Azkoyen PALMA H-70 User manual

User manual / Manuel de l’Usager
Spiral vending machine for packaged products
Distributeur automatique de produits emballés et en sachet
«PALMA H/HZ»
MANUAL REFERENCIA: 81036830; EDICIÓN 03-2015
AZKOYEN

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CAUTIONS ................................................................................................................................................. 5
Chapter 1. General Characteristics........................................................................................................... 6
1.1 Products sold.................................................................................................................................. 6
1.2 Operation control........................................................................................................................... 6
1.3 Selection keyboard......................................................................................................................... 6
1.4 Refrigeration.................................................................................................................................. 6
Chapter 2. Installation and starting.......................................................................................................... 7
2.1 Electrical specifications................................................................................................................. 7
2.2 Choosing placement....................................................................................................................... 7
2.3 Starting........................................................................................................................................... 7
2.4 Initial product loading.................................................................................................................... 7
2.5 Loading returners........................................................................................................................... 7
2.6 Initial programming....................................................................................................................... 7
2.7 Running machine........................................................................................................................... 7
Chapter 3. Description of a service. .......................................................................................................... 8
3.1 Service ........................................................................................................................................... 8
3.2 Machines with product release detection (idetect) ........................................................................ 8
Chapter 4. Machine description ................................................................................................................ 9
4.1 Refrigerator.................................................................................................................................... 9
4.2 Product container shelf .................................................................................................................. 9
4.2.1 Loading products ........................................................................................................................... 9
4.3 Acceptance mechanism and coin return ...................................................................................... 10
4.4 Loading returners......................................................................................................................... 10
Chapter 5. Programming ......................................................................................................................... 11
5.1 What is programming? ................................................................................................................ 11
5.2 What do you program with? ........................................................................................................ 11
5.3 Basic menu................................................................................................................................... 12
5.4 Configuration of Basic Menu ...................................................................................................... 12
5.5 Rapid access to a function ........................................................................................................... 12
5.6 List of configurable functions...................................................................................................... 12
Chapter 6. Solving problems and maintenance ..................................................................................... 20
6.1 Complete breakdown. Machine is out of order. .......................................................................... 20
6.2 Partial Breakdowns...................................................................................................................... 20
6.3 Problems during a service............................................................................................................ 20
6.4 Changing Spirals.......................................................................................................................... 20
6.4.1 Changing spiral............................................................................................................................ 21
6.4.2 Assembly of the double spiral ..................................................................................................... 21
6.5 Adjustment of shelf heights......................................................................................................... 21
6.6 Changing the space between spirals ............................................................................................ 21
6.7 Changing prices ........................................................................................................................... 22
6.8 Exterior cleaning.......................................................................................................................... 22
6.9 Coin mechanism cleaning............................................................................................................ 22

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RECOMMANDATIONS ......................................................................................................................... 23
Chapitre 1. CARACTÉRISTIQUES GÉNÉRALES............................................................................ 24
1.1 - Produits en vente.......................................................................................................................... 24
1.2 - Contrôle de l’opération................................................................................................................ 24
1.3 - Clavier de sélection...................................................................................................................... 24
1.4 - Réfrigération................................................................................................................................ 24
CHAPITRE 2. INSTALLATION ET MISE EN MARCHE ............................................................... 25
2.1 - Spécifications électriques ............................................................................................................ 25
2.2 - Élection de l’emplacement .......................................................................................................... 25
2.3. - Mise en marche............................................................................................................................ 25
2.4 - Charge initiale de produit ............................................................................................................ 25
2.5 - Charge des restituteurs................................................................................................................. 25
2.6. - Programmation initiale ................................................................................................................ 25
2.7 - Machine en service ...................................................................................................................... 25
CHAPITRE 3. Description d’un service................................................................................................ 26
3.1 Service ......................................................................................................................................... 26
3.2 Machines avec détection de sortie de produit (idetect) ............................................................... 26
CHAPITRE 4. Description de la machina.............................................................................................. 26
4.1 - Réfrigérateur................................................................................................................................ 27
4.2 - Étagerès contenant de produit...................................................................................................... 27
4.2.1. - Charge de produits..................................................................................................................... 27
4.3 - Mécanisme de pièces de monnaie................................................................................................ 28
4.4 - Charge des restituteurs................................................................................................................. 28
CHAPITRE 5. Programmation.............................................................................................................. 29
5.1 - Qu’est-ce que la programmation?................................................................................................ 29
5.2 - Comment programme-t-on?......................................................................................................... 29
5.2.1 Bouton de VALIDATION....................................................................................................... 29
5.3 Menu «Basique».......................................................................................................................... 30
5.4. Configuration du «Menu Basique».................................................................................................. 30
5.5 Accès rapide à une fonction......................................................................................................... 30
5.6 Listes de fonctions configurables ................................................................................................ 30
CHAPITRE 6. Contrôle Des Défaillances Et Entretien....................................................................... 39
6.1 - Pannes totales. Machine hors service ......................................................................................... 39
6.2 - Défaillances partielles.................................................................................................................. 39
6.3 Incidences au cours d’un service................................................................................................. 39
6.4 - Remplacement des Broches......................................................................................................... 39
6.4.1. - Changement de broches.............................................................................................................. 40
6.4.2 - Montage de la broche double....................................................................................................... 40
6.5 - Réglage de la hauteur des............................................................................................................ 40
6.6 - Changement d’espace entre les.................................................................................................... 41
6.7 - Changement de prix..................................................................................................................... 41
6.8 - Nettoyage extérieur...................................................................................................................... 41
6.9 - Nettoyage du monnayeur............................................................................................................. 41
Annex 1/ Anexe1........................................................................................................................................ 42

