Axis Q35 Series User manual

AXIS Q35 Series
AXIS Q3518-LVE Network Camera
User Manual
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AXIS Q35 Series
Table of Contents
Solution overview ........................................... 3
Product overview ........................................... 4
Setup ..................................................... 5
How to access the product ........................................ 5
About the product's built-in help ................................... 6
Image quality ................................................... 6
O erlays ....................................................... 9
Streaming and storage ........................................... 9
E ents ........................................................ 11
Applications .................................................... 12
Troubleshooting ............................................ 14
How to reset to factory default settings ............................. 14
How to check the current rmware ................................. 14
How to upgrade the rmware ..................................... 14
Technical issues, clues and solutions ................................ 15
Performance considerations ....................................... 16
Specications .............................................. 17
LED Indicators .................................................. 17
SD card slot .................................................... 17
Buttons ....................................................... 17
Connectors .................................................... 18
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AXIS Q35 Series
Solution overview
Solution overview
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AXIS Q35 Series
Product overview
Product overview
AXIS Q3518 LVE
1Network connector
2Control button
3I/O connector
4Audio out
5Audio in
6DC connector
7SD card slot
8Status ED (2x)
9Function button
10 Heater
11 IR ED (2x)
CAUTION
The heater may be hot.
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AXIS Q35 Series
Setup
Setup
How to access the pro uct
AXIS IP Utility and AXIS De ice Manager are recommended methods for nding Axis products on the network and assigning them IP
addresses in Windows®. Both applications are free and can be downloaded from axis.com/support
The product can be used with the following browsers:
• Windows®:ChromeTM (recommended), Firefox®,Edge®,or Opera®
• OS X®:ChromeTM (recommended) or Safari®
•Other operating systems: ChromeTM or Firefox®.
If you need more information about recommended browsers, go to axis.com/browser-support
How to access the pro uct from abrowser
1. Start aweb browser.
2. Enter the IP address or host name of the Axis product in the browser’s address eld.
To access the product from aMac computer (OS X), go to Safari, click on Bonjour and select the product from the
drop-down list. To add Bonjour as abrowser bookmark, go to Safari >Preferences.
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about
how to disco er and assign an IP address, see the document How to assign an IP address and access your device on the
product page at axis.com.
3. Enter your username and password. If this is the rst time the product is accessed, the root password must rst be
congured.
4. The product’s li e iew page opens in your browser.
About secure passwor s
Important
Axis de ices send the initially set password in clear text o er the network. To protect your de ice after the rst login, set
up asecure and encrypted HTTPS connection and then change the password.
The de ice password is the primary protection for the data and ser ices. Axis de ices do not impose apassword policy as they may be
used in arious types of installations. To protect your data we recommend that you:
• Change the default password that comes with each de ice.
• Use apassword with at least 8characters, preferably created by apassword generator.
• Don’t expose the password.
• Change the password at arecurring inter al, at least once ayear.
Set asecure passwor for the root account
Important
The default administrator username is root.If the password for root is lost, reset the de ice to factory default settings.
1. Type apassword. Follow the instructions about secure passwords. See About secure passwords on page 5.
2. Retype the password to conrm the spelling.
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Setup
3. Click Create login.The password has now been congured.
About the pro uct's built-in help
You can access the built-in help from the product’s webpage. The help pro ides more detailed information on the product’s
features and their settings.
Image quality
About remote focus an zoom
The remote focus and zoom functionality allows you to make focus and zoom adjustments to your camera from acomputer. It is a
con enient way to ensure that the scene’s focus, iewing angle and resolution are optimized without ha ing to isit the camera’s
installation location.
eft: no focus. Right: remote focus applied.
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AXIS Q35 Series
Setup
eft: no zoom. Right: remote zoom applied.
How to hi e parts of the image with privacy masks
What is aprivacy mask?
Apri acy mask is auser-dened area that pre ents users from iewing apart of the monitored area. In the ideo stream, pri acy
masks appear as blocks of solid color or blurred image elements.
You’ll see the pri acy mask on all snapshots, recorded ideo, and li e streams.
You can use the VAPIX® application programming interface (API) to turn off the pri acy masks.
Important
Using multiple pri acy masks may affect the product’s performance.
How to create aprivacy mask
To create apri acy mask, go to Settings >Privacy mask .
How to re uce noise in low-light con itions
To reduce noise in low-light conditions, you can adjust one or more of the following settings:
•Make sure that the exposure mode is automatic.
Note
Increasing the max shutter alue can result in motion blur.
•The shutter speed should be as slow as possible, which means you should set max shutter to the highest possible alue.
•Reduce sharpness in the image.
