Benchmark Games WHITE HOT 100MAN001 User manual

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888-583-1000
TEL: [phone]
Fax: [phone]
Customer Service: [phone]
www.benchmarkgames.com
2201 4th Avenue North
Lake Worth Beach. FL 33461
100MAN001

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Table of Contents
Manual Revision History ..................................................................................................................................................2
Basic Components............................................................................................................................................................3
Game Setup......................................................................................................................................................................4
Game Play Sequence/Behavior......................................................................................................................................4
Payouts and adjustments ..............................................................................................................................................5
Technical Operation.........................................................................................................................................................6
Ball Drop Operation ......................................................................................................................................................6
Wheel Position..............................................................................................................................................................6
Ball Scoring ...................................................................................................................................................................7
Programming Option........................................................................................................................................................8
Programing Menu Tree .................................................................................................................................................9
Main Electronic Components .........................................................................................................................................10
Circuit Board Location .................................................................................................................................................10
Error Codes and Trouble Shooting Guide .......................................................................................................................15
E-1 ..............................................................................................................................................................................15
E-2 ..............................................................................................................................................................................15
E-3 ..............................................................................................................................................................................16
E-4 ..............................................................................................................................................................................16
E-5 ..............................................................................................................................................................................17
E-6 ..............................................................................................................................................................................17
E-7 ..............................................................................................................................................................................18
E-8 ..............................................................................................................................................................................18
E-9 ..............................................................................................................................................................................19
E-10 ............................................................................................................................................................................19
E-11 ............................................................................................................................................................................19
Board Pin Out Sheets .....................................................................................................................................................20

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Manual Revision History
Revision A –Released 09/20/19
Revision B –Updated New Address 11/27/19

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Basic Components:

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Game Setup:
Unloading/Assembly:
Carefully remove packing material and unload machine from pallet
Locate power cord shipped in bag in the cash box. Connect cord to power input on the game. Plug cord into the wall.
Toggle power switch to power game on.
- Run through the ‘Programming Mode’ options and define your desired settings, like credits settings, sound Volumes,
etc. (See Programming Options Section for defaults and further instructions).
Game Play Sequence/Behavior
I. Power-Up Initialization Sequence
a. Wheel begins spinning, displays and LED’s light up, balls are released and reloaded.
II. Attraction Mode:
a. Various lights and sounds are triggered at a programmable frequency
III. Adding Money:
a. “Coin-in” or “bill-in” sound is heard on speaker.
b. When enough money is added to buy credit(s), the current credits value will be shown on the Credit
display, and the game will enter Play-Mode
IV. Play Mode:
a. Play sounds start
b. Play buttons flashes
c. Credit Display shows number of credits
V. Player Hits Button:
a. Press the button to drop all balls.
b. Wheel spins while balls fall into place
c. Balls get scored as they move up the wheel.
d. Tickets come out for the value scored.
VI. Scoring/Payout
a. Ball passes through the Optic Transmitter (on Front glass) and Receiver (on back of game).
b. Lights and sound celebration if all balls fill the white flame spaces to win Bonus or standard win sound
when other value are triggered
c. Game pays appropriate tickets as your payout sheet suggest.
d. If player has more credits, the machine will continue play mode, otherwise the game will go back into
Attract-Mode.

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Payout and Adjustment
Each Instruction Panel has its specific values for scoring. To change the games payout, you will need to replace your
current Instruction panel.
100ART079: Table 1 Standard Payout
100ART080: Table 2 Coin/credits
080ART081: Table 3 coin/credit
080ART082: Table 4 coin/credit
Payouts!
Instruction Panel

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Technical Operation:
Ball Drop Operation:
The balls are released by the solenoid plunger located at the end of the ball ramp. Once coined
up the game will start the game mode sounds. Pressing the Ball Drop button will send a signal to
the main CPU board. This board then relays the message to the Mini High Current Board which is
the board that then send the signal to the solenoid to release the balls. Once all balls have fallen
through the plunger will go back to its normal down position in anticipation for the balls to be
brought back up.
Wheel Position:
The wheel position is determined by the Home Optic Sensor and the step count of the Playfield Wheel Motor. There is a
small peg on the back of the wheel, when this peg passes through the home optic sensor it triggers a signal to the main
board. This signal is to signify the Zero position. From there the Playfield Wheel Motor has a certain number of “steps”
as it rotates the wheel. These steps determine where the wheel is at
any given time. And help to score properly.
Home Optic
Playfield Motor
Solenoid

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Scoring/Ball Sensors:
On the playfield when there are several holes. Your scoring sensors are located
on either side of your wheel. The Receiver Board is located on the back cabinet,
while the Transmitter is located on the front of the wheel and is part of the
solenoid harness. The Transmitter is constantly sending a beam(signal) to the
receiver board on the back. When a ball lands on a space then the beam is
broken, and the receiver sends that information to the Main Board to score that
hole. Once all balls have been accounted for the game will payout however
many values have been won.
Home Optic
Receiver Board
Transmitter

