barclaycard takepayments A920 User manual

We make it easy.
Your A920 installation
and user guide.

Welcome............................................ 1
Terminal overview...................... 4
Icon overview................................. 6
Installing receipt roll.................. 7
A920 Launcher............................. 8
Completing set up....................... 9
Using cellular connection (SIM)
1. Access point Name (APN) set up
2. Selecting the cellular network
Using WiFi
Login on.......................................... 16
Processing transactions........ 17
Chip and PIN sale
Contactless sale
Contents.

A920
3
Welcome.
Thank you for choosing your A920 terminal, designed
to process transactions as quickly as possible
utilising a WiFi or cellular connection. This user
guide is designed to provide users of the A920 with
everything needed to set-up, register and process
transactions.
multipay features:
•Touch screen for an exceptional user experience
PIN on Glass - no physical pin pad.
•Designed for both indoor and outdoor uses.
•Providing full spectrum wireless connectivity (4G,
Bluetooth and WiFi).
•PCI DSS compliant for safe and secure card
payments.
•Wide variety of options - Chip and PIN, Apple Pay,
Android Pay, swipe and contactless payments.
•Serve more customers, faster with faster printing
than all other takepayments card machines.
•Ergonomic to hold, light and simple to use with an
all new friendly user interface.
•Online reporting system as standard - log in
to view your transaction data or schedule email
reports.
•Ability to breakdown transactions at employee level.
•Multi Pay arrives preconfigured for up to six
employees.
•Plug and play - we like to make it easy.
Should you have any queries on anything in this
guide, please do not hesitate to contact us, our
details are on the back cover of this guide.

4
Contactless reader
Forward facing
camera/scaner
Volume down
Charging port
Volume up
Power button
Chip (ICC) card reader
Card swipe
Step 1.
Terminal overview.
Here is a quick overview of the A920 terminal's
external features.
A920

A920
5
Battery compartment
Battery compartment
release
Volume down
Charge point
Battery
SIM slot
Serial number
Camera/scanner
Receipt release catch
Step 1.

6
Icon overview.
Below is a quick overview of the A920 terminal's
icon symbols
Battery fully charged
Battery charging
Battery issue - contact support
WiFi connection present (example shows 75% signal strength)
Cellular connection present (example shows 75% signal strength)
Cellular connection present (no Internet connection available)
No cellular connection present
Contactless reader
Insert card
Card inserted
Number of stored transactions
Terminal connected to PC
A920
Step 2.

A920
Installing receipt roll.
Installing the receipt roll in the terminal is a
simple process. Firstly, open the terminal’s receipt
compartment by carefully lifting the release catch.
Once open, place the receipt roll provided into the
open compartment with the receipt paper extending
from underneath the roll leaving at least 1cm
exposed and close the cover.
The receipt roll is then loaded and ready for printing.
Step 3.
7

8
Step 4.
A920 Launcher.
When A920 completes the start-up process the
‘Launcher’ will be displayed. The Launcher allows the
user to configure items such as the Wi-Fi or cellular
settings before loading the main application.
Day and date Info bar
Menu
Time
Battery
charge
Cellular
connection
WiFi
connection
Load button
Current versions
A920

A920
Step 5.
Completing set up.
The following steps are required to complete the
setup of your A920 terminal. The A920 supports
connections via WiFi and/or cellular (via a SIM).
If your terminal is utilising a cellular connection,
please refer to the below instructions. If not, then
please continue to page 13 – ‘Using WiFi’.
Using cellular connection (SIM)
The SIM setup process is made up of two main
stages - the first the configuration of the Access Point
Name(s) (APN) used by the SIM and the second
optional step is to manually choose the cellular
network the SIM should initially connect to.
1. Access Point Name (APN) set up
The SIM requires the APN information in order to
establish a connection with the cellular network and
in turn provide the internet connectivity.
Select the menu icon on
the main A920 Launcher
screen and choose APN
Settings.
12
The APN menu is then
displayed.
To add a new APN, click
the button at the top of
the screen.
9

10
Access Point Name (APN) set up (continued)
4
Once all details have
been added click the
button to return to the
A920 Launcher.
3
Set the configuration
items as per the advice
from your SIM provider.
A920
Step 5.

