Bissell PowerSteamer 1697 Series User manual

BISSELL Service Guide
Model 1697/1698 Power Steamer Pro Series
Contents: Section
Troubleshooting ......................................................... 1
Exploded View Drawing ............................................... 2
Parts List .................................................................. 3
Wiring Diagram ......................................................... 4
Identification of Date Code and Model Number .................... 5
Functional Test .......................................................... 6
Repair Guide
• Pump .................................................................. 7
• Motor ................................................................. 8
•Switch ................................................................ 9
• Heater ................................................................ 10
• Power Cord .......................................................... 11
• Wiring Harness ...................................................... 12
• Detent Lever ......................................................... 13
• Wheels ............................................................... 14
• Hose .................................................................. 15
•Brush Roll ............................................................ 16
17
Photograph - Tubing Routing in the Base ..........................

1. Troubleshooting Guide
No Spray
1) with unit off, fill both tanks with water, remove and replace each tank, turn on
and pull trigger
2) check pump belt for damage or wear
3) check flow indicator filter, tighten cap securely
4) hold tank over sink, manually activate valve on the bottom of each tank and
check for flow, check for gaskets on the exit port of each tank
5) check for debris in the receivers for each tank
6) attempt to spray through upholstery tool, if sprays, the problem is either a
pinebed hose, bad trigger valve, clogged heater or clogged spray tip (go to
#7): if no spray, the problem is either a bad pump, leaky Smart-Mix or leaky
tank receiver (go to #11)
7) actuate handle trigger slowly and feel for the actuation of the trigger valve (if
in doubt, remove upper handle assembly and actuate trigger valve manually)
8) unplug unit, remove main housing and cheek for pinched tubes
9) remove handle cover and cheek for pinched tubes
10) blow air through the heater and check for blockage
11) blow air through the trigger valve and check function
12) remove spray tips and cheek for blockage
13) replace pump and repeat #1
14) if still no spray, replace Smart-Mix assembly and/or tank receiver
Brush doesn't turn
1) check pump belt and brush belt for damage or wear
2) check to see if brush belt is on both pulleys
3) remove brush and check bearings and pivot arms, replace any damaged
components
4) check pump pulley for teeth damage, replace pump if damaged
No suction/poor water recovery
1) check that diverter valve is in proper position/operates
2) check to make sure tank and lid are seated properly
3) check for drain plug and gasket
4) cheek both gaskets between tanks and unit, make sure the motor duet gasket does
not get sucked in when the unit is turned on, if so pull up gently on the gasket
5) check tank lid for damage
6) check that the float is not stuck in the up position
7) check placement of gasket between window and main housing
No suction from upholstery tool
1) check that diverter valve is in proper position/operates
2) check hose attachment at rear of unit
3) remove nozzle window, move diverter to upholstery/pre-treat, manually open
diverter door farther and check for proper position of upholstery duet
4) unplug unit, remove main housing
5) check duct/hose for clogs
03/03/99 Rev C

Heater light doesn't come on
1) check actuation of the switch
2) unplug unit, remove lower front handle cover and check for loose wires
3) replace light assembly
No hot water
1) check that heater switch is on, let the heater warm-up for about 2 minutes and
check the temperature of the water coming out the spray tips compared to the
temperature in the tank (note: upholstery tool does not spray heated water)
2) unplug unit, remove lower handle cover and check for loose wires
3) replace heater assembly
Tank leaks
1) check for tank drain gasket
2) fill bladder and look for leaks
3) fill tank outside bladder and look for leaks
4) check tank exit port for debris
5) replace tank assembly
Unit leaks
1) check tanks for leaks
2) check bottom of tanks for the gasket, check Smart Mix bottle for straw
3) fill tanks, put tanks in unit, check for leaks with unit off
4) turn on and check for leaks
5) unplug unit, remove housing(s) by leak and check connections
Too mueh/little chemical from Smart-Mix
1) check position of Smart-Mix knob, should use one bottle of solution with 1-2
tanks of water on High Traffic setting, 2-4 tanks on Normal
2) check bottle for leaks
3) check straw in bottle, o-ring on the insert assembly and gasket on the outside
4) check receiver area for debris
Unit sprays for a few seconds then stops
1) remove belt door and look for air bubbles in the tubing from the pump; if no
bubbles, look for pinched tubes (see #5-#7 of the No Spray section)
2) turn Smart Mix setting to water only, if bubbles stop check Smart Mix bottle
for missing gasket, straw or o-ring
3) replace gasket on Smart Mix bottle and main tank
4) unplug unit, remove main housing, replace Smart Mix assembly and repeat
#1; if still no spray replace tank receiver, then replace pump.
03/03/99 Rev C

