Balboa TP500 User manual

42339 rev A1 03/06/20
1
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
TP500 and TP500S Control Panels
User Guide for Standard Menu
System Model:All BP series systems
Panel Model: TP500 and TP500S Series
Panel Software Version: All versions
Display Icons
A B C D E F G H I J K
O
N
M
L
A - Heat
B - Ready Mode
C - Rest Mode
D - bba™2 On
E - WiFi (Cloud Connection)
MicroSilk® is a registered trademark of Jason International.
F - Light
G - Cleanup Cycle
H - Jets 1
I - Jets 2
J - Blower
K - Auxiliary (Jets 3 or )
L - Temperature Range (High / Low)
M - Set (Programming)
N - Filter Cycle (1 or 2 or Both)
O - AM or PM (Time)
TP500S
TP500

42339 rev A1 03/06/20
2
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Main Menus
Main Screen
Press Menu/Select.
Main Screen
Light Cycle if enabled
Power-up Screens
Each time the System powers up, a series of numbers is displayed.
After the startup sequence of numbers, the system will enter Priming Mode (See Page 3).
Waiting a few seconds in the Main Menu
will allow the display to revert to the Main Screen.
Most changes are not saved unless Menu/Select is pressed.
Refer to key above.
If Time of Day is not set
“SET TIME” will
appear in this menu.
LOCK LITE
TIME
TIMR
TEMP
MODE
857
HOLD
UTIL
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
Navigation
Navigating the entire menu structure is done with 2 or 3 buttons on the control panel.
Some panels have separate WARM (Up) and COOL (Down) buttons,
while others have a single Temperature button. In the navigation diagrams
Temperature buttons are indicated by a single button icon.
Panels that have two Temperature buttons (Warm and Cool) can use both
of them to simplify navigation and programming where a single Temperature
icon is shown.
The MENU/SELECT Button is used to choose the various menus and
navigate each section.
Typical use of the Temperature button(s) allows changing the Set
Temperature while the numbers are ashing in the LCD. The menus can be exited with certain button presses. Simply waiting for a few
seconds will return the panel operation to normal.
Indicates a Menu Item that
Depends on a Manufacturer
Configuration and
may or may not appear.

42339 rev A1 03/06/20
3
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Preparation and Filling
Fill the spa to its correct operating level. Be sure to open all valves and jets in the plumbing system before lling to allow as much air as
possible to escape from the plumbing and the control system during the lling process.
After turning the power on at the main power panel, the top-side panel display will go through specic sequences. These sequences are
normal and display a variety of information regarding the conguration of the hot tub control.
Priming Mode - MO19*
This mode will last for 4-5 minutes or you can manually exit the priming mode after the pump(s) have primed.
Regardless of whether the priming mode ends automatically or you manually exit the priming mode, the system will automatically starts
normal heating and ltering at the end of the priming mode. During the priming mode, the heater is disabled to allow the priming process to
be completed without the possibility of energizing the heater under low-ow or no-ow conditions. Nothing comes on automatically, but the
pump(s) can be energized by pushing the “Jets”
or “Aux” buttons.
If the spa has a Circ Pump, it can be activated by pressing the “Light” button during Priming Mode.
Priming the Pumps
As soon as the above display appears on the panel, push the “Jets” button once to start Pump 1 in low-speed and then again to switch to
high-speed. Also, push the “Jets 2” or “Aux” button, if you have a 2nd pump, to turn it on. The pumps will now be running in high-speed to
facilitate priming. If the pumps have not primed after 2 minutes, and water is not owing from the jets in the spa, do not allow the pumps to
continue to run. Turn off the pumps and repeat the process. Note: Turning the power off and back on again will initiate a new pump priming
session. Sometimes momentarily turning the pump off and on will help it to prime. Do not do this more than 5 times. If the pump(s) will not
prime, shut off the power to the spa and call for service.
Important: A pump should not be allowed to run without priming for more than 2 minutes. Under NO circumstances should a pump be
allowed to run without priming beyond the end of the 4-5 minute priming mode. Doing so may cause damage to the pump and cause the
system to energize the heater and go into an overheat condition.
Exiting Priming Mode
You can manually exit Priming Mode by pressing the “Warm” or “Cool” button. Note that if you do not manually exit the priming mode as
described above, the priming mode will be automatically terminated after 4-5 minutes. Be sure that the pump(s) have been primed by this
time.
Once the system has exited Priming Mode, the top-side panel will momentarily display the set temperature but the display will not show the
water temperature yet, as shown below.
This is because the system requires approximately 1 minute of water owing through the heater to determine the water temperature and
display it.
Fill it up!
RUN PMP5 PURG AIR ----
---C
*MO19 is a Message Code. See Page 18.