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Programing Options:
To Enter Programming mode, you will need to locate the
Power Distribution Board (Pictured to the left). There are
3 buttons labeled “Back”, “Program”, and “Next”.
1. Press the outer buttons or “Back”and “Next”
simultaneously, using the center “Programing”
button to confirm selection.
2. Navigate using the “Back” and “Next” buttons.
Press “Program” to select option. (See all options in Tree
list on the next page)

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White Hot
Enter Menu Yes/No
Clear Credits? Yes / No
Clear Tickers? Yes / No
Audio settings
Game volume Range 0 to
100%
Attraction Volume Range 0 to
100%
Bonus Volume Range 0 to
100%
Exit Setting?
Game Settings
Pulse per credits Range 1 to 16
Two cents tickets Yes / No
Exit Setting?
Payout settings
Payout table Range 1 to 4
Bonus start value
(add 10)
Bonus start value
(add 100)
Range 10 to
9900
Bonus max value
(add 10)
Bonus max value
(add 100)
Range 10 to
9990
Bonus increments Range 0 to 64
Exit Setting?
Restore Game
Defaults Yes / No
Test Modes N/A
Exit menu Save changes Yes / No

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Main Electronic Components
Circuit Board Location
Main Board
VFD Display
Stepper Controller Board
Power Distribution Board
Relay
I/O Expander Board
Sound Board
High Current Board

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Main CPU Board
Part Number: 100PCB001
Location: In lower cabinet
ID Switch Setting:
This board is the main controller of the game. It decides
all the game actions and commands the other boards to
act according to the game scheme.
Power Distribution Board
Part Number: PCB00032
Location: In lower cabinet on the right.
ID Switch Setting: None
This board sends power to the main board, light board,
Stepper board, high current board, and lights.
Single Stepper Controller Board
Part Number: PCB00040
Located: In Lower Cabinet on the right side.
ID Switch Setting:0000 (Off, Off, Off, Off)
This board controls the Rocket stepper motor.

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Credit Count 2 Digit Display
Part Number: PCB00004
Location: One is on the Control Panel and displays your credits.
ID Switch Setting: 010000(Off, On, Off, Off, Off, Off)
One of these displays the number or credit or plays the machine has
accumulated by inserting coins/tokens. The other displays a timer
count down during play mode.
Bonus 5 Digit Display
Part Number: PCB00115
Location: This is located over the wheel and displays your Jackpot/Bonus values.
ID Switch Setting: 000000 (Off, Off, Off, Off, Off, Off)
The Bonus Display shows the value of the bonus to be won when the balls fall into all designated locations. The Display
also shows how many tickets are being paid out.
Mini High Current Board
Part Number: PCB00017
Location: In lower cabinet on the right.
ID Switch Setting: N/A
Used to send the signal to the solenoid that releases the balls.
VFD Display Board
Part Number: 500ASM045
Location: On each individual door.
ID Switch Setting: 0000 (Off, Off, Off, Off)
This board displays your programming options and any errors
the game has.

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IO Expander Board
Part Number: 500KIT003
Location: In lower cabinet on the right.
ID Switch Setting: 0000 (Off, Off, Off, Off)
RH Light Board (Banana Board)
Part Number: 096PCB006
Location: On the Wheel’s Left side.
ID Switch Setting:
Opto Receiver Board
Part Number: PCB00025
Location: Behind Wheel
ID Switch Setting: N/A
This board is one of the two that count the
balls as they pass through to score.

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Home Optic Board
Part Number: PCB00077
Location: Behind Wheel
ID Switch Setting: N/A
This board senses the small pin on the
back of your playfield wheel. This is your
Zero position on your playfield wheel.
Amplifier Board
Part Number:500PCB052
Location: In lower cabinet on the right side.
ID Switch Setting: N/A
This board controls the sound sent to
speakers.

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Error Code and Troubleshooting Guide:
Error Number
Description
01
Generic RS485 Communication Error
02
USB Communication Error
03
Out of Tickets
04
Ticket Dispenser Communication Error
21
Stepper Controller
22
LED Bar
23
Bonus Display
24
Credit Display
25
Score Sensor
26
Home Sensor
27
Ball Count
E-1: General RS485 Communication Error
This error occurs when the 485-communication chain has been disrupted.
Troubleshooting:
Check the 485 plugs coming out of the Main board.
1. Check that there are no cold solder joints.
2. Plug is not missing.
3. Check that the Blue and Gray wires are connected and seated properly.
Check continuity on the Blue and Gray wires.
1. Set their volt meter to Ohms Ω.
2. Place prongs on both ends of one gray wire. You should have some resistance.
3. Repeat step 2 for blue wire.
Check continuity between the blue and gray wires.
1. Set their volt meter to Ohms Ω.
2. Place one prong on a Blue end and the other on a Gray. You should have 0 Ohms Ω.
E-2: USB Communication Error
This error occurs when the USB signal has been disrupted.
Troubleshooting:
Check the wire for any damage.
1. Pinched at turning points.
2. Damage at plug end.
3. Frayed wires.
Check Board for damaged port.

