Avery Dennison Monarch 9825 User manual

Monarchâ
9825®Printer
TC9825QR Rev. AF 4/08 ©2007 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp. All rights reserved.

Each product and program carries a respective written warranty, the only
warranty on which the customer can rely. Paxar reserves the right to make
changes in the product, the programs, and their availability at any time and
without notice. Although Paxar has made every effort to provide complete and
accurate information in this manual, Paxar shall not be liable for any omissions
or inaccuracies. Any update will be incorporated in a later edition of this
manual.
©2002 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp. All rights
reserved. No part of this publication may be reproduced, transmitted, stored in
a retrieval system, or translated into any language in any form by any means,
without the prior written permission of Paxar Corporation.
WARNING
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
Réglement sur le brouillage radioélectrique édicte par le ministère des Communications
du Canada.
Trademarks
Monarch® and 9825 are trademarks of Paxar Americas, Inc.
Avery Dennison® is a trademark of Avery Dennison Corp.
Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, OH 45342
Visit www.monarch.com for sales, service, supplies, information, and
telephone numbers for our locations throughout the world.
TOLL FREE:
1-800-543-6650 (U.S.A.)
1-800-363-7525 (Canada)

1
This Quick Reference contains supply loading and general care and
maintenance procedures. For more detailed information, refer to the
Operator’s Handbook available on our Web site (www.monarch.com).
For information about creating formats or programming the printer, refer
to the Programmer’s Manual on our Web site.
Note: Information in this document supercedes information in previous
versions. Check our Web site for the latest documentation and
release information.
Connecting the Cables
The power supply automatically switches between 115V or 230V. There
are no operator settings required.
1. Plug the power cable into the socket. Plug the other end of the cable
into a grounded electrical outlet.
2. Connect the communications cable into
the appropriate port. Secure the cable
with the connecting screws (serial) or
spring clips (parallel).
If you are communicating with the host
through the serial port, make sure the
printer's communication values match
those at the host. The factory default
values are 9600 Baud, no parity, 8 bit
data frame, 1 stop bit, and DTR flow
control (9600, N, 8, 1, DTR). Set the
communication values on the printer to
match those at the host.
The printer also contains a USB
(Universal Serial Bus) Version 2.0
communications port, which is
compatible with Version 1.1. Drivers are
available on our Web site for a variety of
operating systems.
3. Turn on the printer. Press ( I ) to turn
on and ( O ) to turn off the printer. Power cable goes here
USB Port

2
Using the Control Panel
The control panel has a two-line LCD display, 2
status lights, and five buttons. The control panel
displays error codes/messages, and allows you to
setup/configure the printer.
Power: The printer shows a steady green
light when it is on.
Fault: The printer shows a steady amber
light when it is out of labels or
ribbon, or when you have a supply
jam.
Feed/Cut: Prints a label in the on-demand
mode, feeds a blank label if there is no print job, and
prints a label with error information that is useful to
your System Administrator if an error is displayed.
Enter/Pause: Pauses the current print job or resumes a paused print
job. Selects the displayed menu item.
Escape/Clear: When an error is present, clears the error. When a job
(batch) is printing, cancels the print job (batch).
Enters the offline menu mode or returns the display to
the next higher menu.
Left Arrow: Displays the previous menu item.
Right Arrow: Displays the next menu item.
Both Arrows: Prints test labels when you press the buttons at the
same time. Hold for one second and release.

3
Loading Labels or Tags
1. Open the cover.
2. Unlock the printhead by turning the retaining latch.
3. Lift printhead assembly using the printhead tab until the assembly
locks into place.
4. Place the roll of supply on the supply holder. For labels, the supply
unrolls from the top or the bottom. For tags, make sure the supply
unrolls from the bottom, because tag rolls are wound face in. Do not
pick up the printer by the supply holder.
5. Adjust the supply holder guides so the sides barely touch the roll.
Make sure the supply roll turns freely. If you are using fan-fold
supplies, place the supply stack behind the printer, label side facing
up.
6. Push down on the supply lever to unlock the supply guides.
Printhead
Tab
Deflector
Tab
Supply
Holder
Guides

4
7. Lay the label strip across the supply guide so that a few inches
extend past the front of the printer. Tuck the supply under the nibs
and in between the die cut sensor.
8. For fan-fold supplies, lay the label strip over the supply holder and
across the supply guide so that a few inches extend past the front of
the printer. Tuck the supply under the nibs and in between the die
cut sensor.
9. Adjust the supply guides so they touch the supply. Push up on the
supply lever to lock the supply guides into place.
10. Hold the printhead assembly by the printhead tab while pressing
down on the printhead release.
11. Close the printhead by pressing down on the thumb well until you
hear it click into place.
12. Close the cover.
13. Press Feed/Cut to position the supply under the printhead.
Nibs
Die Cut Sensor
Supply
Lever