42339 rev A1 03/06/20
4
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Pumps
Press the “Jets” button once to turn pump 1 on or off, and to shift between low and high speeds if equipped.
If left running, the pump will turn off after a time-out period.
On non-circ systems, the low-speed of pump 1 runs when the blower or any other pump is on. If the spa is in Ready Mode (See page
6), Pump 1 low may also activate once in a while for at least 1 minute to detect the spa temperature (polling) and then to heat to the set
temperature if needed. When the low-speed turns on automatically, it cannot be deactivated from the panel, however the high speed may
be started.
Circulation Pump Modes
If the system is equipped with a circ pump, it will be congured to work in one of three different ways:
1, The circ pump operates continuously (24 hours) with the exception of turning off for 30 minutes at a time when the water temperature
reaches 3°F (1.5°C) above the set temperature (most likely to happen in very hot climates).
2, The circ pump stays on continuously, regardless of water temperature.
3, A programmable circ pump will come on when the system is checking temperature (polling), during lter cycles, during freeze conditions,
or when another pump or blower is on.
The specic Circulation Mode that is used has been determined by the Manufacturer and cannot be changed in the eld.
Filtration and Ozone
On non-circ systems, Pump 1 low and the ozone generator will run during ltration. On circ systems, the ozone will run with the circ pump.
The system is factory-programmed with one lter cycle that will run in the evening (assuming the time-of-day is properly set) when energy
rates are often lower. The lter time and duration are programmable. (See page 10)
A second lter cycle can be enabled as needed.
At the start of each lter cycle, all water devices (other than the primary pump) will run briey to purge the plumbing to maintain good water
quality. The term “water devices” includes the Blower.
Freeze Protection
If the temperature sensors within the heater detect a low enough temperature, then the pump(s) and the blower automatically activate to
provide freeze protection. The pump(s) and blower will run either continuously or periodically depending on conditions.
In colder climates, an optional freeze sensor may be added to protect against freeze conditions that may not be sensed by the standard
sensors. Auxiliary freeze sensor protection acts similarly except with the temperature thresholds determined by the switch. See your dealer
for details.
Clean-up Cycle (optional)
When a pump or blower is turned on by a button press, a clean-up cycle begins 30 minutes after the pump or blower is turned off or times
out. The pump and the ozone generator will run for 30 minutes or more, depending on the system. On some systems, you can change this
setting. (See the Preferences section on page 12)
Spa Behavior

42339 rev A1 03/06/20
5
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Adjusting the Set Temperature
When using a panel with Up and Down buttons (Temperature buttons), pressing Up or Down will cause the temperature to ash. Pressing
a temperature button again will adjust the set temperature in the direction indicated on the button. When the LCD stops ashing, the spa
will heat to the new set temperature when required.
If the panel has a single temperature button, pressing the button will cause the temperature to ash. Pressing the button again will cause
the temperature to change in one direction (e.g. UP). After allowing the display to stop ashing, pressing the Temperature Button will cause
the temperature to ash and the next press will change the temperature in the opposite direction (e.g. DOWN).
Press-and-Hold
If a Temperature button is pressed and held when the temperature is ashing, the temperature will continue to change until the button is
released. If only one temperature button is available and the limit of the Temperature Range is reached when the button is being held, the
progression will reverse direction.
Dual Temperature Ranges
This system incorporates two temperature range settings with independent set temperatures. The High Range designated in the display by
a thermometer and an “up” arrow, and the Low Range designated in the display by a thermometer and “down” arrow.
These ranges can be used for various reasons, with a common use being a “ready to use” setting vs. a “vacation” setting. The Ranges
are chosen using the menu structure below. Each range maintains its own set temperature as programmed by the user. This way, when a
range is chosen, the spa will heat to the set temperature associated with that range.
For example:
High Range might be set between 80°F and 104°F.
Low Range might be set between 50°F and 99°F.
More specic Temp Ranges may be determined by the Manufacturer.
Freeze Protection is active in either range.
See Ready and Rest on Page 6
for additional heating control information.
Temperature and Temp Range
Sub-Menu Detail – Set Temperature and Water Temperature Ranges
High-Range vs.
Low-Range Temp Choice
Press a Temp Button repeatedly to change the temperature.
Pressing and holding a Temp Button will also change the temperature.
Pressing and holding a Temp Button will also change the temperature.
Toggle the Range arrows in the LCD.
Set Temp will Show & Flash
Set Temp will Show & Flash
*****
Waiting a few
seconds reverts to
original settings
To next item in Main Menu
Main Screen Main Screen
Main ScreenMain Screen
Main Screen
To Set
a few seconds
OR
Press a Temp Button repeatedly to change the temperature.
a few seconds
OR
TEMP TEMP
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****

