, or to a PoE switch.
•Protect the network cable connection from water damage by running the cord inside a wall or
ceiling, or through conduit.
•If passing the cord through a wall or ceiling, drill a 7/8” hole.
•For outdoor installations, seal any holes in the wall or ceiling with silicone caulk to protect
against water intrusion.
AvertX recommends using Cat5e cable to connect the camera to your network. For the best transmission
quality, the cable length should not exceed 300 feet.
Weather Resistant Cable Connector
This camera features an IP66-rated weather resistant connector. For unprotected outdoor connections,
screw the connector on the included Ethernet camera cable onto the camera dongle. If your installation
location does not require a water-resistant connection, loosen and slide the connector back on the cable
until it’s out of the way.
This camera features an IP66-rated waterproof cable connector for unprotected outdoor connections. You
do not need to re-terminate the cable to use the waterproof cable connector.
Included Pieces:
Thread Lock Cap
Silicone Seal Ring
RJ45 Enclosure Silicone “O” Ring

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To install the weather resistant cable connector:
1. Slide all pieces of the waterproof cable connector over the cable plug in this order:
•Thread Lock Cap
•Flexible silicone seal ring. You will need to stretch the silicone seal over the RJ-45 plug.
Tip: Insert the flexible silicone seal ring onto the tip of a pair of needle nose pliers and stretch
the seal over the RJ45 plug.
•RJ45 Enclosure
2. Stretch the small silicone “O” ring onto the camera dongle.
3. Connect the camera cable to the plug on the dongle. Screw the RJ45 Enclosure into the dongle.
4. Insert the flexible silicone seal into the “crown” section of the large plastic ring.
5. Screw the small plastic ring into the large plastic ring.
Tip: To remove the RJ45 enclosure from the camera cable, tape down the locking tab on
the RJ45 plug with electrical or office tape.
CAUTION: Do not attempt to disconnect the camera connection without loosening the smaller
thread lock cap. Forcing the assembly will break the camera dongle and void the
camera warranty.

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INSTALLING THE CAMERA
The camera can be installed directly onto the wall or ceiling. Be sure that the structure is strong enough to
support the camera.
Ceiling and Wall Installation
Bullet cameras are suitable for mounting on either a wall or ceiling.
1. Use the included mounting template to pre-drill holes for the mounting screws and, if passing the
cable through the ceiling or wall, drill a 7/8” hole.
2. Connect the ethernet cable to the dongle on the camera.
•Protect the network cable connection from water damage by running the cord inside a wall or
ceiling, or through conduit.
•For outdoor installations, seal any holes in the wall or ceiling with silicone caulk to protect
against water intrusion.
3. Loosen the locknut on the camera bracket mount. Aim the camera down to access screw holes.
4. Affix the camera base to the ceiling or wall with the included screws. When mounting on an
unprotected outside wall, the cable notch should be positioned downward.
5. Adjust the position of your camera. Be careful not to damage the cable when moving the camera.
6. Adjust the position of the camera to the image coverage desired.
7. Tighten the locknut to secure your camera.
Tip: Use the AvertX Connect mobile app to view the camera while adjusting view.
Note:AvertX recommends sealing the opening at the wall and at the base of the camera with
silicone caulking.
Considerations for Infrared (IR) Lights
Environmental factors can limit the performance of night vision using IR illuminator lights. Infrared light
behaves the same as visible light and will reflect off of bright or shiny objects and overexpose the image.
The camera will adjust to properly expose the bright areas of the image, which may leave the dark areas
obscured.
Mounting Bracket Base
Twist
Twist

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For best IR Night Vision performance:
Be aware of surfaces that can cause IR light to reflect back into the camera.
•Reflective (shiny) or light-colored surfaces and objects close to the camera can reflect IR light
back into the camera.
oRemove the reflective (shiny) or light-colored surfaces and objects or reposition the
camera away from these objects.
•Mounting the camera directly to light colored or shiny soffits (white aluminum, for example)
can reflect IR light back into the camera.
oReposition the lens so the IR lights aren’t pointed at the soffit.
oCover the reflecting surfaces with non-reflective surface (non-reflective tape, dark
paint)
oMount the camera on a nearby wall using a mounting bracket.
Resetting the Camera
Your AVX-HD438IR camera is equipped with a reset button to return the camera to factory default
settings, if necessary. To reset your camera, power cycle the camera then push and hold the reset button
for 20 seconds. This must be performed within 4 min after the camera has been powered on or the reset
will fail. The IP address of the camera will return to 192.168.51.2.
Removing the Lens Cover
Removing the lens cover or otherwise opening the camera may damage components and void the
warranty.
Focusing the Camera Lens
The AVX-HD438IR is pre-focused at the factory and cannot be adjusted by the end user. Contact AvertX
support if your camera is out of focus.
Cleaning the Lens Cover
The Lens Cover of the AVX-HD438IR is extremely durable, but can be damaged if cleaned improperly.
To clean the lens cover:
•To clean dust or loose dirt, use compressed air.
•To clean smudges or stuck on dirt, use warm water with a few drops of dish soap and a clean
microfiber cloth.
CAUTION: Do not use solvents, paper towels, newspaper, or other rough materials to clean the
lens cover. This can scratch the lens cover and cause IR distortion.
Reset Button