3. Parts List
g._ P.fiBzl_
01 0109201
02 6030961
03 6O3O966
04 0159155
05 0149155
06 0139850
07 0109210
08 0142987
09 0134435
10 0134423
10 0134445
10 0134446
11 0139168
12 0137511
13 0108422
14 0169592
15 0134424
15 0134426
15 0134428
•16 0140325
17 0130212
18 0100315
19 0139040
20 0104057
20 0131782
21 0109148
22 0104052
23 0139860
24 0136966
24 0136987
24 0136988
25 0135171
26 0135170
27 0107067
28 0108421
29 8807030
30 0104054
81 0134907
31 0134908
31 0134909
32 0101065
33 0101795
34 0104050
35 0103161
36 0104051
37 0132984
39 0132991
39 0132992
39 0132993
40 0104053
41 0103160
42 0104056
43 0108970
44 0107185
45 01OO620
46 0100621
47 0102603
46 0140710
49 0135580
50 0100170
UPH TOOL 4"
WINOOW FOR 4" TOOL
BRUSH FOR4" TOOL
TUFF STAIN TOOL 3"WIDE
BRUSH FOR 3"TOOL
WINDOW FOR 3"TOOL
HOSE &GR!P ASSY
TOP ASSY
TANK HANDLE
HANDLE UP/FRONT(16981)
HANDLE UP/FRONT(1697)
HANDLE UP/FRONT(1698)
TRIGGER-HANDLE
PUSH ROD-HANDLE
SPRING-PUSH ROD
VALVE ASSY-TRIGGER
HANDLEUP/REAR(16981)
HANDLEUWREAR(1697)
HANDLE UP/REAR(t698)
FI.OATASSY
BAFFLE-TANK
BLADDER
TANK
GASKET FOR DRAIN CAP
DRAIN CAP
CREVICE TOOL
SEAL-OVAL
WINDOW-BASE
ONERTER(16981)
DIVERTER(1697)
DIVERTER(1698)
BASE-KNOB
KNOB-DNERTER
PLUNGER-DIVERTER
SPRING-OIVERTER
SCREW _8 X 3/4"
GASKET-DNF..RTER
HOUS_-._16981)
HOUSING(IS97)
HOUSING(1696)
SHAMPOO BoI"n.E
CAP ASSY-8OI"R.E
GASKET.SHORT OUCT
AIR DUCT SHORT
GASKET MOTOR INTAKE
COVER-MOTOR
COVF.R-BELT(16981)
CO_4ER-EF_LT(1697)
COVER-BELT(1698
O-RING FORABOVE
AIR DUCT,,I.ONG
GASKET-MOTOR
MOTOR ASSY
PUMP_
BELT-PUMP
BELT-BRUSH
T CONNECTOR(ODD BARB)
RECEIVER AUTOLOAD
PEDAL-HANDLERELEASE
AXlE-WHEEL
KEY
8t
52
83
54
55
56
87
58
59
60
61
62
63
64
85
66
66
67
68
69
69
69
7O
70
70
71
72
72
72
73
74
75
76
77
78
79
80
81
82
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
XX
PARTNO.
0139754
O13O44O
0100105
0139131
0130050
0107370
0133261
0106105
010_602
0107371
0133260
0108420
0130051
0101174
0108451
0104443
0104451
0136750
0104501
0108801
0108_2
7108617
0134414
0134416
0134415
0105601
0134413
0134415
0134417
0106215
0101256
0101185
0108550
0102812
010_811
0101651
0107635
0103510
0100481
010_485
010_490
01049,50
0105520
0105906
0105912
0105925
0133722
0139440
0139442
0139444
0139446
0139447
0139448
7103416
_7202
m7204
88O5O40
0100290
WHEEL
BASE
AUTOMIX ASSY
BARE FLOOR A'rrACHMERT
PIVOT ARM-RIGHT
ARM RETAINER-RIGHT
ELEVATOR LEVER RIGHT
SPRAY TIP
T CONNECTOR(REGULAR)
ARM RETAINER-LEFT
ELEVATOR LEVER LEFT
SPRING-ELEVATOR LEVER
PNOT ARM-LEFT
FLOOR BRUSH ASSY
WIPER-BARE FLOOR
WIRING HARNESS(1697)
WIRING HARNESS(1698)
CADDY-STORAGE
HEATER
SWITCH-HEATER UGHTED(16961)
SW_CHmOWER
SWITCH-RED(IS98)
HANDLE LO/REAR(16981)
HANDLE LO/REAR(1697)
HANDLE LO/REAR(1698)
UGHTASSY(1698 & 16981)
HANDLE LO/FRONT(t6981)
HANDLE LO/FRONT(1697)
HANDLE LO/FRONT(1698)
E-RING
BUSHING-WHEEL
TURBO BRUSHASSY
RUBBERBLOCK-HEA_ER
POWER CORD(1697 & 1698)
POWER CORD(16981)
CAP-FLOW INDICATOR
SPINNER-FLOW INO
FILTER-FLOW INO
BASE-FLOW IND
CLAMP4J_RGE
CLAMP-SMALL
WIRING JUMPER
BEARING.FLOOR BRUSH
OWNERS MANUAL(16981)
OWNERS MANUAL(1697)
OWNERS MANUAL(1696)
CORD WRAP
10"TUBE-CLEAR VINYL
15"TUBE_LEAR VINYL
5" TUBE-CLEAR VINYl.
28"TUBE-CLEAR VINYl.
14"TIJBE URETHANE
32"TUBE-URETHANE
GASKET MATERIAL. 136" DIA
SCREW #6-19 X I/Z*
SCREW 10-32 X 2.75"
NUT 10-32 BLACK
SCREWS & HUTS KIT