How to benet from IR light in low-light con itions using night mo e
Your camera uses isible light to deli er color images during the day. As light diminishes, you can set the camera to automatically
shift to night mode. In night mode the camera uses both isible light and near-infrared light to deli er black-and-white images.
Since the camera uses more of the a ailable light it can deli er brighter, more detailed, images.
1. Go to Settings >Image >Day and night,and make sure that the IR cut lter is set to Auto.
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Setup
How to select exposure mo e
There are different exposure mode options in the camera that adjusts aperture, shutter speed, and gain to impro e image quality for
specic sur eillance scenes. Go to Settings >Image >Exposure and select between the following exposure modes:
• For most use cases, select Automatic exposure.
• For en ironments with certain articial lighting, for example uorescent lighting, select Flicker free.
Select the same frequency as the power line frequency.
• For en ironments with certain articial light and bright light, for example outdoors with uorescent lighting at night and
sun during daytime, select Flicker reduced.
Select the same frequency as the power line frequency.
• To lock the current exposure settings, select Hold current.
How to stabilize ashaky image with Electronic Image Stabilization (EIS)
EIS can be used in en ironments where the product is mounted in an exposed location and subject to ibrations, for example, wind
or passing trafc. Turn on EIS to get asmoother and steadier image without blur.
EIS also reduces the le size of the compressed image and lowers the bitrate of the ideo stream.
Note
When EIS is turned on the image is cropped slightly, lowering the maximum resolution.
1. Go to Settings >Image.
2. Turn on EIS.
How to han le scenes with strong backlight
Image without WDR.
Image with WDR.
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Setup
Note
WDR may cause artifacts in the image.
Find out more about WDR and how to use it at axis.com/web-articles/wdr
Overlays
About overlays
O erlays are superimposed o er the ideo stream. They are used to pro ide extra information during recordings, such as atimestamp,
or during product installation and conguration.
How to show atext overlay when the camera etects motion
This example explains how to display the text “Motion detected” when the camera detects motion:
Make sure the AXIS Video Motion Detection application is running:
1. Go to Settings >Apps >AXIS Video Motion Detection.
2. Start the application if it is not already running.
3. Make sure you ha e set up the application according to your needs.
Add the o erlay text:
4. Go to Settings >Overlay.
5. Select Create overlay and conrm Text o erlay.
6. Enter #D in the text eld.
7. Choose alignment, text size and appearance.
Create an action rule:
8. Go to System >Events >Action rules.
9. Create an action rule with AXIS Video Motion Detection as trigger.
10. From the list of actions, select Overlay text.
11. Type “Motion detected”.
12. Set the duration.
Note
If you update the o erlay text it will be automatically updated on all ideo streams dynamically.
Streaming an storage
How to choose vi eo compression format
Decide which compression method to use based on your iewing requirements, and on the properties of your network. The
a ailable options are:
Motion JPEG
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AXIS Q35 Series
Setup
Motion JPEG or MJPEG is adigital ideo sequence that is made up of aseries of indi idual JPEG images. These images are then
displayed and updated at arate sufcient to create astream that shows constantly updated motion. For the iewer to percei e motion
ideo the rate must be at least 16 image frames per second. Full motion ideo is percei ed at 30 (NTSC) or 25 (PAL) frames per second.
The Motion JPEG stream uses considerable amounts of bandwidth, but pro ides excellent image quality and access to e ery image
contained in the stream.
H.264 or MPEG 4 Part 10/AVC
Note
H.264 is alicensed technology. The Axis product includes one H.264 iewing client license. Installing additional unlicensed
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
H.264 can, without compromising image quality, reduce the size of adigital ideo le by more than 80% compared to the Motion
JPEG format and by as much as 50% compared to the MPEG-4 standard. This means that less network bandwidth and storage space
are required for aideo le. Or seen another way, higher ideo quality can be achie ed for agi en bitrate.
How to re uce ban wi th an storage
Important
If you reduce the bandwidth it can result in loss of details in the picture.
1. Go to li e iew and select H.264.
2. Go to Settings >Stream.
3. Do one or more of the following:
- Turn on the Zipstream functionality and select the desired le el.
- Turn on dynamic GOP and set ahigh GOP length alue.
- Increase the compression.
- Turn on dynamic FPS.
How to set up network storage
To store recordings on the network, you need to set up network storage:
1. Go to Settings >System >Storage.
2. Click Setup under Network storage.
3. Enter the IP address of the host ser er.
4. Enter the name of the shared location on the host ser er.
5. Mo e the switch if the share requires alogin, and enter username and password.
6. Click Connect.
How to a au io to your recor ing
Edit the stream prole which is used for the recording:
1. Go to Settings >System >Stream proles.
2. Select the stream prole and click Modify.
3. In the Audio tab, select the Audio stream checkbox and select On from the drop-down list.
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Setup
4. Click Ok.
How to recor an watch vi eo
To record ideo you must rst set up network storage, see How to set up network storage on page 10,or ha e an SD card installed.