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CONNECTING
BENCH TEST
AvertX recommends bench testing your camera(s) before installation. This will confirm that your camera
is functioning correctly before it is installed and possibly out of reach.
To bench test your camera, attach the camera network connector to your recorder and test whether or not
the camera is functioning correctly. Once the camera is connected to the recorder, test all functions to
ensure proper operation.
If the camera will not connect or is not functioning correctly, do not install and contact AvertX Support.
CONNECTING TO AN AVERTX RECORDER
This camera is set to be plug and play compatible with AvertX ProConnect recorders. When plugged into
the Power Over Ethernet Camera ports on the recorder, the cameras will automatically connect, display in
live view and begin recording at the default settings.
Plug and play discovery can take several minutes. If your camera does not automatically connect and
display, try resetting the camera. If resetting the camera doesn’t work, please contact AvertX Support.
NETWORK CAMERA MANAGER
Network Camera Manager (NCM) is a software tool that allows you to quickly and easily connect and
configure your AvertX IP cameras. This software allows you to assign IP addresses, configure video
settings, and update firmware on multiple cameras at once.
NCM is pre-installed on all AvertX ProConnect recorders, and is also available for download at
www.avertx.com/support for installation on your personal computer or laptop.
Launch Network Camera Manager
Open the Settings menu, go to the Cameras page and click Advanced (located towards to top-middle on
the page).
Tip:The default IP address of your IP camera is 192.168.51.2.
Note:If you cannot connect to the camera you may need to change the camera’s IP address
to match your network settings.
Finding Network Devices
Click Refresh to reload the Device List.
To narrow your search by Camera Model or Network Location, use the Model Filter and Networks
dropdowns.

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Changing the IP Address
AvertX recorders will automatically apply a DHCP IP address. If you are not connecting the camera to an
AvertX recorder or DHCP network, you must set a static IP address. NCM allows you to do this in the
bottom left corner:
1. Select the applicable camera.
2. Enter the IP address, Subnet Mask, Gateway, and DNS.
3. Click Apply.
4. Wait 10 seconds and click Refresh.
CONNECTING TO THE CAMERA
Connecting in a Web Browser
1. Type the IP address of the camera in a web browser.
- OR -
Use the Network Camera Manager software and locate the camera on the list, then click Load
in the row of the desired camera.
2. Log in to the camera with the appropriate User Name and Password.
User Name and Password
IMPORTANT: AvertX cameras ship without a default password; the admin password is
required to gain access or establish a connection.
The admin user password can be set using the following methods:
1. Network Camera Manager
2. Camera Web Browser
3. AvertX ProConnect recorders will check the camera for a password once connected.
•If AvertX software does not detect a password, it will set the camera password to a
secure text string of 8-16 characters, containing at least 1 capital and 1 lower case letter,
1 number, and 1 unique character.
Connecting a Stream
AvertX IP cameras are optimized for use with AvertX ProConnect recorders, but you can also connect to
your AvertX IP cameras using third party software like VLC media player (http://www.videolan.org).
To connect the camera, you may need to provide the stream URL. All AvertX IP cameras are capable of
delivering two RTSP streams over HTTP. The stream URLs are listed below:
•rtsp://<ipaddress>/h264
oH.264 Stream 1
•rtsp://<ipaddress>/h264_2
oH.264 Stream 2
Note: VLC will ask for the user name and password for your AvertX camera.

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LOGGING INTO THE WEB INTERFACE
The default static IP address of the camera is 192.168.51.2, and the default subnet mask is
255.255.255.0. DHCP is turned on by default. If a DHCP server is used in the network, the IP address of
your camera will be assigned dynamically.
•Browse to the login page by entering the IP address of your camera in the address bar.
•Enter the user name and password, and then click Login.
•For the first login, use the default user name: admin
•You will be prompted to change the password.
Note: The camera protects itself from illegal access by limiting the number of failed login
attempts. If login fails 7 times consecutively, the camera locks automatically for 20
minutes.
LIVE VIEW
No. Description
1 Browse to Live View page to view live video
2
Browse to Playback page to search video recorded to onboard storage.
3 Browse to Picture page to enter the picture searching interface.
4 Browse to Advanced Page
5 Change Aspect Ratio in Live View

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6 Select which stream displays in Live View
7 Click to select the third-party plug-in.
8 Enable/Disable Pixel Counter. Select an area to see pixel quantity.
9 Start/Stop Live View
10 Capture live view image and save to selected location.
11 Start/Stop Live View recording.
12 Start/Stop Digital Zoom.
13 Expand/Collapse PTZ Control / Presets panel.
14 Current user account.
15 Click to read operation instructions.
16 Exit the device interface.
PLAYBACK
This section explains how to view the recorded video files stored on the microSD card.
Notes: Playback menu can only be accessed in Internet Explorer.
You must be running Internet Explorer as admin to retrieve images or recorded video on
the microSD card.
1. Click Playback on the menu bar to enter playback interface.
2. Select the date and click Search.
3. Click to play the video files found on this date.

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The toolbar on the bottom of Playback interface can be used to control playing process.
Note: Choose the file paths locally for downloaded playback video files and pictures in Local
Configuration interface.
You can also input the time and click to locate the playback point in the Set playback time field.
You can also click to zoom out/in the progress bar.
The different colors of the video on the progress bar stand for the different video types.
PICTURE
The picture searching interface allows user to search, view, and download the pictures stored in the local
storage or network storage.

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To search for pictures:
1. Select the File Type from the dropdown list.
2. Select the Start Time and End Time.
3. Click Search to search the matched pictures.
4. Check the checkbox of the pictures and then click Download to download the selected pictures.
Note: Up to 4000 pictures can be displayed at one time.
ADVANCED
Local
Local configuration refers to the parameters of the live view, record files and captured pictures.
Live View Parameters
Set the protocol type and live view performance.
Protocol Type: TCP, UDP, MULTICAST and HTTP are selectable.
•TCP: Ensures complete delivery of streaming data and better video quality, although the real-
time transmission will be affected.
•UDP: Provides real-time audio and video streams.
•MULTICAST: It’s recommended to select MCAST type when using the Multicast function.