barclaycard 1-2-1 User manual

1-2-1 Portable
Quick set-up guide and fast facts guide
payment acceptance
This document is available in large print, Braille and audio by calling 0844 811 6666.*
*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on
non-BT phone lines may be dierent. Calls may be monitored and/or recorded.
Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which
is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Oce: 1 Churchill Place, London E14 5HP.
BCD114569FCTB06. Created 11/13. 34818BD.
Useful numbers:
Authorisation: 0844 822 2000
Chargebacks: 01604 614012
American Express: 01273 675533
Diners: 0845 850 0195
Problems with installation of 1-2-1 Portable
Terminal Display Prompt
Contacting GEMS Line
Disconnected Check
Telephone Line Press Clear
to Redial
(TELEPHONE CONNECTION METHOD ONLY)
Possible Causes
The telephone cable is not
plugged into the socket.
What To Do
Connect the telephone cable and then press the yellow
CLEAR button to continue. If the problems persist,
connect your telephone to the socket and check
whether it has a dialling tone. If there is no tone then the
fault might be with your socket and not the terminal.
Press the green ENTER button to select YES and
restart the installation process. After three attempts the
terminal will prompt you to contact the Helpdesk. Do
not select NO as this will ask for a function code – this
should only be used under direction of the Helpdesk.
Unable to Connect (with Print Out)
Error code 3
(IP CONNECTION METHOD ONLY)
Error code 4
(IP CONNECTION METHOD ONLY)
Error code 24
(IP CONNECTION METHOD ONLY)
81
(IP CONNECTION METHOD ONLY)
Possible Causes
Timeout (non-specic)
Timeout (non-specic)
DNS resolution failure
DNS resolution failure
What To Do
– Check to ensure Ethernet cable is connected
correctly into terminal and modem/network router
– Power terminal o and on
– Check to ensure modem/port/network is working
– Ensure you have internet connectivity (e.g. try
checking your emails)
– Ensure DHCP is enabled on your network
– Ensure relevant ports are opened for incoming and
outgoing trac.
– Ensure relevant URLs rules are enabled on your
network
Common prompts and troubleshooting
Terminal Display Prompt
Call Auth Centre
Possible Causes/Action
Assistance required.
What To Do
Call Helpdesk
Faulty Card
Not Authorised
Referral B
Assistance required.
The card is not inserted into the PIN
pad or has been swiped incorrectly.
The card issuer has declined to
authorise the transaction.
Assistance required.
Call the Authorisation Centre on the number displayed
by the terminal. Once you have spoken to the
Authorisation Centre, press the green ENTER button
and follow the prompts displayed by the terminal.
Please contact your Helpdesk on the number
displayed by the terminal.
Insert or swipe the card again. If the problem persists
press the green ENTER button and key the card details
(please refer to the relevant section of the user guide).
Ask the customer to pay by some other means and
press the yellow CLEAR button.
Call the Authorisation Centre on the number displayed
by the terminal. When your call is answered please
quote Referral B.
Another piece of equipment that shares the telephone
line may be in use e.g. fax machine. Check that the
terminal is plugged into the telephone line. Check there
is a dial tone on the telephone line.
Process the card as a Chip and PIN transaction.
Routine Check. Insert Or Swipe
(as seen on the terminal display)
Occasionally the card will require an
additional routine security check.
Installation Failed
Restart Install?
Enter = YES Clear = NO
Key in Function Code and
then press ENTER
There has been a problem with
the installation of your terminal.
Line In Use
(TELEPHONE
CONNECTION
METHOD ONLY)
The terminal cannot detect a
dial tone.
Banking
Banking must be carried out at the end of each
business day. Just follow these simple steps:
– At the READY prompt, press MENU button until the
system menu is displayed.
– Use the arrow button to select the “Totals” option and
when highlighted, press the green ENTER button
to select.
– The “End Of Day Banking” option will now be
highlighted. Press the green ENTER button.
– Swipe the Supervisor card.
– The terminal will display “End Of Day Banking?” Press
the green ENTER button to select.
– The terminal will now give you two options. The rst
is the option to bank all by pressing the green ENTER
button. The second option is to bank by each acquirer
separately by pressing the yellow CLEAR button. If
you choose to bank by each acquirer you will need
to select yes or no as required. Just press either the
green ENTER or the yellow CLEAR button at each
prompt.
– Your terminal may now dial out.
– Your terminal will now print an “End Of Day Banking”
report for your records.
How to print a transaction log
To help with reconciliation or to conrm the status of a
transaction, a log of the last 100 transactions can be
produced. Here’s how:
– At the READY prompt, press the MENU button until
the system menu is displayed.
– Using the button, select the “Select Function”
option and then press the green ENTER button.
– The terminal will prompt you to enter a function code.
Key in “16” and then press the green ENTER button.
– Swipe the Supervisor card through the terminal.
– The terminal will now display an acquirer. If you wish
to print a transaction log for this acquirer press the
green ENTER button; if not press the yellow CLEAR
button and the next acquirer will be displayed.