A920
2. Selecting the cellular network
1
Select the menu icon on
the main A920 Launcher
screen and choose
Cellular Settings.
3
The terminal will then
scan for available
networks, this process
can take a few minutes.
4
Once complete the
terminal will display the
available networks.
Select the network that
you wish to connect to.
2
The Cellular Network
Settings menu will
then load. Now select
Network Operators.
Step 5.
11

12
Selecting the cellular network (continued)
5
The connection will be
attempted. If successful
the Cellular Network
Settings menu will
be displayed and the
connection shown in the
header.
If the connection is
unsuccessful, please try
again or choose another
network/band.
6
Once connected, press
the left arrow at the
bottom of the screen
to return to the A920
Launcher.
A920
Step 5.

A920
Using WiFi
Your A920 supports connections to both 2.4Ghz and
5Ghz Wi-Fi networks and can be programmed with
multiple network configurations for devices that are
used in more than one location.
The A920 will always treats WiFi as the primary
connection type where present, with the cellular
connection used as backup.
To configure the WiFi connection, follow these steps:
Select the menu icon on
the main A920 Launcher
screen and choose WiFi
Settings.
12
By default, the WiFi
module will be disabled
as shown by the Off
message in the header
bar. To enable WiFi, press
the slider on the right-
hand side of the screen.
Step 5.
13

14
Using Wifi (continued)
3
The terminal will scan
for available networks
and after a moment a
list will be displayed.
5
The connection process
will then start.
6
After a moment, the
terminal will be complete
the connection using
DHCP and return to the
Wi-Fi menu showing
a status of Connected
against the chosen
network.
4
Choose the network
required and enter
the password when
prompted.
When complete press
Connect.
A920
Step 5.

A920
Using Wifi (continued)
7
Press the left arrow at
the bottom of the screen
to return to the A920
Launcher.
The A920 also allows the use of static IP details, if
this is required please refer to the full The A920 User
Guide for more information.
Step 5.
15

A920
16
Logging on.
1
Press the Go button to
load the application.
2
The login screen will be
displayed.
Enter the User ID and
Password supplied via
email.
Select Save Credentials
to store login details and
the A920 will use them
automatically in future.
After a moment, the
main A920 screen will
be displayed.
34
If the details entered
during the login are
incorrect, the A920 will
confirm using the screen
shown here before
returning to the login
screen to retry.
Step 6.

A920
Processing transactions.
Chip and PIN sale
Press the Sale button to
start the transaction.
Alternatively, a
transaction can be
initiated by the insertion
of a payment card into
the Chip (ICC) card
reader at the base of the
terminal.
12
Enter the amount of the
sale using the onscreen
keypad. The A920
automatically adds the
decimal point for you.
Press the Done button to
continue.
Step 7.
17

A920
18
Chip and PIN sale (continued)
3
If configured to do so,
the A920 will prompt for
the optional provision
of a reference for the
transaction.
If a reference is not
required press the Skip
button.
5
Once the card is inserted
the A920 will read the
card.
Please wait and do not
remove the card whilst
this is in progress.
6
If the cashback feature
has been enabled and a
supporting debit card is
presented, the A920 will
prompt for cashback.
If yes, press the YES
button. If no press the
NO button and skip to
step 08.
4
If the cardholder’s card
has previously been
inserted, skip to step 05.
Otherwise the A920 will
prompt for the card to be
presented.
Step 7.

A920
Chip and PIN sale (continued)
7
If YES was pressed,
enter the amount of
cashback required.
Press the Done button to
continue.
8
The A920 will then
begin processing the
transaction.
10
The A920 will confirm
the result of the
transaction.
9
On the Enter PIN screen
pass the terminal to the
cardholder and ask them
to enter their PIN.
Once the PIN has been
entered the Back Arrow
button needs to be
pressed.
Step 7.
19

20
A920
Chip and PIN sale (continued)
The A920 will then print
the cardholder copy of
the receipt.
11
13
The A920 then prints
the merchant copy.
The A920 then asks for
the card to be removed.
The A920 then prompts
the merchant to remove
the cardholder copy of
the receipt.
Press OK to continue.
12
14
Step 7.