42339 rev A1 03/06/20
6
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
In order for the spa to heat, a pump needs to circulate water through the heater. The pump that performs this function is known as the
“primary pump.”
The primary pump can be either a 2-Speed Pump 1 or a circulation pump.
If the primary pump is a 2-Speed Pump 1, Ready Mode (indicated by ) will circulate water periodically, using Pump 1 Low, in order to
maintain a constant water temperature, heat as needed, and refresh the temperature display. This is known as “polling.”
Rest Mode (indicated by ) will only allow heating during programmed lter cycles. Since polling does not occur, the temperature display
may not show a current temperature until the primary pump has been running for a minute or two.
Circulation Mode (See Page 4, under Pumps, for other circulation modes)
If the spa is congured for 24HR circulation, the primary pump generally runs continuously. Since the primary pump is always running, the
spa will maintain set temperature and heat as needed in Ready Mode, without polling.
In Rest Mode, the spa will only heat to set temperature during programmed lter times, even though the water is being ltered constantly
when in Circulation Mode.
Ready-in-Rest Mode
appears in the display if the spa is in Rest Mode and “Jets” is pressed. It is assumed that the spa is being used and will heat to set
temperature. The primary pump will run until set temperature is reached, or 1 hour has passed. After 1 hour, the System will revert to Rest
Mode. This mode can also be reset by entering the Mode Menu and changing the Mode.
Mode – Ready and Rest
Sub-Menu Detail – MODE – Ready and Rest
Ready Mode will allow the spa to Poll and determine a need for heat. The panel will maintain a “current” temperature display.
Rest Mode will not Poll and will only heat during filter cycles. The panel will not display a current temperature at all times.
The Main Screen will display RUN PUMP FOR TEMP if the primary pump has not run for over 1 hour.
The Main Screen will display normally during Filter Cycles or when the spa is in use.
If the primary pump has been off for an hour or more, when any function button, EXCEPT Light, is pressed on the panel,
the pump used in conjuncton with the heater will run so that temperature can be sensed and displayed.
1 Hour
04-11-09
Press Menu/Select
repeatedly until MODE
appears in the LCD.
Main Screen
Main Screen
Main Screen
To Set
Toggle between Ready (indicated by ) and Rest (indicated by ).
Pressing Menu/Select when the display is toggled will go to Main Screen.
To next item in
Main Menu
If not toggled
*****
Waiting a few
seconds reverts to
original settings
MODE
RUN PUMP TEMP ----
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
Sub-Menu Detail – MODE – Ready-in-Rest
04-11-09
Main Screen
Press “Jets” button
Main Screen

42339 rev A1 03/06/20
7
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Show and Set Time-of-Day
Be sure to set the Time-of-Day
Setting the time-of-day can be important for determining ltration times and other background features.
When in the TIME menu, SET TIME will ash on the display if no time-of-day is set in the memory.
24-hour time display can be set under the PREF menu. (See Page 12)
Note:
This note refers to systems that do not keep track of Time-of-Day when powered down.
If power is interrupted to such a system, Time-of-Day is not stored. The system will still operate and all other user settings will be stored. If
lter cycles are required to run at a particular time of day, resetting the clock will return the lter times to the actual programmed periods.
When such a system starts up, it defaults to 12:00 Noon, so another way to get lter times back to normal is to start up the spa at noon on
any given day. SET TIME will still ash in the TIME Menu until the time is actually set, but since the spa started at noon, the lter cycles will
run as programmed.
Flip (Invert Display)
a few seconds
or
Sub-Menu Detail – FLIP (Invert Display)
Toggle the inversion of the segmented characters
Pressing Menu/Select when the display is toggled will go to Main Screen.
04-11-09
Press Menu/Select
repeatedly until FLIP
appears in the LCD.
Main Screen
Main Screen
To next item in
Main Menu
If not toggled
FF
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
Sub-Menu Detail – Show and Set Time of Day
To next item in
Main Menu
Press Menu/Select
repeatedly until TIME
appears in the LCD.
If Time of Day is not actually programmed due to a power cycle,
SET TIME will appear in the menu instead of just TIME.
Main Screen
Main Screen
A few seconds
Main Screen
*****
Waiting a few
seconds reverts
to origianl settings
To Set
857
857
957 958 957
TIME
5ET TIME
857