5
Loading Labels for the Optional Peel Mode
Peel mode must be purchased separately. In peel mode, the printer
separates the backing paper from the label. The next label is not printed
until the completed one is removed from the printer. Make sure the
printer is configured for on-demand mode and the correct supply type.
The minimum feed length is 1.5 inches for peel mode. Hold the leading
edge of peeled labels when printing on stock longer than six inches. You
must use non-perforated supplies for peel mode. Follow the steps for
loading supplies from the previous section. Then, follow these steps after
you close the printhead.
1. Remove the labels from the first 10 inches of the backing paper.
2. Press down on the exit cover tabs to open the exit cover on the front
of the printer.
3. Feed the backing paper over the peel bar.
4. Feed the backing paper through the lower opening of the exit cover.
Close the exit cover. Pull down firmly on the backing paper to
remove any slack.
Peel
Bar
Lower
Opening
Tear
Edge
Backing
Paper

6
When removing the backing paper, pull up across the saw-toothed
tear edge. Make sure the backing paper tears at the edge.
5. Close the printer's cover.
6. Press Feed/Cut to position the supply under the printhead.
To load and use linerless supplies, refer to the Operator’s Handbook.
Adjusting the Wide/Narrow Knobs
You may need to adjust the two wide/narrow knobs according to the width
of your supply. For supply that is more than two inches, adjust the knobs
to the wide setting. For supply that is two inches or less, adjust the
knobs to the narrow setting. For linerless supply, use the narrow setting
(knobs are up).
You must adjust both of the knobs to the same position.
If you experience ribbon smudging in cold, dry
environments, adjust the wide/narrow knobs to
the wide setting.
For wide supplies, push down and turn the
wide/narrow knobs clockwise with a screwdriver.
For narrow supplies, turn the wide/narrow knobs
counter-clockwise with a screwdriver until it
pops back up.
The adjustment is shown in the wide position.

7
Take-up Core
Take-up Reel
Ribbon
Rollers
Loading Ribbon
1. Open the cover.
2. Unlock the printhead by turning the
retaining latch.
3. Lift printhead assembly using the
printhead tab until the assembly locks
into place.
4. Push the deflector tab down.
5. Slide the extra ribbon core on the take-
up reel as far as it will go with the "This
End Out" writing facing out. Use your
empty ribbon core as the take-up core.
The take-up core only fits on the take-up reel one way.
6. Remove the new ribbon from the package. Do not wrinkle or crush
the new ribbon.
7. Slide the ribbon onto the back reel as far as it will go. Carefully
unwind a few inches of ribbon from the bottom of the roll.
Note: Make sure the “Monarch This
End Out” writing is facing out.
The ribbon roll only fits on the
reel one way.
8. Carefully feed the ribbon under both
ribbon rollers and printhead.
9. Align the ribbon and make sure it is
straight and centered throughout the
path.
10. Tape the ribbon to the take-up core.
Do not tape the ribbon to the take-up reel.
11. Rotate the take-up core until the leader is past the printhead.
12. Remove any slack in the ribbon by turning the take-up reel clockwise.
13. Hold the printhead assembly by the printhead tab while pressing
down on the printhead release.
14. Close the printhead by pressing down on the thumb well until you
hear it click into place. Close the cover.
Deflector Tab

8
Printing
Before you print, make sure the printer is connected and ready to receive
data.
1. Turn on the printer. Your printer is ready to receive and print batches
when you see
PRINT MODE
Ready
2. Download a format and a batch. Refer to the optional Packet
Reference Manual for information on downloading print jobs.
3. The printer prints a strip of labels.
4. Remove the printed labels. If the printer will be unused for extended
periods of time, we recommend leaving the printhead unlatched.
Adjusting the Print Contrast
The print contrast controls the darkness of the printing on your supply.
1. From the Main menu, select Setup, then Contrast. You will see the
current setting, for example:
Enter contrast
[-699/699]: +0
2. Press the left arrow or the right arrow to change the contrast.
Pressing the right arrow darkens the print; the right arrow lightens the
print.
Feed/Cut acts as a toggle switch to change the value by 10 or 1. For
example, to make the contrast 50 (from the default 0), press
Feed/Cut, then press the right arrow five times (50). Press
Enter/Pause to select the displayed value.
Test Label?
No Æ
3. Press the left arrow or the right arrow to select either “Yes” or “No” to
print a test label and checkt he print contrast. Press Enter/Pause.
4. Press Escape/Clear until you see the Main menu.

9
Voids
Streaks
Clearing Jams
When you are printing and a jam occurs, the Fault light on the printer's
front panel blinks.
1. Turn off the printer and open the cover and printhead assembly.
2. If necessary, remove the label roll and ribbon.
3. Remove the jammed labels and reload the label roll.
4. Close the printhead assembly and turn on the printer.
5. Press Feed/Cut to position the supply under the printhead.
Cleaning
Caution: Do not use sharp objects to clean the printhead or touch the
printhead. This may damage the printhead and require a
service charge.
The rate and frequency at which you print determines how often you must
clean the printer. You may need to clean the printhead, sensor, and
platen roller:
♦ if there is any adhesive build-up in the supply path.
♦ after printing approximately 3 rolls of thermal
transfer/thermal direct/linerless supplies or after each
ribbon.
♦ daily if your printer is in an excessively dirty, hot, or humid
environment.
♦ if you frequently receive supply error codes or when you
see voids or streaking in the print as shown.
1. Turn off the printer and open the cover and printhead assembly.
2. Remove the label roll and ribbon (when cleaning the printhead).
3. Press down on the exit cover tabs to open the exit cover on the front
of the printer.

