Sonova Phonak Virto M Series User manual

Phonak VirtoTM M
User Guide
Phonak Virto M-312/312 NW O/Titanium/10 NW O

Wireless models
Phonak Virto M90-312
Phonak Virto M70-312
Phonak Virto M50-312
Phonak Virto M30-312
CE mark applied
2019
2019
2019
2019
This user guide is valid for:

3
Non wireless models
Phonak Virto M90-312 NW O
Phonak Virto M70-312 NW O
Phonak Virto M50-312 NW O
Phonak Virto M30-312 NW O
Phonak Virto M90-Titanium
Phonak Virto M70-Titanium
Phonak Virto M90-10 NW O
Phonak Virto M70-10 NW O
Phonak Virto M50-10 NW O
Phonak Virto M30-10 NW O
CE mark applied
2019
2019
2019
2019
2019
2019
2019
2019
2019
2019

4
Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years
of listening pleasure.
Please read the user guide carefully to make sure that
you understand and get the best out of your hearing aids.
For more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com

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If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Your Virto M-312 hearing aids operate between
2.4 GHz–2.48 GHz frequency range. When ying
please check if ight operator requires devices to
be switched into ight mode, see chapter 14.
Your hearing aid details
Model
cPhonak Virto M-312
cPhonak Virto M-312 NW O
cPhonak Virto M-Titanium
cPhonak Virto M-10 NW O
Battery size
312
312
10
10

Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left and right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button
9. Volume control
10. Adjusting Virto M-Titanium or Virto M-10 NW O
with Phonak MiniControl
11. Connectivity overview Virto M-312
12. Initial pairing Virto M-312
13. Phone calls Virto M-312
14. Flight mode Virto M-312
15. Join our hearing loss community!
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10
12
13
14
16
17
19
20
21
23
24
27
31
33

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Further Information
16. Care and maintenance
17. Service and warranty
18. Compliance information
19. Information and description of symbols
20. Troubleshooting
21. Important safety information
34
36
38
44
48
50

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1. Quick guide
Left and right hearing aid markings
Changing batteries
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
1.
Remove the
sticker from the
new battery
and wait two
minutes.
Left Right
2.
Open the
battery door.
3.
Place battery in the
battery door with the
“+” symbol facing
upwards.

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On/O
Flight mode Virto M-312
Push button
Volume control
Models with this option only:
The push button on your hearing aid can
have various functions.
Models with this option only:
To increase the volume, turn the volume
control forwards. To decrease the volume,
turn the volume control backwards.
OOn
To enter ight mode press the push
button for 7 seconds while closing the
battery door. To exit ight mode, simply
open and close the battery door again.

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2. Parts of the hearing aid
The following pictures show the models described in this
user guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 5.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.

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Virto M-312
Battery door
Custom
made shell
Push button
Sound outlet / wax protection system
Volume control
(optional)
Battery door
Virto M-312 NW O
Sound outlet / wax protection system
Custom made shell
Virto M-Titanium and Virto M-10 NW O
Custom made shell
Push button
(optional)
Removal handle
Sound outlet / wax protection system
Battery door

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3. Left and right hearing
aid markings
There is a red or blue marking to tell you if it is a left or a
right hearing aid. The color mark is located on the battery
door, on the shell (text printed in red or blue) or shell is
colored red or blue.
Blue marking for left hearing aid.
Red marking for right hearing aid.

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4. On/O
The battery door is also the on/o switch.
1.
Closed battery door =
hearing aid is on
2.
Opened battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.

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5. Batteries
1.
Remove the
sticker from the
new battery
and wait two
minutes.
2.
Open the
battery door.
3.
Place battery in the
battery door with the
“+” symbol facing
upwards.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol is
facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.

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Model
Phonak Virto
M-312
M-312 NW O
M-Titanium
M-10 NW O
Zinc air
battery
size
312
312
10
10
Color
marking on
package
brown
brown
yellow
yellow
IEC
code
PR41
PR41
PR70
PR70
ANSI
code
7002ZD
7002ZD
7005ZD
7005ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (312 or 10) by:
• Checking “Your hearing aid details” on page 5.
• Checking the marking on the inner side of the
battery door.
• Checking the following table.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
21.2 for further information on product safety.

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6. Putting on the hearing aid
(all models)
1.
Take your hearing aid up
to your ear and place the
ear canal part into your
ear canal.

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7. Removing the hearing aid
7.1 Removing the hearing aid with a removal handle
1.
Hold the removal handle
and carefully pull the
hearing aid up and out of
the ear.

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1.
Put your thumb behind your lobe
and gently press your ear
upward to push the hearing aid
out of the canal. In order to help
it along, make chewing
movements with your jaw.
2.
Grasp the protruding hearing aid
and remove it.
7.2 Removing the hearing aid without a
removal handle

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8. Push button
Models with this
option only:
The push button on your hearing
aid can have various functions or
is not active. This depends on the
programming of the hearing aid,
which is indicated in your
individual “Hearing aid
instructions”. Please ask your
hearing care professional for this
printout.
Virto M-312:
If your hearing aid is paired with
a Bluetooth® enabled phone, a
short press on the push button
will accept an incoming call and a
long press will reject an incoming
call – refer to chapter 13.

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9. Volume control
Models with this
option only:
To increase the volume,
turn the volume control
forwards (towards nose).
To decrease the volume,
turn the volume control
backwards (towards back
of head). The volume
control can be disabled
by the hearing
care professional.