42339 rev A1 03/06/20
8
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Restricting Operation
Sub-Menu Detail – Locking the Set Temperature or All Buttons
LOCK will remain on the display
for 3 seconds and then revert to the normal display.
When the Temperature is locked, the panel will display the Set Temperature
by pressing a Temperature Button, as ususal.
LOCK will appear if an attempt to reset the temperature is made with a subsequent button press.
Adjustable settings in the menus are also locked.
Other function buttons will operate normally.
Panel Locked
Temperature Locked
Any
Button
Press
Locks all function buttons.Locks Temp. and Settings.
08-06-09
Press Menu/Select
repeatedly until LOCK
appears in the LCD.
Main Screen
Main Screen Main Screen
Main Screen
Main Screen Main Screen
To Set
To next item in
Main Menu
A Few
Seconds
A Few
Seconds
A few seconds
*****
Waiting a few
seconds reverts
to origianl settings
LOCK
LOCK
102F
TEMP PANL
OFF ON
F LOCK
Sub-Menu Detail – Unlocking the Set Temperature or All Buttons
While pressing and holding the Temperature Button (or UP button, if available),
Slowly press and release the Menu/Select button two times.
04-21-09
Main Screen
A Few
Seconds
UNLK
Unlocking
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
This Unlock sequence may be used from any screen that may be displayed on a restricted panel.
NOTE: If the panel has both an UP and a Down button, the ONLY button that will work in the Unlock Sequence
is the UP button.
The temperature will not Unlock if the Unlock sequence is done while the panel
is displaying “LOCK”.
The control can be restricted to prevent unwanted use or temperature adjustments.
Locking the panel prevents the controller from being used, but all automatic functions are still active.
Locking the Temperature allows Jets and other features to be used, but the Set Temperature and other programmed settings cannot be
adjusted.
Temperature Lock allows access to a reduced selection of menu items.
These include Set Temperature, FLIP, LOCK, UTIL, INFO and FALT LOG.

42339 rev A1 03/06/20
9
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Hold (Standby)
Press “Jets” Button for Pump Out/Drain, only if Drain Mode is enabled.
OR
Some spas will allow
PUMP ING OUT (Drain Mode)
with “Jets” button
“Jets” will toggle pump on and off.
J
Press Menu/Select
repeatedly until HOLD
appears in the LCD.
Main Screen
Main Screen
A few seconds
Main Screen
a few seconds
or
To next item in
Main Menu
Sub-Menu Detail – STANDBY FOR 1 HR
04-11-09
PUMP ING OUT FOR O57
HOLD
DONE
ING FOR O57
HOLD
Hold Mode –MO37*
Hold Mode is used to disable the pumps during service functions like cleaning or replacing the lter. Hold Mode will last for 1 hour unless
the mode is exited manually.
Drain Mode
Some spas have a special feature that allows a pump to be
employed when draining the water.
When available, this feature is a component of Hold Mode.
Drain Mode will time out with Hold Mode.
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
Indicates a Menu Item that
Depends on a Manufacturer
Configuration and
may or may not appear.
M037 is a Message Code. See Page 18.

