barclaycard B2784 User manual

1
Read me next
Mobile card machine
Get ready to trade

222
Useful numbers: (Call charges apply)
Customer services: 0844 822 2011
Authorisation: 0844 822 2000 / 0844 824 5092
Chargebacks: 0844 755 0094
American Express: 0800 032 7216
Diners: 0845 850 0195
Supplies for your card machine:
Supplies for your mobile card machine, including till rolls and in-car chargers,
can be purchased directly from our approved supplier, PDQ consumables.
Contact them by: (Call charges apply)
Telephone: [phone]
Fax: [phone]
Web: pdqconsumables.com (to order online)

33
Contents
6 Essentials
• Keeping your business safe
• Receiving your money
• Need to know more?
10 Taking a payment
• Chip and PIN payments
• Contactless payments
• Chip and signature payments
• Magnetic stripe payments
• Mail order and telephone payments
• Refunds
• End of day – banking your payments
• Printing a transaction log
• Changing the till roll
30 Troubleshooting
• Common prompts
• Troubleshooting and more help
34 Important information
• Important safety information from Ingenico Ltd. and best practice

4
Essentials

5

6
Keeping your business safe
Taking card payments means that you’ll be handling personal
data from your customers, so you’ll need to make sure that
you keep their details secure. You may have heard about the
Payment Card Industry Data Security Standard
(PCI DSS), which helps to make sure that anyone handling card
payments does so securely. We’ll write to you again in 3-4
months with more information, but for now there are a few
simple things you can do to help look after your business.
Keep your receipts locked away
Your card machine will print a ‘merchant copy’ receipt with
a card number on, which must be kept secure. You’ll need
to make sure you lock away all receipts and keep them
somewhere safe.
Essentials
Make sure you know who has your card machine
at all times
Fraudsters can sometimes target card machines in order to
gather card data. The easiest way to keep yourself safe is to
make sure that you always know who has your card machine
and what they are using it for. Fraudsters have occasionally
posed as service engineers in order to get access to card
machines, so please be vigilant and make sure that you
always know where your card machine is and who has
access to it. You should also make sure that you keep your
supervisor cards safe.
Keep your imprinter safe
If you have a manual imprinter in your box as a back-up then
lock this away somewhere safe, as it can also be used to take
card payments.
If you’d like to know more about data security, please visit
barclaycard.co.uk/pcidss

Essentials 7
Receiving your money
At the end of each day you should do an ‘End of Day
Banking’ process, as described on page 22. This will allow
you to conrm that all of the payments you’ve taken have
been submitted to us for settlement. The money will then
be paid into your chosen bank account according to the
schedule agreed when you signed up.
Need to know more?
For more information on this and other aspects of
taking payments please make sure you read our procedure
guide, which you’ll nd at barclaycard.co.uk/business/tips
Best practice
Battery maintenance
Your card machine handset contains a lithium ion battery
that requires you to place the handset on the base unit for
recharging. There’s no need to fully run down the battery in
your card machine, as the battery has been designed to only
recharge what is required. Recharging can take up to 16 hours.
Caring for your card machine
Please protect your card machine from exposure to liquid.
Please use a thermal wipe to care for your card machine.
These can be ordered by contacting our preferred
supplier, PDQ consumables, on 0844 822 2044* or
pdqconsumables.com
It’s important to keep your card machine connected
at all times
You need to keep your terminals switched on at all times
(including night time) as we sometimes use these periods
to update important security changes. This will help keep
your business secure and make sure your terminal stays
compliant. It also means your card machines can continue to
work and you’re able to trade as normal – so it’s important
you do this.

8
Taking a payment

9

10
KeyinAmount
0.00
andthenpressENTER
Amount 55.00
Cardholderto key PIN
PIN ****
Enter=OK Clear=REKEY
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
Chip and PIN payments
1 At the ‘ready’ prompt, key in
the amount.
Press the button.
2 Ask your customer to insert their card
into the card reader.
3Ask your customer to enter their
PIN and conrm by pressing the
button.

Chip and PIN payments 11
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
4 Follow the instructions on screen
and your card machine will print two
receipts, one for you to give to your
customer, labelled ‘customer copy’,
and a second for you to keep for your
records, labelled ‘merchant copy’.

12
KeyinAmount
0.00
andthenpressENTER
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
14.33
10/09/2015
TU2 .01.19
40243 595
B
Present,insert £1.00
orswipe card
orswipe card
Present,insert £1.00
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
Contactless payments
If you make a mistake, press the
yellow clear button and re-enter the
correct amount.
If the card is removed too quickly a message will appear on the display and the
cardholder will be asked to present the card again. Please check the receipt to
conrm that the payment has been accepted.
1 At the ‘ready’ prompt, key in
the amount.
Press the button.
2The cardholder should hold their
card or contactless payment device
against the display screen showing the
contactless symbol (within 4cm).
If the transaction is above the
contactless payments limit (we’ll let
you know whenever this changes),
your cardholder will need to use Chip
and PIN instead.
3 Your card machine will bleep to
acknowledge the transaction and the
row of LED lights will ash.
If the transaction has gone through
the screen will show ‘approved’ and
your card machine will print a receipt.