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E-3: Game is Out of Tickets
This error occurs when Ticket Disperser does not sense the tickets.
Troubleshooting:
Check ticket bins have tickets and are loaded onto the ticket dispenser.
For Triple Ticket Dispenser trouble shooting please see ticket dispenser user manual
E-4: Ticket Dispenser Communication Error
This error occurs when the Ticket Dispenser is not communicating with the Main board.
Troubleshooting:
Check the 2 Pin plug going into the Ticket Dispenser Board.
1. Check that there are no cold solder joints.
2. Plug is not missing.
3. Check that the Blue and Gray wires are connected and seated properly.
Check continuity on the Blue and Gray wires.
1. Set their volt meter to Ohms Ω.
2. Place prongs on both end one gray wire. You should have some resistance.
3. Repeat step 2 for blue wire.
Check continuity between the blue and gray wires.
1. Set their volt meter to Ohms Ω.
2. Place one prong on Blue end and the other on Gray.
Check Power is going to Ticket Dispenser.
1. On the board there are 2 lights.
a. The VCC light. Should be on solid.
b. The CPU light. Should be blinking.
2. On the 4-pin connector check your voltage.
a. Set your volt meter to V (DC) for voltage.
b. Put the Red Probe onto the yellow power wire.
c. Put the Black Probe onto any ground/common black wire on the game.
Check for any physical damage on board and harness.
Check Dispenser has the dipswitches all in the off position (if using the Intelli Triple Ticket Dispenser)

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E-21: Stepper Controller Error
This Error occurs if the game is not getting the correct signal from the Stepper Controller.
Troubleshooting:
Check the 2 Pin plug going into the stepper controller board
1Check that there are no cold solder joints.
2Plug is not missing.
3Check that the Blue and Gray wires are connected and seated properly.
Check continuity on the Blue and Gray wires.
1. Set their volt meter to Ohms Ω.
2. Place prongs on both end one gray wire. You should have some resistance.
3. Repeat step 2 for blue wire.
Check continuity between the blue and gray wires.
1Set their volt meter to Ohms Ω.
2Place one prong on Blue end and the other on Gray.
Check for any discoloration on board
1. If discolored may be sighs of a short.
a. Check that wires are not shorted
b. Check that board is not faulty
Make sure that motor wires are connected properly.
Check Power is going to stepper controller board.
1. On the board there are 2 lights.
a. The VCC light. Should be on solid.
b. The CPU light. Should be blinking.
E-22: LED Bar Error (Banana Board)
This Error occurs if the LED Bar board is not responding.
Troubleshooting:
Make sure board is receiving power if board is not turning on.
1. On the board there are 2 lights.
a. The VCC light. Should be on solid.
b. The CPU light. Should be blinking.
Check for any floating grounds.
Check for any discoloration on board.

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E-23: Bonus Display Error
This error occurs when Bonus Display is not responding.
Troubleshooting:
Make sure board is receiving power if board is not turning on.
1. On the board there are 2 lights.
a. The VCC light. Should be on solid.
b. The CPU light. Should be blinking.
Check continuity on the Blue and Gray wires.
1. Set their volt meter to Ohms Ω.
2. Place prongs on both end one gray wire. You should have some resistance.
3. Repeat step 2 for blue wire.
Check continuity between the blue and gray wires.
1. Set their volt meter to Ohms Ω.
2. Place one prong on Blue end and the other on Gray.
Check for any floating grounds.
Check for any discoloration on board.
E-24: Credit Display Error
This error occurs when Credit Display is not responding.
Troubleshooting:
Make sure board is receiving power if board is not turning on.
1. On the board there are 2 lights.
a. The VCC light. Should be on solid.
b. The CPU light. Should be blinking.
Check continuity on the Blue and Gray wires.
1. Set their volt meter to Ohms Ω.
2. Place prongs on both end one gray wire. You should have some resistance.
3. Repeat step 2 for blue wire.
Check continuity between the blue and gray wires.
1. Set their volt meter to Ohms Ω.
2. Place one prong on Blue end and the other on Gray.
Check for any floating grounds.
Check for any discoloration on board.

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E-25: Score Sensor Error
This Error occurs if the Score Sensor is not responding.
Troubleshooting:
Make sure Receiver board is receiving power (12V)
Make sure Transmitter is receiving power (12V)
Check for any floating grounds.
Check for any discoloration on the receiver board.
When sensor board is blocked, or not seeing the Transmitter there should be an LED that is lit on the board.
E-26: Home Sensor Error
This Error occurs if the Home Sensor is not responding.
Troubleshooting:
Make sure board is receiving power (12V)
Check for any floating grounds.
Check for any discoloration on board.
When sensor board is blocked, or not seeing the Transmitter there should be an LED that is lit on the board
E-27: Ball Count Error
This Error occurs if the Balls are not being seen by the optics.
Troubleshooting:
Make sure Receiver board is receiving power (12V)
Make sure Transmitter is receiving power (12V)
Check for any floating grounds.
Check for any discoloration on the receiver board.
When sensor board is blocked by a ball, or not seeing the Transmitter there should be an LED that is lit on the board.
Customer Service:
If any errors persist or you would like to order any parts, please contact our Customer Service team. We are open
Monday - Friday form 9:00am to 5:00pm EST. You can reach any of our team members by calling us at [phone].