42339 rev A1 03/06/20
10
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Adjusting Filtration
Sets Filter 1 length in hours
Sets start hour Shows/flashes minutes
Shows/flashes minutes
Sets 15-minute incrementsShows/flashes start time
Sub-Menu Detail – Set Filter Cycle 1
to show RUN HRS
to show F1 ENDS xx:xx
Sets 15-minute increments
Press Menu/Select
repeatedly until FLTR 1
appears in the LCD.
Main Screen
Main Screen
Sets Filter 1 length in hours
Sets start hour Shows/flashes minutes
Shows/flashes minutes
Sets 15-minute incrementsShows/flashes start time
to show RUN HRS
to show F2 ENDS xx:xx
Sets 15-minute increments
Main Screen
To next item in
Main Menu
Main Screen
To Set
To Set
To Set
To Set
To Set
Waiting
a few seconds
reverts to original setting
Waiting
a few seconds
reverts to original setting
Wait to
Revert
*****
Waiting
a few seconds
reverts to original setting
*****
Waiting a few seconds
will lose any new Filter 1
Start Time and Run Hours and
revert to the previous Filter 1 settings.
*****
To Set
Waiting a few seconds
will lose any new Filter 2 On/OFF,
Start Time and Run Hours and
revert to any previous Filter 2 settings.
*****
*****
Wait to
Revert
*****
*****
2X
2X
BEGN OO8 OO9 OO9 9
RUN HR5 OO3 OO3 3O3
END5
OO9 OO9 9
RUN HR5 OO3
00
OO3 3O3
END5
ON
BEGN OO8
45
45
Main Filtration
Filter cycles are set using a start time and a duration. Start time is indicated by an “A” or “P” in the bottom right corner of the display. Dura-
tion has no “A” or “P” indication. Each setting can be adjusted in 15-minute increments. The panel calculates the end time and displays it
automatically.
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
Filter Cycle 2 - Optional Filtration
Filter Cycle 2 is OFF by default.
It is possible to overlap Filter Cycle 1 and Filter Cycle 2,
which will shorten overall ltration by the overlap amount.
Purge Cycles
In order to maintain sanitary conditions, secondary Pumps and/or a
Blower will purge water from their respective plumbing by running briey
at the beginning of each lter cycle.
If Filter Cycle 1 is set for 24 hours, enabling Filter Cycle 2 will initiate a
purge when Filter Cycle 2 is programmed to begin.

42339 rev A1 03/06/20
11
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Light Timer Option
If LITE TIMR does not appear in the Main Menu, the Light Timer feature is
not enabled by the manufacturer.
When available, the Light Timer is OFF by default.
Light Timer Programming
Sub-Menu Detail – Set Light Timer
Press Menu/Select
repeatedly until LITE TIMR
appears in the LCD.
Main Screen
Sets Timer Length in hours
Sets start hour
To Set
Shows/flashes minutes
Shows/flashes minutes
Sets 15-minute incrementsShows/flashes start time
to show RUN HRS
to show LITE ENDS xx:xx
Sets 15-minute increments
2X
Waiting a few
seconds reverts to
origianl settings
Wait to
revert
Waiting a few
seconds reverts
to origianl settings
OR
OR
OR
To next item in
Main Menu Main Screen
Main Screen
*****
Waiting a few seconds will lose any
new Lite Timer, Start Time and
Run Hours and revert to the previous
Lite Timer settings.
To Set
*****
*****
*****
OO3 OO3 3O3
OFF ON
BEGN OO7 OO8 OO8 8
RUN HR5
LITE END5 45
TIMR LITE
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
Indicates a Menu Item that
Depends on a Manufacturer
Configuration and
may or may not appear.

42339 rev A1 03/06/20
12
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
F / C (Temp Display)
Change the temperature between Fahrenheit and Celsius.
12 / 24 (Time Display)
Change the clock between 12 hr and 24 hr display.
RE-MIN-DERS (Reminders)
Turn the display of reminder messages (like “Clean Filter”) On or Off.
Note: Reminders continue to run in the background even when not displayed. So turning the display of Reminders On or Off does not reset
any Reminder counts.
CLN-UP (Cleanup)
Cleanup Cycle Duration is not always enabled, so it may not appear. When it is available, set the length of time Pump 1 will run after each
use. 0-4 hours are available.
M8
(This message may not appear on all systems.) On systems that have M8, it is enabled by default. It can be disabled
(or re-enabled) here. M8 reduces polling intervals when the water temperature in the spa is steady.
DOL-PHIN-AD-DRES (Dolphin II and Dolphin III) Applies to RF Dolphin only.
(This message may not appear depending on the conguration)
When set to 0, no addressing is used. Use this setting for a Dolphin Remote which is factory set for no address by default. When set
between 1 and 7, the number is the address. (See the Dolphin manual for details.)
Preferences

