Ingenico group Move 3500 BLUETOOTH User manual

MOVE 3500
USER GUIDE

CONTENTS
POS DEVICE FUNCTIONS................................................................................. 3
TERMINAL MENU............................................................................................... 4
Purchase and Refunds....................................................................................... 5
a. Contactless Transactions............................................................................ 5
b. Credit Card Transactions / Swipe............................................................... 6
Purchase & Refunds...................................................................................... 6
c. Chip Card Transactions / Insert................................................................. 8
d. Debit Card Transactions / Swipe or Insert................................................. 9
e. Balance Enquiry............................................................................................. 10
BANKING FUNCTIONS...................................................................................... 11
a. Cash-Up......................................................................................................... 11
b. Cash-Up History........................................................................................... 11
c. Reprint Receipt............................................................................................. 12
GENERAL INFORMATION................................................................................. 13
a. Usage and Maintenance.............................................................................. 13
b. SIM card usage and replacement.............................................................. 13
FREQUENTLY ASKED QUESTIONS.................................................................. 14
TERMINAL SUPPORT......................................................................................... 16
a. Contact Details.............................................................................................. 16

Printer Lid
Paper Exit Slot
Paper Feed Button
Chip Card Slot
Mag-stripe
Reader
Menu Button
Correction Button
(Yellow)
Cancel Button
(Red)
Accept or Enter
Button (Green)
POS DEVICE FUNCTIONS
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TERMINAL MENU
Press Enter (Green ‘O’) key to access the terminal menu.
1- Purchase & Refunds
2- Contactless
3- Credit Card Transactions
4- Chip Card Transactions
5- Debit Card Transactions
6- Cancel
7- Balance Enquiry
8- Payment
9- Payment Reversal
10-Cash Withdrawal
11- Purchase & Cash
12-Auth Only
13-Auth Cancel
14-Auth Override
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PURCHASE AND REFUNDS
Important note: The offline Contactless option is available for transaction under R200. Transactions between
R200 and R5 000 will require a PIN Entry and Online verification.
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A. CONTACTLESS
TRANSACTIONS
PURCHASE
• At the READY screen, press the Enter (Green ‘O’) key
• Enter the amount /Rand value
• Press Enter (Green ‘O’) key
• Confirm the amount Entered and press Enter (Green ‘O’) key
• Hold the contactless card to the terminal screen for a few seconds
• Remove the card, then the terminal beeps
• The terminal will print two receipts, one for the merchant and another
for the cardholder

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PURCHASE & REFUNDS
PURCHASE
• At the READY screen swipe the card from the top to the bottom
of the terminal
• Enter the last four digits on the card face
• Press Enter (Green ‘O’ key) when complete
• Select the transaction type:
PURCHASE followed by Enter (Green ‘O’) key
• Enter the PURCHASE amount /Rand value; and
press Enter (Green ‘O’) key
If the PURCHASE amount is over R300, the terminal will give you
the option to select between straight and budget.
STRAIGHT
• Select Straight Option followed by Enter (Green ‘O’) key
• Confirm the amount Entered by Pressing Enter (Green ‘O’) key
• If the amount Entered is incorrect, Press Cancel (Red Key)
• The terminal will connect to the bank for authorisation and print two
receipts, one for the merchant and another for the cardholder
BUDGET
• Select Budget Option followed by Enter (Green ‘O’) key
• Select the Budget period required and Enter
• Confirm the purchase amount
• Press Enter (Green ‘O’) key
B. CREDIT CARD TRANSACTIONS /
SWIPE

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• The terminal will go online to confirm the transaction
• The terminal will print two receipts, one for the merchant and another
for the cardholder
REFUND
• At the READY screen swipe the card from the top to the bottom of the terminal
• Enter the last four digits on the card face.
• Press Enter (Green ‘O’) key when complete
• Select the transaction type:
- Refund followed by Enter (Green ‘O’) key
• Enter the Refund PIN and press Enter
• Enter the Refund amount / Rand value and press Enter
• Confirm the amount Entered
• Select Enter (Green ‘O’) key
• The terminal will connect to the bank for authorisation and print
two receipts, one for the merchant and another for the cardholder