– Once you have selected an acquirer, the terminal will
print a report detailing the last 20 transactions. If
there are more transactions the terminal will display
the CONTINUE prompt. If you want to continue,
press the green ENTER button again and the terminal
will print the next 20 transactions. (The CONTINUE
prompt may be displayed up to four times to produce
a log of the last 100 transactions.)
– The terminal will now provide you with the option to
print a transaction log for another acquirer. Repeat
the above steps as required.
– The terminal will automatically return to the
READY prompt.
Payment Security Data Security
Standards (PCI-DSS)
The Payment Card Industry Data Security Standards
(PCI-DSS) aect all businesses, from sole traders to
large corporations.
PCI DSS is mandatory and applies to all commercial
operations that store, process or transmit cardholder
data. It applies equally to manual processing and
storage of cardholder information as well as electronic
methods of processing and storage.
The use of a PCI-DSS compliant product or Payment
Service Provider helps reduce the scope of your
compliance obligations; however as a minimum you
or your head oce should complete the appropriate
annual Self Assessment Questionnaire or a Report of
Compliance from a Qualied Security Assessor.
For further information, see: http://www.barclaycard.
co.uk/business/accepting-payments/pci-dss/
1-2-1 Portable
Quick set-up guide and fast facts guide
payment acceptance
This document is available in large print, Braille and audio by calling
0844 811 6666.*
*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on
non-BT phone lines may be dierent. Calls may be monitored and/or recorded.
Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which
is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Oce: 1 Churchill Place, London E14 5HP.
BCD114569FCTB06. Created 11/13. 34818BD.
Useful numbers:
Authorisation: 0844 822 2000
Chargebacks: 01604 614012
American Express: 01273 675533
Diners: 0845 850 0195
Problems with installation of 1-2-1 Portable
Terminal Display Prompt
Contacting GEMS Line
Disconnected Check
Telephone Line Press Clear
to Redial
(TELEPHONE CONNECTION METHOD ONLY)
Possible Causes
The telephone cable is not
plugged into the socket.
What To Do
Connect the telephone cable and then press the yellow
CLEAR button to continue. If the problems persist,
connect your telephone to the socket and check
whether it has a dialling tone. If there is no tone then the
fault might be with your socket and not the terminal.
Press the green ENTER button to select YES and
restart the installation process. After three attempts the
terminal will prompt you to contact the Helpdesk. Do
not select NO as this will ask for a function code – this
should only be used under direction of the Helpdesk.
Unable to Connect (with Print Out)
Error code 3
(IP CONNECTION METHOD ONLY)
Error code 4
(IP CONNECTION METHOD ONLY)
Error code 24
(IP CONNECTION METHOD ONLY)
81
(IP CONNECTION METHOD ONLY)
Possible Causes
Timeout (non-specic)
Timeout (non-specic)
DNS resolution failure
DNS resolution failure
What To Do
– Check to ensure Ethernet cable is connected
correctly into terminal and modem/network router
– Power terminal o and on
– Check to ensure modem/port/network is working
– Ensure you have internet connectivity (e.g. try
checking your emails)
– Ensure DHCP is enabled on your network
– Ensure relevant ports are opened for incoming and
outgoing trac.
– Ensure relevant URLs rules are enabled on your
network
Common prompts and troubleshooting
Terminal Display Prompt
Call Auth Centre
Possible Causes/Action
Assistance required.
What To Do
Call Helpdesk
Faulty Card
Not Authorised
Referral B
Assistance required.
The card is not inserted into the PIN
pad or has been swiped incorrectly.
The card issuer has declined to
authorise the transaction.
Assistance required.
Call the Authorisation Centre on the number displayed
by the terminal. Once you have spoken to the
Authorisation Centre, press the green ENTER button
and follow the prompts displayed by the terminal.
Please contact your Helpdesk on the number
displayed by the terminal.
Insert or swipe the card again. If the problem persists
press the green ENTER button and key the card details
(please refer to the relevant section of the user guide).
Ask the customer to pay by some other means and
press the yellow CLEAR button.
Call the Authorisation Centre on the number displayed
by the terminal. When your call is answered please
quote Referral B.
Another piece of equipment that shares the telephone
line may be in use e.g. fax machine. Check that the
terminal is plugged into the telephone line. Check there
is a dial tone on the telephone line.
Process the card as a Chip and PIN transaction.
Routine Check. Insert Or Swipe
(as seen on the terminal display)
Occasionally the card will require an
additional routine security check.
Installation Failed
Restart Install?
Enter = YES Clear = NO
Key in Function Code and
then press ENTER
There has been a problem with
the installation of your terminal.
Line In Use
(TELEPHONE
CONNECTION
METHOD ONLY)
The terminal cannot detect a
dial tone.
Banking
Banking must be carried out at the end of each
business day. Just follow these simple steps:
– At the READY prompt, press MENU button until the
system menu is displayed.
– Use the arrow button to select the “Totals” option and
when highlighted, press the green ENTER button
to select.
– The “End Of Day Banking” option will now be
highlighted. Press the green ENTER button.
– Swipe the Supervisor card.