Contactless payments 13
MERCHANTRECEIPT
Printing
PleaseWait...
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
4 Your card machine will only print a
merchant receipt.
Follow your card machine prompts
to complete the transaction.
5 If the cardholder requests a receipt,
at the ‘ready’ prompt press the
button and a customer receipt will
be printed.
Press the button to return to
the ‘ready’ prompt.

14
KeyinAmount
0.00
andthenpressENTER
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
Chip and signature payments
Chip and PIN should be used whenever possible, as it’s the most secure way to take a payment, but some cards are
set up to request a signature rather than a PIN during a transaction. This may happen on foreign issued cards, or if the
cardholder has a disability or other reason that they cannot use a PIN.
1 At the ‘ready’ prompt, key in
the amount.
Press the button.
2Your card machine will prompt
you to take a chip and signature
payment if the card is set up to
do so. Insert your customer’s card
into your card machine.
3 When prompted, tear o the
merchant receipt and obtain
cardholder signature.

Chip and signature payments 15
SALE
SignatureOK?
Enter=YES Clear=NO
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
4 Remove the customer card from the
card reader and check the signature.
If signatures don’t match, refuse
the card and press the button
and ask for a dierent form
of payment.
5 If you’re happy that the
signatures match, press the
button to continue.
Follow your card machine prompts
to complete the transaction.

16
KeyinAmount
0.00
andthenpressENTER
Keyin last4digitsof
CardNumber
andthenpressENTER
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
Magnetic stripe payments
Chip and PIN should be used whenever possible, as it’s the most secure way to take a payment, but some cards do not
have a chip. These cards include some foreign issued cards, notably many of those issued in the USA. These need to be
put through as magnetic stripe payments.
1 At the ‘ready’ prompt, key in
the amount.
Press the button.
2 Swipe the customer’s card with
the magnetic stripe inserted into
and facing the card machine.
3 Follow your card machine prompts to
complete the transaction.

Magnetic stripe payments 17

18
Keyexpiry date
SALE
andthen press ENTER
Taking payments when the customer isn’t with you can increase the chances of a fraudulent transaction. Reduce the risks
by reading the advice on barclaycard.co.uk/business/retrievals
KeyinAmount
0.00
andthenpressENTER
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
InsertorSwipeCard
SALE
(orpressCancelkey)
tocontinue
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
Mail order and telephone payments
1 At the ‘ready’ prompt, key in
the sale amount and press the green
button.
3 Key in the card expiry date and then
press the button.
When the card machine asks ‘is
customer present?’ press
as the customer isn’t with you.
2 When the card machine asks
you to ‘Present, Insert or Swipe Card’,
key in the 16-digit card number on the
front of the card. (This may be longer
on some cards such as AMEX) and
then press the button.
Keyexpiry date
SALE
andthen press ENTER

Mail order and telephone payments 19
If the payment is authorised then you know there are sucient funds on the card. Your card machine will show you an
‘auth code’ and security message. The security message will let you know how much of the data that you’ve entered
matches what was expected. It’s your choice whether to accept the transaction or decline it if you aren’t happy with the
cardholder’s identity.
Keyinsecuritycode
SALE
andthenpressENTER
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
thePost Code
KeyinNumericsfrom
andthenpressENTER
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
OfTheAddress
KeyinFirstFiveDigits
andthenpressENTER
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
4 Key in the CV2 code (this is normally a
3-digit number on the signature strip
on the back of the card) then press the
button.
6 If prompted enter up to 5 numbers
from the rst line of the address.
For example Flat 112a-112b would be
‘11211’. Press the button.
Your card machine will let you know
if the sale is approved, and the sale
will continue as it would for a standard
Chip and PIN transaction.
5 Your card machine may ask you to
check the customer’s address by
entering the postcode. Enter only the
numbers, for example if your postcode
is NN4 7SG then enter ’47’. Press the
button.

20
TRANSACTIONMENU
Sale
Purch.withCashback
Refund
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
KeyinAmount
0.00
andthenpressENTER
REFUND
14.25
03/12/2015
TU2 .01.19
T–Mobile UK
GPRS
GPRS
Refunds
If the transaction value is below the
contactless limit, your card machine
will give you the option to do a
contactless refund.
1 At the ‘ready’ prompt, press
the button.
Highlight ‘refund’ and press the
button.
2 Key in the amount of refund, and then
press the button.
3 Insert or swipe the customer’s card
into your card machine. Your card
machine will check the card.
Refunds should only be made onto the card used for the original purchase.
Cash refunds should never be given on a credit card transaction, as fraudsters may
use this as a way to get cash from a card. Refunding only part of the amount
(for example if only one of several items is being returned) is ne.