1. Go to the camera’s li e iew.
2. Click on Record once to start recording and one more time to stop recording.
To watch your recording:
1. Click on Storage >Go to recordings.
2. Select your recording in the list and it will play automatically.
Events
About events
The e ent pages allow you to congure your product to perform actions when different e ents occur. For example, the product
can start arecording or send an email notication when motion is detected. The set of conditions that denes how and when
the action is triggered is called an action rule.
How to recor vi eo when the camera etects motion
This example explains how to set up the camera to start recording to the SD card  e seconds before it detects motion and to
stop one minute after.
Make sure the AXIS Video Motion Detection application is running:
1. Go to Settings >Apps >AXIS Video Motion Detection.
2. Start the application if it is not already running.
3. Make sure you ha e set up the application according to your needs.
Create an action rule:
4. Go to Settings >System >Events and add an action rule.
5. Type aname for the action rule.
6. From the list of triggers, select Applications and then select AXIS Video Motion Detection (VMD).
7. From the list of actions, select Record video.
8. Select an existing stream prole or create anew one.
9. Enable and set the pre-trigger time to 5seconds.
10. Enable While the rule is active.
11. Enable and set the post-trigger time to 60 seconds.
12. Select SD card from the list of storage options.
13. Click Ok.
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Setup
How to etect tampering with input signal
This example explains how to trigger an alarm when the input signal has been cut or short-circuited. For more information about the
I/O connector, see page 18.
1. Go to Settings >System >I/O Ports and enable Supervised I/O for one of the ports.
Create an action rule:
2. Go to Settings >System >Events and create an action rule.
3. Type aname for the action rule.
4. From the list of triggers, select Input Signal and then Supervised input port.Set Tampered to Yes.
5. From the list of schedules, select Always.
6. From the list of actions, select Send Notication and then select arecipient or create anew recipient.
7. Click OK.
How to recor vi eo when the camera etects impact
Shock detection allows the camera to detect tampering caused by ibrations or shock. Vibrations due to the en ironment or to an
object can trigger an action depending on the shock sensiti ity range, which can be set from 0to 100. In this scenario, someone is
throwing rocks at the camera after hours and you would like to get aideo clip of the e ent.
1. Go to Settings >System >Detectors.
2. Set shock detection to on, and set aalue for the shock sensiti ity.
Create an action rule:
3. Go to Settings >System >Events and add an action rule.
4. Type aname for the action rule.
5. From the list of triggers, select Detectors and then select Shock detection.
6. From the list of schedules, select After Hours.
7. From the list of actions, select Send Video Clip.
8. Select an existing stream prole or create anew one.
9. Enable and set the pre-trigger time to 5seconds.
10. Enable While the rule is active.
11. Enable and set the post-trigger time to 60 seconds.
12. Select an existing recipient or create anew one.
13. Click OK.
Applications
About applications
AXIS Camera Application Platform (ACAP) is an open platform that enables third parties to de elop analytics and other applications
for Axis products. To nd out more about a ailable applications, downloads, trials and licenses, go to axis.com/applications
To nd the user manuals for Axis applications, go to axis.com
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Setup
Note
•Se eral applications can run at the same time but some applications might not be compatible with each other. Certain
combinations of applications might require too much processing power or memory resources when run in parallel. Verify
that the applications work together before deployment.
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Troubleshooting
Troubleshooting
If you can’t nd what you’re looking for here, try the troubleshooting section at axis.com/support
How to reset to factory efault settings
Important
Reset to factory default should be used with caution. Areset to factory default resets all settings, including the IP address, to
the factory default alues.
To reset the product to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the control button while reconnecting power. See Product overview on page 4.
3. Keep the control button pressed for 15–30 seconds until the status LED indicator ashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP ser er is a ailable on the network, the default IP address is 192.168.0.90
5. Use the installation and management software tools to assign an IP address, set the password, and access the ideo stream.
The installation and management software tools are a ailable from the support pages on axis.com/support
It is also possible to reset parameters to factory default through the web interface. Go to Settings >System >Maintenance and
click Default.
How to check the current rmware
Firmware is the software that determines the functionality of network de ices. One of your rst actions when troubleshooting a
problem should be to check the current rmware ersion. The latest ersion may contain acorrection that xes your particular
problem.