54
62
63
_Ii _ Ii iI
11
52 51
78 _ _ 80
14

4. Wiring Diagram
9LACK
0105601
LIGHT ASST.
2 NOEN 120 V
\\l
LIGHTED
SWITCH
TIO862t t
NON-LIGHTEDI
SWITCNI
zlx
NEAT VAC
POWER
SWITCH
OLACK
01049_
JUMPER
POWERCORD
0102811 1813 SVT ITOH 1698A)
1813 SVT (FOR1608)
WHITE
GREEN
WHITE
GREEN 0104451
HARNESS
IIEATFH
BLACK
GREEN
TES:
.250 X .025 FEMALE NON-INSULATED
.tOT X.032 FEMALE HOH-IHSULATED
,250 X.032 MALEITEMALE NON-INSULATED
.2SO X .032 FEMALE NON-INSULATED
.250 X,032 FEMALE INSULATED 0104501
HEATERASST,
500B II20V
OlOOSIO THERMOSTAT-ON 150"_9"[. OFF 180°i5"F
0108S?1 THERMALCUTOUT-240 -3:5 [
0105910
MOTOR
120V. NA

5. Identification of Date Code/Model Number
• Underside of the foot of the unit is a motor rating label that contains the model
number and the date of manufacture.
6. Initial Functional Test
• Plug unit into aHI-POT tester to detect dielectric failures.
• Plug unit into 120V outlet to determine obvious failures such as dead motor,
dead heater, dead heater light or abnormal noise.
• Fill water and solution tanks.
• Turn on power switch, amps should be approximately 6 AMPS. Then turn on
heater switch (if present), the current will jump to approximately 9AMPS.
When the heater switch is turned "ON", the heater light and lighted switch (if
present) should come on. If any of these conditions do not occur, check for
proper wiring (heater switch).
•To test solution flow, depress trigger until the unit's flow indicator fills with
water and the red spinner begins to spin rapidly.
• Once proper flow has been determined, all water must be purged from the unit
using air at 5-10 PSI. The purpose of removing the water is to prevent
cracking of internal components due to freezing and expansion.
Repair Guide Section
• Disconnect cleaner from power source before servicing. Reference wiring
diagram before attempting to wire any internal components.
7. Pump
• Remove six screws from the main housing
• Remove window, flow indicator cap and belt access door
• Unsnap main housing from front of base
• Remove main housing assembly
• Remove four screws surrounding pump
Remove pump by lifting upward and turn to pivot off belts
• Disconnect tubing and remove old pump
• Place smooth belt over pump pulley and insert new pump into cogged belt and
seat pump
•Reconnect tubing and secure pump to base with four screws
• Reattach top cover and secure with six screws (Note: It is critical that the
upholstery duet tab be properly located into the slot on top of the motor cover
to insure proper alignment of main housing over duct. This tab may pop out
of the slot each time the housing is removed, so check for this condition on
every repaired unit. Also, tubing and duets should be routed per Photograph
#1, section 17)
03/03/99 Rev C