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CAUTIONS
General
•BEFORE USING THIS DISPENSER, THIS MANUAL MUST BE READ CAREFULLY.
•This automatic dispenser has been designed and built in accordance with all safety legislation in force.
•AZKOYEN hereby guarantees that these machines comply with the following directives:
oCE Low Voltage Directive DBT 2006/95/CEE and its amendments.
oCE Electromagnetic Compatibility Directive EMC 2004/108/CEE and its amendments.
•The PALMA H machines are designed FOR OUTDOOR USE, but they must not be installed in places that may be
exposed to sprayed water, and they likewise must not be cleaned using sprayed water.
•This document contains private property information protected by legislation on intellectual property. All rights are
hereby reserved. No part of this document may be photocopied, reproduced or translated without the prior written
consent of AZKOYEN.
•AZKOYEN hereby declines all liability for damages caused to persons or things as a result of the following:
oIncorrect installation.
oInadequate electrical installation.
oDeficient cleaning or maintenance.
oIncorrect use of the machine.
oUsing non-original replacement parts or making unauthorised modifications.
•AZKOYEN hereby reserves the right to introduce, without prior notice, all improvements to this model derived from its
constant research.
•Given the characteristics of some food products, these may lead to incorrect operation of the machine if used beyond
the parameters of temperature and relative humidity recommended in this manual.
•If it is necessary to move the machine avoid:
oTipping the machine
oDragging or lifting it with some kind of pulling system (rope, straps, etc.).
oShaking or striking the machine, no matter whether it is in protective wrapping or not.
•The machine must be installed at locations which comply with the recommendations of temperature, electricity and
water installation, weights, etc. given in this manual and must be performed by qualified personnel.
Maintenance
•IMPORTANT: To maintain machine stability, do not extract several trays at the same time
•The user or person responsible for refilling and cleaning the device must follow the instructions set forth in this manual.
•This appliance is not designed to be used by persons (including children) with reduced physical, sensory or mental
capabilities, lack of experience or knowledge, unless they are supervised or have been instructed in its use by
somebody responsible for their safety. Children should be supervised to ensure that they do not play with the
appliance. Section 7.12 of EN60335
•All elements that require tools to be disassembled must only be handled by qualified technical personnel.
•Water must be prevented from freezing in the interior of the machine.
•To move the machine, always keep it upright. NEVER LAY THE MACHINE DOWN.
•Wait at least half an hour after finishing unpacking and installation work before connecting the machine to the electricity
supply.
•The refrigeration circuit needs to settle and could be damaged if this period of time is not observed.
•To ensure correct operation, it is recommended that you do not install the machine in an area exposed to direct
sunlight.
Electrical
•THE MACHINE HAS COMPONENTS THAT OPERATE AT DANGEROUS VOLTAGES. DO NOT DISCONNECT
ANY COMPONENT. ONLY TECHNICAL SERVICE IS AUTHORISED.
•Ensure that the electrical installation, the outlet and the automatic circuit breaker have the appropriate sizes for
machine consumption.
•The plug of the machine has an earth connection. The outlet must be connected to a good earth connection and must
be located in an accessible position once the machine is installed.
Use of this manual
•This manual is an integral part of the machine, and as such, it must always remain inside the same so that it may be
consulted at any time.