– The terminal will display “End Of Day Banking?” Press
the green ENTER button to select.
– The terminal will now give you two options. The rst
is the option to bank all by pressing the green ENTER
button. The second option is to bank by each acquirer
separately by pressing the yellow CLEAR button. If
you choose to bank by each acquirer you will need
to select yes or no as required. Just press either the
green ENTER or the yellow CLEAR button at each
prompt.
– Your terminal may now dial out.
– Your terminal will now print an “End Of Day Banking”
report for your records.
How to print a transaction log
To help with reconciliation or to conrm the status of a
transaction, a log of the last 100 transactions can be
produced. Here’s how:
– At the READY prompt, press the MENU button until
the system menu is displayed.
– Using the button, select the “Select Function”
option and then press the green ENTER button.
– The terminal will prompt you to enter a function code.
Key in “16” and then press the green ENTER button.
– Swipe the Supervisor card through the terminal.
– The terminal will now display an acquirer. If you wish
to print a transaction log for this acquirer press the
green ENTER button; if not press the yellow CLEAR
button and the next acquirer will be displayed.
– Once you have selected an acquirer, the terminal will
print a report detailing the last 20 transactions. If
there are more transactions the terminal will display
the CONTINUE prompt. If you want to continue,
press the green ENTER button again and the terminal
will print the next 20 transactions. (The CONTINUE
prompt may be displayed up to four times to produce
a log of the last 100 transactions.)
– The terminal will now provide you with the option to
print a transaction log for another acquirer. Repeat
the above steps as required.
– The terminal will automatically return to the
READY prompt.
Payment Security Data Security
Standards (PCI-DSS)
The Payment Card Industry Data Security Standards
(PCI-DSS) aect all businesses, from sole traders to
large corporations.
PCI DSS is mandatory and applies to all commercial
operations that store, process or transmit cardholder
data. It applies equally to manual processing and
storage of cardholder information as well as electronic
methods of processing and storage.
The use of a PCI-DSS compliant product or Payment
Service Provider helps reduce the scope of your
compliance obligations; however as a minimum you
or your head oce should complete the appropriate
annual Self Assessment Questionnaire or a Report of
Compliance from a Qualied Security Assessor.
For further information, see: http://www.barclaycard.
co.uk/business/accepting-payments/pci-dss/
1-2-1 Portable
Quick set-up guide and fast facts guide
payment acceptance
This document is available in large print, Braille and audio by calling 0844 811 6666.*
*For BT business customers, calls will cost no more than 5.5p per minute, minimum call charge 6p (current at November 2013). The price on
non-BT phone lines may be dierent. Calls may be monitored and/or recorded.
Barclaycard is a trading name of Barclays Bank PLC. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register Number: 122702) and adhere to the Lending Code which
is monitored and enforced by the Lending Standards Board. Registered in England No: 1026167. Registered Oce: 1 Churchill Place, London E14 5HP.
BCD114569FCTB06. Created 11/13. 34818BD.
Useful numbers:
Authorisation: 0844 822 2000
Chargebacks: 01604 614012
American Express: 01273 675533
Diners: 0845 850 0195
Problems with installation of 1-2-1 Portable
Terminal Display Prompt
Contacting GEMS Line
Disconnected Check
Telephone Line Press Clear
to Redial
(TELEPHONE CONNECTION METHOD ONLY)
Possible Causes
The telephone cable is not
plugged into the socket.
What To Do
Connect the telephone cable and then press the yellow
CLEAR button to continue. If the problems persist,
connect your telephone to the socket and check
whether it has a dialling tone. If there is no tone then the
fault might be with your socket and not the terminal.
Press the green ENTER button to select YES and
restart the installation process. After three attempts the
terminal will prompt you to contact the Helpdesk. Do
not select NO as this will ask for a function code – this
should only be used under direction of the Helpdesk.
Unable to Connect (with Print Out)
Error code 3
(IP CONNECTION METHOD ONLY)
Error code 4
(IP CONNECTION METHOD ONLY)
Error code 24
(IP CONNECTION METHOD ONLY)
81
(IP CONNECTION METHOD ONLY)
Possible Causes
Timeout (non-specic)
Timeout (non-specic)
DNS resolution failure
DNS resolution failure
What To Do
– Check to ensure Ethernet cable is connected
correctly into terminal and modem/network router
– Power terminal o and on
– Check to ensure modem/port/network is working
– Ensure you have internet connectivity (e.g. try
checking your emails)
– Ensure DHCP is enabled on your network
– Ensure relevant ports are opened for incoming and
outgoing trac.
– Ensure relevant URLs rules are enabled on your
network
Common prompts and troubleshooting
Terminal Display Prompt
Call Auth Centre
Possible Causes/Action
Assistance required.
What To Do
Call Helpdesk
Faulty Card
Not Authorised
Referral B
Assistance required.
The card is not inserted into the PIN
pad or has been swiped incorrectly.
The card issuer has declined to
authorise the transaction.
Assistance required.