8. Motor
•Remove six screws from the main housing
• Remove window, flow indicator cap and belt access door
• Unsnap main housing from front of base
• Remove main housing assembly
• Remove smooth belt
• Remove four screws surrounding the motor cover
• Lift and remove motor cover
•Disconnect leads and remove motor
• Reconnect leads and seat new motor in base (Note: Motor gaskets must be
attached properly and ground of the motor must be facing downward in base)
• Attach inlet duct to motor ( Note: Projection on inlet duct must be held in
place by motor cover)
•Replace motor cover and attach with four screws
• Replace pump tube in tube holder on the front of motor cover
• Reattaeh smooth belt
•Replace top cover and secure with six screws.
• Reattaeh top cover and secure with six screws (Note: It is critieai that the
upholstery duet tab be properly located into the slot on top of the motor cover
to insure proper alignment of main housing over duct. This tab may pop out
of the slot each time the housing is removed, so check for this condition on
every repaired unit. Also, tubing and ducts should be routed per Photograph
#1, section 17)
9. Switch
•Remove two screws from the front of upper handle
• Remove two screws from tool caddy
• Remove tool caddy
• Remove two screws from the rear of the lower handle
•Remove upper handle assembly
• Lay handle horizontal and separate front and rear handles
• Disconnect leads from old switch
• Remove switch
• Install new switch and reassemble (Note: One or more of the insulator caps on
the heater may come off when opening the cover. These must be put back in
place prior to closing the handle.)
10. Heater
• Remove two screws from the front of upper handle
• Remove two screws from tool caddy
• Remove tool caddy
• Remove two screws from the rear of the lower handle
• Remove upper handle assembly
• Lay handle horizontal and separate front and rear handles
03/03/99 Rcv C

Remove leads and tubing from heater
Remove heater assembly
Install new heater assembly and reassemble (Note: One or more of the
insulator caps on the heater may come off when opening the cover. These
must be put back in place prior to closing the handle.)
11. Power Cord
Remove two screws from the front of upper handle
• Remove two screws from tool caddy
• Remove tool caddy
• Remove two screws from the rear of the lower handle
• Remove upper handle assembly
• Lay handle horizontal and separate front and rear handles
• Remove leads from heater and switch
• Install new cord and reassemble (Note: One or more of the insulator caps on
the heater may come off when opening the cover. These must be put back in
place prior to closing the handle.)
12. Wiring Harness
• Remove top cover and disassemble handle (see Motor and Power Cord for
instructions)
• Disconnect leads from heater and switch
•Remove motor cover (four screws)
• Disconnect leads from motor
• Remove clip from right rear wheel
•Remove wheel
• Remove wiring harness
•Replace and reassemble (Note: One or more of the insulator caps on the heater
may come off when opening the cover. These must be put back in place prior
to closing the handle.)
13. Detent Lever
• Remove six screws from the main housing
•Remove window, flow indicator cap and belt access door
Unsnap main housing from front of base
• Remove main housing assembly
• Remove detent lever
•Replace and reassemble
• Reattaeh top cover and secure with six screws (Note: It is critical that the
upholstery duet tab be properly located into the slot on top of the motor cover
to insure proper alignment of main housing over duct. This tab may pop out
of the slot each time the housing is removed, so check for this condition on
03/03/99Rev C

every repaired unit. Also, tubing and ducts should be routed per Photograph
#1, section 17)
14. Wheels
•Remove six screws from the main housing
• Remove window, flow indicator cap and belt access door
• Unsnap main housing from front of base
• Remove main housing assembly
• Remove clip ring on wheel axle
• Remove wheel and axle assembly
• Replace and reassemble
• (Note: When reattaching the main housing, it is critical that the upholstery
duct tab be properly located into the slot on top of the motor cover to insure
proper alignment of main housing over duct. This tab may pop out of the slot
each time the housing is removed, so check for this condition on every
repaired unit. Also, tubing and duets should be routed per Photograph #1,
section 17).
15. Hose
• Remove six screws from the main housing
• Remove window, flow indicator cap and belt access door
• Unsnap main housing from front of base
• Remove main housing assembly
• Disconnect hose from air duct
Diseormect hose solution tube
• Replace and reassemble
• Reattach top cover and secure with six screws (Note: It is eritieai that the
upholstery duct tab be properly located into the slot on top of the motor cover
to insure proper alignment of main housing over duct. This tab may pop out
of the slot each time the housing is removed, so check for this condition on
every repaired unit. Also, tubing and ducts should be routed per Photograph
#1, section 17)
16. Brush Roll
• Recline handle and place base assembly upside down on a flat surface
• Remove two red pivot arm retainers
Remove pivot arms and belt
• Remove old brush roll
• Insert new brush roll into cogged belt
Reattach pivot arms and seat brush roll
Reattach red pivot arm retainers (Note: The guard on the pivot arm must face
down towards the floor)
03/03/99 Rev C