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Spiral vending machines for packaged
products
«PALMA H/HZ-70» AND «PALMA
H/HZ-87»
Chapter 1. General Characteristics
1.1 Products sold
The PALMA H/HZ line of machines are designed to sell
and distribute a variety of packaged products which have
not loss of sugar nor other sticky elements. In the
following pages we describe the products that can be sold
in the different types of spirals and the extraction
mechanisms. In any case, you may contact AZKOYEN
about the ideal type of mechanism for each specific
product.
1.2 Operation control
The machine has an alphanumeric LCD type screen on
the door with 2x16 digits to send function messages to
the user and programming messages to the operator.
It also incorporates a keyboard for programming and the
execution of different functions including:
Programming, selling prices of each selection, types
of channels, etc.
Accounting of the total units sold or in each
selection, amount sold, amount stored for return
change, etc...
Self-checks, localising and warning of breakdowns
Connections with the coin mechanisms, with
periphery systems (infrared, RS-232, modems, etc....)
1.3 Selection keyboard
The product selection mechanism consists of an
alphanumeric keyboard where the combination (SHELF-
SPIRAL) of the desired product is introduced.
Thus, it has a switch to recover the introduced money if
there was no sale, or the resulting modifications once
produced. This switch is also used in the programming of
the machine.
1.4 Refrigeration
All the PALMA machines has a thermometer that controls
the interior temperature of the product. All shelves can be
refrigerated at the same temperature or different
temperatures according to the different products being
sold.
1.5 Refrigeration
All the PALMA machines has a thermometer that
controls the interior temperature of the product. All
shelves can be refrigerated at the same
temperature or different temperatures according to
the different products being sold.
1.6 General characteristics
H-70 Hz-70 H-87 Hz-87
Height (mm) 1830
Width (mm) 723 888
Depth (mm) 860 840 875 840
Weight (kg) 238 272
Nº of
Shelves/Spirals Máx. 7 shelves x 8 spirals
Máx. load x
shelve 12 kg
Optimum
exterior
environment
temperature
> 0º < 32º / > 35% < 65% HR (H)
> 0º < 25º / > 35% < 65% HR (Hz)
Refrigeration
capacity (1) > 3º > 8º > 3º > 8º
Refrigerant R-134ª (No CFC)
Maximum work
gradient 2º in any axes
Voltage
230V +6V/-10V
Sound level
< 70 dB (a)
(1) THESE VALUES ARE NOT VALID IF THE
MACHINE IS EXPOSED TO DIRECT SUNLIGHT

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Chapter 2. Installation and starting
2.1 Electrical specifications
The tension of the electrical installation must correspond
to the voltage indicated in the plaque of characteristics at
the back of the machine. It must never exceed 6% nor go
below 10%.
The power consumed is also indicated on the plaque.
CAUTION: THE MACHINE HAS HIGH VOLTAGE-
DANGEROUS ELEMENTS . DO NOT HANDLE ANY
COMPONENT WITH THIS HIGH VOLTAGE
SYMBOL. ONLY AUTHORISED FOR TECHNICAL
SERVICE.
THE POWER CORD MAY ONLY BE SUBSTITUTED
BY AUTHORISED AZKOYEN PERSONNEL.
2.2 Choosing placement.
Make sure that the electrical installations, plug and
automatic switch are the adequate size for the machine
consumption.
Important: the plug pin of the machine has a ground. It is
necessary for the base to be connected to a good ground,
and the connection to the electric system must be
accessible at all times. The base must be connected to a
good ground. AZKOYEN is not responsible for cases
where these conditions are not met.
REMEMBER: FOR PROPER FUNCTIONING IT IS NOT
RECOMMENDED TO INSTALL THE MACHINE WHERE
IT IS EXPOSED TO DIRECT SUNLIGHT.
Levelling: Have in mind the working inclination
specifications when installing the machine. In any case
the four legs are adjustable and permit proper levelling.
Ventilation: The refrigerator gas is liquefied by a forced
air circulation. The air should not come from a hot source
and it is a good idea to place support caps in addition to a
handle when placing the machine against the wall. This
will leave the minimum space necessary for correct
ventilation.
DO NOT CONNECT THE MACHINE BEFORE
HALF AN HOUR AFTER HAVING FINISHED
ALL THE UNPACKING AND INSTALLATION
OPERATIONS. THE REFRIGERATION CIRCUIT
NEEDS TO SETTLE, IF NOT IT MAY GET
DAMAGED.
2.3 Starting
Once the machine is connected, turn on the
general switch on the lower part of the door.
The refrigerator group will shortly turn on
automatically.
2.4 Initial product loading
Follow the instructions in section 4.2.1.
2.5 Loading returners
Follow the instruction in section 4.4.
2.6 Initial programming
The machine does not work without programming
the selling prices, until which time it will be OUT
OF ORDER. Program the prices of the selections
following the instructions in the Chapter on
programming.
2.7 Running machine
Close the door and press one or various orders for
each selection to check that each spiral is working,
as well as the selection programming and refunds
for all the types of coins. If everything is ok, start
programming and check the accounting, erase it
and put the machine back into service. Close the
door again to start selling.
General switch