10
4. Clean the platen roller with a cloth
dampened with water. However, if
there is adhesive gum build-up on
the platen roller, moisten a cotton
swab with isopropyl alcohol. Turn
the platen roller with your finger
and run the cotton swab or cloth
across it. Make sure the platen
roller is clean all the way around.
5. Rub the cotton swab moistened
with isopropyl alcohol across the peel bar and remove any build-up.
6. Moisten another cotton swab with isopropyl alcohol. Rub the cotton
swab across the printhead and remove any build-up. You may need
to use a printhead CLEAN-STRIP if the printhead is extremely dirty or
you see streaks on the supply.
7. Rub the cotton swab across the supply sensor and die cut sensor and
remove any build-up.
8. Clean the build-up in the supply path.
9. Let the printer dry before you reload supplies.
10. Close the exit cover by pushing firmly on it. Both latches will click
into place.
11. Close the cover and printhead assembly.
12. Turn on the printer and press Feed/Cut to position the supply under
the printhead. Resend your format, batch, and check digit packets.
Printhead Supply
Sensor
Peel
Bar
Platen
Roller

11
Troubleshooting
This section lists common problems and their solutions.
Problem Action
Error message appears
during startup Turn off the printer, wait fifteen seconds and then turn on the printer. Call Technical
Support if the error message reappears.
Does not print. Check supply, check ribbon, send a
corrected format and batch packet.
Does not feed. Set wide/narrow knobs correctly.
Partially printed data. Clean the printhead, send a corrected
format packet.
Printing shadows or
smears. Clean the printhead, change supply, check ribbon.
Light Printing. Change supply, adjust the print contrast,
check wide/narrow knobs, check ribbon.
Heavy Printing. Clean the printhead, change supply, adjust
the print contrast, check wide/narrow
knobs, check ribbon.
Voids in printing. Clean the printhead, change supply type,
check ribbon.
Serial bar codes do not
scan. Leave printhead unlatched when not in use, use a print speed of 2.5 ips, adjust the print
contrast.
Backing paper is wrapped
around platen or peel
roller.
Carefully remove the backing paper. Make
sure the backing paper tears at the saw-
toothed tear edge when using backfeed and
peel mode.
Blank labels print or 750
series errors. Clean supply sensors.

12
Common Errors
Error Description/Action
002 Name must be 1 to 8 characters inside quotes.
005 Supply width is invalid.
018 Code page selection defined in the field is invalid.
025 Data length is too long.
101 Format referenced by batch not in memory.
252 The language selection must be 0 (English), 1(French), 2
(German), 3(Spanish-ES), 4(Japanese), 5(Portuguese), 6
(Italian), 7(Swedish), 8(Spanish2-MX), 9(Danish), 10 (Dutch), 11
(Finnish), or 12 (Norwegian).
259 Contrast adjustment must be within the range –699 to +699.
400 Invalid character following {.
403 Field separator was not found.
409 Printer memory is full. Delete unnecessary formats or graphics
from memory.
410 Parity mismatch.
411 Framing error (baud rate mismatch).
412 Flow control mismatch.
413 Online receive buffer is full. Check for a flow control problem.
611 Font, bar code, or density in the batch does not fit the format.
612 The data in this line of the batch is either missing or does not
match the format.
613 Reference point off supply.
614 Portion of field off supply or there may be an invalid character in
the packet.
703 The printer sensed a calibration of different-sized black marks.
Make sure the correct supply type is loaded.

13
704 Printer has not sensed a supply mark when expected or is out of
supplies. Press Escape/Clear and try to continue printing.
Change supply.
751 Printer did not sense a black mark when expected. Press
Escape/Clear and try to continue printing. Change supply.
752 Printer sensed a mark in the wrong place.
753 Printer sensed a mark that is too long.
754 Check for a ribbon jam or remove any slack in the ribbon by turning
the take-up reel clockwise. Load a new ribbon.
755 Printhead is open. Close the printhead.
756 Load supplies.
757 Load supplies (supply length mismatch). Press Feed/Cut.
758 Either the supply is not seen, the on-demand sensor is broken, or a
label was removed too quickly. Check for a label jam or reload
supplies.
763 Waiting to dispense label. Press Feed/Cut.
765 The printhead has less than 8 bad dots and can shift bar code
fields to avoid bad dots. Press Escape/Clear to continue printing.
768 Printhead has more than 8 bad dots or is not connected. Connect
or replace the printhead.

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