42339 rev A1 03/06/20
13
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Preferences
Sub-Menu Detail – User Preferences
Toggle Yes and No
Toggle °F and °C *****
Wait to Revert
*****
Wait to Revert
*****
Wait to Revert
*****
Wait to Revert
*****
Wait to Revert
To Set
To Set
To Set
To Set
To Set
Toggle 12-hour clock and 24-hour clock
Press Menu/Select
To show first item in Preferences menu
for 12-24
Press Menu/Select for REMINDERS
*****
Wait to Revert
To Set
Press Menu/Select
Only if Cleanup
Cycle is enabled.
RF Dolphin only.
Or
a few seconds
Press Menu/Select for CLEAN UP
05-15-09
Press Menu/Select
repeatedly until PREF
appears in the LCD.
Main Screen
To next item in
Main Menu
(UTIL)
To next item in
Main Menu
(UTIL)
To view current setting and to toggle number of hours (0-4) in half hour steps.
To veiw current setting and to toggle address numbers for Dolphin II or Dolphin III (0-7)
to show Address Menu for Dolphin II or Dolphin III
Or
wait a few seconds
to return to the Main Screen
C
24HR
RE- MIN- DER5 YE5 NO
CLN-
DOL- PHIN AD- DRE5 ----
UP 25H3OH35H
AD O AD 7
Press Menu/Select for CLEAN UP Toggle On and Off
M8 ON OFF
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
Indicates a Menu Item that
Depends on a Manufacturer
Configuration and
may or may not appear.

42339 rev A1 03/06/20
14
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
INFO (System Information sub-menu)
The System Information Menu displays various settings and identication of the particular system.
SSID (Software ID)
Displays the software ID number for the System.
MODL (System Model)
Displays the Model Number of the System.
SETP (Current Setup)
Displays the currently selected Conguration Setup Number.
Heater Voltage (Feature not used on CE rated systems.)
Displays the operating voltage congured for the heater.
Heater Wattage as Congured in Software (CE Systems Only.)
Displays a heater kilowatt rating as programmed into the control system software (1-3 or 3-6).
H _ (Heater Type)
Displays a heater type ID number.
SW _ (Dip Switch Settings)
Displays a number that represents the DIP switch positions of S1 on the main circuit board.
PANL (Panel Version)
Displays a number of the software in the topside control panel.
Utilities and Information

42339 rev A1 03/06/20
15
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Utilities
In addition to INFO, The Utilities Menu contains the following:
GFCI (GFCI Test)
(Feature not available on CE rated systems.)
GFCI Test is not always enabled, so it may not appear. This screen allows the GFCI to be tested manually from the panel and can be used
to reset the automatic test feature. If the GFCI Test Feature is reset, the device will trip within 7 days. (See Page 17)
A / B (A/B Sensor Temperatures)
When this is set to On, the temperature display will alternate to display temperature from Sensor A and Sensor B in the heater.
FALT LOG (Fault Log)
The Fault Log is a record of the last 24 faults that can be
reviewed by a service tech.
DEMO (Demo Mode)
Demo Mode is not always enabled, so it may not appear. This is designed to operate several devices in a sequence in order to demon-
strate the various features of a particular hot tub.
Additional Utilities

42339 rev A1 03/06/20
16
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Utilities
Sub-Menu Detail – Utilities Continued
Start display of string. There is a 2 second delay on each number.
Start display of string. There is a 2 second delay on each number.
Start display of string. There is a slight delay on each number.
These strings will display once
and return to the beginning.
Press Temperature again to
display the string again.
Waiting 10 seconds will allow
the screen to return to
normal operation.
Only if GFCI
is enabled
Only if DEMO Mode
is enabled
To FIRSTitem in
Main Menu
(TEMP Range)
08-03-09
Press Menu/Select repeatedly
until UTIL (Utilities)
appears in the LCD.
When set to ON, Panel will display
alternate readings from
Senor A and Sensor B
on Main Screen
Back to normal operation
DIP Switch 1 – Test Mode Off (0) or On (1)
N/A or Special Amperage Rule 1 or 2
120 or 240 VAC input power
sensed by a
UL system at startup.
3-6 or 1-3 Heater Wattage
as programmed. Displayed by a
CE system at startup.
Heater Type
Displays Fault Log
To Set
Displays GFCI Test Menu
OR
DIP Switch 2+3+4 = the number of HS pumps with heat
Store Settings (0) or Memory Reset (1)
DIP Switch
Settings
*****
Waiting a few seconds
reverts to original setting
a few seconds
Or *****
UTIL 55ID _2OOM
MODL ABCD
5ETP 5 O2
5IG
120V
O525
3-6
GFCI
OFF
LOG
ON A/B
DEMO FOR O57
DEMO
H O
3-6
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
See Page 17
See Page 18
Indicates a Menu Item that
Depends on a Manufacturer
Configuration and
may or may not appear.