Call the Authorisation Centre on the number displayed
by the terminal. Once you have spoken to the
Authorisation Centre, press the green ENTER button
and follow the prompts displayed by the terminal.
Please contact your Helpdesk on the number
displayed by the terminal.
Insert or swipe the card again. If the problem persists
press the green ENTER button and key the card details
(please refer to the relevant section of the user guide).
Ask the customer to pay by some other means and
press the yellow CLEAR button.
Call the Authorisation Centre on the number displayed
by the terminal. When your call is answered please
quote Referral B.
Another piece of equipment that shares the telephone
line may be in use e.g. fax machine. Check that the
terminal is plugged into the telephone line. Check there
is a dial tone on the telephone line.
Process the card as a Chip and PIN transaction.
Routine Check. Insert Or Swipe
(as seen on the terminal display)
Occasionally the card will require an
additional routine security check.
Installation Failed
Restart Install?
Enter = YES Clear = NO
Key in Function Code and
then press ENTER
There has been a problem with
the installation of your terminal.
Line In Use
(TELEPHONE
CONNECTION
METHOD ONLY)
The terminal cannot detect a
dial tone.
Banking
Banking must be carried out at the end of each
business day. Just follow these simple steps:
– At the READY prompt, press MENU button until the
system menu is displayed.
– Use the arrow button to select the “Totals” option and
when highlighted, press the green ENTER button
to select.
– The “End Of Day Banking” option will now be
highlighted. Press the green ENTER button.
– Swipe the Supervisor card.
– The terminal will display “End Of Day Banking?” Press
the green ENTER button to select.
– The terminal will now give you two options. The rst
is the option to bank all by pressing the green ENTER
button. The second option is to bank by each acquirer
separately by pressing the yellow CLEAR button. If
you choose to bank by each acquirer you will need
to select yes or no as required. Just press either the
green ENTER or the yellow CLEAR button at each
prompt.
– Your terminal may now dial out.
– Your terminal will now print an “End Of Day Banking”
report for your records.
How to print a transaction log
To help with reconciliation or to conrm the status of a
transaction, a log of the last 100 transactions can be
produced. Here’s how:
– At the READY prompt, press the MENU button until
the system menu is displayed.
– Using the button, select the “Select Function”
option and then press the green ENTER button.
– The terminal will prompt you to enter a function code.
Key in “16” and then press the green ENTER button.
– Swipe the Supervisor card through the terminal.
– The terminal will now display an acquirer. If you wish
to print a transaction log for this acquirer press the
green ENTER button; if not press the yellow CLEAR
button and the next acquirer will be displayed.
– Once you have selected an acquirer, the terminal will
print a report detailing the last 20 transactions. If
there are more transactions the terminal will display
the CONTINUE prompt. If you want to continue,
press the green ENTER button again and the terminal
will print the next 20 transactions. (The CONTINUE
prompt may be displayed up to four times to produce
a log of the last 100 transactions.)
– The terminal will now provide you with the option to
print a transaction log for another acquirer. Repeat
the above steps as required.
– The terminal will automatically return to the
READY prompt.
Payment Security Data Security
Standards (PCI-DSS)
The Payment Card Industry Data Security Standards
(PCI-DSS) aect all businesses, from sole traders to
large corporations.
PCI DSS is mandatory and applies to all commercial
operations that store, process or transmit cardholder
data. It applies equally to manual processing and
storage of cardholder information as well as electronic
methods of processing and storage.
The use of a PCI-DSS compliant product or Payment
Service Provider helps reduce the scope of your
compliance obligations; however as a minimum you
or your head oce should complete the appropriate
annual Self Assessment Questionnaire or a Report of
Compliance from a Qualied Security Assessor.
For further information, see: http://www.barclaycard.
co.uk/business/accepting-payments/pci-dss/

Contents
1-2-1 Portable handset and base unit.
– Power supply unit, specially designed for this
terminal and should not be used with any other
equipment.
– Phone cable, splitter and Ethernet cable.
– Supervisor and training cards.
– Card reader, thermal printer head/terminal
cleaners and paper roll.
– User guide.
Welcome
Inside this box you will nd everything you need to set
up your 1-2-1 Portable terminal.
How to install your 1-2-1
Portable terminal
This should take about 5-10 minutes.
Before you start, please make sure you have your Merchant Number to hand. You’ll nd it on your welcome letter
or on the plate on your manual imprinter.
1. Place the handset onto the base unit
and press the green ENTER button.
The terminal handset will now assign
to the base unit.
2. Once your terminal is powered up
the Connection Method menu will
be displayed. Using the arrow key,
select “Telephone”, if using a standard
telephone line or “Ethernet” to connect
to your broadband router/network
point. Press the green ENTER button.
3. If you selected “Ethernet”, go straight
to point 6. If you selected “Telephone”,
your terminal will display “Terminal
Installation. Plug in Phone Line”.
4. Your terminal will prompt
“Dial Prex Required”.
Option 1: If your terminal is connected
via a direct line, select NO by pressing
the yellow CLEAR button.