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PURCHASE & REFUNDS
• At the READY screen
• Insert the chip card into the Chip reader
• Select the transaction type
- PURCHASE or Refund option
- Press Enter (Green ‘O’) key
PURCHASE
• Enter the PURCHASE amount / Rand value
• Press Enter (Green ‘O’) key
• Confirm the amount Entered
• Press Enter (Green ‘O’) key
• Cardholder to Enter their card PIN
• Press Enter (Green ‘O’) key
• The terminal will connect to the bank for authorisation and print two receipts,
one for the merchant and another for the cardholder
REFUND
• Enter the Refund PIN
• Press Enter (Green ‘O’) key
• Enter the Refund amount / Rand value
• Press Enter (Green ‘O’) key
• Confirm the amount Entered
• Press Enter (Green ‘O’) key
• Cardholder to Enter their card PIN
• Press Enter (Green ‘O’) key
• The terminal print two receipts, one for the merchant and another
for the cardholder
C. CHIP CARD TRANSACTIONS /
INSERT

PURCHASE & CANCELLATIONS
• At the READY screen, swipe or insert the debit card
• Ask customer which account type to select: Cheque or Savings
• Press the relevant number to select account type required
• Select the Transaction Type: PURCHASE or Correction
PURCHASE
• Enter the PURCHASE amount/Rand value
• Press Enter (Green ‘O’) key
• Confirm the PURCHASE amount is correct
• Press Enter (Green ‘O’) key
• Debit cards and chip cards require a customer PIN code
• Pass terminal to cardholder and ask them to Enter their card PIN
- Mag-stripe cards: The terminal will go online for PIN authentication
and approval
- Chip cards: The terminal will authenticate the PIN offline
and go online for approval
• If the transaction is approved, the terminal will print two receipts, one for the
merchant and another for the cardholder
CANCELLATION
Transaction Cancellations can be done provided the transaction are cancelled is
in the same batch.
• Enter the Supervisor PIN
• Press Enter (Green ‘O’) key
• Confirm amount to be corrected
• Press Enter (Green ‘O’) key
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D. CREDIT CARD TRANSACTIONS
/ SWIPE

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DEBIT CARDS ONLY
• At the READY screen swipe the debit card
• Confirm with the customer which account type to select:
- Cheque
- Savings
• Select the account required
• Press Enter (Green ‘O’) key
• Select Balance Enquiry followed by Enter
• Debit cards require a customer PIN code. Pass the terminal to the cardholder
to Enter their card PIN and press Enter
• Once the PIN has been Entered:
- Magstripe cards: The terminal will go online for PIN authentication
and approval
- Chip cards: The terminal will authenticate the PIN offline
and go online for approval
• If approved, the balance will be displayed on the screen
• Press cancel (red key) to remove the balance from the screen
E. BALANCE ENQUIRY

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001 = batch number
Time and date
Indicates the total amount of entries in batch 001 and
their accumulative value
001
2020-05-17 11:41
ENTRIES 50
VALUE 98776
BANKING FUNCTIONS
A. CASH-UP
• At the READY screen press the MENU key
• Select the SBSA MENU
• Select the REPORT MENU
• Select the PERFORM CASH-UP option
• Confirm you want to do a cash-up by pressing Enter (Green ‘O’) key
• Enter the Supervisor PIN
• Press Enter (Green ‘O’) key
• The terminal will print the cash-up summary
B. CASH-UP HISTORY
• At the READY screen press the MENU key
• Select the SBSA MENU
• Select the REPORT MENU
• Select the PERFORM CASH-UP HISTORY option
• Confirm you want to do a cash-up by pressing Enter (Green ‘O’) key
• The terminal will print the cash-up History
An example and screenshot of a cash-up history is shown below. Please
note that you can use the up and down arrow keys to access another batch.
Note: The Report indicates the total amount of entries as well as
the value of transactions done on the terminal in a particular batch.