42339 rev A1 03/06/20
17
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
Not Available on CE Rated Systems.
A GFCI is an important safety device and is required equipment on a hot tub installation.
Your spa may be equipped with a GFCI Protection feature. (UL rated systems only.) If your spa has this feature enabled by the manufac-
turer, the GFCI Trip Test must occur to allow proper spa function.
Within 1 to 7 days after startup, the spa will trip the GFCI to test it. (The number of days is factory programmed.) The GFCI must be reset
once it has tripped. After passing the GFCI Trip Test, any subsequent GFCI trips will indicate a ground fault or other unsafe condition and
the power to the spa must be shut off until a service person can correct the problem.
Forcing the GFCI Trip Test
The installer can cause the GFCI Trip Test to occur sooner by initiating it using the above menu.
The GFCI should trip within a few seconds and the spa should shut down. If it does not, shut down the power and manually verify that a
GFCI breaker is installed and that the circuit and spa are wired correctly. Verify the function of the GFCI with its own test button. Restore
power to the spa and repeat the GFCI Trip Test.
Once the GFCI is tripped by the test, reset the GFCI and the spa will operate normally from that point. You can verify a successful test by
navigating to the above menu. PASS should appear after a temp button is pressed from the GFCI screen.
The end-user must be trained to expect this one-time test to occur and how to properly reset the GFCI.
Warning:
If freezing conditions exist, a GFCI should be reset immediately or spa damage could result. The end user should always be trained to test
and reset the GFCI on a regular basis.
Utilities – GFCI Test Feature
Sub-Menu Detail – Utilities - GFCI Trip
Only if GFCI
is enabled
To FIRST item in
Main Menu
(TEMP Range)
To next item in
Info Menu
(A/B°)
Only appears
if a GFCI test
has been
passed.
Press Menu/Select
repeatedly until UTIL (Utilities)
appears in the LCD.
TRIP may also
appear briefly
under certain
circumstances.
One of these screens
will appear.
If the GFCI does
NOT trip, GFCI FAIL
(see page 22)
will appear and Spa
will not operate.
The GFCI will be tripped
at a random interval.
When the GFCI trips,
the spa will shut down.
After the breaker is
reset, PASS will
appear in this menu
and the spa will
operate normally.
Main Screen
Waiting a few seconds inside the GFCI Menu will allow the screen to return to normal operation.
*****
Or wait to revert
*****
Or wait to revert
*****
Or wait to revert
UTIL INFO WILL ARMD ----
TRIP TRIP TRIP
R5ET ARM
PA55
Indicates a Menu Item that
Depends on a Manufacturer
Configuration and
may or may not appear.

42339 rev A1 03/06/20
18
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
A Little History can tell a lot
The Fault Log stores up to 24 events in memory and they can be reviewed under the Fault Log Menu.
Each event captures a Fault Message Code, how many days have passed since the fault, Time of the fault, Set Temperature during the
fault, and Sensor A and B temperatures during the fault.
Utilities – Fault Log
Sub-Menu Detail – Utilities - Fault Log
Only if DEMO Mode
is enabled
The Fault Log is also available from the
Test Menu (in Test Mode).
M: Message Code
M:
M:
M:
D: Days Ago
Time
Set Temperature
Sensor A Temp
Sensor B Temp
24 Fault messages is the maximum.
Fewer messages may be displayed.
To FIRSTitem in
Main Menu
(TEMP Range)
Press Press Menu/Select
repeatedly until UTIL (Utilities)
appears in the LCD.
Press Press Menu/Select
repeatedly until FALT LOG
appears in the LCD.
Waiting a few seconds inside the Fault Log Menu will allow the screen to return to normal operation.
MXXX
DZZZ
UTIL INFO
FALT
DEMO
LOG
Indicates Flashing or Changing Segment
Key
A temperature button, used for “Action”
Menu/Select button
Indicates Alternating or Progressive Message - every 1/2 second
Waiting time that keeps the last change to a menu item.
Waiting time (depends on menu item) that reverts to original setting and
ignores any change to that menu item.
*****
Indicates a Menu Item that
Depends on a Manufacturer
Configuration and
may or may not appear.
See following pages for various Message Codes and denitions.