Option 2: If your terminal is connected
to a switchboard/PABX, select YES by
pressing the green ENTER button. If
you selected this option, key in the
number used to obtain an outside line
(this is usually a 9) followed by the
green ENTER button.
5. Your terminal will prompt: “Does
the Tel. Line have Call Waiting or
1571?” If your telephone line has either
of these services press the green
ENTER button. If not, press
the yellow CLEAR button and go
to point 7.
6. If you selected “Ethernet”, your
terminal will display “Terminal Instal-
lation. Plug in Network Cable”. Make
sure your Ethernet cable is securely
plugged into your network router/
modem. Press the green ENTER
button.
7. Key in your Merchant Number and
press the green ENTER button.
8. Your terminal will now connect to
GEMS and display various
messages.
9. Your terminal will print a receipt to
show that the conguration
is complete.
10.Your terminal will now contact the
card companies for each of the card
types your terminal accepts and will
print another receipt to conrm
card acceptance.
11. Your terminal will now display
READY and the Barclaycard logo.
It is now ready for you to use.
Place Handset on a
Base with a
Telephone Line
and Press ENTER.
Connection Method
Telephone (PPP)
Local Network.
Terminal Installation
Plug in Phone Line
And press ENTER
IMPORTANT information for IP/broadband users.
Do you have a standard ADSL/router congurations
similar to home broadband?
Yes? Then you should be able to “plug and play”
without needing to amend any network congurations.
Unsure? Then it may be useful to coordinate with your
IT department or Internet Service Provider (ISP) to check
the below:
DHCP (Dynamic Host Conguration Protocol) – DHCP
should be enabled on the router/modem as the terminal
uses dynamic IP and will not work using static IP.
MAC Address Blocking/Filtering – does your router/
modem use MAC address blocking/ltering? This usually
only applies to large/company networks. If MAC address
blocking is used on the network, the terminals’ MAC
address must be “Allowed” onto the Network by your
IT Department.
Firewall Settings – if you have Firewall in place then it
may block the terminal from communicating with our
systems. For further information please contact our
Customer Service Team on 0844 811 6666.*
Connecting your equipment
IMPORTANT: Do not switch on the power at the mains
until you have followed the simple steps below:
1. Connect the power supply unit into the base unit.
2. Put the plug into your power source.
3. Both a standard phone line cable and an Ethernet
cable are connected to your terminal. Please select
the relevant cable and plug it into your telephone wall
socket or network router/network point as required.
4. Place the handset on the base.
5. Place the terminal in a clear area where the display
can be read and the keypad and card swipe are easily
accessible for your customers.
If you experience any problems during the installation
process, please contact Customer Services on
0844 811 6666.*
Please be near the terminal when you call and have the
following ready:
– Your Merchant Number as shown on your welcome
letter or on the plate of your manual imprinter
(if the terminal is installed this is shown on your
terminal display). You can keep a record of it here:
– Your Terminal Supervisor card.
Dial Prex Required
ENTER = Yes
CLEAR = No
Key in Number
used to get and
Outside Line
And press ENTER.
Does Tel. Line have
Call Waiting or 1571?
ENTER = Yes
CLEAR = NO
Terminal Installation
Plug in Network
Cable
And press ENTER
Terminal Installation
Key in Merchant No
And press ENTER
Terminal Installation
Connecting to GEMS
Terminal Installation
Connecting to
<Aquirer name>
Please wait...
READY
MERCHANT NUMBER:
<Your Merchant No>
Your quick guide to the dierent
ways of using 1-2-1 Portable
Chip & PIN transactions
– At the READY prompt, key in the amount and
press the green ENTER button.
– Insert the customer’s chip card into the card
reader. Your terminal may be congured for
waiter ID. If you see this prompt, key in the
relevant waiter ID and then press the green
ENTER button.
– Pass the terminal to the customer to conrm
the amount; the customer will need to press
the green ENTER button to conrm.
– Your terminal will now ask the customer
whether they wish to leave a gratuity. If the
customer does not want to add a gratuity
they will be required to press the yellow
CLEAR button. If they do want to leave a
gratuity they will need to press the green
ENTER button and key in the amount of the
gratuity.
– Your terminal will now display the total
amount and will prompt your customer to
enter their PIN number into the terminal and
conrm by pressing the green ENTER button.
Follow the terminal prompts to complete
the transaction.
Chip & Signature transactions
– At the READY prompt, key in the amount
and press the green ENTER button.
– Insert cardholder’s chip card into the
card reader.
– When prompted, tear o the merchant
receipt and obtain cardholder signature.
– Remove the customer card from the card
reader and check signature.
Follow the terminal prompts to complete
the transaction.
Mail order/Telephone order
– Press MENU.
– Select the transaction type and press the
green ENTER button.
– Key in amount and press the green ENTER
button.
– Key in the customer’s card number and
press the green ENTER button.
– Key in expiry date and press the green
ENTER button.
Follow the terminal prompts to complete
the transaction.
Contactless transactions
Contactless transactions are currently
allowed only for sales up to £20.
– At the READY prompt, key in the amount and
press the green ENTER button.