To check the current rmware:
1. Go to the product’s webpage.
2. Click on the help menu.
3. Click About.
How to upgra e the rmware
Important
Precongured and customized settings are sa ed when the rmware is upgraded (pro ided that the features are a ailable in
the new rmware) although this is not guaranteed by Axis Communications AB.
Important
Make sure the product remains connected to the power source throughout the upgrade process.
Note
When you upgrade the product with the latest rmware, the product recei es the latest functionality a ailable. Always read
the upgrade instructions and release notes a ailable with each new release before upgrading the rmware. To nd the latest
rmware and the release notes, go to axis.com/support/rmware
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Troubleshooting
1. Download the latest rmware le to your computer, a ailable free of charge at axis.com/support/rmware
2. Log in to the product as an administrator.
3. Go to Settings >System >Maintenance.Follow the instructions on the page. When the upgrade has nished, the
product restarts automatically.
AXIS De ice Manager can be used for multiple upgrades. Find out more at axis.com/products/axis-device-manager
Technical issues, clues an solutions
If you can’t nd what you’re looking for here, try the troubleshooting section at axis.com/support
Problems upgrading the rmware
Firmware upgrade failure If the rmware upgrade fails, the product reloads the pre ious rmware. The most common reason
is that the wrong rmware le has been uploaded. Check that the name of the rmware le
corresponds to your product and try again.
Problems setting the IP address
The product is located on a
different subnet
The IP address is being used
by another de ice
Possible IP address conict
with another de ice on the
same subnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
Disconnect the Axis product from the network. Run the ping command (in aCommand/DOS
window, type ping and the IP address of the product):
• If you recei e: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another de ice on the network.
Obtain anew IP address from the network administrator and reinstall the product.
• If you recei e: Request timed out,this means that the IP address is a ailable
for use with the Axis product. Check all cabling and reinstall the product.
The static IP address in the Axis product is used before the DHCP ser er sets adynamic address.
This means that if the same default static IP address is also used by another de ice, there may
be problems accessing the product.
The product cannot be accessed from abrowser
Cannot log in When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address eld.
If the password for the user root is lost, the product must be reset to the factory default settings.
See How to reset to factory default settings on page 14.
The IP address has been IP addresses obtained from aDHCP ser er are dynamic and may change. If the IP address has been
changed by DHCP changed, use AXIS IP Utility or AXIS De ice Manager to locate the product on the network. Identify
the product using its model or serial number, or by the DNS name (if the name has been congured).
If required, astatic IP address can be assigned manually. For instructions, go to axis.com/support
Certicate error when using For authentication to work properly, the date and time settings in the Axis product must be
IEEE 802.1X synchronized with an NTP ser er. Go to Settings >System >Date and time
The product is accessible locally but not externally
Router conguration Check that your router allows incoming data trafc to the Axis product. The router must support
UPnP®.
Firewall protection Check the Internet rewall with your network administrator.
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Troubleshooting
Problems with streaming
Multicast H.264 only Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients product need to be congured. The TTL (Time To Li e) alue may need to be increased.
No multicast H.264 Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client are alid for your network.
Check with your network administrator to see if there is arewall pre enting iewing.
Poor rendering of H.264 Ensure that your graphics card is using the latest dri er. The latest dri ers can usually be
images downloaded from the manufacturer’s website.
Color saturation is different Modify the settings for your graphics adapter. Go to the adapter’s documentation for more
in H.264 and Motion JPEG information.
Lower frame rate than •See Performance considerations on page 16.
expected •Reduce the number of applications running on the client computer.
• Limit the number of simultaneous iewers.
• Check with the network administrator that there is enough bandwidth a ailable.
• Lower the image resolution.
• The maximum frames per second is dependent on the utility frequency (60/50 Hz) of
the Axis product.
Performance consi erations
When setting up your system, it is important to consider how arious settings and situations affect the performance. Some factors
affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
• High image resolution or lower compression le els result in images containing more data which in turn affects the
bandwidth.
• Rotating the lens manually will result in better performance compared to rotating the image from the GUI.
• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
• Simultaneous iewing of different streams (resolution, compression) by different clients affects both frame rate and
bandwidth.
Use identical streams where er possible to maintain ahigh frame rate. Stream proles can be used to ensure that
streams are identical.
• Accessing Motion JPEG and H.264 ideo streams simultaneously affects both frame rate and bandwidth.
• Hea y usage of e ent settings affects the product’s CPU load which in turn affects the frame rate.
• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
• Hea y network utilization due to poor infrastructure affects the bandwidth.
• Viewing on poorly performing client computers lowers percei ed performance and affects frame rate.
• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and
the general performance.
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Speci cations
Speci cations
To nd the latest ersion of the product’s datasheet, go to the product page at axis.com and locate Support &Documentation.
LED In icators
Note
•The Status LED can be congured to ash while an e ent is acti e.
Status LED Indication
Unlit Connection and normal operation.
Green Shows steady green for 10 seconds for normal operation after startup completed.
Amber Steady during startup. Flashes during rmware upgrade or reset to factory default.
Amber/Red Flashes amber/red if network connection is una ailable or lost.
Status LED behavior an buzzer signal for leveling assistant
For information on the function button used for le eling the image, see page 17.
Color Buzzer Camera position
Fixed green Continuous beep Le el
Flashing green Fast beeps Almost le el
Flashing orange Medium beeps Not le el
Flashing red Slow beeps Far from le el
SD car slot
NONO
NOTICETICE TICE
•Risk of damage to SD card. Do not use sharp tools, metal objects, or excessi e force when inserting or remo ing the
SD card. Use your ngers to insert and remo e the card.
•Risk of data loss and corrupted recordings. Do not remo e the SD card while the product is running. Unmount the SD card
from the product’s webpage before remo al.
This product supports microSD/microSDHC/microSDXC cards.
For SD card recommendations, see axis.com
microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are
trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Buttons
Control button
The control button is used for:
•Resetting the product to factory default settings. See How to reset to factory default settings on page 14.
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AXIS Q35 Series
Speci cations
• Connecting to an AXIS Video Hosting System ser ice. To connect, press and hold the button for about 3seconds until the
status LED ashes green.
Function Button
The function button has multiple functions:
• As leveling Assistant –This function helps to ensure the image is le el. Press the button for about 2seconds to start the
le eling assistant and press again to stop. The status LED (see )and buzzer signal assist le eling of the image. The image is
le el when the buzzer beeps continuously.
• To view the Status LED –Press the button once to light up the Status LEDs. Press again to turn them off. The LEDs
will turn off automatically after 10 seconds.
Connectors
Network connector
RJ45 Ethernet connector with Power o er Ethernet (PoE).
Au io connector
The Axis product has the following audio connectors:
• Audio in (pink) –3.5 mm input for amono microphone, or aline-in mono signal.
• Audio out (green) –3.5 mm output for audio (line le el) that can be connected to apublic address (PA) system or an
acti e speaker with abuilt-in amplier. It is recommended to use astereo connector for audio out.
For audio in, the left channel is used from astereo signal.
3.5 mm audio connectors
1Tip 2Ring 3Slee e
Audio Input Microphone/Line in Microphone bias oltage Ground
Audio Output Line out, mono Line out, mono Ground
I/O connector
Use the I/O connector with external de ices in combination with, for example, motion detection, e ent triggering, and alarm
notications. In addition to the 0VDC reference point and power (DC output), the I/O connector pro ides the interface to:
Digital input For connecting de ices that can toggle between an open and closed circuit, for example PIR sensors, door/window
contacts, and glass break detectors.
Supervised input Enables possibility to detect tampering on adigital input.
Digital output For connecting external de ices such as relays and LEDs. Connected de ices can be acti ated by the VAPIX®
Application Programming Interface or from the product’s webpage.
4-pin terminal block
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AXIS Q35 Series
Speci cations
Function Pin Notes Specications
DC ground 10VDC
DC output 2Can be used to power auxiliary equipment.
Note: This pin can only be used as power out. 12 VDC Max load =50 mA
Congurable
(Input or Output) 3–4 Digital input or Super ised input –Connect to pin 1to acti ate, or lea e oating (unconnected) to deacti ate. To use super ised input,
install end-of-line resistors. See connection diagram for information
about how to connect the resistors.
0to max 30 VDC
Digital output –Connect to pin 1to acti ate, or lea e oating
(unconnected) to deacti ate. If used with an inducti e load, e.g., a
relay, connect adiode in parallel with the load, to protect against
oltage transients.
0to max 30 VDC, open drain,
100 mA
Example
1DC ground
2DC output 12 V, max 50 mA
3I/O congured as supervised input
4I/O congured as output
Power connector
2-pin terminal block for DC power input. Use aSafety Extra Low Voltage (SELV) compliant limited power source (LPS) with either
arated output power limited to ≤100 Wor arated output current limited to ≤5A.
19
Available from A1 Security Cameras
www.a1securitycameras.com email: [email protected]

User Manual Ver. M1.4
AXIS Q35 Series Date: June 2018
©Axis Communications AB, 2018 Part No. T10129037
Available from A1 Security Cameras
www.a1securitycameras.com email: [email protected]