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Chapter 3. Description of a service.
3.1 Service
Each selection is identified by a label (7) with a
combination of letters that identify the shelf and extractor
position. The price (8) is marked next to the label.
Once the coin is introduced in the slot (2), the amount
introduced will be shown in the information screen (1) as
the coins are accepted in the coin mechanism. The
rejected coins fall directly into the return box (5) so that
you can recuperate them.
Once product price is reached or exceeded you only have
to press the combination of keys (4) that correspond to
the letters of the selection (in the same order as they
appear) for the extractor to turn once and send the
product to the exit box (9) where you can pick it up.
The coins that exceed the amount are sent to the return
box and collected.
NOTE: you should not press a selection that is
depleted, since the machine will always perform the
extraction whether there is a product or not.
1. Informative screen
2. Coin introduction spot
3. Return button
4. Selection keys
5. Return box
6. Product container shelf
7. Selection label
8. Price label
9. Exit box
3.2 Machines with product release
detection (idetect)
If there is no product for the chosen selection or
the sale cannot be made for some reason, three
attempts are made before the selection is
cancelled and the customer is given the choice
between recovering his/her money or purchasing a
different product.
4
2
3
PALMA “Hz”
PALMA H

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Chapter 4. Machine description
1. Coin mechanism
2. Product container shelves
3. Refrigerator group
4. Heat collector
4.1 Refrigerator
The upper compartment of the machine is a refrigerating
chamber which is isolated by injected polyurethane.
Inside it has been re-coated with stainless steel and
painted to avoid corrosion.
The cooling system us designed so that, if desired, you
can obtain two different temperatures in the machine. The
coldest shelf is the lowest one and the temperature
increases slightly on the way up the machine. If you want
to use this system, contact technical service.
4.2 Product container shelf
This can consist of a maximum of seven independent
shelves (1) which are adjustable in height. Up to eight
extraction spirals (2) can fit on each one and they are
divided by adjustable separators (3). Products are placed
on the spirals to later be extracted. In addition to the
spirals in the machine, there are also other possibilities to
adjust the machine to your needs.
In annex 2 you can see the list with all the spindles and
the number of products you can select.
In addition to these spirals there also are
combinations of simple geared spirals which are
joined and controlled by the same extraction
motor. This system is especially useful to sell large
or problematic products.
4.2.1Loading products
1. Take out the shelf to begin loading by lifting
slightly and pulling towards you.
2. Load the desired product into the spiral slots
from the inside out, assuring that there are no
empty spaces.
We recommend that the product lean on the back
spiral, inclined backwards, to improve the fall of
the product.
3. Once the shelf is loaded, place it back into the
correct position and load the next shelf. For proper
machine stability it is a good idea not to pull out
several shelves at once.
Once finished loading, extract each loaded product
once and check that the next product is in the
correct extracting position. Re-open the machine
and replace the extracted orders.
RECOMMENDATIONS:
1
4
3
2

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1.- Products in bags or in boxes may cause problems if
not placed correctly. Make sure that the stamped border
of the bags and the seals of the packages cannot get
stuck on the spirals. Those products that may be
damaged by falling should be placed on the lower
shelves.
2.- Trays for the sale of bottles or cans. The screws
can sell products with a maximum diameter of 66 mm.
3.- To maintain machine stability, do not extract several
trays at the same time.
4.3 Acceptance mechanism and coin return
1. Entry coin guide
2. Coin manager
3. Change givers
4. Cash box
The coin selection, coin return and coin storage
mechanisms are on the door. They are made up of a coin
guide that channels the coins to the coin mechanism ,
which sends a message to the machine control system
once the coins are validated. If these coins can be used
for return change they are stored in the returners in the
same coin mechanism. If there are enough coins in the
returners or they are not returnable coins, they are
sent to the machine bank.
If the coin is not valid the coin mechanism refuses
it.
If the user presses refund after the coins have
been introduced, the returners of the coin
mechanism return the equivalent coins to those
introduced.
Azkoyen recommends using their EXECUTIVE or
MDB/ICP type coin mechanisms although any
type of compatible coin mechanism can be used,
as long as it conforms with the European
Regulation EMC 89/336/CEE and its
modifications.
4.4 Loading returners
If your machine has a MDB/ICP coin
mechanism, place the machine in the
programming phase and introduce return change,
in any order, and the coin mechanism will classify
the corresponding tubes. Once the tubes are full,
exit programming.
If your machine has an EXECUTIVE type coin
mechanism, follow the instructions of the coin
mechanism installed.