– The cardholder should hold their card against
the contactless symbol showing on the
combined reader display (within 4cm).
– The terminal will “BLEEP” to acknowledge the
transaction and the row of LED lights
will ash.
If the card is removed too quickly a message will
appear on the display and the cardholder will be
asked to present the card again.
The terminal will only print a merchant receipt.
Press MENU if a cardholder copy is required.
Follow the terminal prompts to complete
the transaction.
To print a cardholder receipt, at the READY
prompt press the key and a customer receipt
will be printed. Press ENTER to return to the
READY prompt.
Contents
1-2-1 Portable handset and base unit.
– Power supply unit, specially designed for this
terminal and should not be used with any other
equipment.
– Phone cable, splitter and Ethernet cable.
– Supervisor and training cards.
– Card reader, thermal printer head/terminal
cleaners and paper roll.
– User guide.
Welcome
Inside this box you will nd everything you need to set
up your 1-2-1 Portable terminal.
How to install your 1-2-1
Portable terminal
This should take about 5-10 minutes.
Before you start, please make sure you have your Merchant Number to hand. You’ll nd it on your welcome letter
or on the plate on your manual imprinter.
1.
Place the handset onto the base unit
and press the green ENTER button.
The terminal handset will now assign
to the base unit.
2.
Once your terminal is powered up
the Connection Method menu will
be displayed. Using the arrow key,
select “Telephone”, if using a standard
telephone line or “Ethernet” to connect
to your broadband router/network
point. Press the green ENTER button.
3.
If you selected “Ethernet”, go straight
to point 6. If you selected “Telephone”,
your terminal will display “Terminal
Installation. Plug in Phone Line”.
4.
Your terminal will prompt
“Dial Prex Required”.
Option 1
: If your terminal is connected
via a direct line, select NO by pressing
the yellow CLEAR button.
Option 2
: If your terminal is connected
to a switchboard/PABX, select YES by
pressing the green ENTER button. If
you selected this option, key in the
number used to obtain an outside line
(this is usually a 9) followed by the
green ENTER button.
5.
Your terminal will prompt: “Does
the Tel. Line have Call Waiting or
1571?” If your telephone line has either
of these services press the green
ENTER button. If not, press
the yellow CLEAR button and go
to point 7.
6. If you selected “Ethernet”, your
terminal will display “Terminal Instal-
lation. Plug in Network Cable”. Make
sure your Ethernet cable is securely
plugged into your network router/
modem. Press the green ENTER
button.
7. Key in your Merchant Number and
press the green ENTER button.
8. Your terminal will now connect to
GEMS and display various
messages.
9. Your terminal will print a receipt to
show that the conguration
is complete.
10.Your terminal will now contact the
card companies for each of the card
types your terminal accepts and will
print another receipt to conrm
card acceptance.
11. Your terminal will now display
READY and the Barclaycard logo.
It is now ready for you to use.
Place Handset on a
Base with a
Telephone Line
and Press ENTER.
Connection Method
Telephone (PPP)
Local Network.
Terminal Installation
Plug in Phone Line
And press ENTER
IMPORTANT information for IP/broadband users.
Do you have a standard ADSL/router congurations
similar to home broadband?
Yes? Then you should be able to “plug and play”
without needing to amend any network congurations.
Unsure? Then it may be useful to coordinate with your
IT department or Internet Service Provider (ISP) to check
the below:
DHCP (Dynamic Host Conguration Protocol) – DHCP
should be enabled on the router/modem as the terminal
uses dynamic IP and will not work using static IP.
MAC Address Blocking/Filtering – does your router/
modem use MAC address blocking/ltering? This usually
only applies to large/company networks. If MAC address
blocking is used on the network, the terminals’ MAC
address must be “Allowed” onto the Network by your
IT Department.
Firewall Settings – if you have Firewall in place then it
may block the terminal from communicating with our
systems. For further information please contact our
Customer Service Team on 0844 811 6666.*
Connecting your equipment
IMPORTANT: Do not switch on the power at the mains
until you have followed the simple steps below:
1. Connect the power supply unit into the base unit.
2. Put the plug into your power source.
3. Both a standard phone line cable and an Ethernet
cable are connected to your terminal. Please select
the relevant cable and plug it into your telephone wall
socket or network router/network point as required.
4. Place the handset on the base.
5. Place the terminal in a clear area where the display
can be read and the keypad and card swipe are easily
accessible for your customers.
If you experience any problems during the installation
process, please contact Customer Services on
0844 811 6666.*
Please be near the terminal when you call and have the
following ready:
– Your Merchant Number as shown on your welcome
letter or on the plate of your manual imprinter
(if the terminal is installed this is shown on your
terminal display). You can keep a record of it here:
– Your Terminal Supervisor card.
Dial Prex Required
ENTER = Yes
CLEAR = No
Key in Number
used to get and
Outside Line
And press ENTER.
Does Tel. Line have
Call Waiting or 1571?