42339 rev A1 03/06/20
19
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
General Messages
RUN PMP5 PURG AIR ----
WATR TOO HOT ----
TOO COLD
Priming Mode – MO19
Each time the spa is powered up, it will enter Priming Mode. The purpose of Priming Mode is to allow the user to run each pump and
manually verify that the pumps are primed (air is purged) and water is owing. This typically requires observing the output of each pump
separately, and is generally not possible in normal operation. Priming Mode lasts 4 minutes, but you can exit it earlier by pressing any
Temp button. The heater is not allowed to run during Priming Mode.
NOTE: If your spa has a Circ Pump, it will turn on with “Light” in Priming Mode. The Circ Pump will run by itself when Priming Mode is
exited.
Water is too Hot (OHS) – MO29
One of the water temp sensors has detected spa water temp 110°F (43.3°C) and spa functions are disabled. System will auto reset when
the spa water temp is below 108°F (42.2°C). Check for extended pump operation or
high ambient temp.
* This message can be reset from the topside panel with any button press.
M0XX numbers are Message Codes. See Page 18.
Too Cold - Freeze Protection
A potential freeze condition has been detected, or the Aux Freeze Switch has closed, and all pumps and blower are activated, either one
at a time, or all at once, depending on how your system was built. All pumps and blower are ON for at least 4 minutes after the potential
freeze condition has ended, or when the aux freeze switch opens.
In some cases, pumps may turn on and off and the heater may operate during Freeze Protection.
This is an operational message, not an error indication.
---C
Water Temperature is Unknown
After the pump has been running for 1 minute, the temperature will be displayed.
TRIP
J29
----
J29 Warning – MO44
J29 is typically used as a Heater Disable input. As such, it should not typically be shorted at power-up. This message appears if J29 is
shorted at power-up.

42339 rev A1 03/06/20
20
Manufactured under one or more of these patents. U.S. Patents: 5332944, 5361215, 5550753, 5559720, 5,883,459, 6253227, 6282370, 6590188, 6976052,
6965815, 7030343, 7,417,834 b2, Canadian Patent: 2342614, Australian patent: 2373248 other patents both foreign and domestic applied for and pending. All
material copyright of Balboa Water Group.
Heater-Related Messages
HTR FLOW LOSS ----
HTR ----
HTR MAY BE DRY ---- WAIT ----
HTR DRY ----
HTR TOO HOT ----
PRE5 BTTN TO R5ET ----
Heater Flow is Reduced (HFL) – MO16
There may not be enough water ow through the heater to carry the heat away from the heating element. Heater start up will begin again
after about 1 min. See “Flow Related Checks” below.
Heater Flow is Reduced (LF)* – MO17
There is not enough water ow through the heater to carry the heat away from the heating element and the heater has been disabled. See
“Flow Related Checks” below. After the problem has been resolved, you must press any button to reset and begin heater start up.
Heater may be Dry (dr)* – MO28
Possible dry heater, or not enough water in the heater to start it. The spa is shut down for 15 min. Press any button to reset the heater
start-up. See “Flow Related Checks” below.
Heater is Dry* – MO27
There is not enough water in the heater to start it. The spa is shut down. After the problem has been resolved, you must press any button
to reset and restart heater start up. See “Flow Related Checks” below.
Heater is too Hot (OHH)* – MO30
One of the water temp sensors has detected 118°f (47.8°C) in the heater and the spa is shut down. You must press any button to reset
when water is below 108°f (42.2°C). See “Flow Related Checks” below.
A Reset Message may Appear with other Messages.
Some errors may require power to be removed and restored.
Flow-Related Checks
Check for low water level, suction ow restrictions, closed valves, trapped air, too many closed jets and pump prime.
On some systems even when spa is shut down, some equipment may occasionally turn on to
continue monitoring temperature or if freeze protection is needed.
* This message can be reset from the topside panel with any button press.