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C. REPRINT RECEIPT
• At the READY screen press the MENU key
• Select the SBSA MENU
• Select the OPERATOR MENU Option
• Select REPRINT RECEIPT
• Two options are available
- Last Transaction – the last successful transaction performed will print.
- Specific Receipt – a specific receipt number must be Entered and then
will print
NOTE: The ability to reprint a receipt is only applicable if the terminal has NOT been batched!
If the transaction is still in the batch, the receipt will be printed.

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GENERAL INFORMATION
A. USAGE AND MAINTENANCE
The Point-of-Sale (POS) device or terminal is a sensitive electronic device,
similar to a cellphone. Physical operational abuse or dropping of the terminal
can damage the terminal and result in unpredictable operational behaviour.
The terminal must be kept clean and free of any dust, dirt or grime that can
penetrate and damage the keyboard, thermal print head, CHIP reader, magnetic
strip reader and result in the failure of one or more of these components. Do not
pour liquids on to the terminal hardware, this will cause an electrical short and
damage the terminal.
The electronic components of the terminal are highly sensitive to fluctuations in
power, power failures and lightning. Please ensure the terminal is on clean power
at all times and is disconnected during severe lightning storms.
B. SIM CARD USAGE AND REPLACEMENT
SIM CARD INFORMATION
The terminals make use of a GSM DATA only SIM card, provided either by
MTN or Vodacom. This SIM card is provisioned for banking data transactions
only and CANNOT be used in a standard cellular telephone. Should the SIM
card be removed from the terminal and placed in another device, the SIM card
will automatically be blocked by the network operator. A blocked SIM card will
require a full swop out, the cost of which will be for the merchant’s account.
The GSM SIM card provides for only 3Mb of data traffic per month. Excessive
data throughput will again block the SIM card.

FREQUENTLY ASKED QUESTIONS
1. HOW DO I TURN THE TERMINAL ON OR OFF?
• Hold down the Yellow button and the full stop button at the same time
to reboot the terminal.
• Press the Green button to turn the device on.
2. HOW DO I CHARGE THE PORTABLE TERMINAL?
Plug the two-pin plug of the charging base into the AC (220v) wall power
socket, turn the wall switch to On. Connect the cable to the charging base.
Place the Terminal down on the charging base. The battery indicator on the
terminal screen should indicate that it’s charging.
3. HOW MANY TRANSACTIONS CAN I DO BEFORE
I NEED TO BATCH THEM?
It is recommended that you keep the number of transactions in a batch
as low as possible. This will also improve the performance of the device.
- Transaction threshold is 200 transactions.
The device will prompt Transaction fi le almost full or Transaction fi le
full – Do a batch upload immediately.
4. HOW TO REPLACE THE PAPER
ROLL IN YOUR DEVICE:
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• Hold the terminal in your one hand. Use two fingers from your other hand
to lift the printer cover release, as shown above.
• Unstick the end of the new roll. Carefully place the paper roll into the printer
compartment.
• Holding the free end of the paper and your terminal, close the printer cover
carefully and push it down firmly until it locks.
• While your terminal is displaying the idle screen, press and hold the Yellow
button to make sure the paper feeds correctly. You can only use paper rolls
that are 57mm wide and 40mm in diameter in your terminal. If you try to fit
bigger or smaller rolls into your terminal, you may damage it.
• Type of paper: Thermal paper
• Size: 57 x 41cm
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TERMINAL SUPPORT
A. CONTACT DETAILS
For all merchant-related queries, contact Standard Bank Merchant Support
on 086 100 1200.
Hours of operation and support
Monday to Friday 7am to 8pm
Saturday 8am to 8pm
Sunday 8am to 8pm
Visit our website at www.standardbank.co.za/merchantsolutions for more
information. You can fi nd a wide range of valuable resources under the ‘Tools
and Services’ tab.
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