ENTER = Yes
CLEAR = NO
Terminal Installation
Plug in Network
Cable
And press ENTER
Terminal Installation
Key in Merchant No
And press ENTER
Terminal Installation
Connecting to GEMS
Terminal Installation
Connecting to
<Aquirer name>
Please wait...
READY
MERCHANT NUMBER:
<Your Merchant No>
Your quick guide to the dierent
ways of using 1-2-1 Portable
Chip & PIN transactions
– At the READY prompt, key in the amount and
press the green ENTER button.
– Insert the customer’s chip card into the card
reader. Your terminal may be congured for
waiter ID. If you see this prompt, key in the
relevant waiter ID and then press the green
ENTER button.
– Pass the terminal to the customer to conrm
the amount; the customer will need to press
the green ENTER button to conrm.
– Your terminal will now ask the customer
whether they wish to leave a gratuity. If the
customer does not want to add a gratuity
they will be required to press the yellow
CLEAR button. If they do want to leave a
gratuity they will need to press the green
ENTER button and key in the amount of the
gratuity.
– Your terminal will now display the total
amount and will prompt your customer to
enter their PIN number into the terminal and
conrm by pressing the green ENTER button.
Follow the terminal prompts to complete
the transaction.
Chip & Signature transactions
– At the READY prompt, key in the amount
and press the green ENTER button.
– Insert cardholder’s chip card into the
card reader.
– When prompted, tear o the merchant
receipt and obtain cardholder signature.
– Remove the customer card from the card
reader and check signature.
Follow the terminal prompts to complete
the transaction.
Mail order/Telephone order
– Press MENU.
– Select the transaction type and press the
green ENTER button.
– Key in amount and press the green ENTER
button.
– Key in the customer’s card number and
press the green ENTER button.
– Key in expiry date and press the green
ENTER button.
Follow the terminal prompts to complete
the transaction.
Contactless transactions
Contactless transactions are currently
allowed only for sales up to £20.
– At the READY prompt, key in the amount and
press the green ENTER button.
– The cardholder should hold their card against
the contactless symbol showing on the
combined reader display (within 4cm).
– The terminal will “BLEEP” to acknowledge the
transaction and the row of LED lights
will ash.
If the card is removed too quickly a message will
appear on the display and the cardholder will be
asked to present the card again.
The terminal will only print a merchant receipt.
Press MENU if a cardholder copy is required.
Follow the terminal prompts to complete
the transaction.
To print a cardholder receipt, at the READY
prompt press the key and a customer receipt
will be printed. Press ENTER to return to the
READY prompt.
Contents
1-2-1 Portable handset and base unit.
– Power supply unit, specially designed for this
terminal and should not be used with any other
equipment.
– Phone cable, splitter and Ethernet cable.
– Supervisor and training cards.
– Card reader, thermal printer head/terminal
cleaners and paper roll.
– User guide.
Welcome
Inside this box you will nd everything you need to set
up your 1-2-1 Portable terminal.
How to install your 1-2-1
Portable terminal
This should take about 5-10 minutes.
Before you start, please make sure you have your Merchant Number to hand. You’ll nd it on your welcome letter
or on the plate on your manual imprinter.
1. Place the handset onto the base unit
and press the green ENTER button.
The terminal handset will now assign
to the base unit.
2. Once your terminal is powered up
the Connection Method menu will
be displayed. Using the arrow key,
select “Telephone”, if using a standard
telephone line or “Ethernet” to connect
to your broadband router/network
point. Press the green ENTER button.
3. If you selected “Ethernet”, go straight
to point 6. If you selected “Telephone”,
your terminal will display “Terminal
Installation. Plug in Phone Line”.
4. Your terminal will prompt
“Dial Prex Required”.
Option 1: If your terminal is connected
via a direct line, select NO by pressing
the yellow CLEAR button.
Option 2: If your terminal is connected
to a switchboard/PABX, select YES by
pressing the green ENTER button. If
you selected this option, key in the
number used to obtain an outside line
(this is usually a 9) followed by the
green ENTER button.
5. Your terminal will prompt: “Does
the Tel. Line have Call Waiting or
1571?” If your telephone line has either
of these services press the green
ENTER button. If not, press
the yellow CLEAR button and go
to point 7.
6. If you selected “Ethernet”, your
terminal will display “Terminal Instal-
lation. Plug in Network Cable”. Make
sure your Ethernet cable is securely
plugged into your network router/
modem. Press the green ENTER
button.
7. Key in your Merchant Number and
press the green ENTER button.
8. Your terminal will now connect to
GEMS and display various
messages.
9. Your terminal will print a receipt to
show that the conguration
is complete.
10.Your terminal will now contact the
card companies for each of the card
types your terminal accepts and will
print another receipt to conrm
card acceptance.
11. Your terminal will now display
READY and the Barclaycard logo.
It is now ready for you to use.
Place Handset on a
Base with a
Telephone Line
and Press ENTER.
Connection Method
Telephone (PPP)
Local Network.
Terminal Installation
Plug in Phone Line
And press ENTER
IMPORTANT information for IP/broadband users.
Do you have a standard ADSL/router congurations
similar to home broadband?
Yes? Then you should be able to “plug and play”
without needing to amend any network congurations.
Unsure? Then it may be useful to coordinate with your
IT department or Internet Service Provider (ISP) to check
the below:
DHCP (Dynamic Host Conguration Protocol) – DHCP
should be enabled on the router/modem as the terminal
uses dynamic IP and will not work using static IP.
MAC Address Blocking/Filtering – does your router/
modem use MAC address blocking/ltering? This usually
only applies to large/company networks. If MAC address
blocking is used on the network, the terminals’ MAC
address must be “Allowed” onto the Network by your
IT Department.
Firewall Settings – if you have Firewall in place then it
may block the terminal from communicating with our
systems. For further information please contact our
Customer Service Team on 0844 811 6666.*
Connecting your equipment
IMPORTANT: Do not switch on the power at the mains
until you have followed the simple steps below:
1. Connect the power supply unit into the base unit.
2. Put the plug into your power source.
3. Both a standard phone line cable and an Ethernet
cable are connected to your terminal. Please select
the relevant cable and plug it into your telephone wall
socket or network router/network point as required.
4. Place the handset on the base.
5. Place the terminal in a clear area where the display
can be read and the keypad and card swipe are easily
accessible for your customers.
If you experience any problems during the installation
process, please contact Customer Services on
0844 811 6666.*
Please be near the terminal when you call and have the
following ready:
– Your Merchant Number as shown on your welcome
letter or on the plate of your manual imprinter
(if the terminal is installed this is shown on your
terminal display). You can keep a record of it here:
– Your Terminal Supervisor card.
Dial Prex Required
ENTER = Yes
CLEAR = No
Key in Number
used to get and
Outside Line
And press ENTER.
Does Tel. Line have
Call Waiting or 1571?
ENTER = Yes
CLEAR = NO
Terminal Installation
Plug in Network
Cable
And press ENTER
Terminal Installation
Key in Merchant No
And press ENTER
Terminal Installation
Connecting to GEMS
Terminal Installation
Connecting to
<Aquirer name>
Please wait...
READY
MERCHANT NUMBER:
<Your Merchant No>
Your quick guide to the dierent
ways of using 1-2-1 Portable
Chip & PIN transactions
– At the READY prompt, key in the amount and
press the green ENTER button.
– Insert the customer’s chip card into the card
reader. Your terminal may be congured for
waiter ID. If you see this prompt, key in the
relevant waiter ID and then press the green
ENTER button.
– Pass the terminal to the customer to conrm
the amount; the customer will need to press
the green ENTER button to conrm.
– Your terminal will now ask the customer
whether they wish to leave a gratuity. If the
customer does not want to add a gratuity
they will be required to press the yellow
CLEAR button. If they do want to leave a
gratuity they will need to press the green
ENTER button and key in the amount of the
gratuity.
– Your terminal will now display the total
amount and will prompt your customer to
enter their PIN number into the terminal and
conrm by pressing the green ENTER button.
Follow the terminal prompts to complete
the transaction.
Chip & Signature transactions
– At the READY prompt, key in the amount
and press the green ENTER button.
– Insert cardholder’s chip card into the
card reader.
– When prompted, tear o the merchant
receipt and obtain cardholder signature.
– Remove the customer card from the card
reader and check signature.
Follow the terminal prompts to complete
the transaction.
Mail order/Telephone order
– Press MENU.
– Select the transaction type and press the
green ENTER button.
– Key in amount and press the green ENTER
button.
– Key in the customer’s card number and
press the green ENTER button.
– Key in expiry date and press the green
ENTER button.
Follow the terminal prompts to complete
the transaction.
Contactless transactions
Contactless transactions are currently
allowed only for sales up to £20.
– At the READY prompt, key in the amount and
press the green ENTER button.
– The cardholder should hold their card against
the contactless symbol showing on the
combined reader display (within 4cm).
– The terminal will “BLEEP” to acknowledge the
transaction and the row of LED lights
will ash.
If the card is removed too quickly a message will
appear on the display and the cardholder will be
asked to present the card again.
The terminal will only print a merchant receipt.
Press MENU if a cardholder copy is required.
Follow the terminal prompts to complete
the transaction.
To print a cardholder receipt, at the READY
prompt press the key and a customer receipt
will be printed. Press ENTER to return to the
READY prompt.
Contactless transactions
Contactless transactions are currently
allowed for sales of £30* or under.
– At the READY prompt, key in the amount and
press the green ENTER button.
– The cardholder should hold their card against the
contactless symbol showing on the combined
reader display (within 4cm).
– The terminal will “BLEEP” to acknowledge the
transaction and the row of LED lights will ash.
If the card is removed too quickly a message will
appear on the display and the cardholder will be
asked to present the card again.
The terminal will only print a merchant receipt.
Press MENU if a cardholder copy is required.
Follow the terminal prompts to complete
the transaction.
To print a cardholder receipt, at the READY prompt
press the key and a customer receipt will be
printed. Press ENTER to return to the READY
prompt.
*Some Barclaycard MasterCard customers have a £20 limit for
contactless payments.